PDF Guru Reviews 44,962

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly design and efficiency of the platform in handling documents. People have found the website useful and easy to navigate, with some highlighting the quick and easy process for specific tasks. Consumers also mentioned the professional and courteous service provided, expressing their willingness to recommend the website to others. However, some reviewers have raised concerns about payment practices, particularly regarding subscriptions. Several users reported unexpected charges after using the service for a one-time task, with subscriptions being activated without clear consent. People have also expressed frustration with the pricing, considering it too high, especially when compared to other subscription services. Some consumers have described the billing practices as misleading, with automatic enrollments in monthly subscriptions after a trial period.

Based on these reviews

Rated 4 out of 5 stars

PDF Guru has been a real time-saver for our team. Converting PDFs into Word and Excel files is quick and accurate, with formatting staying intact. The interface is simple to use and doesn’t require a... See more

Company replied

Rated 4 out of 5 stars

You should send a reminder email to users one day before the trial period ends that their monthly payments will begin from tomorrow. That will help the users to make better decisions on time and avoid... See more

Company replied

Rated 5 out of 5 stars

I used the program, but only needed it for one form. I cancelled the subscription; however my bank was still charged. I contacted your c customer service people. The lady I got was fantastic. S... See more

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Rated 5 out of 5 stars

Huge thank you for your super quick reply and for helping me solve my issue with so much honesty, kindness, and professionalism. Let’s be honest: issues can happen anywhere — but what truly matters... See more

Company replied

Rated 5 out of 5 stars

Thank you for your prompt response and for helping me resolve my issue with such sincerity and honesty. I am very pleased with your professional and courteous service. I will recommend your website to... See more

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Rated 5 out of 5 stars

The software is very easy to use and works well. However, I could not find the option on the website to cancel the subscription as stated, and I had to contact the company by email instead. Other than... See more

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Rated 1 out of 5 stars

I paid 7 days unlimited access to PDF Guru , in order to translate PDF books , once I paid it , I went on website and uploaded PDF on their PDF Translator , when it said traslated , I downlode... See more

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Rated 5 out of 5 stars

I needed to fill out a W-9 and it was quick and easy. I did not realize it was a subscription service and didn't cancel before my trial was up. Once I figured it out I notified them and they promptly... See more

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Rated 4 out of 5 stars

I was misguided by theire sales. I opted fro $1.99 (few days)service and they chrged me for $49.99 saying I didn't cancel my subscription. They were not explicit on this and in my opinion, dragging cu... See more

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Rated 4 out of 5 stars

The program isn´t really accurate. It generates the PDF documents in not very precise format and translation as well, but it works for easier translates and something that doesn´t have to be that offi... See more

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Rated 5 out of 5 stars

I purchased PDF Converter Guru to convert a legal document as a one off activity. Unknowingly I had signed up to a year’s subscription. I contacted Customer Service to explain my mistake and within m... See more

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Rated 5 out of 5 stars

Satisfied!..I needed the service urgently and saw this online. Immediately I tried and everything went well so quick. Fast service. I emailed the customer service to cancel my subscription as its one... See more

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Rated 3 out of 5 stars

I needed a pdf to text exchange and elected to use pdf guru for a $1.99 single user fee. The program did work with some fiddling. I had no further requirement but somehow ended up with a potential $... See more

Company replied

Rated 1 out of 5 stars

Achtung Vorsicht Ich wollte für 99 Cent eine PDF-Datei kleiner machen. Mir wurden dann 99 Cent und später noch einmal 49,90 € für ein ABO abgebucht, dass ich gar nicht abgeschlossen habe. Es geh... See more

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Rated 4 out of 5 stars

My experience was a little frustrating but I suppose it was fair value. I had to sign out and back in to get it to compress to less than 1MD and it changed the compressed image 90 degrees, so image l... See more

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Rated 1 out of 5 stars

Be careful: they charge your account twice €0.99. In very small print, it states that after purchasing 7-day access for €0.99, you are automatically enrolled in a €49 monthly subscription. This inform... See more

Company replied

Rated 1 out of 5 stars

Be careful using this service. The business will automatically enroll you in a $49.99 per month subscription plan after the trial period. The $0.09 charge is used to lure you to their website where yo... See more

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Rated 1 out of 5 stars

This service is a complete scam. They bait you in with a low-cost 7-day trial, but the actual product is useless—the translation results I got were garbage. The real fraud happens after the trial: th... See more

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Rated 1 out of 5 stars

PDF Guru is fraud company will charge you for subscription without your knowledge, We only paid for one time use .99£ but then we realised after one year they deducted 50£ for yearly subscription. We... See more

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Rated 1 out of 5 stars

Avoid PDF Guru at all costs. I was charged $50 for a single, simple PDF action through what is clearly a dark-pattern subscription trap. At no point was it made transparently clear that I... See more

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Rated 1 out of 5 stars

Frauds! They will bait you with a single file conversion charge with a one time fee of a dollar and then without your knowledge sign you up for monthly $50. There is no way to find a cancel tab on the... See more

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Rated 1 out of 5 stars

Terrible, I tried to translate a PDF three times but got no results. The downloaded file was exactly the same, no translation. There's no online support, a waste of money. Pessimo, ho tentato 3 volte... See more

