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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their good quality and reasonable prices. Consumers appreciate the smooth transaction process and easy ordering system. Many reviewers were impressed with the speed of delivery and the careful packaging of their items. People also commend the delivery service for its promptness and excellent communication. The positive feedback extends to various product categories, from cat-related items and socks to flutes and furniture, with reviewers expressing satisfaction with their purchases and the overall service provided by the company.

Based on these reviews

Rated 5 out of 5 stars

Saw some cat related products (an exercise wheel & wall furniture), which I always wanted, on the Rackhams web site at a great price. They came flat packed within a couple of days, post paid. Al... See more

Rated 5 out of 5 stars

Never used Rackhams before and hadn't heard of them, living up north . Bought a christening present online, Arthur Price Bambino teddy bear music box at a really good price. Quick delivery and well pa... See more

Rated 5 out of 5 stars

I thoroughly recommend buying from Rackhams. Needing ultra light weight warm socks, I discovered some at a very reasonable price at Rackhams yesterday and as a first time buyer couldn’t believe that e... See more

Rated 5 out of 5 stars

My goodness,what a truly fantastic service Rackhams provided when I purchased some beautiful champagne flutes. The flutes are more lovely than I hoped and,as they're a gift,I know my brother and hi... See more

Rated 5 out of 5 stars

I must admit I’d never heard of Rackhams before, but found both items I wanted on two different occasions cheaper than elsewhere. Will definitely buy from them again, plus the deliveries were very qui... See more

Rated 5 out of 5 stars

Great experience. This is the first time I have ordered from Rackhams. Excellent service from placing the order to delivery. A big plus was the item was carefully wrapped. All too often some compani... See more

Rated 5 out of 5 stars

Another good purchase from Rackhams, smooth transaction, a good price and arrived in good time well packaged. I miss my local Rackhams store but getting used to online shopping. Everything I have bo... See more

Rated 5 out of 5 stars

GREAT PRODUCT, LOOKS GOOD, EASY TO MOVE AROUND. THE DOG LEAPT INTO IT WITH ALACRITY WHEN SHE DISCOVERED SHE COULD GET INTO IT INSTEAD OF HER FLAT ROOFED CAGE. GOOD SOLID QUALITY AND VERY... See more

Rated 5 out of 5 stars

Hadn’t used Rackhams before, but after a google search, they were the most competitive on price & had good reviews here, so I went for it. This was a Christmas present for my niece, so I was deligh... See more

Rated 5 out of 5 stars

I was replacing a set of saucepans by the same makers that lasted 15 years! Although these are excellent non stick and non stain, good handles, they are heavier than the previous set. They will now wo... See more

Rated 5 out of 5 stars

Really happy with my purchase from Rackhams online. Easy to order, smooth transaction, delivered quickly. Will shop again. I was an avid Rackhams customer and really missed my local store but this pur... See more

Rated 5 out of 5 stars

My wife saw the Leather Cockapoo purse in a store whilst we were on a short break in Cornwall. Unfortunately, I didn’t purchase the item at the time and we didn’t have time to revisit the store so I p... See more

Rated 5 out of 5 stars

Easy to order, really good quality product, comfortable and functional. Offering process was really easy on the website. Item was quickly dispatched, with tracking numbers, and arrived on time. Wo... See more

Rated 5 out of 5 stars

Fell upon this website while searching for a particular item. Im SO PLEASED I DID! what a fabulous range of products at unbeatable and unbelievable prices!! Rickmans had exactly what id been looking... See more

Rated 5 out of 5 stars

Excellent price. Fast delivery. Hassle free. No damage to box. Table in perfect condition. Super easy to build.. actually, it was fun! And instead of screws being missing, they supplied extra of eve... See more

Rated 5 out of 5 stars

I purchased a pair of men's running trainers (Saucony Hurricane 24 - Black) in size UK10/EU45 from Rackhams who were advertising them at a great price. I purchased as a guest, and they were delivered... See more

Rated 3 out of 5 stars

Our order was delivered to the wrong address and with the help of DPD they traced it to an address about 200 yards away and we went to collect it from the front porch as recognised from the picture su... See more

Company replied

Rated 5 out of 5 stars

I bought incorrect size (partly due to lack of info on measurements) however my exchange system was faultless with personal email customer service. So very good just need to explain what S,M,L,XL ref... See more

