Orchard Administration Limited Reviews 14,435

My claim for an excess charged on a car rental contract was settled immediately by Orchard Insurance. I filled out a claim form and was reimbursed within three days. I don't think I have ever had such... See more

Llevo más de 4 años pagando el seguro para cubrir la franquicia de alquiler de coche, y nunca lo necesité y no sabia si funcionaria. Ahora si que puedo decir que FUNCIONA y MUY BIEN, en una semana... See more

A thorough, clear, step-by-stwp process for completing claim. I could easily return to where I left off with no risk of losing the information I had already inputted. Orchard Admin's email correspond... See more

I had unfortunate damage to a rental car, and only needed to provide all exact documentation - which could be done in a user-friendly way. No hassle, no delays. Answers were swift and to-the-point. I... See more

I had a small accident which was not my fault just before I returned my rental car which sadly cost me the insurance excess. I was paid within 2 weeks of obtaining all the required forms nevertheless... See more

The claim was settled in a reasonable time frame. Communication was good and easy to understand. The only problem could have been trying to upload the documents, as some people might find that diffi... See more

Have purchased cover a number of times and only claimed this once. Scuffed an alloy with Europcar, who charged me £400 for the privilege 3 months after. Orchard’s claim process was quick, straight for... See more

I use Zest Car Hire when im travelling abroad, and i had an accident with another car. Came back home after paying 480 euros and started my claim. Zest sent me the form and then it was pretty plain s... See more

claim procedure was simple,clear and helpful. ability to add files later without losing already submitted data very user friendly. Process was quick and funds were in my account in less than 3 days... See more

Orchard were thorough, and though time consuming, I understood it was necessary. Any frustration was with dealing with the Car Hire company who seemed to unable to meet some reasonable requests for i... See more

We needed to make a claim on our car-hire excess policy. The on-line claims process was very easy to follow and once we had up-loaded the necessary proof of claim / damage reports our claim was accept... See more

The company honoured it's contractual commitments with no fuss or bother and in a refreshingly speedy manner (within a week for me). There is a lot of information required when making a claim, whic... See more

Relatively easy claim service, reasonably prompt payment. Claim actually repaid in full. Good value. My only reservation would be that some of the documentation requested to support a claim does not a... See more

After hiring cars for 20 years I got my first ever stone hit the windscreen. Hertz charged a whopping £900 for this - fortunately I had excess insurance with Questor (who outsource claims managemen... See more

At first, I was a bit anxious because I had never dealt with an insurance claim before. I didn’t know how to begin filling out the form, especially since I couldn’t find the required “Scheme Code”... See more

We are very satisfied with the handling of damage to rented car. Of course we had to provide the necessary documents such as damage form, invoice, etc. The website and the email contact about this wer... See more

Very efficient, professional, and reliable. Some insurance companies will act like you are trying to put something over on them or like you did something wrong. Orchard asked one reasonable question a... See more

took the top up insurance with zest which covered the theft of rental car keys theft. Cetauros insurance did not cover this -only found out after the event. Orchard were great and as not tech savvy w... See more

Clear instructions on webpage, easy to follow. Chatting option helped in navigation. Short term claim review and resolution, but all required documents have to be submitted to avoid delay. Every p... See more

Excellent insurance, but they work with Bad car rental companies: the worst co I ever know in my life: Avis Budjet Carjet, all of them are professional cheater, never trust them. I will never rent... See more

Worked well once I got the correct starting URL to your web to make the excess claim. The one from the documents I had received from the rental company was not correct. I had to contact Orchard supp... See more

Our claim was dealt with, but it was frustrating and took around a month to complete. The first agent dealing with it was answering to our emails every other day with one sentence at the time and didn... See more

Very little hassle. Personally I thought the online procedure could have been a little smoother especially uploads of photos and correspondence from third parties, but other than that got all but £2... See more

For an insurance company, you always believe they are working against you. But my claim in relation to my car rental insurance was processed quickly and with no issues. Registering my claim was done... See more

Orchard settled our claim very promptly and without quibble. The process was very straight forward as long as you have photos, copies of rental contract etc from the car hire company. We rented from W... See more

Extremely swift and efficent service. Polite and professional. But as it was a rental car damage insurance claim - one which was not even my fault - I hope, with absolute respect, to not have to deal... See more

Working out exactly what information the company required was not that easy. It took 3 attempts to get all the info they needed to them. Their email communications were not as clear as they might... See more

1st time i ever had to claim, I unfortunately scratched alloy while renting from Enterprise and no surprise they made a bill of nearly £700. Quester/Orchard has been helpful, very easy to use online... See more

We were skeptical that we would be covered. Claims process was extremely easy, the web site user friendly, communications very prompt, fast action, no hassle. We were reimbursed in less than one week.... See more

Well set up software layout , easy to manages with smart phone. Effective communication system hi-lighting clams status on every step . I did not have to contact third part car rental , you have mana... See more

I had a claim and the process was quick and easy. After supplying the requested information, the claim was handled swiftly. There were some hick-ups during payout as my account details were not corre... See more

Excellent explanations about the process up front so you are absolutely clear about what you will need to provide. A smooth UE throughout the online claim process. Very well structured to enable you t... See more

Unfortunately we had some damages on the car while using, what we didn't recognise, so the rental compani let us to pay for them. We send all our papers what we had, the insurance company had some que... See more

We have often used Zest to hire cars abroad but had to make a claim recently. Orchard Administration made the whole process very easy. The online form was straightforward to complete. They are very ef... See more

I'm so glad that I took out the excess insurance. Whilst no one ever expects to have to make a claim, the whole process from start to finish was amazing. A very clear online interface where all deta... See more

What was really bad was the way Orchard A.L. delt with our claim in the first place. One arrives to the conclusion that you are doing your best to make us give up. Ununderstandable automatic repplies... See more

I had had a minor accident with a hire car. I had taken insurance via Zest car hire to cover such an event. Once I had provided all the details and documentation required Orchard reimbursed me 100 %... See more

I had an unfortunate accident with my hire car by colliding with a high kerb in Spain. This resulted in damage to the undersill on the drivers side. The hire company charged me 300 euros for the damag... See more

They turned my claim down immediately saying it was outside the rental period. When I explained i had a rolling contract i got no reply just a demand fo ever more info from my hire company in Spain. T... See more