Thank you for sharing your experience, Kai. I’m pleased the T-shirt and sweater met expectations on quality, and I’m sorry the delivery timing was slower than it should have been.

We are reviewing the carrier’s recent scan history to improve consistency on dispatch and transit times. As a gesture of appreciation for your patience, we have added a £5 account credit to your profile, ready for a future order.

We value your balanced feedback and your confidence in MONTAVIEL.

Ava | Client Advisor, MONTAVIEL