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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are generally satisfied with the customer service and the staff, which are considered helpful and professional. People appreciate the prompt response times and the quality of the service provided. Many consumers highlight the efficiency and courtesy of the support team, with agents going above and beyond to resolve issues. However, some consumers have reported negative experiences regarding subscriptions. Specifically, some reviewers claim they were charged for subscriptions they did not intentionally sign up for. Some people also express frustration with unclear subscription disclosures and unexpected charges.

Based on these reviews

Rated 4 out of 5 stars

I am using it from 1 year for my office work and pdf aid never disappointed me once. The online pdf conversion handles all my daily tasks smoothly. Fill pdf forms feature saves hours of manual work we... See more

Company replied

Rated 4 out of 5 stars

The service is good, and the platform offers many useful tools. However, I encountered a small issue: when I load a PDF in Thai, the Thai text does not display properly. If I open the same PDF in a... See more

Company replied

Rated 5 out of 5 stars

Legal Document Forms are readily available for private use. If one is not a business owner who only needs it rarely. The price is reasonable for those who dont need the subscription that is not needed... See more

Company replied

Rated 5 out of 5 stars

Certainly, you offering a good opportunity just to get easy one time service ....but there's still misunderstanding with the payment road. You should properly demonstrate the payment plan to avoid is... See more

Company replied

Rated 1 out of 5 stars

fraud and unauthorized payment I was charged for a service I NEVER SUBSCRIBED TO. On December 31st, I authorized the amount of €1.95, and on January 7th, I was charged €49 on the same payment... See more

Company replied

Rated 5 out of 5 stars

I feel anxious about using online editing software as it's sometime a risk to lose documents. I had some trouble downloading my edited PDF and I thought i would have to do it all over again, but the... See more

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Rated 1 out of 5 stars

I can see many others have fallen pray to this same illegal billing scheme. I made a single purchase on September 8th for 0,95e, but I was just billed for a monthly subscription that I never placed. B... See more

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Rated 5 out of 5 stars

The agent who assisted me was fabulous her name is Adelina. I was stuck and could not manage to split my document into 3 separate pages , she was patient, helpful and within a few minutes solved my p... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with the customer support team. They were quick to respond, polite, and very helpful in resolving my request. Everything was handled clearly and professionally, and... See more

Company replied

Rated 5 out of 5 stars

I wanted to try the service during the 7-day trial period. Unfortunately, I didn’t fully understand that the subscription would automatically renew and charge almost $20 afterward. I didn’t read the t... See more

Company replied

Rated 3 out of 5 stars

I only paid for one time use but they registered me for a monthly subscription without my consent. I just noticed it today in my bank account that they have been charging me since two months. I immed... See more

Company replied

Rated 5 out of 5 stars

For a 50 year old woman, who is mostly self taught in the computer world, I found using PDFAid very easy to use. I needed to take my photo collage word documents & turn them into jpeg documents in ord... See more

Company replied

Rated 5 out of 5 stars

I was charged $49 without my clear consent. I only intended to pay $1 for a one-time file use, and at no point did I knowingly subscribe to a monthly plan. This lack of transparency is very disappoi... See more

Company replied

Rated 5 out of 5 stars

I'm doing a short quick task and PDFAid allowed me to pay a one-time fee to do so. I was very happy. Then after 7 days I found that I was charged for one-month subscription. It was written in their we... See more

Company replied

Rated 1 out of 5 stars

Unreliable website. I only wanted to convert one PDF file, which cost €0.95. There was no other option than to pay by credit card. And now I understand why — so they can freely charge amounts without... See more

Company replied

Rated 5 out of 5 stars

Services they provide are exactly what i need to edit a couple year old pdf file without having the need to completely redo it. UI was easy and smooth. Customer service is even better, agent went a... See more

Company replied

Rated 1 out of 5 stars

Unexpected $39.00 Payment ! I too like many of the people who left reviews was surprised when I received a bank notification saying $39.00 was paid to PDFAid. I subscribed to a 7 day trial tha... See more

Company replied

Rated 1 out of 5 stars

I only bought your one-time service that I needed, I did not buy any trial period and subscription plan. You used fraudulent methods and illegally debited a large amount of money from my bank account.... See more

Company replied

Rated 1 out of 5 stars

Website worked but cancelation button does not work. It goes on loop asking to login. Then to ask to cancel via chat one has to add the numbers of the CC. Then talk to an agent, then wait... See more

Company replied

Rated 1 out of 5 stars

I’m really frustrated with this service. After reading through the reviews, I see I’m not the only one who’s been charged again despite only using it once. As an Australian, the currency conversion... See more

Company replied

Rated 1 out of 5 stars

Searching for free ways for editing pdf files this is the first one to show up however it is not free. Not only does it not say that its paid until its too late. It forces users to pay after having do... See more

Company replied

Rated 1 out of 5 stars

PDF Aid is a scam. They bill you from another internett address, and then denied any involvement. First they charged me for a a single use, and then 5 days later charged me for å month subscription... See more

