The only bad thing is to choose only 1 ring… ring I got is very pretty, well made and 100% match with what’s on the website. I got it quite fast, considering the international shipping, and the box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
T-shirt and sweater well received, excellent quality! Delivery was a little slow, so 4 stars.
Company replied
I purchased the deus ring stacked with the Kiera band, and am delighted with both. Sparkle is amazing and they are the perfect fit.
Company replied
Following my earlier review regarding the poor quality trousers received, I’m pleased to confirm that Montaviel have now resolved the matter. While I was disappointed with the product itself, the... See more
Company replied
The green top doesn't match the color in the photo, but it's a nice t-shirt. Unfortunately, I had to return it, but customer service was responsive.
Company replied
Bright color, but the fabric is a bit thinner than expected.
Company replied
Super maxi dress, very comfortable and perfect for a summer day!
Company replied
The boots are robust and comfortable, perfect for long walks.
Company replied
Beautiful design and good fit, it remains impeccable after several washes.
Company replied
Redirected
It keeps me nice and warm on cold days and remains stylish.
Company replied
SCAMMERS!! I wish I could attach the photos of the dress I received from this company. They sent me an “XS” dress that is actually an XL — completely oversized on top and far too short overall. The... See more
Company replied
This is one of those companies that produces cheap rubbish and then insists on returning to Asia to put customers off. I ordered a jacket which looks like it was printed in a photocopier and feels l... See more
Company replied
i ordered from Montaviel and the order never showed up. The customer service was not helpful and blamed the delivery service that blamed montaviel. Weeks of email correspondence and still no refund... See more
Company replied
Genuinely the worst company I have ever shopped with. Sent me the worst looking coat I have ever seen that was clearly different to what was advertised, and with the quality of a tea towel. Then was a... See more
Company replied
One star is generous - if I could I’d select zero Boots ordered and arrived poorly packaged (folded in a bag) poor quality, cheap tat to be honest. Opted for a return after seeing they were in the Ne... See more
Company replied
Unfortunately I didn't read these reviews before ordering. I ordered a £45 jacket and I did not receive anything like the quality of what the picture and description stated. I contacted customer ser... See more
Company replied
Cool, ideal for a summer office.
Company replied
Thick and soft fabric, perfect size. I wear it every day.
Company replied
Redirected
Terrible quality, took weeks to come, comes from china not The Hague, no brand tags on them or anything , clearly from aliexpress
Company replied
Skirt too wrinkled after washing.
Company replied
Nice tops, good quality.
Company replied
Hat way too big.
Company replied
Company details
- #602 of 629 best companies in Clothing Shop
Written by the company
Montaviel is an online fashion house offering luxury clothing and accessories for women and men. We focus on contemporary design, timeless style and a seamless shopping experience for our global customers.
Contact info
United Kingdom
- (+31)-619-444-742
- [email protected]
- montaviel.com
2.7
Poor
39 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Redirected
Beautiful colour
The color is magnificent, but it looks different in natural light.
3 February 2026
Unprompted review
-5 STARS
-5 STARS! They seem to be affiliated with 'Monvalier' as in emails from Monvalier the customer service signed off with 'Montaviel'. No refund issued to me and quality of item was simply horrendous - nothing like what was advertised on the website. AVOID!
5 February 2026
Unprompted review
Reply from MONTAVIEL
I’m sorry to read this, Loki. The concerns you raise around item quality and refund handling are not the experience we intend to provide.
We have requested the necessary details via Trustpilot so we can verify your order and review the full correspondence linked to it. Once received, we will reassess the product against its listing and progress the refund review without delay, following up by email.
Where a clear service failure is confirmed, we provide a service recovery gesture. In this case, a one-time 15 percent code will be issued by email once your case is validated.
We aim to reduce unnecessary returns wherever possible and, when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.
Thank you for bringing this to our attention.
Sienna | Client Advisor, MONTAVIEL
Redirected
Warm winter coat
It keeps me nice and warm on cold days and remains stylish.
30 January 2026
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Renie. I’m pleased the coat provides reliable warmth while keeping its style, as those two qualities should always go hand in hand.
It’s good to know it serves you well on colder days. We appreciate you taking the time to leave your feedback.
Sienna | Client Advisor, MONTAVIEL
Colorful top
Bright color, but the fabric is a bit thinner than expected.
31 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing your feedback, Beret. I’m pleased the colour made a strong impression, and I note your comment on the fabric weight, as expectations around feel are important.
Your input has been shared with our product team to help refine material descriptions and guide future selections. We appreciate you taking the time to be specific.
Noor | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
Thank you for sharing this, Cordey. I’m pleased the dress drapes well, and I note your comment on the side seam, as construction details like this affect how a piece wears over time.
Your feedback has been shared with our quality team to review finishing consistency on this style. We appreciate you taking the time to highlight it.
Julian | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
Thank you for sharing this, Ashton. I’m pleased the short-sleeved shirt feels well suited to warmer days while still working for an office setting.
We appreciate you taking the time to leave your feedback and hope it continues to serve you comfortably through the season.
Ava | Client Advisor, MONTAVIEL
Trendy T-shirt
Beautiful design and good fit, it remains impeccable after several washes.
13 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Matteo. I’m pleased the T-shirt holds its shape and finish after repeated washes, as durability is key to everyday pieces.
It’s good to know the design and fit continue to perform over time. We appreciate you taking the time to leave your feedback.
Luca | Client Advisor, MONTAVIEL
Sturdy boots
The boots are robust and comfortable, perfect for long walks.
19 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Finlay. I’m pleased the boots deliver both comfort and durability, especially for extended wear, as that’s where performance truly shows.
We appreciate you taking the time to note this and hope they continue to support you on every walk.
