Odido Reviews 18,168

Definitely not the cheapest telco supplier. I am thinking on moving to another company as soon as the contract is up. Not a lot of offers of phones, tablets, etc. Prices are high compared to other com... See more

The signal in Zwammerdam area is veeery weak. Would there be any chance to improve the 5G signal in the Groene Hart area (Bodegraven - Zwammerdam). My wife and myself are using Odido SIMs and the sig... See more

Even though I set the app language to English, some sections were still in Dutch, which made my subscription process difficult. It's not fully in English. I still don't understand why I'm expecting a... See more

Simply terrible. Changed because it was much cheaper but I now regret it. The cable installers made a mess of my wall but Odido simply referred me to Open Dutch Fibre who in turn referred me to thei... See more

I’ve been a customer since the end of 2023. The customer support team is extremely friendly and helpful. I want to give a special mention to Nora, who assisted me via Facebook-it is thanks to her tha... See more

we switched to fiber connection because they made us do it. before it was okay connection was stable. now past one week we already had 4 technicians at home, none of them know what they are doing. th... See more

I was early on a Saturday morning, lucky no queue. I was there only to afk info but the gentlemen who helped me was so helpful sharing useful information and gave me the confidence to extend my phone... See more

The sales person we met whilst buying my wife a new phone was personable, professional and knowledgeable. He listened well, spoke excellent English, and together chose the best phone. This is the s... See more

Salespersons in Odido store at Kalverstraat, Amsterdam deserve all five stars. I was tourist in the city and my phone battery was running out so I was near Odido store and asked if I they can let m... See more

I recently switched from Ziggo ( every year more expensive with less content e.g. F1) to Odido. Move was easy contractually but more cumbersome technically & expensive. First step is to get Dutch Fibe... See more

The process of selecting a plan for me, buying the phone and setting it up was rather smooth and hassle-free. This is the second phone I am buying from Odido and unlimited data pack on my new phone co... See more

It’s really unfortunate as the initial call for internet + TV and 4 x unlimited SIM only contracts went very smoothly. However thereafter the delivery guy from AMP would not hand over the SIM cards du... See more

The staff were incredibly helpful, knowledgeable and very friendly. I got the best possible advice without feeling like I was made to buy or spend more and I even got free goodies. I also got advice o... See more

Timeline: Promised Odido fiber since June. Two days ago, their network partner (Open Dutch Fiber) “patched” my line and cut off my current ISP. Two days later, Odido says they’re still “waiting fo... See more

I canceled my internet subscription within the trial period. According to the contract, I should get my subscription fee refunded. Odido is not paying. I have called twice and filled in two contact... See more

I have been scammed by odido, I purchased a phone with subscription from them and they have told me I can get gifted for first purchase with a tablet( which I did not need, I have a nice iPad already)... See more

Worst Home network provider. You must wait on customer call for 40-50 mins for them. Their only suggestion is restarting the modem and firebox. If it does not solve, they say they are creating a ser... See more

I intended to contact the storefront directly; however, they do not have a listed phone number. Consequently, I had to call the general number, which did not connect me to the store. As a result, I no... See more

Super disappointing - zero stars. Had internet appointment for moving house scheduled for 16.01 they never called until we chased them and said they are not coming. Rescheduled with first option for... See more

Bad company , don't have their stuff together, always comeback on their word concerning their prices , appointments and agreements. Don't admint to anything and wil send you the shortest en most u... See more

Misleading advertising Advertised '1st 12 months free' television but charged me after 1 month. Tried to dispute this but they said I am signed up to a contract now. Customer service terrible.... See more

I regret switching from ziggo. I was deceived because the prices were cheap but I didn't take the quality into account. Internet wired or wireless is definitely less than half of the promised speed.... See more

I had no internet since 30 Dec 2025. An appoinment made 31 Dec 2025 (8AM to 12 noon) a technician should come to fix the issue, BUT nobody showed up and I was not even notified until I call... See more

Fix your website. Het is niet gelukt het formulier te versturen. Probeer het nogmaals of neem contact op met onze Klantenservice. I tried with a different browser, different pc, different ip addr... See more

I think I made the biggest mistake in switching to Odido, it has been more than 2 Weeks!! waiting for the installation of the internet, yet nothing happened so far. I called the customer service, the... See more

Terrible, terrible experience. They add extra charges, and when you call to request a refund, their response is, “Sure, it’s not that much money…” Imagine scamming all your clients €5 per month and no... See more

Odido is a complete scam. I only signed up for their 2-year WiFi contract because of the Sonos speaker promotion, followed all the rules, registered on time, and still got rejected with no explanatio... See more

I have been for more than a week without any internet, a mechanic was arranged who did not come up but called to say he could not fix the problem... since then I heard nothing from Odido for a possi... See more

Absolutely horendous I ordered a glasvezel Wi-Fi package 6 months ago! 6!!!! In 2025 a Wi-Fi company you’d expect to be competent. I couldn’t be more unhappy. I waited 3 months to get an appointment f... See more

Absolutely terrible experience with Odido. They messed everything up from the start. Somehow, they managed to put two subscriptions under my name — completely their mistake — and I was forced to pay f... See more

Make yourself a favor and avoid this provider, you will get continuous outages (2/3 hours where you will not be able to use your phone AT ALL) and barely works abroad (unless you switch to/from airpla... See more

Extremely poor customer service. Not able to relate to the troubles of the customer not having internet for 5 days and saying generic statements like "I cannot help you", "Dont know" etc. The technici... See more

Joined with T-Mobile. Everything was fine. Now whenever I need to change something, I have go through hoops of badly designed, slow interfaces or shit AI, that I waste hours of my life trying... See more

Non-Dutch not welcome! It's amazing to me that an international company such as Odido. Makes the life of customers that are not Dutch much more complicated. With solutions that can be accessed by D... See more

Absolutely ridiculous company. They lie in every step of the process. I'm so glad I didn't fall for it and pay them 75 euro to install a plug socket, because my neighbour did and he has a lot of reg... See more

Klant Service always good and they try to help, about odido service : im client already 6 years ago, and almost every year odido have data/internet storing.. also the speed and quality are very low.... See more

Very bad service, their system put someone name, adres in my number, what a super bad system and technical, I busy and keep contact to them longer than a week, finally I beter run awayd and use wi... See more

The "Click and Ready" is more like "Click and Wait" Took 2 months to receive the router and set up the subscription. Then once receiving the router had to wait almost a week before it would start work... See more

In the last 2 months I lost connection on my cellphone 3 times, and it lasted all day long. I’m paying an expensive price for a service that they’re not even providing, and I can’t cancel it because t... See more

dashboard says im charged extra for international calls outside my bundle. That call was within EU ie within my bundle. I called the service, they said I have to pay first until they can talk... See more

I will never do business with this company ever again. They are extremely difficult to contact when you have a problem. There is no loyalty to longstanding customers. They abuse the power that holding... See more

Odido is not able to process diplomatic id cards, although the service is offered on the website. Order is cancelled as machine can not process id. This is disappointing for long term customers where... See more

Having no internet for more than 4 days. I understand outage might happen, but the communication is terrible. They don't actively provide a temporary solution unless you asked for it. And they also d... See more

2 customer service agents hanged up the phone on me when I asked a technical question about my router. I think if they don't know the answer they should just route me to the proper team or follow up... See more

I have a contract with Odido. After receiving the product and confirmation of the contact and the amount, Odido (without consulting me) are charging me a higher amount and ignoring the contract and co... See more