Montway Auto Transport Reviews 1,828

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the company's staff for being helpful and kind. Consumers report that the vehicles are picked up and delivered on time, and some even mention that their car arrived earlier than expected. The drivers are communicative and keep the customers informed of their progress. Customers highlight the reasonable prices and the absence of hidden fees. However, opinions on the delivery service, the overall service, the price and the contact are mixed, with a low consensus among reviewers. Some consumers report issues with the communication after the contract and with the insurance of the service providers.

Based on these reviews

Rated 4 out of 5 stars

This company provided adequate service. I received the delivery a few days after the estimated date of arrival. This was important because the seller charges daily storage fees from the day of the s... See more

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Rated 4 out of 5 stars

I needed a company to haul my Kei truck from Baltimore to CT. They were quick to respond and set a timeframe to pick it up. Although it ended taking 1 1/2 weeks after several drivers had been schedule... See more

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Rated 5 out of 5 stars

After bad experiences with other shipping companies, I selected Montway and was happy from the beginning to the end. The cost was reasonable and I was put at ease when the shipping company picked up m... See more

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Rated 5 out of 5 stars

First class auto transport service. Easy to book, make changes and pay. Communication from the driver was excellent and picked car up right in front of our house. Drop off at our friend's house w... See more

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Rated 1 out of 5 stars

Fraudulent company charging for services not rendered. Montway's dispatched carrier never showed up to pick up my vehicle and Montway still charged me $249. I expected so much more out of a seemingly... See more

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Rated 5 out of 5 stars

Having my car relocated/transported to Mesa, AZ was a great experience with Montway Auto Transport. Dates were set - prices were quoted and all in all a great experience. Car arrived two days e... See more

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Rated 5 out of 5 stars

After investigating several auto transportation companies to move our Jeep Compass from Houston, Texas to Maui, Hawaii, we decided upon MONTWAY Auto Transport. . The experience was seamless, profes... See more

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Rated 5 out of 5 stars

After lotza searching and thinking “do I really want to do this “. We settled on Montway, best decision ever, real class act, questions answered immediately, driver kept me updated, delivered on time... See more

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Rated 5 out of 5 stars

The choice of Montway Transport was made with a fair amount of trepidation, since ALL the vehicle shipping agents had positive AND negative reviews, each with a share of horror stories. The deciding f... See more

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Rated 5 out of 5 stars

everything was great. Driver was helpful and kind, and also very protective of all his cargo. He took care of all parts of unloading, waited around to make sure I got the bike running and was abl... See more

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Rated 5 out of 5 stars

We chose Montway because of the customer reviews we read while researching moving companies. We had our vehicle transported from Illinois to California. The vehicle was picked up and delivered on th... See more

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Rated 1 out of 5 stars

Hired Montway to transport my car from Atlanta to Miami. 30 min before arriving to Miami the truck flipped making a turn (obviously speeding) and my car was totaled. The insurance of the driver claims... See more

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Rated 5 out of 5 stars

Had a fabulous experience with Montway. Moved our Toyota from NYS to CA. Pickup and drop-off worked out flawlessly. Maciej the trucker was friendly, knowledgeable, professional and very careful with... See more

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Rated 5 out of 5 stars

Richard keehn, my transport went very smooth. Montway very helpful until contract. No one answered for questions after. I know getting a transporter quickly is by chance but it was done very quickly... See more

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Rated 1 out of 5 stars

RUN, DON'T WALK - RUN! These dirtbags use fake reviews. They are a BROKER. They don't speak ENGLISH as their first language. The motorcycle section of their webite doesn't have listings for motorc... See more

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Rated 5 out of 5 stars

We understood that Montway is a broker, chosen because they have the best online reviews. Montway's sales and customer service people were terrific - helpful and accommodating in scheduling pickup and... See more

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Rated 5 out of 5 stars

I had a wonderful experience with Montway! They were easy to communicate with and understand my situation about having my car shipped across the country. I didn't worry one bit about my car being in t... See more

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Rated 1 out of 5 stars

I wish I could give no stars. This business is unprofessional and unpredictable. Load picked up unexpectedly days earlier, delivered days after 5 day max, damaged my car that I will be suing for and w... See more

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Rated 5 out of 5 stars

Picked up on time. Was given closed trailer at open trailer price, so that was great! Really friendly driver. Reached destination in Wisconsin earlier then expected. So far, best experience with tran... See more

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Rated 1 out of 5 stars

Montway advertises end-to-end coordination and support, but once a carrier was dispatched, I was told their services were “complete.” After missed dates and no communication, I had to contact the carr... See more

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Rated 1 out of 5 stars

TERRIBLE EXPERIENCE. Avoid Montway!! They hand you off to one of hundreds of carriers & wash their hands of the process. ETAs kept changing, communication was poor, and neither the carrier nor M... See more

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Rated 1 out of 5 stars

Terrible Experience! I just tried to book transportation for my car from California to Florida, and the agent, Joe, completely misled me. Initially, he said my car might be picked up in five da... See more

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Rated 5 out of 5 stars

Everything was as promised. They accommodated my strict timelines and make it all happen perfectly. The CyberTruck is a difficult move and they found an excellent company out of Georgia "Be Golden"... See more

