Petpivot Reviews 29

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product, highlighting its effectiveness and convenience. People appreciate the user-friendly design, noting that it is simple to set up and easy to operate. Consumers also value the high quality of the product, emphasizing its sturdiness and durability. Many reviewers mention that the product saves them a significant amount of time and effort. Reviewers also appreciate the thoughtful additions included with the product, such as the litter mat and litter bags. People find the product beautiful and practical, with its automatic cleaning feature and odor control.

Based on these reviews

Rated 5 out of 5 stars

This self-cleaning cat litter box is a game changer for cat owners. Open top design is spacious and perfect for multiple cats. ensuring they feel comfortable. The automatic cleaning feature works grea... See more

Rated 5 out of 5 stars

I love this automatic literbox. I previously returned one of the more expensive enclosed ones because it kept erroring. This is simple to setup and easy to operate. The replacement bags are inexpensiv... See more

Rated 5 out of 5 stars

Very easy to setup and easy to use. I have multiple, very picky cats and they started using it immediately! I definitely recommend this litter box for anyone wanting an easier, quicker, and less smell... See more

Rated 5 out of 5 stars

I kept delaying buying a little robot because of the price, but when this model went on sale, I finally got it - and I'm so glad I did. With four cats, our old litter box setup was messy and expensive... See more

Rated 1 out of 5 stars

My cat didn't like the exposure so she wouldn't use the litter box. I tried to send it back in perfect shape but the company made me pay to ship it costing over $125.00 which is what I almost paid for... See more

Company replied

Rated 5 out of 5 stars

Fast forward 6 months. We have house cats and there is not a single person who has entered out home that can smell that we have cats. Absolute best money I've ever spent on a pet product. IT SAVES SO... See more

Rated 5 out of 5 stars

The litter box looks great. It's large and feels sturdy. However, I was surprised to see the base being fabric. Why?? This is the area holding the litter. It's also the main area where cats will scrat... See more

Rated 5 out of 5 stars

During the first week of having it at home, in general I like this product, and I think it is worthy to buy it, especially for us, because sometimes we went out for several days, this product can help... See more

Rated 5 out of 5 stars

This is the best litter box that was well worth the price compared to the other round litterbox that turned out to be not so great. It's easy to clean up, sturdy and it turns well without any hesitati... See more

Rated 5 out of 5 stars

I used to think that electric cat litter boxes are expensive and hesitated to buy one, but now I have three cats at home, and they smell bad if they are not cleaned for a day. I decisively bought this... See more

Rated 5 out of 5 stars

Great litter box, but your cat may not adapt to it right away. Patience is the key, it may take weeks! At first, let your cat use it unplugged, put treats around it, then activate the automatic mode o... See more

Rated 5 out of 5 stars

Love PET PIVOT automatic, litter boxes! I have been a long time fan of litter robots, but after a couple years, they get smelly, no matter what you do, their pinch sensors go, and then you have to rep... See more

Rated 5 out of 5 stars

I’m glad I upgraded to this automated cat litter box. Has three simple buttons- on/off, dump, and level. You can also turn on child lock if I’m not mistaken but I would keep this away from children to... See more

Rated 5 out of 5 stars

Our 2-year-old ragdoll took a day to adjust, but this litter box has been a game-changer. Easy to set up, controls odors, simple to clean, and makes a once-dreaded chore effortless. Highly recommend!

Rated 5 out of 5 stars

I bought this automatic litter box about a month ago and I absolutely love it! I wish I had gotten it sooner. My 4 year old cat figured it out right away and uses it with no problem. It is a little hi... See more

Rated 5 out of 5 stars

Happy to say that almost a month in and all 3 of my cats use it and it took some time but they love it. I have 3 cats from the same litter and one is a Flamepoint Siamese, which is a bigger breed. He’... See more

Rated 5 out of 5 stars

I love these litter boxes! Easy to use and have really cut out the stink my babies used to grace my home with. They are easy to use and have a safety setting that stops any movement if someone happene... See more

Rated 5 out of 5 stars

My babies approved! We're having it almost a month, no issues and love it. Getting another one and also recommended to my friends!

