Pawfit Reviews 2,627

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the product for providing peace of mind, especially when pets wander. Customers highlight the device's reliability, ease of use, and accuracy in tracking their pets. The customer service receives high praise for its quick and helpful responses. Consumers find the product quality to be well-built and sturdy. The user experience is enhanced by features like light alerts, tone alarms, and activity tracking. The location feature is useful for pinpointing pets, although some reviewers noted occasional inaccuracies due to satellite reception.

Based on these reviews

Rated 4 out of 5 stars

We use Pawfit Lite for our 7 year old rescue cat who sometimes likes to wander around the neighbourhood. It's given us peace of mind and has been helpful locating her on several occasions. Although it... See more

Rated 4 out of 5 stars

Firstly, it works ! Secondly, it allows me an idea of how far I have walked with my dog each day, which is a bonus. The only thing stopping me giving this tracker five stars, is that I can see qui... See more

Rated 4 out of 5 stars

Has made a great training device using alarm to prevent ‘escapes’ and relearn recall on large property in rural area. Found it difficult to set up exact boundary on property so sometimes get false ala... See more

Rated 4 out of 5 stars

Pretty accurate gps when satellite options were too big on the cat, and AirTag is useless in our rural area where not many people own Apple products. Wish the batteries lasts longer. I had to get... See more

Rated 5 out of 5 stars

Surprise to feel the weight of it and the dimensions. Slightly heavier than I thought it’d be. Still very compatible with others on the market. Well built and sturdy construction. Very pleased with tr... See more

Rated 5 out of 5 stars

We had had Pawfit trackers for several years now. The tracker has been invaluable in well, tracking our wandering dog. Although it seems you can’t call Pawfit Custer Service, their response by email... See more

Rated 5 out of 5 stars

Excellent product, no issues using this, relatives suitably impressed, haven’t needed it yet but useful to see where he’s been walked, like the message about leaving/returning to safe area. Will be re... See more

Rated 3 out of 5 stars

The blinking light and beeper works fine. Especially during a quiet night. However, ehen "find" is activated, gps location scrambles and zig zags on the map and takes a few minutes to become somewha... See more

Company replied

Rated 5 out of 5 stars

Poppy is a rescue working cocker/springer Spaniel with an extremely high energy level which means she can very quickly be lost from view once off her lead. By tracking her, I can quite easily see wher... See more

Rated 5 out of 5 stars

The support ive received has been exceptional Only problem tracker needs recharged almost 1 to 2 days. It looses 10% In 50 minutes Frequently qeak sign to overcome put mobile on window... See more

Rated 5 out of 5 stars

Although the tracker moves around my cat's neck and positions itself under the chin, it is possible to track my cat's position at any given moment. Very good customer care! My cat lost her tracker tw... See more

Rated 5 out of 5 stars

easy to use, reliable product. Always working. Support team is excellent, everytime I had an inquiry they came back to me in less than 8 hrs. When I've got pawfit, I also got another product (which... See more

Rated 5 out of 5 stars

Pawfit works excellent. I especially like the satelite view that shows all the homes, buildings, garages and rerrain etc. What I did not like was the confusing booklet and programming. Also from tim... See more

Rated 5 out of 5 stars

Highly recommend Pawfit. Was delighted with my purchase of a tracker from day 1. It has a great system with lots of features but most importantly very accurate which is crucial when a spaniel take... See more

Rated 5 out of 5 stars

Yes this gives peace of mind especially on an evening with the light on the tracker so can easily pick our cat out in the trees at the bottom of our garden. Tracker does pinpoint her next door or over... See more

Rated 5 out of 5 stars

Have had the Pawfit Lite for just over a month and so far the device has performed well. The app is informative and is quick to connect unlike trackers we have tried from competitors. The tracker is v... See more

Rated 2 out of 5 stars

Current version so much worse than original. Voice on tracker is so distorted I wouldn’t trust that anyone would get our contact details from it. Clip is a disaster: used to be a lock and cl... See more

Company replied

Rated 5 out of 5 stars

My cat lost it’s Pawfit Lite after few months of use. Unfortunately it is in a place where we cannot recover it from. I contacted Pawfit to ask if there is any discount for buying a new one. They did... See more

Rated 5 out of 5 stars

Our young Labrador wears a Pawfit tracker. We have found the tracker extremely useful and reliable. It tells us where she is and how many steps she’s run that day - and one can always record a messa... See more

