Rainwalk Reviews 87

They approved and paid the claim in just under a month. Customer service was kind.

Friendly, professional, knowledgeable customer service.

Responsive REAL humans, wasn’t met with a chat bot or automated message, very communicative and prompt. :)

I woke up to an issue with my payment not going through for Dec. and Rainwalk reps answered promptly and they told me to contact my bank and fraudulent action was detected. I am a little frustrated the bank did not contact me first. Rainwalk talked to me in a very caring way. Hopefully the payment will go through and it will be over.

I heard about this company because of the rescue that I was fostering for. I'm very pleased with the straightforward and easy to understand explanation of benefits and the customer service i received. Very helpful and quick responses.

I appreciate the ease of the website and the communication via email. Thank you again for the prompt reimbursement.

Really responsive to emails and calls. Claim took a few weeks to process, but they were upfront about the time. It was really easy and simple.

Rainwalk communicates very well and in a timely manner. When I reach out with a question or an issue, I can be assured of a timely, respectful response. I appreciate that!

I also recently submitted my first claim, actually not realizing before that I had a vaccine benefit. It was easy to go to the website and file the claim, and then Rainwalk took it from there. They reimbursed me the alotted amount based on my policy in a timely manner, and even sooner than expected. I appreciate Rainwalk and their exemplary service team very much. Thank you!

Submitted claim and did not hear back from someone till a week later after I had to reach out first. Then was told I needed to provide more documentation then waited another 2 weeks to get approved and 10 days after that I got paid.. overall I could of just paid for the service myself as it took a month to get my payment back.

I filed our first claim for our bull terrier Lola (rattlesnake bite) with Rainwalk in May. I am happy to report that Lola is fine and Rainwalk paid exactly what our policy with the company said it would pay. I wish our auto insurance were half as responsive as Rainwalk has been.

All emails are answered quickly. Concise, easy to navigate app, quick payment.

First claim, for vaccinations. Initially, the set-up had an issue with paying, but was fixed quickly and money was deposited into account

Slight delay due to a large number of claims being processed at the same time but the process was easy and had no issues. Communication was excellent.

Rainwalk is so easy to work with, with fantastic customer service and animal-loving humans on the other end. I can ansk any questions over the app, email, phone, and even text, and get fast answers!

Rainwalk has a very simple process to file claims and to issue payments. It took about 3 1/2 weeks, and they deposited the funds directly to my bank account. The process was seamless.

Wonderful experience submitting claims. Very easy to upload the invoice and super fast response times to questions and claims. This is by far the best pet insurance company that I have worked with. So glad we decided to make the switch.

I would HIGHLY recommend Rainwalk.

The company has been very courteous, responsive, and fair with the claims process. Reimbursement was fairly fast and service was great when submitting claims. Best value I've had from any insurance company.

Great company, easy to work with!

We had surgery for our puppy and they were fantastic. We simply got the invoice from the vet, uploaded it, used the app and within a short time had our reimbursement. It's as easy as that!

They were everything you’d want from an insurance company. They didn’t bloat the process and gave me plenty of time (one week) to give them the proper paperwork when his original paperwork was missing (my fault).

Easy to navigate online services