Company replied

Rated 1 out of 5 stars

I wanted to a large size jacket, there were a total of 3 places that had the product at the time, I decided to trust Rackhams and place my order. Big mistake. they lied about their inventory, afte... See more

Company replied

Rated 4 out of 5 stars

Great prices ( Molton Brown products) and super fast delivery. Very impressive. One star off because two of the boxed sets I bought were damaged inside and so I couldn’t give them as presents which... See more

Rated 5 out of 5 stars

Quick and easy all the way. Ordering was very straightforward. Useful choice of payment. Sandals arrived swiftly and suitably packaged. DMs are perfect fit, they have buckles for adjustment, not jus... See more

Rated 5 out of 5 stars

I absolutely love this hard roof gazebo. Good bargain price and superb quality. After two days installation, we had a complete new section in our garden which we can spend more time on outdoor without... See more

Rated 5 out of 5 stars

Brought some Christmas gifts from Rackhams as they were part of a google search. Remember them from the high street the experience was amazing easy to purchase great prices and delivered effortlessly... See more

Rated 5 out of 5 stars

Having looked for our garden furniture on multiple web sites Rackhams was by far the cheapest. Also the site had filters so you can narrow down your search. The delivery company used by Rackhams was... See more

Rated 5 out of 5 stars

Well firstly it's was so lovely to see that Rackhams is still going albeit online, so congratulations for that. After searching for a ceiling fan to come across this little gem was great. Also on am... See more

Rated 5 out of 5 stars

I was delighted to find the cycle chainset I wanted at Rackhams at a great price. The item was in a retail box rather than loose as an OEM product, and arrived quickly and securely - well packaged.... See more

Rated 5 out of 5 stars

John Deere 7930 Tractor with Frontloader was ordered pre Christmas. Ordering was easy. Prompt delivery and my grandson is totally delighted with his present which has provided lots of fun and will do... See more

Rated 1 out of 5 stars

I won’t be shopping there again as I never got the good I ordered. Ordered a beauty product there as it well priced with free shipping & I thought I’d be safe enough with a reputable sto... See more

Company replied

Rated 1 out of 5 stars

purchased a turntable to play vinyl for my daughter. Unpacked, plugged in and started, but the stop button would not work. I know how to use a stop button. The turntable in constant operation when plu... See more

Company replied

Rated 5 out of 5 stars

I tried these to hopefully take the pressure of a toe broken months ago now leaning into another and so had become painful. Not the easiest for me to put on as I have difficulty reaching my feet but w... See more

Company replied

Rated 5 out of 5 stars

I purchased an 8 seater grey ratan garden table and chairs Ordering and delivery was good However actually using the set seating all 8 people is tight around the table The cover is extremely tigh... See more

Rated 5 out of 5 stars

Yes, it was a very good experience. The site was very easy to navigate to start with which is always so pleasing. Easy to order and the item I ordered was well packaged and arrived in a timely mann... See more

Rated 5 out of 5 stars

We bought a lovely vase, the one with the Highland Cows, for our daughter who loves anything highland cow related. Quick and easy purchasing, and arrived ahead of estimated delivery date, which really... See more

Rated 4 out of 5 stars

Easy website to use, the walking boots are very comfortable, good fit and waterproof. All at a good price I could afford.The only reason I did not give 5 stars, is that they took 2 weeks to arrive.... See more

Rated 5 out of 5 stars

This is my third buy,I have one in my grandsons room which has just begun to get damp patches likely from the corner of the roof, I have just gifted my sister one as I was so pleased with mine which I... See more

Rated 5 out of 5 stars

Lovely dog dryer. comes in different colours too, I bought the purple on. Great power, speed control and temperature control. Long flexible hose making it easy to use. I have a cocker spaniel and she... See more

Rated 1 out of 5 stars

Bin waiting on a order i placed through rackhams, No update. They completely messed up a so called account sign in and information. Impossible to speak to a human. The order was sold by Vitamins uk.... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Black Friday deal, so at a reasonable price. Delivery prompt and easy...no problem. I am pleased with the rug doctor, however it may be important to future customers to note that i... See more

