PF Jones Reviews 12,447

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products for their high quality and competitive prices, often noting that they are genuine and arrive in excellent condition. Consumers appreciate the informative website, which makes it easy to find the correct products, and they highlight the fast delivery service. People also commend the company's service, emphasizing the helpfulness and knowledge of the staff. Reviewers are particularly pleased with the fitting team, noting their meticulous approach, tidiness, and willingness to go above and beyond to ensure a smooth experience. The positive sentiment extends to the delivery service, with consumers frequently mentioning prompt and efficient delivery.

Based on these reviews

Rated 5 out of 5 stars

Needed an injection rail - high pressure relief valve for my wifes Honda CRV. Easy find on the web page search. Genuine Bosch Part only a few pounds dearer than an ebay - random unbranded one. G... See more

Rated 5 out of 5 stars

First class company to deal with. Transaction went extremely well and quick delivery. Reasonable price. Louis fitted the tow bar, meticulous in his approach to all aspects of the job. Delighted with... See more

Company replied

Rated 5 out of 5 stars

I found myself with diesel injector issues on my 1.6tdi Caddy. I rang PF Jones to ask some questions to ask some questions and they were extremely helpful. I placed an order online the same day, there... See more

Rated 5 out of 5 stars

Very informative Web page, easy to find the correct product. Fast delivery of a quality product. Good instructions came with the well packaged towbar. Would recommend this company. If In doubt on what... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, good instructions on how to wire the towing electrics and on how to fit the tow bar to my transit custom. First time I’ve ever done either so I wasn’t sure how easy it’d be but the ins... See more

Rated 5 out of 5 stars

Bought a dedicated wiring kit for a mk 111 Trafic van - not the cheapest but excellent quality and certainly value for money. Really was plug and play! Big shout out to technician Dave who patiently... See more

Rated 5 out of 5 stars

First class service from ordering to fitting. Good email communication with fitting dates. The fitter arrived at the time stated and completed the installation within a couple of hours as expected. He... See more

Company replied

Rated 5 out of 5 stars

Customer service was second to none! Adam was so helpful and extremely knowledgeable ensuring I had the right things I needed. Booked us in promptly! The guy who fitted the tow bar went above an... See more

Rated 1 out of 5 stars

Sent completely the wrong item for the wrong vehicle and not willing to rectify the issue which is simply an exchange of goods. Pretty shabby performance and couple of hundred pounds wasted. R... See more

Company replied

Rated 5 out of 5 stars

Good service and quality of product. Instructions were a bit clunky as it seamed to be like Ikea instructions. Personally I was only swapping from 7pin to 13pin so my instructions could have said jus... See more

Company replied

Rated 1 out of 5 stars

Be carfull with this cowboys they send me not working injectors charge me for surcharge. I return my old one + injectors damaged to them. I ask for replacement injectors no reply thats all!!! They r... See more

Rated 5 out of 5 stars

Got a towbar wiring kit for my Audi A6 c7. I fitted the kit without any issues. Works fantastic with the MMI system as universal towbar kits can be very hit and Miss With messing up the electrics but... See more

Rated 5 out of 5 stars

The injectors for my n53 worked perfectly. Anyone with an n53 has been told by the internet they must only go to bmw direct for these injectors. These were cheaper, they arrived quickly to my door, an... See more

Rated 5 out of 5 stars

The whole process of having a towbar fitted to my car was great - thanks to PF Jones. I selected a Brink detachable towbar for my car, chose the universal wiring kit (13 pin) as that seemed the most... See more

Rated 5 out of 5 stars

Was after a Renault master injector pump. Spoke to Chris on the phone to make sure it was the correct item I was ordering. With some great advice we narrowed it down to a seamen's pump. With good advi... See more

Rated 4 out of 5 stars

Altogether, a good experience. My first choice and my second choice of bars were not in stock so that was a bit of a disappointment. My third choice was available and was dispatched timeously. All sa... See more

Company replied

Rated 5 out of 5 stars

nothing to improve on, perfect service, knowledgeable staff who helped with a query & best of all fast delivery keep up the good work regards happy customer

Rated 4 out of 5 stars

Very happy with the product, packaging and delivery, all spot on. However the website message box for customer queries, went unanswered. That's the only reason for the dropped star.

