NOTINO UK Reviews 8,833

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the competitive prices, often lower than other retailers, especially on branded products. People also like the fast delivery and the wide selection of products available, including fragrances and cosmetics. Some customers highlight the convenience of DPD pickup locations and the quality of the packaging. The availability of samples is also appreciated, as it allows trying new products. However, some consumers report issues with deliveries, including missing or damaged items, and problems with specific carriers. Some reviewers express frustration with customer service, particularly when resolving issues related to missing items or damaged packaging. There are mixed opinions regarding product quality, with some customers receiving opened or potentially used items.

Based on these reviews

Rated 1 out of 5 stars

AVOID AVOID AVOID Received my delivery, it was shattered in the box, customer service said because there's no water marks in the box there not doing anything to help!! They also told me to tak... See more

Rated 1 out of 5 stars

Ordered a EDP spray and company was offering free gift. I our haed my product but didn't receive the gift. When I made an enquiry with customer service they stated that they could not honour the free... See more

Rated 5 out of 5 stars

Bought the REPLICA eau de toilette for my nephew's birthday (which he has been wearing for years) Also purchased the gift box and was pleased the bottle was packaged inside the gift box with the bo... See more

Rated 5 out of 5 stars

Would not fault this company at all as they gave first class service and you can speak to them directly if you have a problem. Unfortunately my first item was delivered by Evri who said they delivere... See more

Rated 5 out of 5 stars

Firstly, its on Topcashback site. Secondly, my purchase is way cheaper than anywhere else, even including paying postage. Thirdly, I trust Notino, use it for all my make up purchases.

Rated 5 out of 5 stars

I bough the clinique hand cuticle which I have been using since 2017 the prices around have almost trebled since then. I tried using other products but since having chemo my skin has never really rec... See more

Rated 3 out of 5 stars

DPD delivered the package which had burst open in transit. Luckily the products were all there and appeared undamaged. DPD driver took photo of damage to outer cardboard box (completely demolished top... See more

Rated 2 out of 5 stars

Delivery was late, Driver couldn't find the property even though DPD delivered parcels throughout that week to the property. Delivery driver falsified pictures and sent driveby pictures of properties... See more

Rated 5 out of 5 stars

Consistently good. Well packed products,quick delivery,great website, huge choice,helpful customer service. Nothing its ever an issue. Wish del was free for orders over certain amount but well can... See more

Rated 5 out of 5 stars

Bought a 100ml bottle of Guerlain Jardins de Bagatelle and it was delivered fast and was a very competitive price. I’ve since bought a 300ml bottle of Versace Eros Eu De Parfum for a brilliant pr... See more

Rated 3 out of 5 stars

I do like Notino, it is big choice and good prices, always can find that you need on discounts. But most annoying thing, that if your basket reach certain sum you aren't able to request leave your par... See more

Rated 5 out of 5 stars

My first Notino experience. I was apprehensive about using them- I thought they might be dodgy. What if the prices were too good to be true? But, I found- Easy site navigation and paymen... See more

Rated 5 out of 5 stars

Such a lovely company to work with ive ordered several items all arrived very quickly and wrapped well. I did accidentally place an order that I didnt need got a full refund immediately as soon a... See more

Rated 5 out of 5 stars

I recently ordered le parfait perfume, it was £20 cheaper than other sites, I was concerned it may not be genuine but it was I was so happy. I also got two sample size perfumes vanilla patchouli and w... See more

Rated 4 out of 5 stars

My last order was for perfume & a couple of make up items. The Ralph Lauren perfume was one I used to use several years ago so I was pleased to find it at a reasonable price & the Maybelline brow penc... See more

Rated 5 out of 5 stars

I was looking for hair dye and came across Notino. I did have my doubts at first; one because their products were cheap and two, ordering from a company I had never heard of etc. But I'm so glad I... See more

Rated 5 out of 5 stars

Probably my favourite site to buy my fragrances from for a few reasons. They deliver DPD to pick up locations which is very handy. Their prices and products are excellent. I’ve bought several bottles... See more

Rated 5 out of 5 stars

Great experience despite my initial scepticism as the price of the product bought was lowest I could find (not including eBay etc). Ordered as gift for Christmas - it arrived promptly and was well pac... See more

Rated 5 out of 5 stars

I was dubious because of some previous negative reviews about things arriving damaged or not at all but took a punt and paid for the extra "no quibble" thing on the cart "just in case!". I ordered... See more

