PetScreening, Inc. Reviews 1,179

Although there is a bit of a wait time, they were so nice and informative. Waiting on my review to be completed for my two emotional support animals. My girls help me with my mental disability to wh... See more

Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few ot... See more

Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach rea... See more

I had a terrible cold when I got the email from pet screening saying that Serena’s documents are out of date. I copied and pasted the most recent rabies vaccination to the email and replied So... See more

These 5 star reviews are clearly fake. If trust pilot can’t do a better job correcting for that they should hang it up. This is a transparent cash grab- a service aimed at protecting landlords, but... See more

Just want to say when I initially started the profile there were a few back & forth's. I communicated with Jade & Stephanie a few times and was assisted promptly. I especially appreciate Stephanie's h... See more

We asked if we could have a prorated cost for 20 days of coverage with renewal and moving happening to fall in the same time period. Kelsey did us one better by extending our current profile by 20 day... See more

Yes when I found out that I needed information on my pet they really helped me get my pet situated in my home they did it so fast easy and very respectful. They reply to my message quick and actually... See more

The process was intimidating at first because I didn’t know how to complete their emotional support pet process. After filling out most of the application, I had some questions so I decided to email... See more

I have been required to use PetScreening for different apartments. I signed a lease and found that my account was deactivated. I needed the screening done quickly. I contacted support to reactivate my... See more

The business model is not really based on helping pet owners but having pet owners pay to disclose information so it can be sold. Terrible service for customers, great profits for the company. One w... See more

Not giving 5 stars for the service itself, but 5 stars for customer service. Tessa helped me getting my card automatically charged for my wife and I despite us not moving into the residence that requi... See more

I am a "mature" lady and not always up to par when completing on-line forms. Audrey was very patient with me and helped me get the form completed. I really appreciated the fact that she was kind whi... See more

Huge thank you to Tessa, Ashley, Eric, and Olivia for their incredible assistance with the PetScreening process! Their team was so helpful and made everything move incredibly fast. The efficiency an... See more

PetScreening, Inc. was amazing to work with. They were helpful, professional, friendly and understanding when we had delays. They explained everything upfront and answered any questions we had, even... See more

Company borderline works as a scam. Lazy property managers use them to make it easier for them. Petscreening profits off of selling your information and works hard to deny ESA benefits. There is a c... See more

I recently had a positive experience with pet screening. I could not figure out how to change information about who my pet’s veterinary doctor nor how to save it. I asked them to help and I receive... See more

You have to jump through so many hoops. If people didn't have mental health issues before dealing with this they definitely do now. Doesn't need to be this difficult or cost somebody so much money jus... See more

I accidentally renewed a membership when I didn’t want to and requested a refund. I was prepared to put up a fight. Instead, I received an extremely fast and friendly reply with information for how to... See more

Becky from OVERTURE KIERLAND assisted me with PetScreening matters. She is SUPER! Her “ tone” via email has been professional, thoughtful, informed and kind.

Forced to use this service as a part of my rental agreement, which is fine. The problem is that this company sells your data to third party marketing companies and you get overloaded with spam emails... See more

Scam likely they take forever to verify documents and push you to the point where you just proceed with your ESA as a house and pay the fees. This should literally be illegal. The next time I move int... See more

Terrible service. No customer service number extremely slow email response time. I have no pets and they're auditing me when I literally don't live in the property anymore. Would never use again.... See more

I've been trying to get approved for 2 years and they do everything they can to make me pay and they don't accept emotional support. I've sent several letters from the psychiatrist and every time som... See more

I am so upset, I have been forced to use Pet screening for over 3 years now by my property management and their customer service is the worst I've ever experienced! There is no phone number only an em... See more

Two, almost 3 years ago we were required to use this service to apply for an apartment. They would not accept the letter from my physician for my ESA, no matter how many variations I gave them. Second... See more

I'm calling BS on the majority of their reviews re customer service because you would first have to get ahold of someone and that's so far impossible. Tried email, submitting a form and calling. I... See more

Absolute garbage site. I am applying for a rental home and they made me use this site. I have an ESA animal and a service dog. I sent in both letters from my doctor and they wanted to know what he was... See more

When I registered my new pet on PetScreening, I saw my rental company's logo on the page. I paid $30 for the registration. Later, I found out our rental company no longer uses the PetScreening servi... See more

Total scam. We do not have a pet. We completed all forms, oaths, promises and other garbage forms at a concord rents apartment. Now petscreening is saying we still have to do more. trying to ju... See more

Not a fun company to work with. Most the time you can avoid them. Make you jump Through lots of hoops when only need a letter from your therapist or doctor verifying the animal. As someone moving sta... See more

I have reach out to pet screening over 7 times this week. They are ignoring my request and is refusing to provide me support to resolve the technical difficulties that I am having. I have provided scr... See more

Questionable practices: 1. When you pay you HAVE to agree to auto-renew to complete payment. 2. You also HAVE to save your credit card details to your account to complete payment. Neither o... See more

Tessa and Becky absolutely are the best. They helped me in uploading documents. I was unsure how to do so and I sent it over to them and they’ve done An immaculate job with assisting me. I do have to... See more

They take forever, they have made my wife's disability worst with all the hoops they have made her jump through. As someone that has been in the property management business for over 30 years includ... See more

Whenever I have needed assistance in updating my Pet Screening account there was always someone who gave me excellent advice. In the recent past, after I had to put my precious cat, Honey, down after... See more

Weird so many great reviews from people who have never written a review on another company. Think about that..I have never written a review on another company but am now giving a glowing review on a P... See more

This is the slowest responding company I’ve ever dealt with. It’s 2025 and you can’t add anything to a pending application without starting over. Oh, and they don’t have a phone number. They also s... See more

Had some issues being able to get my password reset then information updated. I had to reach out to customer support and Kelsey got back to me and helped me out without any issues!!!

Kelsey and Audrey helped me with an accidental "double add" of my support animal on the site when my roommate and I didn't communicate properly. They were both very prompt and kind, I was very impress... See more

I had an excellent experience with PetScreening. The process was fast, clear, and handled very professionally. Olivia and Eric were especially helpful — responsive, kind, and knowledgeable throughou... See more

Waiting on this service is horrible. I have been living in a motel and I had to put my things into storage waiting on their approval. Paying additional money that you don’t have because you’re waiting... See more

Eric and Hayley were very helpful and answered my questions clearly and thoroughly and was very reassuring about my concerns and addressed them well. Thank you for your help Eric and Hayley.

This company is horrible. I am Having the same issue others have had. It has been a month of back and forth with them saying my letter is not good enough. I have had a new letter drafted and sent. T... See more

The service was excellent. Fast, accurate, enlightening and solved my situation/problem. Special thanks to Mrs Audrey, from the Support Team, who brilliantly brought relief to our family with the solu... See more

Stephanie was great to work with, she had a great demeanor and was able to figure out an issue we had been experiencing with our account. She rectified it quickly, which was much appreciated !

These types of companies add no value. They contract with apartment and condo managers, but the tenants pay the bill. They are expensive and take up a lot of time. You need to set up an account, sc... See more