Rated 5 out of 5 stars

Good quality injectors that were half the price and then some compared to a main dealer. Fitted and working perfectly with no issues. Quick delivery too

Company replied

Rated 5 out of 5 stars

Quick response to initial enquiry. Tony was great and communicated well, was polite, efficient, dud a great job and we had the added bonus of a visit from lovely Ruby!!

Company replied

Rated 5 out of 5 stars

Purchased new bosch injectors for nearly half the price of any others I could find. Arrived on time and are genuine. Couldn't ask for more and would definitely be my go to in the future

Rated 5 out of 5 stars

Excellent service Excellent timing Excellent job done, can't even tell the work had been done. Would use this company again, would recommend them.

Rated 2 out of 5 stars

I ordered a tow bar and wiring which broke our off the flimsy box they put it in and was damaged. Taking to DHL this is nothing new, they have been warned about this several times. I gave the... See more

Rated 5 out of 5 stars

Pleasant experience from initial contact and advice over the phone, to ordering and then dispatch and prompt receipt. Quality product, well packaged, delivered timely, and at a great price.

Rated 1 out of 5 stars

All these reviews are all very good all I can say is the man I spoke to must have a problem with women. Totally arrogant. Not helpful sold me items without advice that it will mean I had to buy someth... See more

Rated 5 out of 5 stars

Excellent prices for motor components along with express delivery. Easy to contact if you have a problem or require advice and goes above and beyond to help.

Rated 5 out of 5 stars

Product received in very good time, well packaged and concise paperwork! Great service and folks should trade with confidence!

Rated 5 out of 5 stars

Company had both tow-bar and electrics kit. The tow-bar was fitted without problem, but the light kit took a few more days to fit and will be installed soon.

Rated 5 out of 5 stars

high quality product, brand new, not remanufactured , good communication with the seller and very good price . I will definitely buy it next time.

Rated 3 out of 5 stars

Not great, I was able to pay and order a tow bar which they had no stock! Then had to buy another significantly more! Had it fitted today and was then charged more by the company as i... See more

Rated 5 out of 5 stars

Really prompt delivery, ordered it Friday morning delivered Saturday. Good item. Well packed. Easy to order,

Rated 5 out of 5 stars

Great product and service. Our installer arrived on time, respected our property and vehicle, and completed the job in a reasonable timeframe.

Rated 1 out of 5 stars

Worst customer service . Sent the wrong tow bar. And telling me it will fit but damages my bumper so it is the correct bar. After telling them it was a msrt van . Will never use again and definitely t... See more

Company replied

Rated 5 out of 5 stars

Good communication and fast delivery. Very happy with product and price. Will use this company again and recommend to everyone

Rated 1 out of 5 stars

Was sent the wrong tow bar kit. Explained in great detail my van was the msrt version of the connect with the factory fitted body kit. So it needed to fit that with no cuts. Received the tow bar paid... See more

Rated 5 out of 5 stars

Really hassle free from advice given on what was needed to the swift delivery. Brilliant , 5 star service.

Rated 1 out of 5 stars

Parts great, customer service bad. Order a part I was told would fit. It didn't. Had to order again and was told it would be next day. 5 days later it arrives. This exercise cost me £60 in postage

Rated 3 out of 5 stars

A good quality product, as you would expect from Eberspacher but the installation instructions were next to useless! Considering the equipment being installed I would have expected much better! Thank... See more

Company replied

Rated 5 out of 5 stars

Great service and delivery time, sales advisor had great product knowledge, the actual kit did exactly what it was supposed to do 👍

Rated 5 out of 5 stars

Great towbar , hassle free service at a fantastic price , what more could you ask for

Rated 5 out of 5 stars

Prompt response by telephone. Questions answered directly and promptly. Next day delivery

Company replied

Rated 5 out of 5 stars

The purchase experience was surprisingly easy and the delivery was 2 days later! I will be buying again soon!

