Outdoor and Country (www.outdoorandcountry.co.uk) Reviews 20,647

I have bought a number of items from the Chester store and also used it to collect items bought online. On every occasion the staff have been polite, knowledgeable, and very friendly. Joules is gr... See more

Absolutely fantastic service from outdoor and country. Had to call them due to a delay in the postal system, got straight through to a fantastic gentleman called Jack who not only did all he could to... See more

I need to give Heather the store manager at the Evesham branch a mention. Her customer service and knowledge of the product's were excellent. She never rushed me or made me feel under any pressure to... See more

I love the jacket I have bought my husband, it’s fabulous. Great price and speedy dispatch. Had an issue with the Royal Mail delivery service, but called Outdoor and country and Lauren couldn’t hav... See more

The shopping experience at O&C online is always great. I had an issue and Jack from Customer Service was very helpful. Kudos to him. My only suggestion would be that you find another partner for your... See more

Bought a jacket from Italy. Upon arrival courier BTR contacted me saying I had to pay additional 30% of the price in customs fees. I buy online from the UK all the time, no one ever asks for custom... See more

French living in France, I ordered from this UK website to get a new Barbour Jacket. A very large choice. The website was very clear about international shipping fees including custom taxes, about am... See more

I ordered I replacement hood for my Barbour Jacket. Great Customer Service from whoever took my call. Very polite and very helpful, making the ordering experience very easy for me. You can't always... See more

I cannot rate this company higher. They were absolutely incredible with communication, advice and care when parcel force couldn't find my house to deliver to. I'm surprised that they couldn't find my... See more

Exceptional customer service and communication from this company. Rang to say the product had sold out in the size I ordered and suggested a different size, with knowledge of how the product fitted. A... See more

My order was on line and I included the billing address that needed to be edited. Immediately phoned Outdoor & Country and spoke to Natalie. Natalie informed me to meet my priority postage the jac... See more

Very pleased with jacket purchased - great quality and good value. It was despatched quickly and customer service were very helpful when a Royal Mail issue delayed delivery slightly. Arrived well pack... See more

This company is a gem. Very honest. I returned a parcel to this company by mistake, they got in touch with me and returned the parcel back to me so that I could send it to the correct company. Im real... See more

Purchased a bag on 28/12/25 and was dispatched 30/12/25. I received an email from Royal Mail stating it would be delivered 31/12/25 between 11.15-1.15pm. Have check the tracking and it states still a... See more

I would just like to say how wonderful the customer service / returns procedure is Excellent!! I ordered the wrong size Birkenstock the kind lady went above and beyond to even go to there warehouse an... See more

Fantastic customer service! Very proactive and no need to follow up with them, the team kept me informed regularly until they found a solution for an item that was faulty and no longer in stock. Highl... See more

We had a problem with Royal Mail messing with the delivery. Spoke with Jack at outdoor and country who chased it up and the parcel was delivered that night. Excellent service from Outdoor and Country... See more

On Boxing day I ordered a late christmas present for a family member, choosing to collect in store as it said there were 7 available. I ordered them, had emails saying the order was confirmed. When I... See more

Received my return and processed the exchange the same day, extremely easy to deal with either on the phone or by email and the original order arrived earlier than expected. The only drawback is that... See more

This is my 2nd time ordering and both times have just been painful! They had one job, pack up what I ordered on their website and update the customer of the progress. 1st order took ages, zero updates... See more

Very pleased with my purchases. Very promptly delivered by Royal Mail. I had an issue with a return (post office problems) This was dealt with swiftly and the staff are all friendly and informative.... See more

The care and help that I had from the advisors when I rang regarding purchasing a Leonine Jacket. They searched all over and found that there was only one left in the size I wanted. I received it... See more

Ordered later in the day but was told it would be next day delivery. Due to incorrect information from DHL looked like it would be delivered in four days. Contacted customer services who called me to... See more

I called it to collect a hat I had ordered, the sales person suggested trying it on and another size to make sure it was the correct fit. They were very considerate, attentive and thoughtful, fantasti... See more

Quality items, free delivery and great customer service! What more could you ask for. Jack was helpful when I contacted them about a return and exchange, all sorted out in seconds. The website is very... See more

Bought a few things now from this online store, delivered really quickly. No issues, had to return one item due to sizing and refund was done quickly and was given label for return. Will use again

So, Parcel Force decided my new wellies would be happier living in a random wheelie bin on a random street. 🫠 After getting nowhere with them (unless you count mild rage after being on hold for... See more

Have used Outdoor and country a couple of times now and the service is extremely good, the most recent occasion I placed an incorrect order and was able to ring up and amend it the next day, the gentl... See more

Received my shirt today in the post. The quality of the shirt I ordered is beautiful. Fast delivery & great customer service. I will definitely be ordering again from you guys. Mrs Szeto.

Company operates under .ie (Irish website) and in € currency under false pretences, it is not an Irish website and there is a huge customs charge on receiving the order. Not acceptable and when... See more

Huge thank you to Debbie (Cirencester store) who was as helpful and delightful in person as she was on the phone. Now the proud owner of a Barbour International Slim Jacket!

I bought some Harkila boots. Very pleased with boots and prompt service. However, 6 months later boots found to be faulty. Customer service was excellent and boots exchanged without a problem. W... See more

Great experience. Fast delivery (DHL) despite the customs/tolling process outside UK to Finland. They even made effort to measure product on the warehouse. Absolutely will be ordering again!

Bought from them on two occasions, excellent service. One item returned and swiftly refunded. Excellent customer service when you contact them. Great to deal with all round.

Speedy service - wasn’t expecting to receive my new boots until the New Year - but surprise, they turned up on Xmas Eve! Excellent!

I had an issue with the delivery of my order which was lost in transit. I have received fantastic response from Lucy and Lauren which resulted in a new order being sent and delivered within 48 hours o... See more

I recently purchased a pair of Harkila boots from Outdoor & Country. Within two months, a steel lace on one of the boots unfortunately failed. Upon contacting the retailer, they promptly arranged for... See more

Thank you to Lynn who helped me during my visit to the Chester Store. Super friendly, amazing customer service and was a great help! I’ll be sure to recommended and visit again 😊

Lauren provided exceptional service throughout my remote purchase experience. She went above and beyond by personally retrieving items from the warehouse and taking the time to confirm all measurement... See more

I had a problem with delivery to the wrong address. Customer service were right on it very efficient and helpful . They also were extremely responsive on another matter relating to an order . They... See more

Had a difficulty with EVRI delivery but was sorted efficiently by O&C. Lovely coat - very pleased with my purchase.

Great customer service from this company and its agents with a high responsiveness on all of my enquiries. Looks reassuring if you need to place an order online.

Thank you so much Outdoor and Country I love my jacket. From the date I ordered until delivery was only a matter of days. Will definitely use you again

great experience contacting Outdoor and Country support team, they clarified all my doubts and enquires so I can order 100% confident on what I will receive. great team, great support, great produc... See more

Purchased for the first time from Outdoor & Country and I could not be happier with the service and products received. I'd been looking online at a two Barbour products; both of which were... See more