Rated 1 out of 5 stars

I received an item that did not match the online description. I followed their return instructions which were to email them for instructions! I'm still waiting for them a week later. I have had emails... See more

Company replied

Rated 1 out of 5 stars

Unfortunately the item i ordered was done through a 3rd party seller which I wasn’t initially aware of when I purchased it. I assumed Rackhams were the company selling it as I thought they were an onl... See more

Company replied

Rated 5 out of 5 stars

Comparing prices, R were cheaper (being southern & stupid, had to look them up!). Their emails were helpful and to the point. The slipcase with 80 mini-Penguin titles was safely and securely packaged... See more

Rated 1 out of 5 stars

Terrible customer service and experience. Ive placed an order for a beauty desk, paid, chased it up, confirmed twice the 8-9 weeks waiting time and then, 9 WEEKS LATER they say it actually has not... See more

Company replied

Rated 5 out of 5 stars

What an excellent company Rackhams is. I recently placed an order for a camping fridge freezer but after seeing bad reviews about delivery delays from the company supplying it I decided to cancel the... See more

Company replied


Company details

  1. Department store
  2. Fashion accessories shop
  3. Gift shop
  4. Homewares Shop
  5. Online marketplace

Written by the company

Rackhams is a digital-first department store bringing together hundreds of trusted sellers and boutique brands across fashion, beauty, home, and lifestyle. Designed for today’s online shopper, Rackhams.com offers a curated experience where quality, value and choice meet in one destination – with free UK delivery on every order. While many will recognise the Rackhams name from Britain’s retail past, today’s Rackhams represents an independent rebirth for the digital era – combining the spirit of a classic department store with the innovation of a modern online marketplace. With over 250,000 products available from 600+ partners, Rackhams continues to grow as one of the UK’s most exciting online shopping destinations, helping customers discover new brands and trusted favourites – all in one place.


Contact info

  • Unit 2 First Avenue,, B76 1BA, Birmingham, United Kingdom

  • rackhams.com

4.7

Excellent

TrustScore 4.5 out of 5

674 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great!

Had the coat I couldn't get anywhere, in my size. Delivery was also quick

5 January 2026
Unprompted review
Rated 2 out of 5 stars

Found the item I wanted for great…

Found the item I wanted for great price.

After 5 days, I was told the item is out of stock.

How a company this big can be so inefficient with their stock checks

10 February 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hi Kaveh,

Thank you for your review and please accept our sincerest apologies for the disappointment caused.

On this occasion, the item became unavailable shortly after your order was placed and we were unable to fulfil it. As soon as this was confirmed, we issued a full refund straight away.

We understand how frustrating this must have been, especially after finding the item at a great price. We’re continually improving our stock synchronisation to help prevent situations like this in future.

If there’s anything we can do to help you find an alternative, please don’t hesitate to contact our customer support team.

Kind regards,
The Rackhams Customer Service Team

Rated 5 out of 5 stars

The first pot we received had a few…

The first pot we received had a few flaws in the glaze and as it was a Christmas present we contacted customer service.
From day one Louis Romero was so apologetic and helpful, always contacting us and updating us. He assured us a replacement pot would be delivered before Christmas, it was and it was perfect.
Great product great customer service.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Stunning

Stunning mistletoe metal wreath. Excellent price & fast prompt delivery. Would definitely purchase again! Highly recommend!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great box set price

The books were for friends daughter for Christmas. Great website to order from, fantastic price and quick delivery.
Will definitely use the company again

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This was one of only a few outlets that still had stocks of the aftershave so used Rackhams for the first time.
Scent was great, as good as the older bottle it replaced and delivery was quick.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Easy to order, really good quality product, comfortable and functional. Offering process was really easy on the website. Item was quickly dispatched, with tracking numbers, and arrived on time. Would recommend both the product and retailer.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Had what I wanted

Had what I wanted, which was a special gift. Easy to order. Item arrived quickly and safely despite being fragile. My friend was really pleased with it.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Hadn’t used Rackhams before…but

Hadn’t used Rackhams before, but after a google search, they were the most competitive on price & had good reviews here, so I went for it.
This was a Christmas present for my niece, so I was delighted when it was despatched very quickly and received in plenty of time.
Would happily recommend and use again.

8 December 2025
Unprompted review

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