I've ordered perfume from this store before and was very impressed. It came well-packed and I even received a small perfume vial as a gift. I am Asian, so they have the type of skincare I need as well... See more
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I ordered on Notino PT, fast delivery. I ordered Obagi products and had it authenticated, and also checked out the expiration date. The Obagi website allows you to scan their bar code on the packing f... See more
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After 3 weeks, order didn´t arrive and only after a lot of complaints, I got the info that it had been lost. It can happen! Even if not satisfied, did a new order with the guarantee that would ar... See more
Refunded without any issues. The refund process was straightforward; however, the return process was a bit confusing. Initially, they provided an address in Portugal to send the product, but later the... See more
Company details
Information provided by various external sources
Perfumes baratos em promoção semanal ✓ Entrega express ✓ Perfumes e cosméticos em oferta ✓ Compra on-line em perfumaria notino.pt.
Contact info
United States
- 308 801 672
- [email protected]
- notino.pt
4.5
Excellent
10K reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Good promotion, good products
I've ordered perfume from this store before and was very impressed. It came well-packed and I even received a small perfume vial as a gift. I am Asian, so they have the type of skincare I need as well. Plus, I love that many products often have great promotions. I don't think I'll shop anywhere else – I'm sticking with Notino as a loyal customer for sure!
4 February 2026
Unprompted review
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Great Products, Fast Shipping
I ordered on Notino PT, fast delivery. I ordered Obagi products and had it authenticated, and also checked out the expiration date. The Obagi website allows you to scan their bar code on the packing for authenticity, the product pass, also the date haven't expired. I've used the product for sometime, but 1st time buying from Notino PT. I read other review, but I've had no issue, and will order again from Notino PT
9 January 2026
Unprompted review
Perfect site
Perfect site. I used it for years now and i absolutely love it. Many products for very good prices
26 November 2025
Unprompted review
simply and fast
28 December 2025
Unprompted review
Absolutely I don't recommend.
Deception! You receive your item, the distribution and this store deceive you, I don't recommend it! I won't give you peace until I return my money!
22 December 2025
Unprompted review
Reply from NOTINO PT
Dear Julian Careless,
Thank you for taking the time to share your feedback.
We are genuinely sorry to read about your experience and understand how upsetting this situation must be, particularly when it concerns a refund. This is certainly not the impression or level of service we aim to provide.
We would like to look into your case in more detail and clarify what has happened with your order and the return process. To allow us to do so, we kindly ask you to contact our customer care team directly via email at [email protected] quoting your reference number. Our team is available on weekdays from 9:00 to 16:00 and will be happy to review the situation with you and provide further clarification.
We truly value your feedback, as it helps us identify where improvements are needed.
Kind regards,
Notino.pt
My order went to another island
My order went to another island.
The client support was horrible. they don´t try to help and shotdown my call
19 December 2025
Unprompted review
Reply from NOTINO PT
Estimado João Sousa,
Obrigado por partilhar a sua experiência.
Lamentamos sinceramente a situação descrita e compreendemos a frustração causada, tanto pelo erro na entrega como pela forma como o contacto com o apoio ao cliente foi percecionado. Esta não é, de todo, a experiência que pretendemos proporcionar.
Gostaríamos de analisar o seu caso com maior detalhe e perceber o que ocorreu, de forma a verificar como podemos ajudar. Para tal, convidamo lo a contactar a nossa equipa através do endereço de email [email protected]. Estamos disponíveis de segunda a sexta feira, das 9h00 às 16h00.
O seu feedback é importante para nós e contribui para a melhoria contínua do nosso serviço.
Com os melhores cumprimentos,
Notino.pt
They sent me the broken lipstick worth…
They sent me the broken lipstick worth 50 euros. And do not want to resolve it as I did not retain the box. Why should I keep the garbage at home?! to prove that I am not cheating or what?! Very dissapointed.
12 December 2025
Unprompted review
Reply from NOTINO PT
Dear Evgeniia Madalieva,
Thank you for sharing your experience with us.
