Nominaltime Reviews 12

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Product, Excellent Company, Excellent Value!!

Firstly, the product is of a very high quality and I am thoroughly delighted with the watches that I have received during the very busy Festive period.
I did have a minor issue, nothing to do with the Company or the watches, which was resolved very quickly. I was very impressed with their customer service team, who kept me updated until it was resolved.
My overall experience was exceptional, and I would not hesitate to recommend Nominal Time to anyone who is looking for a quality product at a very competitive price.
Its not just watches, they also have an excellent range of Jackets and other related products as well.

21 December 2025
Unprompted review
Rated 3 out of 5 stars

Finally!

This is my final review for this company.
My watch arrived at the begining of November 2025 but was opened on my birthday, late November.
After less than 24 hours I experienced several issues with the watch and notified Nominaltime by email.
I followed their returns process.....unnecessarily slow and complex.....and finally I have received my refund 5th Jan 2026.
My two earlier reviews have been scathing, largely due to the faulty watch and my concern that I may have been scammed.
Putting the record straight, I now accept I was very harsh with my reviews.
I hope this company will simplify its returns policy and speed up the process so that customers are not left feeling they may have been cheated.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from them…

Ordered one of their Spitfire series watches.
Since I wasn’t happy with the product I wanted to get the 50% refund as per its advertised on the website then ended up asking for a full return/refund. My suspicions came true when the return address in China (Shenzen, Guangdong) was stated in an email, despite an address in the UK (WS118LD) is printed on the original packaging.
No need to mention that the cost of returning this item back to China would make the product even more expensive.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Very misleading

Very Very misleading. You would think looking at the company would make you believe Quality, fast delivery, well packaged products. I reality it's a poor lengthy service on par with cheap products from Chinese selling sites. Watch is probably worth 10 quid and cap although free , I would say very cheap. Came in a bag with poor packaging. Nothing to suggest its the great British spitfire inspired product. Very disappointed 😞

19 November 2025
Unprompted review
Nominaltime logo

Reply from Nominaltime

Hello, thank you for taking the time to share your thoughts — and I’m truly sorry to hear that your experience didn’t meet your expectations.

Our Spitfire Collection is designed as a tribute to the aircraft and the pilots who marked aviation history, and each piece is crafted in small batches with attention to detail.
That said, packaging and presentation clearly did not match what you were expecting, and we take your feedback very seriously.

We’ve just emailed you directly because we would really like the opportunity to make this right — whether through a replacement, an upgrade, or a full refund.
Your satisfaction matters, and we never want any customer to feel disappointed.

Thank you again for your feedback — it genuinely helps us improve.

Warm regards,
Nominal Time Support

Rated 2 out of 5 stars

Very poor service long delay in fact …

Very poor service long delay in fact delivery over a month to be exact.

Failed to respond to emails not convinced by this company excuse the phun time will tell. Not a very convincing service.

20 November 2025
Unprompted review
Nominaltime logo

Reply from Nominaltime

Hello McLean, thank you for sharing your feedback — and we’re genuinely sorry for the confusion regarding your order timeline.

After reviewing your case internally, we noticed that the order placed on 19/10 was automatically cancelled by your payment provider, which means it never entered our system.
Your actual completed order was placed on 08/11 and was successfully delivered on 18/11.

We understand how this mix-up may have caused frustration, and we apologise for any inconvenience.
We’ve just emailed you directly to clarify everything and ensure you feel fully supported.

If there is anything else we can do for you, we are here to help.
Your experience matters to us, McLean— and we hope we can earn back your confidence.

Warm regards,
Nominal Time Support

Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company
They made sure my packs was safely delivered
The watch is awesome great quality
Thank you 5 stars all the way

4 November 2025
Unprompted review
Nominaltime logo

Reply from Nominaltime

Thank you so much for your kind words!

We're truly pleased to hear that your order arrived safely and that you're enjoying your new watch.
Our team puts a lot of care into every step — from packaging to final delivery — and knowing that it reached you in perfect condition means a lot to us.

Your support motivates us to continue improving and delivering products inspired by aviation history with the quality our customers deserve.

Thank you for the 5 stars — we’re honoured to have you as part of the Nominal Time community. ✈️🕰️

If you ever need anything, our support team is here for you.

Rated 5 out of 5 stars

Great looking watch.

Kept informed lovely looking watch good quality really happy with my purchase. Thanks to all involved. Love it.👍🙂

1 October 2025
Unprompted review
Nominaltime logo

Reply from Nominaltime

We’re truly glad to know you’re enjoying your watch — it means a lot to our team.
Each piece is designed to honour timeless craftsmanship and stories of legacy, so hearing that it met your expectations makes our day.

Thank you for trusting Nominal Time and for taking the time to share your feedback.

Wishing you many moments marked with purpose,
— The Nominal Time Team

Rated 1 out of 5 stars

Another cheap scam…

Through investigation it appears this company is in alignment with Henry's Watches, who have been proved to be fraudulent.
The watches are cheap Chinese Ali Express or similar.
The themed website and all content is AI, as is all communication.
The people running this operation wouldn't know a Spitfire from Jumbo Jet, let alone a Hurricane. They are a disgrace upon the heros of our country.
It's sham.

2 September 2025
Unprompted review

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