Mashreq Reviews 703

The whole customer care services is a failure because since last Sunday February 1st, Amazon deducted 121.00 aed from my account and I am not even a registered user in that store. I was trying to reac... See more

They are looters, promote with half details & then keep on charging. Even after request they just deny.. international transfer they will charge you, other ATM withdrawal they will charge you, not mai... See more

I had been using credit card for 2 years. But once I used my full credit limit which is 20k, I spent 19,900, it was underlimit by 100 before the statement generated but immediately after the statement... See more

Worst bank experience.. Late payment minimum fees are too high.. a common man shouldn't take credit card from this.. They are fraud transactions..if payment is delayed due to blocking of card, the... See more

I obtained a car loan and require a clearance certificate. Despite visiting three branches, each advised me to log in to the website and request a call back. The process seems unnecessarily complicate... See more

I wish there's option for 0.00000000000001 percent trust on this bank 🚨 Warning about Mashreq Neo Bank! I’ve been facing significant delays with my local transfer, initially promised to take 2... See more

I’ve been trying to open a business account with Mashreq Bank for three weeks, and the process has been a complete nightmare. The application seems to be stuck in their system, and there’s absolutel... See more

The reply on trustpilt was contacting facebook or Instagram dont they have official portal? They have no atm in RAK we as customers had one in al hamra mall they took it away and didn't replace it. N... See more

I would like to express my sincere appreciation for Ms. Eman Saleh Al Jabri from Mashreq Bank for the outstanding service she provided during my recent visit. From the very first moment, her w... See more

Worst bank I delt with in UAE. No proper support or guidance provided. If you ask 10 employees they will give you 10 different statements about process. Customer service says you will get calls to sor... See more

Poor service. I reported the issue about our card machine, already one week ago and no one come to take action. How many times to follow up, first follow up customer care said nobody pick the complain... See more

Worst customer service , they even have no idea about being digital banking system they just introduced the Trusted Device option but how to overcome the errors they won’t know. I complaint 2 months e... See more

❌ Worst Bank Experience – Don’t Ever Open an Account with Mashreq! I strongly advise everyone NOT to open an account with Mashreq Bank. They deduct money from your account without your knowledg... See more

Very bad response, my case closes even before resolutions I open new one closes again with out solution why? When I went to Bujuman branch they did even lessen to me just told take photo of that email... See more

The worst bank in UAE may be. My experiences say never open accounts in this bank. It cut so many hidden charges from your account balance. When I asked about the charges, customer service tell so man... See more

Made settlement of credit card today at 9:00 am. I was happy that the numbers where being served swiftly and smoothly, what I did not like about my experience is that when we requestwed for a copy che... See more

Worst banking experience, Worst customer care. Even staffs have no idea about their own products. Waited two weeks and finally decide to close account even it cost 105/-. After reply from Mashreq:... See more

Mashreq please why have I transferred 1500usd to my account for past two weeks and still not yet received? So to be honest I’m also beginning to experience this bad treatment service you’re providing... See more

Terrible terrible Bank, very bad customer service, every time i try to call to speak with a real person a robot will answer, and whenever im finally speaking with a real agent over the Chatbot , each... See more

I had a great experience in Mashreq Abu dhabi main branch, Ms. Iman saleh Aljaberl is gave me an excellent service that my process done so easy. Thank you so much Mashreq of having this kind of employ... See more

I initiated an FX conversion from EUR to USD, however, Mashreq never confirmed the FX rate to me. Without my approval (OTP), and without being informed about the exchange rate, Mashreq than exchanged... See more

I have initiated local bank transfer but its still pending for 48 hours now, i have called twice and raised complaint and when i followed up today the customer service mentioned there were no complain... See more

customer service agents are less concerned about solving an issue. on 10th August 2025 ,6:13pm I deposited 4200d Atm SCU 1714 alguira mall, and it reflected on my account at the same time I deposited... See more

Very very poor customer service. I haven't seen any bank with this kinda poor customer service.a credit card with a good track record and never before default even when there was a hug outstanding, fo... See more

What a bad joke. It’s impossible to reach anyone, the app keeps crashing, and the only contact option is a bot that disconnects every time I try to ask how to resolve your issue. I recently mov... See more

Worst banking experience. I send money back home thru quick remit last Feb 10 , 2025 . Until this moment money was not received by the beneficiary . I been following up since the day 1 to find out wha... See more

It’s been over two weeks just to receive and activate my new credit card — and the experience has been a complete nightmare. After finally getting notified that my card was ready, I went all t... See more

As a potential new customer couldn’t talk to anyone. Ways to improve? Human contact required so questions can be answered. Very easy to click on buttons and open an account though!!

It has been quite difficult to get in touch with customer service, and the sign-up option for business banking doesn’t seem to be available. I also struggled to reset my password using the information... See more

Dear Mr. Shah & Irshad I am extremely disappointed with the lack of follow-up and communication regarding my credit card delivery. It has now been over three weeks since I applied, and despite... See more

I’ve been a victim of credit card fraud ($2,000) with @MashreqBank for 24 months. They rejected my dispute within hours, let interest grow, and are now threatening legal action for AED 8,871. This... See more

I had a grate and overwhelmed experience with Ms Rahab,I was having challenge on my app log in,and it has worried me for two weeks. I called and my air time got finished without finishing the proces... See more

I’m regular customer in Mashreq and all staff are helpful thank you Ms Nada Darwish and Marwa Almulla and Eman Aljabri for the good welcoming and for the positive energy and good smiling very kind . W... See more

Poor customer service at Muraqqabat deira branch My ATM card stuck and they couldn't give it back and it wasn't UAE bank ATM it's from my country I reported it to 2 branches but they told me the... See more

People usually tend to leave feedback only when they are upset or extremely pleased therefore the overall picture comes out quite biased. Today I had a great experience with Mashreq staff at the count... See more

I'm trying to call for 3hours straight couldn't talk with anyone but a bot, the worst bank ever in the UAE. I can't login to my app although the details are correct and they just send me a tutorial ho... See more

They charged me a fee for alleged “breach of minimum balance” while I never breached minimum balance. It is nearly impossible to contact their customer service team. Several months ago they also he... See more

Mashreq Bank is the Worst Cheating Bank I have ever seen in my life through my bad and worst experience with Mashreq Credit Card Cheating Scam. Because i have more than 10000 aed in my account and th... See more

The problem is really that they employ so many Indian workers who put hidden charges on customers and scam that money from the bank. I know about this as I knew someone who was working there and he to... See more

Hands down the worst bank I have dealt with in 13 years in UAE. I had conflicting info received from customer service agents, no proper updates, no follow throughs on commitments, no guidance for cust... See more

One of the worst banks , no good costumer care service, bad workers behavior , late on fixing issues, very unprofessional .. really they have nothing of the banks word.. if you want to have diabetes... See more

my worst experience with any bank within whole world. I deposited here money, but their banking app got locked while i am in Europe taking care of my sick son. "We locked your account..for unlock you... See more

I don’t know why Until now I didn’t get a refund for the money that was debited from my account for a failed transaction last sunday june 1. I tried to call customer service and no one is answering. I... See more