Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them. Andy dealt with each problem as they were raised with no issues at all, no questi... See more
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Verified
Had an issue where a software issue (I believe) prevented something being shipped to Australia. Email conversation got this sorted very quickly. Very happy as hard to get laser cut models of UK buildi... See more
Verified
I bought this kit to dip my toe in the water with regard to laser cut kits. The components are contained in a number of ziplock bags that are labelled for easy identification I.e. outer wall, floor,... See more
Verified
As I am in the process of building a 'OO' layout of Helston station, it made my day to find a kit for the station building. The accuracy looks to be fantastic - comparing it to the drawings in Stanl... See more
Company details
- #7 of 11 best companies in Model Train Shop
Written by the company
Welcome to Rail Model, a laser cutting and engraving company manufacturing a range of model railway kits and providing a cutting and etching service. We aim to provide buildings and equipment that will look good and add to your layout. Model railways are often hours of work and a work of art, each with their own unique story.
Contact info
138 Saltash Road, Keyham, PL2 2BE, Plymouth, United Kingdom
- 01752 936922
- [email protected]
- railmodel.co.uk
Verified
Verified
Verified
Superb kits and service.
I bought a 4mm model of Chudleigh Station and unfortunately ran into a couple of small problems with it. Andy has been absolutely fantastic in putting them right.
I would not hesitate in recommending both the kits and the great after service from Rail Model.
Highly recommended A+++++
5 January 2026
Verified
Ordering and delivery very good
Ordering and delivery very good. Product looks very good.
14 December 2025
Verified
A good and fast service
18 November 2025
Verified
Having purchased 3 kits (Weighbridge
Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them.
Andy dealt with each problem as they were raised with no issues at all, no questions asked. Parts were sent that were missing promptly.
If it weren’t for the complete hassle free experience from Andy I would have rated lower but the excellent customer service Andy gave warrants nothing less then 5 stars.
20 November 2025
Unprompted review
Verified
arrived on time and as described.
11 November 2025
Verified
Verified
Verified
Great service
Your service was fast and clear. I cannot comment on the kits yet because they take a while to get to New Zealand.
14 October 2025
Verified
Very quick delivery
Very quick delivery. Although haven't got round to assembling yet it looks good quality.
10 October 2025
Verified
Royal Mail gremlins...
Item not arrived after 4 days on Tracked 24 - contacted Andy by e-mail who replied immediately with apologies and promised to take it up with Royal Mail. Item not yet arrived but communication and service very professional and responsive.
28 September 2025
Verified
Ordering Railmodel from Australia
Alan was very helpful when I wanted one of the models re-scaled.
Replies to emails were prompt and friendly.
Package arrived in good condition.
25 August 2025
Verified
Great building kits
I bought a L.N.W.R. signal box kit and I've now got another on order. Great quality kit and amazing value.
It arrived withing a few days of ordering.
Highly recommended model range.
7 August 2025
Verified
the kit came on time and was well…
the kit came on time and was well packed looked at the parts and all look well made,instructions look well planed and i am looking farward to making the kit. also going to buy more later on.
many thanks
Andrew
6 August 2025
Verified
Quick & efficient
Railmodel site was easy to use. Very efficient & order arrived quickly.
24 June 2025
Verified
An excellent small business
An excellent small business: quality products and an outstandingly helpful proprietor.
16 June 2025
Verified
The fast answer and post its unbelieve …
The fast answer and post its unbelieve the response to a question.
21 May 2025
Verified
Quick to respond to my enquiry & to…
Quick to respond to my enquiry & to pack & send the items. thankyou
20 May 2025
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