Luca | Client Advisor, MONTAVIEL
Perfect hoodie
Thick and soft fabric, perfect size. I wear it every day.
24 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Anthony. I’m pleased the hoodie delivers on fabric weight, softness, and fit, especially if it has become part of your daily wear.
It’s always rewarding to know a piece holds up to regular use. We appreciate you taking the time to leave your feedback.
Noor | Client Advisor, MONTAVIEL
The broker let me withdraw small…
The broker let me withdraw small amounts initially to build trust. Once I invested more, my larger withdrawal was blocked and I was told my account didn’t meet “liquidity requirements.”
I first read about 𝘼𝙭𝙞𝙤𝙢𝘼𝙨𝙨𝙚𝙩𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 on Trustpilot, where other victims shared similar experiences. They guided me through providing proof, and I recovered around 90% of my money. That early withdrawal trick is a classic red flag.
7 January 2026
Unprompted review
Reply from MONTAVIEL
We’re sorry for the confusion this has caused, Richard. The situation you describe relates to financial brokerage activity, which is not connected to MONTAVIEL. We are an online fashion house and do not operate any investment or trading services.
We have requested the necessary details via Trustpilot so we can verify whether this review was posted to the correct business. Once received, we will follow up by email without delay to ensure it is addressed appropriately.
Thank you for bringing this to our attention.
Julian | Client Advisor, MONTAVIEL
Return Service
I ordered several sizes because I didn't know which one would fit me, the return system was great, no hassle!
20 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Ellis. I’m pleased the return experience felt straightforward, especially when you needed to compare sizes to find the right fit.
We aim to make sizing decisions easier while reducing unnecessary returns wherever possible, and when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.
We appreciate your trust in MONTAVIEL.
Ava | Client Advisor, MONTAVIEL
Long dress
Super maxi dress, very comfortable and perfect for a summer day!
22 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Dominique. I’m pleased the maxi dress delivered on comfort and ease, especially for warm-weather wear.
It’s always rewarding to know a piece feels right from the first wear. We appreciate you taking the time to leave your feedback.
Ava | Client Advisor, MONTAVIEL
T-shirt and sweater, average delivery
T-shirt and sweater well received, excellent quality! Delivery was a little slow, so 4 stars.
24 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing your experience, Kai. I’m pleased the T-shirt and sweater met expectations on quality, and I’m sorry the delivery timing was slower than it should have been.
We are reviewing the carrier’s recent scan history to improve consistency on dispatch and transit times. As a gesture of appreciation for your patience, we have added a £5 account credit to your profile, ready for a future order.
We value your balanced feedback and your confidence in MONTAVIEL.
Ava | Client Advisor, MONTAVIEL
Better than expected
The quality is definitely better than expected. For the price, I was expecting less, but I was pleasantly surprised. Delivery took a few days, but it was worth the wait.
9 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for sharing this, Rosemary. I’m pleased the quality exceeded expectations and justified the wait, as value should feel evident the moment you receive a piece.
As a small thank-you for your patience and confidence, please enjoy 10 percent on a future order with code ESSENCE10.
We appreciate you taking the time to reflect on your experience.
Ava | Client Advisor, MONTAVIEL
green summit
The green top doesn't match the color in the photo, but it's a nice t-shirt. Unfortunately, I had to return it, but customer service was responsive.
11 January 2026
Unprompted review
Reply from MONTAVIEL
Thank you for taking the time to share this, Sloane. I’m sorry the colour did not align with expectations, though I’m pleased the quality of the piece itself came through.
I’m also glad our team supported you promptly during the return. We aim to reduce unnecessary returns wherever possible and, when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.
Your feedback has been noted and shared with our imagery team, as accuracy matters at every stage of the experience.
Sienna | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
Thank you for sharing your experience, Cesya. We’re pleased to know the ordering journey and delivery met expectations, as reliability at each touchpoint matters to us.
As a gesture of appreciation, we would be glad to offer a 10 percent thank-you perk on your next visit with code ESSENCE10.
We look forward to welcoming you again soon.
Noor | Client Advisor, MONTAVIEL
Awesome vest
This vest is perfect, warm and stylish at the same time.
13 December 2025
Unprompted review
Reply from MONTAVIEL
Thank you for the kind words, Shannon. We’re delighted the vest delivers both warmth and style, as pieces that perform across moments are central to our edit.
We appreciate you taking the time to share this and hope it continues to serve you well throughout the season.
Noor | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
Thank you for your note, Rebecca. We’re pleased the tops met your expectations on quality, as that balance of feel and finish matters to us.
As a quiet thank you for sharing your experience, please enjoy a 10 percent perk on a future order with code ESSENCE10.
We look forward to welcoming you back.
Sienna | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
I am sorry the fit of the felt hat did not meet expectations. Sizing should feel considered and comfortable, and this experience fell short.
We have requested the necessary details via Trustpilot so we can review your order and assess the sizing against this batch. Once received, we will follow up by email with the appropriate resolution. Where suitable, we aim to reduce unnecessary returns and may offer a returnless solution. You can read more on our Sustainability page: montaviel.com/pages/sustainability.
Thank you for bringing this to our attention.
Sienna | Client Advisor, MONTAVIEL
Reply from MONTAVIEL
I’m sorry to hear about the wrinkling after washing, Joshua. Fabric behaviour after care is an important quality point, and this is not the experience we aim to deliver.
We have requested the necessary details via Trustpilot so we can verify your order and review the care outcome. Once received, we will assess the fabric batch and determine the most appropriate resolution, then follow up by email without delay. As a gesture of service recovery, we will also extend a one time 15 percent courtesy code once your case is confirmed.
Ava | Client Advisor, MONTAVIEL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.