Notbranded Reviews 1,672

I bought the lovely shell heart necklace for myself and liked it so much bought one each for my daughters. Unfortunately, one broke, but it was speedily replaced. The customer service is excellent.... See more

I’m surprised to see other customers actually received email responses as I have been waiting for 3 days with nothing, not even an AI generated response. Very disappointing. Order #571952 Update:... See more

During the ordering process, the payment system failed, and as a result I ended up with three orders of the same product. At first, it didn’t seem like I would get my money back, but after a few email... See more

I contacted the seller via Instagram after my bracelet broke following about one month of daily wear. The response was immediate and very friendly, and I was sent a new bracelet right away without a... See more

I absolutely LOVE Notbranded!! Your jewellery is absolutely stunning! I have bought many earrings from you, plus a necklace and a few rings. They are gorgeous pieces and I wear them all the time. I wa... See more

The fast, accurate and friendly contact with your employees. This is rather exceptional in the world of webshops. Your products are beautiful, of good quality and of a surprisingly different des... See more

I bough Notbranded jewelry for my friends and family for the last Christmas and they are beyond happy with the quality, not mentioning the cute style 😍 my sister works as hairdresser and she is washi... See more

The earring unfortunately was broken when it arrived but the service was excellent. Our email was answered immediately and after sending a picture of the broken earring they send a new one straight aw... See more

I don't recommend this store. My first package didn't arrive, which may have been the courier's fault (the system reported a parcel number, but that's it). Fortunately, they re-sent it to me. Only on... See more

I got an allergic reaction to the earrings, but I unfortunately could not return them anymore. However, NotBranded offered an amazing other option. They really showed their care and helped me as much... See more

I’ve ordered from Not Branded several times before and have always been really happy with their products and service. The color stays and a lot of times I‘m not taking my earrings during showering or... See more

I was also mixed feelings about this brand in the first place. Make sure to read the policies well, as refunds may not be possible, however the quality of the earings is great! I showered with t... See more

Wonderful jewellery and excellent Customer Support. I‘ve ordered for three times also for my best friend and we love the look and the quality 😍 furthermore we were swimming in the sea with our earrin... See more

Due to a PayPal bug, the wrong delivery address was used when I placed my order. I contacted customer service as soon as possible, but I was told the address could not be changed. This is extremely f... See more

Terrible quality. SHEIN quality is still ten times better than this. Update: originally gave one star because quality of the necklace is really cheap and clasp arrived broken and stained but chang... See more

I made my first purchase and one of the rings arrived with a small mark. I contacted the team and they quickly and efficiently sent a replacement to Spain. I received the new ring today and I honest... See more

Not 1 star because they did eventually refund me. But it took a MONTH of back and forth with the company. They apparently didn’t recieve my return of the broken items and so they were saying they coul... See more

I ordered some Notbranded earrings for my wife. Unfortunately, when I opened the package, I discovered that one of the earrings was defective. After four or five emails within two or three hours, t... See more

I ordered two necklaces and a bracelet. Afterw wearing the necklace once and the bracelet 3 times, both items fell off. The quality is not good! I asked for a return label but my request was ignored a... See more

Great high quality jewlery! I was gifted a necklase and two pairs of earrings and love them all. I unfortunately lost two of the charms from my earrings and was AMAZED when after i contacted them abou... See more

The website says that packages will be send within 1-2 working days. I bought something 27th of Jan, it's now 10th of Feb, so 2 weeks later and I still don't have the package or my money back. I... See more

I actually never got my order after about month of a waiting. Since i wrote review here, employees contacted me and sent me new order. Two weeks after I did not get my order. Then I concacted informat... See more

Not the expected quality. One of the earrings is defective and does not close properly. I chatted with their support on Instagram, and they told me I could replace it with any item. However, they did... See more

To be honest, I really love the Jewellery style but have had issues several times with various things.. For example, having queried delivery delay several days ago, my reply from Notbranded was that I... See more

Absolutely the worst customer service ever. DO NOT BUY FROM NOTBRANDED. The product will never arrive and you’ll have no option to cancel the order as the customer service does not exist. There is on... See more

I ordered a couple of rings from this website and everything was good, they arrived pretty quickly. Unfortunately one of them broke after the first wear, and I reached out to their costumer support te... See more

I had a lot of issues: package not arrived in time and Notbranded send a new one without asking. Super service because the delay was probably not caused by them due to the postal delivery. Then the... See more

I love the jewellery from not branded. I ordered different things several times and always been happy about it. Water resistant, no color change til now, no allergic reactions like other labels - it’s... See more

The Notbranded team contacted me very quickly, and we were able to resolve the issue. Thank you for your help! 😊 I ordered two earrings from them; however, only one was delivered, along with two... See more

The jewellery is fine, but customer service is a joke. I've returned several items from an order in the original condition, well within the returning dates, and I'm yet to receive a refund or acknow... See more

The jewelry is really beautiful and of very good quality! With my last order, a ring unfortunately arrived broken (probably from transportation) and customer service was very quick and friendly in of... See more

i’ve bought a necklace and a pair of earrings from them and guys! i’m literally OBSESSED! that’s everything i’ve worn during my summer holidays in italy and everybody kept complimenting me! i’ll buy a... See more

The item I ordered didn’t arrive, whether it was the post delivery or other circumstances we’ll never know Emails back and forth with a friendly customer’s service solved the problem

The earring stem broke off immediately upon unpacking, making it unwearable. A bracelet wasn't shipped before, and after contacting them, they sent the wrong one. What a waste of energy.

An item ordered on Dec 12 has still not arrived on Feb 5. I'm giving one star because I did get a reply to an email I sent in Jan, although it didn't amount to anything.

I’ve ordered one necklace, one earring and one bracelet to give as gifts to my mom and a friend. I did my order on 21st April and until today (6th May) I haven’t received my order. I had to sent three... See more

Beautifull products, good price and amazing customer service. My watch broke (probably during shipment or in the parcel box). I emailed and they sended me a new one immediately because they stand with... See more

Very friendly and accommodating customer support, as the watch I ordered had a wavy dial. A new order was placed after I sent photos. I'm always happy to shop here, and Notbranded is simply something... See more

Do not buy from them! I kept asking for a month about my package and they didn’t even send me a confirmation email. They kept telling me to wait and check a tracking website that didn’t give a lot... See more

I bought some earrings and a necklace for a friend. They arrived super quickly and were very cute. The earrings were damaged but I got in touch with customer services and they contacted me very quickl... See more

In all honesty, I feel stupid for buying stuff that looks nice on instagram because it looks so cheap live. The quality is terrible, it looks so cheap and tacky. They charge 17€ a thing they produce... See more

After ordering the package it was sent quickly, but had a delay with the delivery service. When asking were the package was the answer came quickly and clean and arrived on time. One of the orders bro... See more