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2.7
122 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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These modern LED wall lights were exactly what I needed for my personal living room. They were easy to install, and the light effect is exactly what I wanted, soft, ambient, and moody. They're of good quality, and it's completely changed the ambiance of the room.
The Quicksand Table Lamp is a very aesthetic product, and the light it emits is soft, warm, and creates a different kind of ambiance. It's a very well-built product, and the materials used are of the best quality. It has now become the focal point of my living room. It was delivered right on time.
Regret placing my order without checking the review of this website. It is a total fraud. It charged me over hundred dollars per item and shipped two poor quality lamps. One of which didn’t function at all. Horrible customer service. It is a fraud! Avoid this website.
The ceiling lamp shown in the pictures did not impress me much at the time of making my purchase, which is why I did not have high expectations from this parlour luxury ceiling lamp. Yet, when I opened the box, wow, just wow! The actual lamp is a lot brighter and more elegant than the pictures show. It appears to be very durable. The lamp's construction and finish come with premium quality.
Products arrive exactly as described, reinforcing trust in both quality and service.
I’m really impressed with my order it looks exactly like photo, Good quality and free delivery.
Reply from Maisonradieuse
Hello,
Thank you for your feedback. We're glad to hear that the product met your expectations. If you ever have any questions or need assistance, you can reach us at support@maisonradieuse.com.
Kind regards,
Customer Service Team
Took over a month to get a 5-7 days delivery. Customer service’s answers by email are definitely auto-generated and no help provided. Set-up instructions come in Chinese only and when seeking assistance from customer service, the only answer is “use a translation app”. Remote control in Chinese only.
Reply from Maisonradieuse
Thank you for sharing your review. We sincerely regret that your experience was not fully satisfactory. We put a great deal of effort into ensuring reliable deliveries, clear communication and strong customer support, so it is important for us to understand what went wrong.
If you contact us at support@maisonradieuse.com
with your order number, we will examine your situation in detail and provide an appropriate solution. Your satisfaction means a lot to us, and we will do everything we can to restore a positive experience.
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