Rated 5 out of 5 stars

Pawfit has helped us literally keep our animals alive. We recently moved out into the country. Our dogs, one of which is deaf, have gotten out of our temporary fence several times and gotten lost on t... See more

Rated 5 out of 5 stars

Our Pawfit was near the end of its warranty period when the battery started to fail, I contacted Pawfit and was asked to carry out some tests. They monitored the results remotely and confirmed it was... See more

Rated 4 out of 5 stars

Great gadget, we have a very determined Ragdoll cat! We spent a fortune on new fencing, completely surrounding our back garden and yet she still manages to escape! Pawfit lite is brilliant, she actu... See more

Rated 5 out of 5 stars

Brilliant! Locates the dog within a second or two. Accurate too. I really appreciate the frequent updates (every few seconds?). Works very well even in dense woodland around here. Pawfit is much... See more

Rated 5 out of 5 stars

I’ve been using the Pawfit tracker for a few months now and I’m really impressed. I used another brand before and this is so much better — more reliable and much easier to use. The customer service ha... See more

Rated 5 out of 5 stars

I looked for a reliable cat sized tracker for a while. After finding pawfit I was impressed with price, size and subscription fee. The cat doesn't even know she's wearing it, small and light It someti... See more

Rated 4 out of 5 stars

Excellent support from staff at PawFit. On-line ordering a bit complicated, but OK via e-mails. Tracker works well both in UK and France. Though battery life is only 3-4 days. Ability to delete non... See more

Rated 4 out of 5 stars

Such a great way to be able to track my dog in emergency situations and to just be nosy if she’s been walking by friends or family. Love being able to record our walks knowing how many miles and steps... See more

Rated 5 out of 5 stars

The tracker is smaller than others which make it prefect for a small cat. The accuracy is very good and the light and sound function definitely help when my cat is in a bush or under a car. This is al... See more

Rated 4 out of 5 stars

Was fine until latest update. Now often doesn't update on screen track until walk ended then for example it'll jump from say 50 steps to 11000 in a second. Also really annoying is that although set... See more

Rated 2 out of 5 stars

So I think pawfit's product, customer service and technology is amazing and I've found it very helpful with our dog. I would have given 5 stars but the app doesn't work On my partners oneplus phone,... See more

Company replied

Rated 5 out of 5 stars

Superb customer service from Pawfit - they went to a lot of trouble to help us get our tracker back online, and seemed to have endless patience, never suggesting we should just give up and get a new o... See more

Rated 5 out of 5 stars

We have been using Pawfit trackers for 4 years. We have found them to be reliable & when did have a problem, it was swiftly remedied by customer services. They have helped us tremendously with our res... See more

Rated 5 out of 5 stars

I’ve been using the Pawfit tracker for a few weeks now and couldn’t be happier. It’s incredibly accurate and gives me real-time updates on my dog’s location, which is a huge relief. The setup was stra... See more

Rated 4 out of 5 stars

A brilliant device for dogs that stray - also used on small children when they go cycling,hiking, skiing etc. The alarm function is very good for locating at night. Not sure how much effect the voic... See more

Rated 1 out of 5 stars

Awful product. Even when the collar is within feet of my phone, it consistently "cannot connect to the device." A complete waste of money. Stopped using it after a week because it only periodically wa... See more

Company replied

Rated 5 out of 5 stars

We have a somewhat wayward rehomed springer spaniel and the tracker was invaluable when we first got her. Now her recall is much better EXCEPT when she gets the scent of a pheasant and nothing will... See more


Company details

  1. #231 of 273 best companies in Pet shop

Written by the company

As pet owners, we created Pawfit to ensure pets are happier and healthier. Our best selling Pawfit tracker is an advanced, fully waterproof location tracking and activity monitoring system for dogs and cats. It combines live location tracking, easy activity monitoring and other smart safety features to give pet parents around the world peace of mind whenever their pet is off lead and out of sight. Pawfit is developed by Latsen Technology LTD, a leader in using advanced technology to design smart, high-performance tracking innovations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Pawfit makes my life peaceful with my…

Pawfit makes my life peaceful with my neighborood. I have now my 3 dogs with their little gps, they are used to it and not stress at all! They come back when I use the voices, i train them slowly to understand the voice using the alarm button if they were not coming back. My berger des Pyrénées love water and the pawfit is waterproof! When I had difficultés for a thing or another, the support team was fast and very supportive to find a way to résolve my situation. Love this product!