Rated 5 out of 5 stars

Very happy with this self cleaning cat litter box - it replaced a much larger one that just quit cycling. I like the size of this one and I love the way it cycles. It's quiet. My largest cat is 14 lbs... See more

Rated 5 out of 5 stars

This is great! I have a Maine coon that's 16 lbs and he fits in there and it only took 2 days for him to transition. It's super quiet and has made such a difference in smell like I don't have a cat. I... See more

Rated 5 out of 5 stars

I bought this as a back up in case our litter robot goes out (we’ve had it a while). All 3 cats prefer this and hardly use the robot anymore. We’ve had it a week and I’ve only had to empty the waste 1... See more

Rated 5 out of 5 stars

The product was packaged very well. Easy to put together, took me 20 minutes if that!!! Setup took no time. So far so good!!!!

Rated 5 out of 5 stars

Took him about a week to get use to using it. Now he loves it. Clean box each time he needs to go.


Company details

Written by the company

Promoting the transformation of the cat litter box industry from manual to automatic.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very easy to setup and easy to use

Very easy to setup and easy to use. I have multiple, very picky cats and they started using it immediately! I definitely recommend this litter box for anyone wanting an easier, quicker, and less smelly litter clean-up process!

3 February 2026
Rated 5 out of 5 stars

I love this automatic literbox

I love this automatic literbox. I previously returned one of the more expensive enclosed ones because it kept erroring. This is simple to setup and easy to operate. The replacement bags are inexpensive and easy to change. We have to two cats that use the box constantly and we only need to change the bag every 6 days. It’s also easy to clean. No smell. I would reccomend this one over the more expensive ones with the app. It’s simple and does the job.

18 November 2025
Rated 5 out of 5 stars

This self-cleaning cat litter box is a…

This self-cleaning cat litter box is a game changer for cat owners. Open top design is spacious and perfect for multiple cats. ensuring they feel comfortable. The automatic cleaning feature works great. saving so much time and effort. The included liners and mat make maintenance even easier and keep the area around the box neat and clean. its a must have for anyone looking for a hassle free litter box solution. highly recommend it.

3 February 2026
Rated 1 out of 5 stars

Doesn't even turn up!

No product, tracking is for a different order and I've tried to contact both emails.

Contact and support, no reply as of yet.. So just file a case with the bank I guess, waste of time and money.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

I never received my package of petpivot…

I never received my package of petpivot scooper pivot scooper 11. I’m very upset

15 January 2026
Unprompted review
Petpivot logo

Reply from Petpivot

Hi Sharon Whitt Pressnell,
Thank you for your feedback—we’re really sorry to hear that you haven’t received your order yet. This is definitely not the experience we want for you.

Please reach out to us at [email protected]
with your order number, and our team will immediately investigate the shipment and make this right. We’re here to help and won’t leave you without a solution.

Rated 5 out of 5 stars

I used to think that electric cat…

I used to think that electric cat litter boxes are expensive and hesitated to buy one, but now I have three cats at home, and they smell bad if they are not cleaned for a day. I decisively bought this cat litter box on the recommendation of a friend! It is so easy to use! It cleans automatically and promptly, and it also comes with a roll of garbage bags. There is no odor, and it frees my hands. I love it! I sincerely recommend this cat litter box to everyone. You only need to pour cat litter into it and then you don't need to worry about it. It will clean itself automatically and shake the cat litter flat. It is beautiful and practical!

3 November 2025
Rated 1 out of 5 stars

My cat didn't like the exposure so she…

My cat didn't like the exposure so she wouldn't use the litter box. I tried to send it back in perfect shape but the company made me pay to ship it costing over $125.00 which is what I almost paid for the item. Very poor customer service!!!! If you're cat is the shy type this open air box is not for you. DON'T WAIST YOUR MONEY LIKE I DID !!

13 January 2026
Unprompted review
Petpivot logo

Reply from Petpivot

Hi David Mello,
Thank you for sharing your experience—we’re truly sorry to hear this and understand how frustrating this must have been.

The open-air design is intended to help many cats feel more comfortable and reduce anxiety, but we understand that every cat is different and some prefer a more enclosed space. Your feedback is valuable and helps us improve our product guidance.

Regarding return shipping, our policy requires customers to cover return shipping costs, but we understand this can feel disappointing. We’d love to review your case—please contact us at [email protected]
with your order number, and our team will see what we can do to help.

