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Perfume's Club Great Britain Reviews 508

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent service provided and the great prices, especially for products not easily found elsewhere. People highlight the availability of a wide range of beauty products. Consumers are also pleased with the efficient service and reliable delivery through Royal Mail. However, opinions on product quality, delivery service and order experience are mixed. Some reviewers report issues with packaging, damaged items, and longer delivery times, sometimes due to dispatch from Spain. A few consumers have also expressed concerns about the authenticity and age of products, alongside negative experiences with customer service regarding missing or damaged orders.

Based on these reviews

Rated 5 out of 5 stars

Have used Perfume Club a lot. Every review is subjective but on all my orders I have received excellent service. Communication has been very good. All parcels have arrived safely. Based in Majorca, so... See more

Rated 5 out of 5 stars

I was initially worried having placed my first order as the perfume was so much cheaper than anywhere else, and the fact that it was not from the UK. HOWEVER, I need not have worried. The delivery w... See more

Rated 5 out of 5 stars

I was looking for my partner's favourite aftershave and went through every website, I could find, Perfume Club is without a doubt the cheapest and such a speedy delivery. This is the second time... See more

Rated 5 out of 5 stars

Bought some terre d'hermes vetiver intense. At first they took 4 or 5 days to dispatch but from that point delivery time was very reasonable and it's definitely a genuine product. I'll use them again.... See more

Rated 4 out of 5 stars

After finding this site and seeing how much cheaper they were compared to others, I decided to take a risk and bought the new Montblanc Explorer Extreme. It arrived within 8 days of order, packaging c... See more

Rated 3 out of 5 stars

Very difficult to assess as the delivery times have been very poor. States they use Royal mail 48 but 8 days later it's still in Holland. Sent from Mallorca would suggest a longer delivery but now ove... See more

Rated 5 out of 5 stars

Really don't understand how this is possible that so many customers had a very bad experience with this website. I've decided to give it a go. All went smoothly, just give them 4 more days than any ot... See more

Rated 5 out of 5 stars

After making my purchase of Jean Paul gaultier eau de toilette I read some of the reviews and I was filled with dread. I can gladly say that my experience with this company was 💯 . The product is a... See more

Rated 5 out of 5 stars

Great value purchase and arrived exactly as described and well packaged. Delivery was a couple of weeks but to be expected as coming from Madrid. Happy with this company and would definitely order f... See more

Rated 5 out of 5 stars

I was weary after reading so many poor reviews here, but I saw some postive reviews and took the chance. I had a gpod experience everything went smoothly and all products arrived undamaged. So I guess... See more

Rated 4 out of 5 stars

Genuine Sisley Paris products with more than 30% discount , very happy. I only wish that delivery could be a bit faster. Paid for quicker delivery with UPS, still took 8 working days and the weekend.

Rated 1 out of 5 stars

Ordered JPG men's perfume. Tin arrived dented, but external packaging was not damaged. Can't phone or what's app company, only email. Offered 10% refund (£7) or return to Mallorca at MY p... See more

Rated 5 out of 5 stars

I don't understand the negativity. I found this site to have an excellent range of fragrances, some really niche and interesting finds. I bought a 200ml bottle of acqua Di selva and a 100ml bottle o... See more

Rated 5 out of 5 stars

Excellent range of beauty products. Easy to use website. Service is quick and efficient. Delivery by Royal Mail is very reliable. Packaging good. All round excellent quality, service and delivery. 5 s... See more

Rated 2 out of 5 stars

The aftershave arrived with half of the contents lost as the lid was not secured, after a few emails it was agreed that a 60% refund be agreed even though this was intended as a gift so I had to re pu... See more

Rated 2 out of 5 stars

This company is in Spain, not the UK. When I realised this I cancelled the order which had not yet been despatched three days later. They ignored the cancellation and sent the items on the same day!... See more

Rated 5 out of 5 stars

Great prices, products available here which are not available on other sites. Service and packaging of products for posting excellent. I will certainly be buying more.

Rated 5 out of 5 stars

Great prices and even with delivery cost to UK it still made the products I ordered the cheapest I could find! I was aware that there would be a little wait due to being dispatched from Spain but I... See more

Rated 5 out of 5 stars

I ordered face cleansing products that I used in France for many years. Yes the bottles were Spanish but the brand was the same. Definitely would know the difference if not the same product. I wa... See more

Rated 5 out of 5 stars

Just received my order and everything was perfect.....well packed excellent products and extremely good prices...I would also say that I always check dates and they are well within these expiry use... See more

Rated 1 out of 5 stars

Their support is absolutely terrible. Completely unhelpful and frustrating to deal with. Returning items is practically impossible. First, they claim your country isn’t supported for returns and tha... See more

Rated 1 out of 5 stars

I placed an order over £50 in value, but didn't ever receive it. No response from the company despite multiple emails. No contact number available. The order is marked as delivered "to my safe... See more

Rated 5 out of 5 stars

I’m absolutely delighted. Order of 3 Spanish hair gels arrived exactly as described and completely within timescales of 10 days…Will definitely be using again as can’t purchase it here in the uk.. T... See more

Rated 1 out of 5 stars

Avoid. Gift ordered and paid for fast ups delivery - 4/5 working days over a weekend meaning delivery due by next Friday. On Thursday advised that parcel missed a flight (turns out shi... See more

Rated 5 out of 5 stars

Received my package on time with no dramas! Though I must admit I had doubts when I read reviews! They were fine (TG!) Excellent service with lovely Christmas wishes on my parcel! Thank you all over t... See more