Company replied

Rated 1 out of 5 stars

The service costs one dollar per PDF and then, without notifying you, it charges 40 euros a month from your account. It's abundently clear the businessmodel is profiting of careless customers (yeah... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS SERVICE. PDF Aid's business model is to scam you into an expensive monthly subscription on the illusion of a small one time charge. I lost $267 on something that Adobe can do for free.... See more

Company replied

Rated 1 out of 5 stars

I used PDF AID to convert a single file advertised at USD 1. Shortly after, my card was debited twice in one week — USD 78.00 each time — without clear authorisation. I contacted support and was... See more

Company replied

Rated 1 out of 5 stars

Terrible support and tricky conditions when you first pay. I used their services for one time pdf editing without creating an account. But after a month I got charged 39€. I contacted support, provide... See more

Company replied

Rated 1 out of 5 stars

They claim not to charge you after 7 days if you immediately cancel. If you do attempt to cancel, they immediately take you to a misleading page that may lead you to believe you unsubscribed. Howev... See more

Company replied

Rated 1 out of 5 stars

Misleading information, makes you believe you only have a small fee to save your document, 0,95$ in my case, but seems to subscribe to a 69$ monthly payment I did not desire. I contacted support team... See more

Company replied

Rated 1 out of 5 stars

A basic tool thats widely available for free online on other websites. Leaves asking for payment to the last moment, after you've converted your file and created an account, supplying them with your e... See more

Company replied

Rated 1 out of 5 stars

They are scammers!! They will give you a one time charge which mind you they say is free on their website but they still charge you 1€ but okay I could live with that but on top of that those scammer... See more

Company replied

Rated 1 out of 5 stars

Hitting paywall 15 minutes after editing a PDF, requiring a subscription before downloading it. Yuk EDIT:--------------------------------------- Hello David, I still find the experience mi... See more

Company replied

Rated 1 out of 5 stars

I was scammed by PDFAid. I accidentally signed up for their services without even noticing it on November 14th, and on December 15th, I saw a charge of 49.00 euros for a monthly subscription! I immedi... See more

Company replied

Rated 1 out of 5 stars

I only use you one-time service that I needed, I did not buy any trial period and subscription plan. You used fraudulent methods and illegally debited a large amount of money from my bank account.... See more

Company replied

Rated 1 out of 5 stars

In june i payed €0,95 to change 1 pdf file and paid immediatly. Without knowing it this scam company placed me in a subcription which i fount out after the deducted €50 off my bank account. After I n... See more

Company replied

Rated 1 out of 5 stars

i paid for a single day subscription last week and today i was debited $49 for a month subscription without notice. i called the customer center and i was told they can only cancel my subscription b... See more

Company replied

Rated 4 out of 5 stars

They claimed it was free, but then asked me to pay—zero stars. UPDATE: They do offer a free option, but it’s hidden in small text below the paid subscriptions. Plus, if you choose the free optio... See more

Company replied

Rated 1 out of 5 stars

Scammers. Even after I canceled my subscription, they continue charging my card every week. I contacted chat support, and they confirmed that my subscription was canceled—yet the charges keep going.... See more

Company replied

Rated 1 out of 5 stars

The website provides function to edit PDF. They deduct money for one time edit and then once they get your credit card number they keep booking recurring charges ..With no support or way to can... See more

Company replied

Rated 5 out of 5 stars

Was wrongfully billed by this company and it took no less than 5 minutes to resolve the issue. Great response time. The PdfAid billing team and the agent I spoke to over the phone were very quick and... See more

Company replied

Rated 2 out of 5 stars

Update: I complained in an earlier review that I was billed a monthly subscription of $29 when I had only signed up for a one-week trial use for $1.95. I had written to them (complete with documentati... See more

Company replied


Company details

  1. Software company

About PDFAid

Written by the company

📑Meet PDFAid, your easy-to-use, all-in-one PDF solution

From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚

We’re all about helping you get the job done quickly while keeping your documents secure 🔒

☑️ Just open PDFAid and get it.

Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at +1 (888) 857-5569 or [email protected] – we’re here for you whenever you need us 📧🤝


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job!!!!

12 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Javier,

Thank you for your feedback! We’re thrilled to hear you had such a positive experience. Providing reliable and efficient support is very important to us, and we truly appreciate your kind words and encouragement.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

I accidentally forgot to cancel my free…

I accidentally forgot to cancel my free trial and was charged, so I requested a refund. I got back the money right away!

12 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Guoda,

Thank you for your feedback! We’re glad to hear everything was resolved quickly and that you received your money back without delay. Providing fair and responsive support is very important to us, and we truly appreciate you sharing your experience.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 1 out of 5 stars

Please avoid

I used PDFAid's service for just one day and was charged only about a dollar. I had no idea it would automatically turn into a recurring monthly subscription. A short while later, I received a notification from my bank that I had been charged $39.

I hadn't visited or used their platform at all after that first time. When I immediately requested a full refund and cancellation, they only gave me back less than half of what was charged. I then emailed their customer support to follow up and received zero response to this day.