We are sorry to read about the situation and understand your disappointment. We would like to clarify that, in cases involving damaged items, we follow standardized procedures that apply equally to all customers. These protocols are in place to allow us to properly assess each claim in a fair and consistent manner, based on the information and documentation available.
We understand that this may feel frustrating, especially when the outcome does not meet your expectations. If you would like us to provide further clarification regarding the procedures applied to reference number 9342867294, we kindly invite you to contact our customer care team at [email protected]. Our team is available on weekdays from 9:00 to 16:00 and will be happy to assist you.
Your feedback is important to us and helps us continuously review and improve our processes.
Kind regards,
Notino.pt
Repeatedly received damaged products and unhelpful service
I’ve ordered from Notino several times and, unfortunately, twice received damaged products.
The first time, an Erborian serum arrived with a completely broken bottle. Getting a refund turned into a long and unpleasant back-and-forth with customer service instead of a simple solution based on the photos I provided.
Recently it happened again: a Uriage micellar water arrived with a broken pump. I sent clear pictures, but instead of offering a refund or replacement, Notino insisted that I arrange a courier collection and send the product back – all this for an item that costs around 10 euros. I work full time on weekdays and simply cannot stay at home waiting for a courier because of their poor packaging or handling.
For an online store, this level of inflexibility and lack of basic customer care is really disappointing, especially when the same problem happens more than once. I will think twice before ordering from Notino again and would not recommend them to anyone who values their time and expects damaged items to be resolved quickly and fairly.
28 November 2025
Unprompted review
Reply from NOTINO PT
Dear ,
Thank you for taking the time to describe your experience in such detail.
We are truly sorry to read about the repeated issues you encountered with damaged products and the frustration this has caused. We fully understand how disappointing it is when a situation like this occurs more than once and when the resolution process feels time consuming, particularly when balancing a full time work schedule.
We would like to clarify that, in cases involving damaged items, we are required to follow standardized procedures that apply equally to all customers. These processes are in place to ensure that each case is assessed consistently and fairly, in coordination with our warehouses and logistics partners. We understand, however, that this approach may feel inflexible from the customer’s perspective, especially for lower value items, and we regret that this negatively impacted your experience.
Your feedback has been noted and is important to us, as it helps highlight areas where the customer journey can be improved. If you would like us to review the case linked to reference number 9342831979 once again or provide further clarification regarding the steps that were requested, we kindly invite you to contact our customer care team at:[email protected]. Our team is available on weekdays from 9:00 to 16:00.
Thank you for sharing your experience with us.
Kind regards,
Notino.pt
Quick and easy
20 November 2025
Unprompted review
Fast shipping and quality products
Fast shipping and quality products at very competitive prices. Recommend
19 September 2025
Unprompted review
I was very satisfied thank you Robbie pt
16 September 2025
Unprompted review
NOTINO is for me a firm every 2 months purchase
I have been buying every two months from NOTINO from 2 years now. We do use at home some of the brands they carry, they have wonderfull prices and temporary promotions, and they are really fast. Everything arrives in perfect conditions!
12 September 2025
Unprompted review
Good products, Not so good delivery time and fees
Love the quality of the products. The cons is just the delivery time and fees. Takes too long and the fees are quite expensive, almost the same price has the some of the products that I bought!
9 September 2025
Unprompted review
Sharaf the Club
Sharaf The Club by Zimaya edp for men is quite an experience. The scent is really exquisite and very different than other perfumes. The only thing is that the beautiful box was ripped when it arrived 🥲🥲
7 August 2025
Unprompted review
Reply from NOTINO PT
Dear Heim,
We are happy to know you enjoyed your new fragrance and that it made a great impression.
We are sorry the packaging was not in perfect condition upon arrival. If you wish, our Customer Care team can review the situation and assist you further. We are available Monday to Friday, from 8:00 to 16:30, at [email protected] or by phone at 308 801 672.
You can also check our current offers at www.notino.pt/promocoes/, where you may find interesting opportunities for your next purchase.
Best regards
Notino.pt
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