oddballism.com Reviews 54

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight a generally positive user experience. People appreciate the item's entertainment value, with many mentioning it's enjoyable for both kids and adults. Reviewers find it easy to use and fun to play with, with some consumers describing it as a clever and innovative device. The product is seen as a great gift. However, opinions on the product itself are mixed, with low consensus among reviewers. There are mixed opinions about the delivery service and customer support. While some consumers praise the company's communication and after-sales support, others report issues such as delays, incorrect deliveries, and a lack of response from the company. Some reviewers express frustration with the customer service, citing ignored emails and unhelpful replies. Contact with the company appears to be a recurring issue for a segment of consumers.

Based on these reviews

Rated 1 out of 5 stars

I ordered an Odd Ball as a Christmas gift. A week before Christmas, they told me it wouldn’t arrive on time, so I canceled. Despite that, they shipped it anyway. I contacted them and accepted thei... See more

Company replied

Rated 5 out of 5 stars

The first ball I bought was defective and didn't have any life in it. I was gutted! I'd seen these bad reviews and got very worried, but after a few emails Nicolas Lozano, a customer services repres... See more

Rated 5 out of 5 stars

A great product and fabulous service. The item arrived on time and didn't disappoint. It's enjoyable to use and offers endless hours of enjoyment creating tunes. I had a slight issue with delivery.... See more

Rated 1 out of 5 stars

AVOID! 6 months of communication or lack of, bank disputes and still haven't received neither the product or a refund. Should have read all the negative reviews before purchasing! I spent months of... See more

Company replied

Rated 4 out of 5 stars

I’m giving this a 4 star not a 5 only because I haven’t set the item up yet and am speaking only to the customer service. I live in Canada and ordered this item on Nov. 2nd as a Christmas present. W... See more

Rated 1 out of 5 stars

Awful customer service and awful device. App glitches. Latency issue on the ball. Add more than 2 sounds or change speed it breaks. Had to chase up my own order number as they couldn't find it then th... See more

Company replied

Rated 5 out of 5 stars

a very good experience with you. Andreas in particular was very kindly and proactive to solve my problem. the oddball then, is very funny. my children (and i…😂) are very unterested in this new game.... See more

Rated 5 out of 5 stars

I got Oddball as a gift and honestly it was such a great surprise! It’s super fun to use and it gets even better when more people join in and add their own touch. Definitely one of those gifts you don... See more

Rated 1 out of 5 stars

I really wanted to believe all the marketing I saw about this product. But sometimes too good to be true is how it goes. As a lifelong musician and user of lots of different sound tech, I was disappoi... See more

Company replied

Rated 5 out of 5 stars

What an incredibly fun and clever device. My little guy is 8 and loves the "phygital" (physical + digital) experience.....and I have to admit, I might use it even more than him - hah.

Rated 5 out of 5 stars

I gave it to my brother-in-law who loves gadgets and making music, and he turned into an ecstatic little boy playing with his cool new toy.

Rated 1 out of 5 stars

Absolutely terrible customer service. I ordered one-- never received it. Tried contacting them over 10 times and no response. They dont care-- DO NOT BUY!!

Company replied

Rated 2 out of 5 stars

Don't bother. Expensive rubbish. The connection between app and ball is too slow, took ages to arrive last year and not enough settings on it to have fun. Am impulse buy I regret

Company replied

Rated 5 out of 5 stars

I've had my magical bouncing music ball for about 3 months now and I'm absolutely in love with it. I'd like to have a couple more of these for some cool juggling tricks! 10 out of 10. Would... See more

Rated 5 out of 5 stars

I purchased this as a "phy-gital" (physical + digital) option for my 8 year old...and I play with it more than him! hah! It's one of those experiences that you can simply get lost in.

Rated 2 out of 5 stars

I ordered and paid for fast delivery. It didn’t arrive as expected. I contacted their customer help and they said when it did arrive they would refund. I wasn’t impressed with the ball so emailed th... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrible product. When I first got it, the app was like a first year students first attempt on an app. They promise a ton on their website, but the actual app is lacking in what they prom... See more

Company replied

Rated 5 out of 5 stars

This is such a cool thing! I love the concept and it's a bit of a learning curve to figure out different sounds. So much fun to toss or bounce around. I have to play with it outside away from my dogs... See more

Rated 1 out of 5 stars

I recently spent £80 with ODDballism, and my experience has been extremely disappointing. Despite my genuine mistake in providing the wrong delivery address, I reached out immediately after... See more

Company replied

Rated 1 out of 5 stars

I’ve ordered an oddball 11.6 - 25 and still haven’t received anything! I text the support mail on the website but every time I get a reply from other companies how don’t know a thing ab... See more

Company replied

Rated 1 out of 5 stars

Quick edit as the company has responded here, thank you Nicolas for the prompt response: Apologies, I'm not a fan of sharing my personal email address here in the open neither does trust pi... See more

Company replied

Rated 1 out of 5 stars

I purchased this item as a gift after seeing multiple ads for it - I was under the impression you could create your own music with the ball but that’s not the case at all, you just tap and shake along... See more

Company replied

Rated 5 out of 5 stars

It's an awesome device for all ages. Easy to understand a lots of fun to play. I'm using it with my kids at home and at work with handicapped grown ups.

Rated 5 out of 5 stars

It's a great product, awesome for events. People are enjoying it, having fun. I am glad we found you and this awesome product, it's good for our business. Keep up the good work!