Rated 5 out of 5 stars

I was a bit wary about ordering from here after reading the reviews. However the product I ordered was significantly cheaper than elsewhere so I thought I would chance it. I did not pay extra for fast... See more

Rated 1 out of 5 stars

Ordered two bottles of shampoo. After several days' delay in transit (evri), a battered up parcel turned up, containing only one. Because I didn't have x-ray vision and couldn't know that there would... See more

Rated 5 out of 5 stars

Always great. Amazing service and quality products, been loyal customer since maybe 2016, never get my perfume anywhere else. Also, you can try variety of samples. Incredible choice of toiletry, shamp... See more

Rated 1 out of 5 stars

My first and second purchase was great, third purchase not so great. Bought 2 bottles of aftershave only recieved 1, it wasn't lost in transit or damaged. I contacted customer service because it... See more

Rated 1 out of 5 stars

PLEASE PAY ATTENTION TO THE NEGATIVE REVIEWS BECAUSE THEY ARE REAL! Bought Xmas gift for my husband and dad, still not received, EVRI says can’t deliver item, contacted notino , no response yet! Have... See more

Rated 5 out of 5 stars

Have been using Notino for past 3 years, mainly, but not exclusively, for weleda products because they are much cheaper. Like others, was sceptical at first, but have never had a single problem with o... See more

Rated 5 out of 5 stars

Super quick postage and delivery, will definitely use again at some point. Ordered some Essence Lash PRINCESS sculpted volume mascara shade Black, as none of the shops sell it and its a fabulous masc... See more

Rated 3 out of 5 stars

They charge 50p to avoid “lengthy complaint process” if item doesn’t turn up…. Sorry, what?? Your own “lengthy” process? Also how does this work with distance selling protection? Because isn’t the con... See more

Rated 5 out of 5 stars

Great experience with first order, ordered 4 Rimmel gel nail varnishes and a Rimmel blusher for a fraction of high street prices. All genuine products. Quick delivery by DPD with updates and very well... See more

Rated 5 out of 5 stars

Notino has amazing deals on both cosmetics and day-to-day products! i was drawn to the site for cosmetics and perfumes, yet I found day-to-day items included in their great sales, like toothpaste and... See more

Rated 1 out of 5 stars

Received used item. Contacted support. Jovana replied with non sense conclusion. She Required photo which been attached in first email and of course she absolutely ignored it . Absolutely rubbish supp... See more

Rated 5 out of 5 stars

Ordered 3 items, delivered to parcel shop, Only one item in parcel, parcel had been tampered with and 2items missing. Contacted Notino, who were very helpful and sorted problem. Each person I spok... See more

Rated 5 out of 5 stars

Recently and promptly received my order, within a week, at a brilliant price (genuine sealed product (Xerjoff MTW)). I was sceptical given the mixed reviews but have to say my experience and for every... See more

Rated 3 out of 5 stars

this is the second time I’m buying perfume from Nitino specially this brand point blanc, the previous one bought six months ago last longer stronger smell or else the new one of the same brandlast jus... See more

Rated 1 out of 5 stars

Item simply hasn’t arrived. Website seemed great - first time ordering. Got a great price in the Black Friday sales. First order was strangely delayed - investigated and ‘parcel damaged in transit’ s... See more

Rated 1 out of 5 stars

This company is a nightmare now. Previously, part of my parcel went missing and it took them ages to solve it. This time they sent me a used product that supposed to be a gift and they say it will tak... See more

Rated 5 out of 5 stars

So I placed 2 orders with Notino, one 23rd November and the other 24th November. The order on the 23rd arrived promptly but there seemed to be a delivery issue with Evri for the second. Anyway, just o... See more

Rated 5 out of 5 stars

Look, I have purchased several fragrances from this store and each experience has been without a hitch - Seamless! Plus I find some of the perfumes I want cheaper on notino than on other stores - asid... See more

Rated 5 out of 5 stars

Great service from.Notino, I have used them a lot to buy perfume in recent months & everything arrives in good time very well packaged. I received a free perfume sample on one ovcasion & I think the... See more

Rated 5 out of 5 stars

Good Value, lots of choice on all makeup ,Perfumes, and After Shave, etc. Some discount on selected brands .Up to 30% Quick delivery and full delivery tracking to determine delivery day/time.

Rated 1 out of 5 stars

1 month on and I've still not received my missing products. I called nearly every day before Xmas to get a resolution and nothing for 2 weeks. Finally they said they would send the missing produc... See more

Rated 5 out of 5 stars

Good experience from simple ordering to prompt delivery. Would buy again fro this company. Good value for money compared with other suppliers of same item.