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Rated 5 out of 5 stars

Montway very easy to get quote (12/12/25), confirmed the same day. I called Montway 8 days later and got Bobbie who answered all my questions on the quote. First time shipping a car! Their price was m... See more

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Rated 5 out of 5 stars

From start to finish, they were incredibly professional and responsive. They provided a simple, all inclusive cost without any hidden fees or last minute extras. They communicated throughout the ent... See more

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Rated 4 out of 5 stars

Service and drop off was great. Only thing was, sign for drop off to parking wasn’t as clear but when I flipped back around, it was okay. Everything else was good, just need to make sure booking num... See more

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Rated 5 out of 5 stars

Moved my Daughter's cat from Orlando to Seattle. The experience was very good and I would definitely go through Montway Auto Transport any time I needed a vehicle shipped. They gave great instructions... See more

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Rated 4 out of 5 stars

First time I have had a problem with Montway Driver wanted to pick up two days earlier than I was told and I was out of town. Told them I would try and get back as soon as possible to accommodate them... See more

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Rated 4 out of 5 stars

Great service in organizing the transport of my vehicle. Everything went well. Driver was personable, professional and competent. My only concern was that the driver arrived a day earlier than expecte... See more

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Rated 5 out of 5 stars

Car was picked up and dropped off with no issues. Driver was very nice and professional! Our only thought was slightly better communication from Montway about drop-off timing-- the website updates wer... See more

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Rated 1 out of 5 stars

Had my car shipped from WA to NY. I have been getting toll bills for months from every state along the way. I am not able to contest a couple of them and this company will not reimburse me for their... See more

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Rated 5 out of 5 stars

We hired Montway, on a friend’s recommendation, for our move from Florida to Minnesota. They were easy to work with, responsive, and professional. The driver showed up on time for both pickup and deli... See more

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Rated 5 out of 5 stars

I have used Montway twice after having a very bad experience with another company which if you look at most reviews you will see companies in this line of business give you a low bid and than charge y... See more

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Rated 4 out of 5 stars

I used Montway to transport my vehicle from NJ to HI. Their quote was competitive, slightly higher than others, but I chose them because of their experience transporting to HI. Overall, I was plea... See more

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Rated 1 out of 5 stars

We recently contracted with Montway for enclosed trailer to transport a 2003 Porsche 911 that has never been damaged. Montway apparently contracts with 3rd party who loaded another car and a motorcycl... See more

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Rated 1 out of 5 stars

After the reply from Montway, I provided the details before the said dates. I am truly surprised how they lie without any moral. I have the email conversation with me. I am still waiting for their... See more

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Rated 5 out of 5 stars

5 stars company. Great price with no hidden cost. The staff at the the call center is courteous with good communications. The transport driver was conscientious, polite and did not leave until all det... See more

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Rated 1 out of 5 stars

Looking for a transport company and searching reviews came across Alex's rview (from Montway) negatively reviewing a competitor! Search Trustpilot for review on United Freeway Transport... See more

Rated 4 out of 5 stars

Excellent driver and good communication. Not enough lead time on pick up and delivery however good communication with driver helped a great deal. A friend and driver did not see a cracked windshield b... See more

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Rated 4 out of 5 stars

Overall, this was a good company and I was super grateful to not have to drive across the country. Customer service gets 5/5. The only reason I didn’t give a 5 star review overall was that I was... See more

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Rated 5 out of 5 stars

Second time using the Montway team to transport our car cross-country. They are fabulous and I recommend them to anyone looking at a vehicle transporter. Everyone that works at Montway is responsive,... See more

Company replied


Company details

  1. Logistics service
  2. Shipping service
  3. Vehicle Shipping Agent

Written by the company

Montway Auto Transport is the number one rated U.S. auto transporter, annually shipping 100,000+ vehicles between all 50 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. Recognized by Inc. magazine as one of the top 500 fastest growing businesses nationwide, Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable consumer experiences.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They were perfect

They were perfect. Found someone quick and with great price. Delivery was within few days and customer service was amazing

8 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

Rated 5 out of 5 stars

Great experience

Great experience. Excellent cmmunication. Will use them again.

12 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

Rated 5 out of 5 stars

On time

On time, great price, delivered without issue, easy to pay.

2 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! We appreciate your support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

I had another great experience working…

I had another great experience working with Montway Auto Transport. This is my third time with them. They had a remote location for the pick up of the car, They had it picked up the next day and delivered in two days. I am so impressed. Driver was great and very careful with the car. Recommended for using to schedule car transport.

27 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

Rated 5 out of 5 stars

Great service

Great service! We had a last minute change in our arrival date and Montway made special accommodations to help.

2 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! We appreciate your support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Easy communication and pricing

Easy communication and pricing. Will use again.

23 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Cheers!

Rated 4 out of 5 stars

Would Definitely Use Them Again

Had a good experience. Car picked up on time, delivered quicker than expected and no problems. Original price quoted was price paid so that was a plus too.

7 October 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! We are so glad to hear you had a great experience and appreciate you sharing with others! We hope to be of service again in the future.