Rated 1 out of 5 stars

Got the oddball about four months ago. Charged it overnight and used it for about 10 minutes with their awful app. I purchased an app purchases on my iPhone for this app (which are credits and I d... See more

Company replied



Contact info

3.0

Average

TrustScore 3 out of 5

54 reviews

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Rated 5 out of 5 stars

I bought this for my son and after…

I bought this for my son and after initial problems charging the ball (wrong port, user error!) the ball is now working well. My son is very pleased. I note from other reviews about the latency which is something he encountered too but will alert my son to the reason and am sure that will resolve the issue.
The communication from the company is fabulous, very polite prompt response with eagerness a to help and assist. Many thanks

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Taking care of their customers!!

After a bad experience with no shipping and no reply for weeks, my experience totally turned around. I got contacted by the people in charge and they were very extremely helpful. I received all the ODD balls immediately and was also compensated generously. The family and I, especially the teenagers, are very happy because ODD ball is an awesome product or actually "music instrument" you can say!

4 December 2023
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi Kristian, we are really sorry for your bad experience with support. Our executive team is reviewing your case and we will be in touch soon.

Rated 1 out of 5 stars

Hasn't arrived

It's been 9 days. Delivery was supposed to be 3-5 days. Still hasn't arrived. It's coming from China so it was NEVER going to be here sooner - it's dishonest. Wish I had read the reviews first.

30 April 2024
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi Sarah, thank you for the feedback and I apologize for the delay of your shipment. All our shipments to UK do take 3-5 days, but note that that is working days - weekends might affect the delivery a few days. I just checked your tracking details and it looks like your order was delivered in 8 days, which might just be because of the weekend delay.

Nonetheless, I understand the frustration if this was inconvenient on your side. Let us know if we can do anything to make up for this.

Rated 3 out of 5 stars

Customer service lacks significantly

I bought the oddball in December as a Christmas present, despite the website stating it was out of stock until January. I anticipated the delay, but when I saw the item advertised as back in stock with next day delivery before receiving mine, I became frustrated. After reaching out via social media and email, I got no response. Oddly, my ball arrived the next day without any acknowledgment. A week later, I received an email implying the delay wasn’t their fault, but given the fact that I didn’t get an email to tell me it has been dispatched like I was told I would, and it turned up the day after I complained, it raised doubts. I think that if it weren’t for me chasing, I may still be waiting for my ball. The lack of customer service disappointed me, especially considering the item's cost. Now, with concerns about its performance since reading other reviews, I hope the oddball lives up to expectations. I suppose the good points are that I did get my order, the ball has worked for a brief play so far, and I did eventually receive some form of communication.

17 January 2024
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hey Hollie, glad you got your ODD Ball quickly. We just requested more information so we can pin point your order and get in touch, to see if you like the product!

Rated 1 out of 5 stars

So disappointed

So disappointed. A gift that didn’t work, 2 months later despite lots of chases, messages and assurances I’d get tracking details the next day - now no reply, no update, no replacement.

19 January 2024
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi Kat, really sorry for your bad experience. A member of our executive team will get in touch.

Rated 1 out of 5 stars

The same like the others:

The same like the others:
Got a broken ball, no Support, no money back, no solution…

7 December 2023
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi Norbert, we checked our support system and we could not find a ticket from the email we have on file. Nonetheless, somebody from our team just got in touch to provide you support.

Rated 1 out of 5 stars

Zero service!

Item ordered. Still nothing has arrived after a month (promised delivery in 5-10 days) worse still there is NO response to contact attempts. Seems like a top notch advertising machine with little to zero delivery to promises. Have just read the other reviews here and am very worried if the item does eventually arrive it will not work as others have experienced. Will not be recommending or shopping with them again!

27 November 2023
Unprompted review
Rated 1 out of 5 stars

DON'T SHOP THERE.

DON'T SHOP THERE.
I've ordered an oddball on November 23rd, received my order on Dec. 05th and since then I've tried (unsuccessfully) to contact their customer support several times since the ball does not work at all as advertised. We've tried the oddball on several devices, it's the same everywhere: insane latency, extremely buggy app, the ball is definitely not worth the money. My next step is to claim my money back and initiate legal action. If the customer support contacts me, I will note that in this review.

8 December 2022
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi there, really sorry for your experience. We just requested more information so we can pin point your order and check what went wrong. Let us know and we will look into it.

Rated 1 out of 5 stars

Very Bad Experience ODD Balls

Very Bad Experience ODD Balls
The Balls didn't work as promised. Sometimes 1 Ball worked but then it stopped working, especially when connecting with other 2 ODD Balls.
I shipped it back and paid for the shipping and for the delivery tracking ( I have the proof). The 2 parcels were delivered ( I have the proof and I have sent the proof to the company), But now they claim they did not received the parcels... Then they want me to wait that they find the parcels and that they will come back to me. BUT THEY DID NOT. I am waiting since 1 month (when everything has begun) and nothing happens. THEY DON'T WRITE BACK , NO REFUND , ODD Balls doesn't follow their return and refund policy. I highly advised to not buy from this company.

15 February 2022
Unprompted review
oddballism.com logo

Reply from oddballism.com

Hi Tom, really sorry for your experience. We just requested more information so we can pin point your order and check what went wrong. Let us know and we will get in touch.

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