Rated 1 out of 5 stars

Tried placing orders via the spanish site when I lived in Spain and again today tried placing an order via the UK site, both times they take the money then cancel the order stating that their departme... See more

Rated 1 out of 5 stars

One product sealed, one already opened – both shipped in the same box. I ordered two identical items from Notino. One arrived properly sealed, the other clearly opened and possibly used. The outer... See more


Company details

  1. Cosmetics shop

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I bought Calvin Klein Eternity

I bought Calvin Klein Eternity, which I ordered four days ago and received yesterday (11-02-2026).
Before purchasing, I checked Trustpilot and saw many negative reviews. At first, I hesitated. I was doubtful about whether they would deliver it or if it might be a scam. Still, I decided to go ahead and place the order anyway.
From my experience, it was excellent. The packaging was great, there were no issues with the product, delivery was smooth, and email communication was clear and prompt.
100 out of 100 — completely satisfied.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Notino gives you good buying options

Notino gives you quite a few choices/prices. Navigating the checkout procedure is easy, very straightforward and it gives you the opportunity to checkout without necessarily having to have an account. Delivery choices are good and the rates are reasonable. I will definately look at Notino again for future purchases.
Looking at some of the negative reviews it sounds like Notino need to up their game on the Customer Service side. Things can go wrong with any company, and its not worth them losing customers over issues that can be dealt with positively. Eventually they will lose out which is a shame.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Zero concerns about after sale responsibility

Re: Leaking bottle [notino#1533493606]
I have been a long-standing customer of Notino UK and have placed multiple orders over the years. Unfortunately, this latest experience has completely damaged my trust in the company.

One of the bottles in my recent order arrived upside down and leaking inside the packaging. The damage was clear upon opening. I immediately contacted customer service and provided a full unboxing video along with detailed photos clearly showing the leaking bottle.Instead of resolving the issue, I was asked to provide additional information such as the exact weight of the bottle — despite already supplying clear visual proof of the damage. Customers are charged extra for shipping insurance with each order, so it raises the question: what is that insurance actually for if legitimate claims are met with unnecessary hurdles?It has now been several days with no further response. The silence is unacceptable. The entire process feels obstructive and dismissive, as though the customer is being treated with suspicion rather than supported.

To make matters worse, Notino does not respond to negative reviews, so raising concerns publicly feels like banging your head against a wall. There appears to be little accountability when something goes wrong.After years of loyalty, this is incredibly disappointing. I will not be ordering again, and I would urge others to think carefully about how issues are handled before purchasing.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I got my package and noticed that two…

I got my package and noticed that two items were missing (it was a big order!). Contacted Notino and simply was told that they couldn’t provide any reimbursement because according to them, the packaging process was done correctly. I don’t think so, I paid for two items and haven’t received them! Very disappointing. Won’t be recommending or buying from this website again. Avoid!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Davidoff ordered

Davidoff ordered, delivered on time at a more than competitive price. Excellent service. Notino has been my first choice for perfume for a long time, and they will continue to be.
Thank you Notino

8 January 2026
Unprompted review
Rated 1 out of 5 stars

BAD CUSTOMER SERVICE WHEN THINGS GO WRONG

I have spent thousands with this company over the past few years and the sevice has been good.

I received a order on Friday with a refill for my wifes perfum for a present which was £150 and the end of the bottle inside is broken making it unusable.

I called this morning and the lady on the phone wouldn’t wait for me to email images.

I sent the email and called back at 2pm and they said they didn’t have the images.

They then found the to tell me I had to pay to send the faulty perfume back and wait upto 30 days for a decision.

I have paid extra for priority on case something goes wrong and its not worth it.

I will not be buying from here again

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Well satisfied customer

Good experience from simple ordering to prompt delivery. Would buy again fro this company. Good value for money compared with other suppliers of same item.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy and would recommend

I was dubious at first about buying from a website/company that I hadn’t had dealings with before but I tested the water and was really glad that I did. Delivery via an inpost locker was super convenient and the aftershave was as my son expected but with the added of bonus of a gift which was a small bottle of another Gucci aftershave. The cost of the aftershave was considerably less than other online retailers and the high street shops.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service! Product arrived broken and they tried really hard not to give me my money back even though they weren't able to provide a replacement either. It took over a month to sort. I had to get my credit card company involved! Really not worth the hassle.
I won't be using again which is a shame as i have used them many times in the past without issue and i like their products!

17 December 2025
Unprompted review

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