Ira

Great service ... as always --- been using them for years.

Horrible: Vehicle paid off 10 months early but Carmax does not send either the title or the release claiming they hold it unless funds clear when last payment was mad through ACH 10 days ago and ACH clears either immediately or in one day! They also sent a fabricated email to me stating that they had mailed me the title when they then admitted on a follow up phone call that they had not, were not and would not send the title to me.

MY SAD STORY OF DEALING WITH HYUNDAI OF VENICE FOR VEHICLE SERVICE
I have a 2011 Hyundai Santa Fe which I purchased from CarMax on June 2, 2021. Along with that purchase, I bought a 3 year warranty costing me $1800. Shortly before the warranty was to expire in late May of 2024, I brought the vehicle in to Hyundai of Venice (in Venice, Florida) for repairs that were covered by the warranty and provided the service desk with a list of the necessary repairs. The work was authorized by the warranty insurance adjuster, Hyundai handling all the liaison with the adjuster --- I never had any interaction with the adjuster.
One of the important items on the list to me, as a then 80 year old senior living in the often rainy climate of Florida, was repair or replacement of the windshield wipers motor which was not working at all, a potential safety problem. Hyundai of Venice was paid over $4,100 for the warranty work (and I paid a $200 deductible, as per the warranty agreement, as well as paying for an oil change a cabin air filter replacement), when I picked up vehicle on May 29, 2024 and was assured that all the warranty work had been completed successfully. Relying on that assurance, I drove home. The next day, I attempted to use the window washer and found them to still be inoperable. That day, I had received an email from the General Manger of Hyundai of Venice thanking me for having them service my vehicle and letting me know that if I could contact him regarding any issues. I emailed him back about the problem re their apparent failure to make the necessary repair getting no response to my email or several subsequent ones to him. The warranty period, of course, had now expired.
A few months later, I brought the vehicle in the dealership for some routine maintenance and inquired about how much it would to repair or replace the window washer pump and I was told, at that time, it would be just about $500, including “shop charges” and sales tax. Very shortly thereafter, I received the apparently same stock letter from their now new General Manager, and my response to him was stonewalled, too. I then contacted a program run by the Sarasota County Courts whereby I could request mediation of the matter (voluntary by both myself and Hyundai). The mediation was set for a day certain but, shortly before that date, the mediation office contacted me to and told me that, while they’d made several attempts to contact Hyundai of Venice to participate in the mediation, Hyundai had never responded to them!
It should be noted that Hyundai of Venice had a poster hanging in their area where customers can wait while their vehicles are being serviced, that states that the dealership is #1 in customer satisfaction in the entire Southwest Florida area among all dealerships in that area. I can attest that, yes, they do have and coffee/cappuccino in the waiting area, but otherwise I cannot give them a grade of F for their service. I have saved copies of all of the emails mentioned in this document.
Ira Hecht
May 26, 2025

Sent me a "loyalty" offer of an extra .05 interest for renewal and I called to confirm that it was was good for ten days from maturity and was told it was but when I renewed seven days later they reneged on their offer. False advertising to lure in this customer!!!! Also, Ally sent me an email to review them and when I attempted to post this review, I got message that their review page was down now and I should try again later!!!! Awful service.

Amazon Prime renewal billing adds a small amount for 'tax'. Three weeks ago, I queried what the tax was for, as the amount made no sense at all and no one on the phone knew. They said that a supervisor would get back to me with a full explanation via email, but I have still not heard back. While the dollar+ amount charged may be minimal, if the charge isn't proper, then since Amazon has over 200 million Prime subscribers, it's getting over $200,000,000 extra revenue that it is not entitled to have each year!

I enjoy my Verizon service. That said, no one can understand their constantly changing monthly bills!!!

The business model is not really based on helping pet owners but having pet owners pay to disclose information so it can be sold. Terrible service for customers, great profits for the company.
One would query how many fake 5 star reviews may have been posted while real users post 1 star reviews, Odd that there are NO 2, 3 or 4 star reviews, isn't it?

Docusign is awful. They don't send a signatory a pdf copy to review before signing nor do they send a pdf after signing. Also when all parties have signed they don't send a copy of the fully signed agreement. I can see why they have terrible ratings and would never recommend that anyone use docusign, especially as it is obvious that they do not care about improving their 'service'.

THe order arrived quite quickly --- just a few days after I placed it. Fragrance Shop has great prices, too.

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Excellent place to park for San Diego airport. My only quibble is not getting credit for my last two parks with their frequent parking perk.

Transferwise provides efficient service for wire transfers at a very reasonable price --- they are MUCH more economical than banks. I've done transfers to Europe (dollars to euros) in the last several months and the funds have been available to the payees in Europe within about 24 hours. I highly recommend this company's services.