Your experience matters to us, and we appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

This is great

This is great! I have a Maine coon that's 16 lbs and he fits in there and it only took 2 days for him to transition. It's super quiet and has made such a difference in smell like I don't have a cat. It's much cheaper than a lot of auto litter boxes that does the same thing. Get it!

9 January 2026
Rated 5 out of 5 stars

The litter box looks great

The litter box looks great. It's large and feels sturdy. However, I was surprised to see the base being fabric. Why?? This is the area holding the litter. It's also the main area where cats will scratch. Two week update: our cat started using it Day 1, which was fantastic. The machine does a great job removing clumping litter; I recommend using a good quality litter otherwise you'll have small pieces left behind. The only issue we've had is our cat getting scared during the "burying cycle" after going #1,....and then deciding to go #2 outside the litter box...this has happened twice already. Would be nice to override the "burying cycle" all together, thus giving the cat more time around the machine. We'll use it for a few months and I'll provide an update on the durability of the fabric portion.

28 December 2025
Rated 5 out of 5 stars

I’m glad I upgraded to this automated…

I’m glad I upgraded to this automated cat litter box. Has three simple buttons- on/off, dump, and level. You can also turn on child lock if I’m not mistaken but I would keep this away from children to begin with. It’s has a tray at the bottom that fits the provided litter bag and you simply pull the bag string and it secures your cat’s business. Don’t throw away the plastic guard! It’s used for emptying the litter. It’s user friendly with easy disassemble for cleaning up- just take a few items apart and you can spray and wash it down. It’s built solid and looks sleek, cats took a little time getting used to it as they used a box with tray.

24 November 2025
Rated 5 out of 5 stars

I kept delaying buying a little robot…

I kept delaying buying a little robot because of the price, but when this model went on sale, I finally got it - and I'm so glad I did. With four cats, our old litter box setup was messy and expensive, costing $40 - $50 a month. Now we're spending under $20, and the cats love it. It's open on top, safe, and even stops cycling when one of them jumps in to play. Truly a great purchase, and I'm considering getting another after the holidays.

9 December 2025
Rated 5 out of 5 stars

I love these litter boxes

I love these litter boxes! Easy to use and have really cut out the stink my babies used to grace my home with. They are easy to use and have a safety setting that stops any movement if someone happened to jump in while it's cleaning itself. My cats appreciate the clean litter, too. I will say though, I have a 9 year old and an 8 year old and 2 cats under 2 years. The two younger cats won't use them but the older cats love them! It's also roomy, I have large cats and I did have concerns about that, but it has not been an issue. You won't regret this purchase!

10 December 2025
Rated 5 out of 5 stars

During the first week of having it at…

During the first week of having it at home, in general I like this product, and I think it is worthy to buy it, especially for us, because sometimes we went out for several days, this product can help us perfectly clean the litter for our baby. There are several things I think the product did well: The product comes with a well-thought-out assembly guide, complete with clear, detailed pictures, making it easy to follow along. It really saves me a lot of time. And it comes with thoughtful additions, such as a litter mat and litter bag. The smart detection system can differentiate between my cat actually using the litter and merely playing around inside. This precision is likely due to a weight sensor that triggers the cleaning process based on activity.

7 December 2025
Rated 5 out of 5 stars

Great litter box

Great litter box, but your cat may not adapt to it right away. Patience is the key, it may take weeks! At first, let your cat use it unplugged, put treats around it, then activate the automatic mode only after they get used to it. It is fairly quiet. The sensors work well and it seems very safe. Considering the price, if it lasts 1-2 years, I am happy. Also, other reviewers pointed out that it makes you save on litter, so in the long run I am sure it will repay itself.

4 December 2025
Rated 5 out of 5 stars

Love PET PIVOT automatic

Love PET PIVOT automatic, litter boxes! I have been a long time fan of litter robots, but after a couple years, they get smelly, no matter what you do, their pinch sensors go, and then you have to replace them, plus they are a lot bigger. I was looking for an automatic litter box that was a little bit smaller, cleaner, and easy to change, when I found pet pivot. I have many cats and I have bought three of these, I love them, they work great! I am just careful about the hole in the back where it dumped the litter. So far the sensors have worked great and stopped the rotating cycle if there is a kitten or cat in there.

4 December 2025

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