Company replied

Rated 1 out of 5 stars

What on earth makes this company think that they can try to be clever and steer you unwittingly into paying a ridiculous monthly amount of money per month for a product that I don't even use ! ... Wel... See more

Company replied

Rated 1 out of 5 stars

Service isn’t that great, and was charged £49.99 without my knowledge for a continuation I didn’t agree to. When you try to talk to customer service, you’ll only be met with AI bots responding with ge... See more

Company replied

Rated 1 out of 5 stars

Scammers. I paid 99c because I needed one PDF to be threaded from multiple docs. Buried in the small print was the fact that I would be subscribing to a €50 per month service for PDF services - tota... See more

Company replied

Rated 1 out of 5 stars

Don't fall for this shady website. There are many similar ones, that do not charge you money and do a better job. You also are charged a large sum for something as simple as a PDF editor and converter... See more

Company replied

Rated 1 out of 5 stars

This is fraud website and do not sign in if you want to loose your entire money. They gives plan to convert one document for 0.99 and wheen you choose just for 3 days, it will automatically subscribe... See more

Company replied

Rated 1 out of 5 stars

This company is the worst company I've dealt with in years. I can't believe they get any good reviews, maybe most of them are fake, I don't know. Totally sleazy billing practices. In no event let the... See more

Company replied

Rated 1 out of 5 stars

Absolute scam. I was shocked to find a £49.99 charge on my bank statement from PDFGURU today. I have already screenshotted the dashboard as evidence for a bank chargeback (Dispute) via Barclays... See more

Company replied

Rated 1 out of 5 stars

Crook Vendor!!! This is a false website, doing quick & dirty PDF conversion. I took the one-time fee conversion option at 0.99€, got my file, very poor result, I've moved on. But then ONE WEEK AFTER... See more

Company replied

Rated 1 out of 5 stars

Absolute scam operation. One time payment of 0.99 EUR via Apple Pay. No account, no subscription, no consent. Days later, 49.99 EUR was taken without authorization. Support is nothing but AI gener... See more

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Rated 1 out of 5 stars

AVOID. This website not only produces absolute slop, the document it produced was useless, but then proceeded to charge me £50 for it. I agreed to paying £0.99 for a one-off service NOT A SUBSCRIPTION... See more

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Rated 1 out of 5 stars

Awful flipping tool that tries to push you through a sneaky funnel by appearing to be free, then constantly asking more info and getting you to pay. I don't mind paying for stuff. I don't mind fu... See more

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Rated 1 out of 5 stars

Absolutely diabolical customer service. Keep saying my subscription is cancelled then taking another £49 even though the subscription I signed up for was only £1.99. Ignore most if the content of my e... See more

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Rated 1 out of 5 stars

I subscribed for one time use thinking I’d pay only 1 weekly fee. The ridiculous monthly cost was not made clear. After being charged nearly €50, I pleaded for a refund (money I needed for food) but w... See more

Company replied

Rated 1 out of 5 stars

Unfortunately hidden terms. They charge you after first trial 0,99€ a week later with 49,99€ without any transparency whatsoever. They tried to cover their scam with a long description of subscript... See more

Company replied

Rated 1 out of 5 stars

The site provides pdf related services as advertised. What it doesn't do is to let customers know that an AUTOMATIC MONTHLY SUBSCRIPTION OF $49. They quickly make that fact difficult to... See more

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Rated 1 out of 5 stars

Another "gotcha" web tool / BEWARE! Found this product while searching for a reliable PDF tool, got scammed with their "subscription". What was supposed to be a 99. purchase turned into an expensi... See more

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Rated 1 out of 5 stars

Watch out ! On jun 10rd I needed to modify a pdf . I paid to be able to modify my document 1,99USD, with my card. Yesterday they to take 49,99 Euro from my same card with no authorization anfd th... See more

Company replied

Rated 1 out of 5 stars

PESSIMA ESPERIENZA ! Dopo l'acquisto di una sola conversione PDF, pagata 0.99 euro, PDFguru ha pre-autorizzato un primo pagamento di 50 euro NON RICHIESTO!! Per un ABBONAMENTO attivato e NON R... See more

Company replied

Rated 1 out of 5 stars

One star review !!!! Please be careful I signed up for what was advertised as a 7-day limited access trial for £0.99. Without my consent, I was then charged £39.99 for a full subscription I n... See more

Company replied

Rated 1 out of 5 stars

After my cancellation, which was confirmed by PDF Guru by email, €49.99 per month was wrongly debited from my account for another eight months. I've requested a refund of €399.92. They refuse, citing... See more

Company replied

Rated 1 out of 5 stars

Paid €0.99 to translate one document — it didn’t even work. Then I was charged €49.99 for a monthly subscription I never knowingly agreed to. This was enabled through automatic subscriptions without... See more

Company replied

Rated 1 out of 5 stars

Be really careful, they charge you a subscription fee of £49.99. I'm sure it's probably in the small print but it's not clear at all. Very devious behaviour. It surprises me how companies still do th... See more

Company replied


Company details

  1. Software company

Written by the company

Edit and Convert files to and from PDF format using PDF Guru services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.


Contact info

4.0

Great

TrustScore 4 out of 5

45K reviews

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