Rated 5 out of 5 stars

Fast and Efficient Service, Fuel Pump was exactly what we wanted at a decent price. Will use again

Company replied

Rated 1 out of 5 stars

Lets you order a towbar then tells you they’re having manufacture issue with delivery with part of the item, gives you a alternative but wants you to pay more what a joke

Rated 5 out of 5 stars

We received prompt polite and careful work when you came and fitted the new towbar

Company replied

Rated 4 out of 5 stars

Ordered what I thought was just the swan neck tow bar turns out it was the whole assembly, which was not required as already factory fitted on vehicle. So now stuck with assembly. Was not made clea... See more

Company replied

Rated 5 out of 5 stars

High quality product and speedy delivery. The dedicated wiring was easy and simple to install. Definitely would recommend.

Company replied


Company details

  1. #66 of 95 best companies in Auto parts shop
  2. #92 of 136 best companies in Car accessories shop

About PF Jones

Information provided by various external sources

PF Jones the UK's number one supplier of Towbars

We offer the widest choice of towbars from the widest range of manufacturers. Allowing us to not only offer the best choice but the best value.

Everyone can sing their own praises all day long.

But we signed up to Trustpilot to let our customers do the talking (or singing) for us. Below you will find quotes from some of the feedback we have received on Trustpilot over the last few months.

Beware of expensive imitations!



" I settled on a Westfalia tow bar which was half the price it was on Westfelia's own web site." Phil Morgan

"Ordered from here as they were the cheapest" Jamie Fin

"high quality product at a reasonable price when compared to other companies." S Jefford

"It made some of the things told to me by fitting specialists and garages seem rather over the top" David Horne

"Having determined that PF Jones were the cheapest reputable supplier " Damon Hunt

"shopped around for best price, and PF Jones were the best." Peter Dobson

"without doubt, the best price on the supply of my XTrail's towbar kit" Charlie9

Our Customer Service Is Second to None


We understand the importance of great customer care. We don't just offer the best value and choice, we pride ourselves in offering excellent customer care.

"Without doubt a leader in customer service and a few more companies could learn a lot from these guys." Richard Cottam

"There is nothing these guys do not know about towbars." XC90 Owner

"I couldn't have asked for a better experience or product!" Peter Locke

"Excellent item and plenty of sound advice for free!"

"Well done, a company who cares about it's customer+++" Spencer Gardiner

"I would recommend them to anyone who enjoys the easiness of good service." Steve Cremin

"I saw this as going the extra mile" TaylorMade

"Have used p f jones many times for tow bars etc allways excellent service" Overland

"the helpful staff here enlightened me. I've never dealt with a more helpful and knowledgeable car accessories firm." Wilfred

We Offer Towbar Fitting Nationally


We operate a network of tow bar fitters that cover over 95% of the UK mainland, we can offer mobile towbar fitting at your home or place of work. If that doesn’t suit you we can arrange for your towbar to be fitted at one of twenty depots throughout the UK.

"Usual professional job of fitting! 2nd tow bar he's fitted for me in six months" Mr Wise

" fitter they arranged has done my towbar, I couldn't be happier, the fitter was fantastic" Dr Cobb

Request a Towbar Fitting Quote

DIY Towbar Fitting


Not a problem, we’ve got your back covered. We offer a free towbar fitting advice helpline to all of our customers. All advice is from qualified, experienced towbar fitters.

"Was not sure about the electrics on my SAAB 93, Straight through the a person who answered all my questions." Iain Maclean

"was struggling with the complexity of the BMW can bus wiring as I had lack of knowledge with these systems the technical support helped me immediately" Chris

You will be asked for your order number before being put through to one of our in-house towbar fitters.

UK's Largest Thule Shop

We are an official Thule Stockist. Our Manchester HQ hosts the UK's largest Thule showroom with the full range of Thule Roof Bars, Roof Boxes and Cycle Carriers on display and in-stock.

View our full range of Thule Roof Boxes

View our full range of Cycle Carriers

Campervan Conversions

Offering a range of campervan conversion services, from part/staged conversions, to fully fitted campers ready to sell, check out our latest range of Campervan Conversions

Van Roof Racks

Full range of Rhino van roof racks and accessories, speak to one of our expert sales agent about our next Van roof racks.

Ghost immobiliser fitting

Authorised Ghost immobiliser agent, we offer nationwide Ghost immobiliser fitting.

Rhino Pipe Tube Carriers

Authorised Rhino agent, we stock the full range of Rhino Products including Rhino Pipe Tube Carriers.