What makes it even more frustrating is they ignore direct email inquiry, yet somehow find the time to reply to and defend almost every single negative review on Trustpilot.

There are plenty of other PDF editors that offer the same features for free or at much more reasonable prices. I've never experienced this kind of shady billing and poor support with any other service.

AVOID PDFAid at all costs.

28 January 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello, Santiago

We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.

Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 1 out of 5 stars

Account…

My account was charged 7,699 JPY without clear consent, and customer support is ignoring my emails.

Update: (2026/2/13)
David, I have checked all my folders, including spam, but I have NOT received any private messages or links from you.
As I used Apple's "Hide My Email" service, please ensure you are sending to the correct relay address.
I am still waiting for the full refund of 7,699 JPY. I will not remove or change this review until the refund is fully confirmed in my bank account.

9 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello,

We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 5 out of 5 stars

Customer service very helpful

2 December 2025
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Hans,

Thank you for your feedback! We’re glad to hear you found our customer service very helpful. Providing attentive and reliable support is important to us, and we truly appreciate you taking the time to share your positive experience.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

The agent was helpful

The agent was helpful, and tried the best to understand my issues. I appreciate the efficiency of the solution to my issue.

12 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Belinda,

Thank you for your feedback! We’re glad to hear the assistance was helpful and that your concerns were understood clearly. Providing efficient and attentive support is very important to us, and we truly appreciate you sharing your experience.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 5 out of 5 stars

he's an actual human

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Todie,

Thank you for your feedback! We’re glad to hear you appreciated the human support experience. Providing real, attentive assistance is very important to us, and we truly value you taking the time to share your positive impression.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

I used the tool to convert a PDF…

I used the tool to convert a PDF document in PowerPoint and the conversion was very efficient

4 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Jean-Daniel,

Thank you for your feedback! We’re glad to hear the conversion to PowerPoint was efficient and met your expectations. Providing smooth and reliable results is important to us, and we truly appreciate you sharing your positive experience.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

The agent was very nice and respectful

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Altan,

Thank you for your feedback! We’re happy to hear that you found the support respectful and pleasant. Providing kind and professional assistance is very important to us, and we truly appreciate you sharing your positive experience.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

The service was quick and straight to…

The service was quick and straight to the point.

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Rime,

Thank you for your feedback! We’re glad to hear you found our service quick and straight to the point. Providing a smooth and efficient experience is important to us, and we truly appreciate you taking the time to share your thoughts.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 4 out of 5 stars

good

easy tool use

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Vinay,

Thank you for your feedback! We’re glad to hear you found our service easy to use. Providing simple and efficient tools is very important to us, and we truly appreciate you taking the time to share your positive experience.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 1 out of 5 stars

Such a terrible site full of scammers

Such a terrible site full of scammers. They never tell you it is a paid site until you try to download the PDF. Only at the time of downloading do they ask for money. If you are someone looking for a free alternative, this site is a scam. It claims to be free, but it is actually paid. Then why advertise as free in Google search? I just found plenty of genuinely free sites with the same features.

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Imman,

We have reached out to you via private message to better understand your situation. Please take a look at your messages, and we’ll be happy to assist you.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 5 out of 5 stars

good service chatting

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Foli,

Thank you for your feedback! We’re glad to hear you had a positive experience with our chat support. Our team works hard to provide quick and helpful assistance, and it’s great to know it made a difference for you. We truly appreciate your kind words.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 5 out of 5 stars

Very friendly and helpful

10 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Cherene,

Thank you for your feedback! We’re glad to hear you found the support friendly and helpful. Creating a welcoming experience while providing clear and effective assistance is very important to us, and your kind words truly encourage our team.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

Worked perfectly.

It go arenewal but it's worked perfectly.

10 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello,

Thank you for your feedback. We understand that there may be some uncertainty regarding the recent charge and the status of your account. To ensure everything is properly reviewed and clarified, please contact us directly. Our support team will carefully check the relevant details, verify the transaction history, and provide you with clear information about your account status. Reaching out to us directly will allow us to assist you more efficiently and address any remaining questions you may have.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 5 out of 5 stars

excellent chat service

10 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Pablo,

Thank you for your feedback! We’re glad to hear you had an excellent experience with the chat service. Providing responsive and helpful support through chat is very important to us, and your comment truly motivates our team.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

Rated 5 out of 5 stars

they helped me fast.

10 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello David,

Thank you for your feedback! We’re glad to hear you received help quickly. Providing fast and efficient support is very important to us, and your comment encourages our team to keep delivering timely assistance whenever it’s needed.

Best,
Sophie, PDFAid Support
[email protected] or +44 808 501 2541

Rated 1 out of 5 stars

Don't use ther trail

Don't use ther trail, I pay for my cervice 0.9 usd then they charge me 2 time 38 eitch time

11 February 2026
Unprompted review
PDFAid logo

Reply from PDFAid

Hello Zied,

We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.

Please take a look at your private messages, and we’ll be happy to assist you.

Best,
David, PDFAid Support
[email protected] or +1 888 857 5569

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