11 February 2026
Rated 2 out of 5 stars

Sudden app layout changes give a negative experience.

The pawfit tracker is very good and largely works well. My gripe is with the process of updates and app changes. This has annoyed me before but today they have changed the app so I can no longer see weekly and monthly data and averages. As these were features I looked at a lot this has pretty much ruined the fun aspect of using the device like a fitbit. In fairness they have responded to my e-mail enquiry swiftly, but this has not replaced the features I liked so much. Very disappointing and I will not renew my next subscription.

11 February 2026
Unprompted review
Pawfit logo

Reply from Pawfit

Hi Pete,

Thank you for taking the time to share your honest feedback on Trustpilot.

We’re really pleased to hear that you find the Pawfit tracker itself works well. I am genuinely sorry that the recent app changes, particularly the removal of weekly and monthly data views and averages have caused frustration. We completely understand how important those features were, especially for customers who enjoy tracking activity.

Please know that feedback like yours has been received in high demand from many of our customers. Because of this, our team is actively reviewing the update and we are looking to bring these features back in a future release.

We truly appreciate you highlighting this and giving us the opportunity to improve. Your feedback plays a key role in shaping future updates, and we hope to restore the experience you enjoyed very soon.

Please reach out to the team directly as we would love to provide you with any additional information that can be of use.

Kind regards
The Pawfit Team

Rated 4 out of 5 stars

Shows location and activity levels

Changed over from Tractive, who are having more and more problems as they are using old technology. PawFit is NEARLY as good, a bit temperamental but overall I can locate our cat. Bluetooth finder function much better. Subscription is half the cost

20 January 2026
Rated 5 out of 5 stars

Easy to use

Easy to use. One time the collar came off on a branch and we found it easily. We've been using the Pawfit for 2 weeks with our cat who disappeared for 7 weeks. Peace of mind is much improved.

17 January 2026
Rated 5 out of 5 stars

Really great product

Really great product. We went for the Pawfit Lite as we have a small dog. We got it because she had managed to escape from the garden. Thankfully the details on her collar enabled the person that found her elsewhere in the village to bring her back. It was a dreadful worry when we had no idea where she was.
On her second escape she jumped our stone wall which is high and we didn’t think she could. We saw her do it, and she was gone and out of sight. We were instantly able to pinpoint her in the grounds the village church thanks to Pawfit. A really excellent piece of kit.

4 February 2026
Rated 5 out of 5 stars

Support provided. …

The support ive received has been exceptional

Only problem tracker needs recharged almost 1 to 2 days. It looses 10% In 50 minutes

Frequently qeak sign to overcome put mobile on window cill or go outside to get strong signal

He lost 1 tracker in place i couldn't reach. My cat learnt how release safety catch. So ive loosen collar seems to like this

Hes lost it 6 times ive found it with exception 1 time

I dont let my cat out when dark with the collar as I dont want to be searching lost tracker.

There is alarm and light useful if its lost

4 February 2026
Rated 5 out of 5 stars

Brilliant

The tracker is smaller than others which make it prefect for a small cat. The accuracy is very good and the light and sound function definitely help when my cat is in a bush or under a car. This is all provided for half the price of competitors.

4 February 2026
Rated 5 out of 5 stars

Good product with great customer service

We had had Pawfit trackers for several years now. The tracker has been invaluable in well, tracking our wandering dog.
Although it seems you can’t call Pawfit Custer Service, their response by email is very quick and always helpful

7 February 2026
Rated 5 out of 5 stars

I feel confident and the cat is safe.

I feel confident on knowing where my cat is. As we are a big family it’s difficult to have control over her. The delivery was fast and the tracker is easy to handle. I load it every 3:rd night when she always is inside and that works splendid.

15 January 2026
Rated 5 out of 5 stars

My cat lost tracker - nice discount

My cat lost it’s Pawfit Lite after few months of use. Unfortunately it is in a place where we cannot recover it from. I contacted Pawfit to ask if there is any discount for buying a new one. They did not hesitate at all and after supplying them with the necessary information they gar me a 30% discount code. Now this is a company that is worth supporting!

3 February 2026

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