Playermaker Reviews 1,041

Great app, fun to see the results because it makes me want to do better next time. Still learning how it measures each category. Had some problems with synchronization but the support team immediately... See more

Im having a great time using playermaker to track my sessions. I find it super helpful to know my distance, ball touches, ball releases,etc. I also find it super comfortable and easy to use. I don’t e... See more

Fantastic device with so many stas personal to your player - they even create a real Player Card too. I'm still learning how to find things but, there's so much - personal records, leader boards and... See more

I had a full on panic when I saw that £149 had been charged to my credit card this week. I had no idea that the product was a subscription and my child hasn’t used the trackers since October so it had... See more

We used Playermaker for my son’s games and I really liked the idea of seeing his performance broken down in detail. When we had some issues with a few early sessions, I contacted support and was re... See more

Great product. My kid loves seeing his stats after training. Had an issue with battery life and wrote to customer service. They got back to me within an hour with instructions on how to reset the sens... See more

We had prompt , quick , courteous service from the customer service team with regards to our subscription. My daughter loves these - but since she had an injury she had not been able to use them mu... See more

PlayerMaker customer service is non existent. No human beings available to talk too. All responses on email or chat are by AI /Bots. Not sure how this is not getting more negative reviews. I gift... See more

Great product that my son loved to use to keep track of his performance and progress! Lots of different measurements that helped him understand exactly what he needed to do to improve! Fast customer... See more

I bought two CityPlay devices for my sons, and I really adore this solution. It measures 25 measurements for the football player. Once my kids know their numbers, they worked to increase it. Also, whe... See more

Product never worked, then too my surprise despite never recording a single session on the faulty product and software i was given a £149 charge for renewal automatically debited I suspect many... See more

I really appreciate how professional, fast, and helpful the service was. You took the time to walk me through troubleshooting and then quickly offered a solution when the issue couldn’t be resolved.... See more

Customer service was quick to help and very thorough. We had our product stolen the other day and I was promptly given some very reasonable options for moving forward and getting my son back in his f... See more

I had a problem with my subscription and started to panic. I emailed customer service who were extremely helpful, kind and made me feel valued. It’s so refreshing to see some people’s customer service... See more

Great customer service. We had an issue after 2 months of using the system, but the customer service quickly provided solution, did more than I expected, and our son is back using it. He likes to lo... See more

We have had issues with our sensors, but I have always had very prompt responses from CityPlay. They are good about providing technical support and pointing you to the correct troubleshooting article... See more

I ordered a Playermaker kit which unfortunately turned out to be defective. When I contacted Playermaker.com, I received a very quick response from Sabrina Barton. She was incredibly kind, profess... See more

I bought a Playermaker for my son and it initially worked well, although the tracking units often failed to sync. Then the charging port became burnt while charging, making the device unusable.... See more

Things aren't great at all. Not worth buying, look for something else. The first pair arrived and didn't work. The customer service to replace them was really good. The replacement kinda worked. Som... See more

I was really disappointed with my experience with Playmaker. The platform itself seemed promising, but the customer support is extremely poor. When there’s an issue, they tell you they’ll process... See more

I bought these for Christmas last year. We’ve had no end of issues with them,always missing data,not syncing etc etc etc. There customer support has always managed to sort it out but then usually... See more

I would give zero stars if possible. Day 4 of no response from customer service including the whatsapp messaging service. They have confirmed they will be taking my subscription money however still... See more

I sent my question through the App and quickly received an email response with very clear directions on how to order the replacement part I needed (that was not accessible through the website). Two cl... See more

Bought the device for my son and have been using it for a year now. It’s fantastic and great motivation for him to try and improve his stats. Customer support generally responds promptly and are ver... See more

Had no issues with delivery and product. After a few weeks one of the sensors became faulty. Service team did a quick troubleshoot and within the 1hr organised a replacement set with minimal fuss

Ivan was able to listen to my tracker issues and quickly troubleshoot to help fix the problem. Such an amazing tool that helps my daughter improve and the customer service that supports it. Appreciate... See more

My 12 year old boy LOVES this. It's given him objective data that's really motivating him to improve. He's already set goals to improve his sprint speed, and loves the match analysis piece.

I bought two devices for my kids (8 and 7 years old) and they started directly to break everyday record and looking forward breaking the world records. I recommend it for everyone wants to develop... See more

The product is great as it helps me track data and gives me feedback, on my son's play, that a coach cannot give me. When I had an issue, I quickly received a response and they provided a resolution e... See more

Had a small issue with data recorded from a match not being updated to his personal record. I wasn't even going to bother contacting customer service because I thought they wouldn't give it any atten... See more

The data is really cool but the app and reliability need work. I can’t watch any of the videos in full because they always buffer for extended periods of time. I do not experience this issue with any... See more

The customer service team was responsive and resolved my issue quickly. On top of that, the product itself is excellent, and it was great to see their service reflect that same high standard.

UPDATE BELOW (and it’s NOT good) These were given to my son (not by me, grandparents) for Xmas ‘24 and I’ve just had a charge for £149 on my account Dec ‘25 taken without authorisation, which we... See more

I really like it, it’s helped me improved a lot. It gives back a good amount of information. It’s helped me find out what areas i’ve got to train, and if the things i’m doing are helping me get better... See more

I had an issue regarding a payment, I spoke with a lovely lady called Sabrina she was more than helpful and sorted for me straight away Thanks for your help!

The stats are awesome. Really drives the kids to try harder and see what they need to work on. Only issue is sometimes the sensors won't go into recording mode and you have to drain batteries to get t... See more

After care is beyond poor, not working properly since started using and its now September and no one calls back or emails to.fix this issue

Customer service was responsive and worked to resolve my issue quickly. Additionally, it’s just a great product, so it was nice to see that their customer service mirrored that quality standard.

Had some initial issues. Customer service was amazing and had it fixed, now they do pretty well. Can't explain how they went from 100% to 0 on a 5 minute software update, but I figured it was just a g... See more

Love this app! It lets me track my son's performance on the pitch and helps him improve. Customer service is brilliant too. Lighting fast response

Bought this for my son for Christmas. He used them a few times but we had trouble with the app saying they were not attached correctly and couldn't record data even though they were put on exactly h... See more

Great product and couple Qs to support team were addressed quickly. My son really enjoys seeing this data after each session!