Rated 5 out of 5 stars

Was a bit worried because of the bad reviews so I didn’t order much just in case the reviews were true and paid the £1 insurance… and cannot be happier. I got products that I cannot find easily in the... See more

Rated 5 out of 5 stars

Read so many negative reviews after I made my purchases, I was worried . I had nothing to worry about ! I was getting cut price top tier perfumes at a fraction of the U.K. price , with a delivery quot... See more

Rated 1 out of 5 stars

This is a disaster of customer service. I made a purchase over two weeks ago and only chased Perfumes Club after the delivery date had already passed, just to be told that you are no longer d... See more

Rated 1 out of 5 stars

I ordered the cream, a large jar of 400 ml. The parcel was delivered completely torn, all the cream was crushed and smeared throughout the box. I wrote about this to Customer Care and attached a phot... See more

Rated 5 out of 5 stars

Wonderful experience at bring able to obtain perfume from the past and present at an almost affordable price, when the prices in the marketplace are so high. Small size bottles available to offer the... See more

Rated 1 out of 5 stars

NO STAR for this company ABSOLUTELY not a professional online shop. DISGUSTING service and worth keeping away. The makeup had no content and it all feels very fake. 2 days is w... See more

Rated 5 out of 5 stars

I made a purchase with Perfume's Club of the Raid Fly Killer Plug in to capture Gnat Flies .....The price was so good I placed another order for more refills ...

Rated 3 out of 5 stars

But it all ended well! I got a product I'd been unable to get for a long time at a good price. So, I'll be willing to give this firm another go. But the journey was a bit bumpy. It started well:... See more

Rated 1 out of 5 stars

ordered sun cream - delivery ok considering other reviews but the product was 8yrs+ old - the product manufacture date was 27th Nov 2016 and absolutely stunk!! sun cream has a shelf life of 3 years un... See more

Rated 1 out of 5 stars

I purchased perfumes that are not genuine products , they are all counterfeit. I would never purchase fake products . The items I purchased I have already had ( not purchased from this website ) . I... See more

Rated 1 out of 5 stars

I received a Cerave product which was completely off. I have used this product for years and know it does not have a smell. The one I received from Perfume's Club was rancid. When I contacted them the... See more

Rated 5 out of 5 stars

I wanted some NUXE shampoo and the gift box was soooo much cheaper on here. I was worried about the bad reviews but went ahead anyway. Yes it took a while to get to me but it was coming from Spain and... See more

Rated 1 out of 5 stars

I think this might be just a scam company! Don’t pay them a penny, you will not get your order. Had to go via PayPal in the end to recover my money, PayPal refunded immediately so there must... See more

Rated 5 out of 5 stars

I have to admit I didn't check out TP before ordering, so I was blissfully unaware of the problems many have encountered. I ordered my Wife some perfume that was £30 cheaper tha... See more

Rated 3 out of 5 stars

The packaging for delivery was awful,it had one piece of brown paper at the end of the box which was badly damaged and was open at one end.royal mail had put loads of tape over it but it had a gaping... See more

Rated 1 out of 5 stars

Disappointingly my package arrived With multiple opened bottle's. After sending all the images requested multiple times I was asked if I received the package personally. And I did in a concealed ba... See more

Rated 5 out of 5 stars

Got my perfume for a great price will deffo order from this company again, it is from over seas but worth the wait Thankyou 😊

Rated 1 out of 5 stars

I have already filled in any number of polls, and it seems to me that you never read anything sent to you. That is a major problem. Your communication is terrible. I was promised delivery o... See more


Company details

  1. Beauty & Well-being

Written by the company

Discover a great selection of the best perfumes, cosmetics, essential oils, makeup, toiletries and hair products online, at Perfumes Club.


Contact info

3.9

Great

TrustScore 4 out of 5

508 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very pleased

I read the reviews & was a little anxious ordering my favourite perfume that was a really good price & a huge size.
It took a while to come in the post, but I was expecting that as they do give time frames.
It arrived in perfect condition by Royal Mail and I am really pleased I took a chance & ordered from them.
I am a very satisfied customer.

31 January 2026
Rated 1 out of 5 stars

Parcel arrived open, item missing, no resolution

I ordered three creams from Perfumes’Club and deliberately chose UPS as the courier, paying extra because I expected a more reliable service.
When I collected the parcel from the parcel room in my building, which is covered by CCTV, the box was half open and one product was missing. I immediately took two photos and sent them to customer service.
They only replied four days later asking for photos from all angles so they could raise this with UPS. By that point, the box had already been thrown away. Had they replied promptly, I would have followed whatever instructions were required.
I also asked where these instructions were stated and was told they were included in the order form. They sent me a screenshot of the instructions and they are in Spanish. Considering it's Perfume's club Great Britain, the instructions should have been in English. I haven’t heard from them since.
This situation has been handled very poorly. The slow response and now the lack of response have effectively removed any responsibility from their side. I have since read other reviews about weak customer service and unfortunately I experienced it first-hand.
I will not be using this company again.

28 January 2026
Rated 5 out of 5 stars

Fantastic Price

I made a purchase with Perfume's Club of the Raid Fly Killer Plug in to capture Gnat Flies .....The price was so good I placed another order for more refills ...

28 January 2026
Rated 5 out of 5 stars

Great price

Great price, quick and efficient service. Very professional customer service, thank you.

3 February 2026

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