Why Shop Anywhere Else?



The widest choice and the best value (All our tow bars are price promise covered). With 1000’s of happy customers every year, why would you shop elsewhere?


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 11% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Faulty injector sorted.

I had a faulty reconditioned injector from a full set, but didn't realise it was faulty until a few months later. I sent the live data screenshots to show how that cylinder was performing, and they replaced the injector with no questions asked or any hassle.

11 February 2026
Rated 5 out of 5 stars

Great source for tow bars and electrics…

Great source for tow bars and electrics over the years. Always have a selection from quality manufacturers and the descriptions are SO good that you just know it’s going to be right for the vehicle!!!
Also the prices compare well and they deliver quickly.
Thoroughly recommend!

11 February 2026
Rated 5 out of 5 stars

Special thanks to nuttal street staff

Can't praise Mark and Andy enough for all the kind efforts and customer care, absolutely amazing, I am 73yrs old, and Mark and Andy went way beyond the call of duty to resolve my diesel heater problem,, would highly recommend PF JONES at NUTTAL Street Manchester,,,AMAZING CUSTOMER SERVICE

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't hand these crooks your money

Don't hand these crooks your money ! Paid over £700 for a towbar fitted ,when the fitter arrived he had no intention of fitting the towbar he complained about where the van was parked then when i found him somewhere else he made a half hearted attempt then packed his (very few tools) away and said he couldn't remove rusted bolts, the day after i fitted the tow bar in less than an hour with a ratchet and a spanner. He also cut through the chassis protector rather than remove it which was 3 small screws, when i complained is when it got really unpleasant. The customer service at this place is shocking i have never felt so intimidated and belittled in my life instead of trying to help they denied everything saying that it never happened,since then i accepted a partial refund because i felt i had to walk away with something rather than deal with this awful company and possibly lose everything. and to rub salt in the wounds i have since discovered the 13 pin kit is the wrong item. i will be taking this further.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

No surcharge given back

Ordered a reconditioned fuel pump which had a £120 surcharge ontop of the price. Pump arrived and is all working as expected. Posted the old pump back well within the return period only for it to be sent straight back to me. When I phoned to enquire about the reason why it has been sent back I was told that the surcharge was refused due to no part number on the old unit. Pump is original and come off a 16 year old car, it most likely had a sticker on when it was new but due to an oil leak and a diesel leak it probably fell off. When I mentioned this on the phone I
got told its in there terms and conditions. When I checked there is no mention at all that the part number must be on the old unit, after a few emails going round in circles I was then told that the label being missing means that the pump is not intact. Very poor in my opinion and they need to make this clearer on there site as I have now ended up saving all of £30 over the cost of what a brand new unit with no surcharge on would of cost me from them

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived damaged and had to install…

Item arrived damaged and had to install in vehicle, poor communication from the business following my initial complaint. Be warned that quality control is poor, and rectification is slow to no-existent. Kristian provided both sarcastic and inappropriate resolutions even when asking for a more senior team member to assist in the resolution.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service, sold me an alarm system that I couldn't install because no instructions included or available through the information provided.They said they would try and obtain the information but that was months ago.I couldn't return as I had already fitted part of the unit.I have recently obtained the information myself.They obviously did not try very hard

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service, they crammed the towbar into a box that was too small so it had come out of the box and been damaged by the time it got to me, they gave me £15 back to buy paint so I could paint over the damage so it wouldn’t rust, when I went to fit it on a customers car the instructions said I needed to cut the bumper to fit even tho it is listed on their site as a no cut tow bar, when I rang up again to question/complain about this they didn’t care in the slightest and offered to collect it on the Monday, doesn’t matter that I’ve driven over an hour to the customer to fit it and now need to drive back to get tools to cut the bumper and come back again. Also, no wiring diagram with the electrics kit, other suppliers will supply you with one so you know what wires to tap into, not these guys

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Buy from this company!

Sold me a car alarm, product delivered was not the model ordered, different company product and it came with no user manual or installation instructions. No response to my email asking for a manual or installation instructions.
Don’t trust or buy from this company, they don’t know what customer service is and they don’t care.

3 July 2025
Unprompted review

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