Rated 5 out of 5 stars

I've run businesses all my life your…

I've run businesses all my life your driver if he was working for me, I'd give him a promotion. He was amazing.

17 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thank you for your great review! We'll pass that along and we hope to be of service again in the future!

Rated 5 out of 5 stars

Successful transport

Friendly.
Fast.
Professional.

29 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thanks for your review! See you next time!

Rated 1 out of 5 stars

They are just the middle man

After the reply from Montway,
I provided the details before the said dates. I am truly surprised how they lie without any moral. I have the email conversation with me. I am still waiting for their team to get back to me. I have all the proof. Do not use Montway!

01/15: They are just the middle man. No matter what they say if something goes wrong even a small damage during transportation (though documented in the BOL) they would not do anything. Second time really sour experience.

18 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review. Montway is a broker responsible for arranging shipment of your vehicle. Our terms and conditions clearly outline our responsibilities during the shipping process.

Our claims team is here to help in any way we can and we do show our team notified you on 12/24/2025 of your options, as well as requesting additional documentation, which was not sent to us by the required date. Your claim was subsequently closed and you were advised accordingly of your options from there.

Rated 5 out of 5 stars

Excellent price

Excellent price, good communication, easy to work with.

20 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! Hope we can help again for any other transport needs!

Rated 1 out of 5 stars

Don't use Montway Auto Transport

Don't use this company! I gave them my car on Dec 5th in Connecticut paying for a specific day pick up, was told that it would take 7 to 9 days to get my car, didn't receive it in San Francisco until Dec 27th. A manager was supposed to call me after sending me an email but i never heard from him. I started calling them after the 14th asking where my car was and no one could locate it. I called everyday as no one was getting back to me and i was about to call the police when they finally admitted on Dec 21st that the car was still in New Jersey. I was told that i would be compensated but that also did not happen. Terrible service!

5 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review and we are sorry to hear of this lapse in service. Our team is reviewing your order and will reach out directly.

Rated 2 out of 5 stars

best car transport company they help me…

best car transport company they help me to transport my cars

13 January 2026
Unprompted review
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Reply from Montway Auto Transport

Thanks for your review, was there an issue with your order causing you to give us a 2-star rating? If so, please reach out to our team with more information and we will be happy to investigate.

Rated 4 out of 5 stars

On Time Pick Up And Delivery

Our car was picked up, loaded, and transported very professionally. When it was delivered, the driver was friendly and efficient. I would call on them if I ever need to ship my car again.

12 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! We appreciate you taking the time to share your experience with others. Hope to be of service again in the future!

Rated 5 out of 5 stars

Shipping my truck was quick and easy

Shipping my truck was quick and easy. Surgei did a great job with both pick up and drop off. Montway will be my first call when I need a vehicle moved again.

16 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your review! We appreciate you taking the time to share with others and we'll see you next time!

Rated 5 out of 5 stars

Richard keehn

Richard keehn, my transport went very smooth. Montway very helpful until contract. No one answered for questions after. I know getting a transporter quickly is by chance but it was done very quickly. The transporter Ricardo was terrific. I called him directly and he answered my questions. He delivered when he said he would.
All in all, it was an excellent experience and I wouldn't hesitate to use montway again.

20 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thanks for your review! We're glad to hear things went well. Sorry for the lack of communication from our team, we will look into this but we are glad to hear the driver was able to answer your questions. Hope we'll see you again!

Rated 1 out of 5 stars

This company is horrible

This company is horrible. They changed the delivery date and time three times. They had my classic Corvette on their truck nine days with the window three inches open and drained the battery and the female dispatcher was very rude.

21 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your feedback. We regret to learn of the issues you experienced with your order. At Montway, we are committed to delivering exceptional service. Regrettably, we are unable to locate your order with the information provided. Please forward your details to [email protected], and we will gladly investigate this matter further.

Rated 5 out of 5 stars

Great service

Great service. Would use them again. They were great at communicating and answering my messages. Delivered on their commitments.

30 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

Rated 5 out of 5 stars

Best experience ever

After lotza searching and thinking “do I really want to do this “. We settled on Montway, best decision ever, real class act, questions answered immediately, driver kept me updated, delivered on time….and it was during Christmas when he could have been home with family!!! Will recommend and use this company again !!! Thank you so much !!

27 December 2025
Unprompted review
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Reply from Montway Auto Transport

Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

Rated 5 out of 5 stars

Another Successful Montway Job

Booking the job was very easy (always is) and the communication started out great, however, there was some confusion on the pickup date that resulted in some rescheduling. After a few calls to dispatch, it got worked out and the vehicle arrived safe and sound. As others have mentioned, a bit more lead time would be helpful as the expectation was that the car be available within hours, but the initial pickup request from the driver was a couple of days earlier than requested, was after 9P, and the seller just couldn't be available, hence the need to call dispatch. Normally, that wouldn't warrant a 5 star review, however, Montway made it right, and I look forward to shipping more vehicles with them.

31 December 2025
Unprompted review
Montway Auto Transport logo

Reply from Montway Auto Transport

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Cheers!

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