Refundee Reviews 697

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's dedication and clear communication throughout the process of recovering lost funds, especially in cases of online scams. People highlight the professionalism and efficiency of the staff, who keep them informed with regular updates and are always available to answer questions. Consumers mention that the company's expertise is invaluable in navigating the complexities of fraud recovery. The company is praised for its ability to successfully recover funds, even when customers thought it was impossible. Reviewers highlight that the company takes away the stress of dealing with uncooperative banks and uses its knowledge to negotiate settlements. The customer service and the refund process are very appreciated. Some reviewers point out that the time to receive an answer could be improved.

Based on these reviews

Rated 5 out of 5 stars

Refundee are amazing, great communication through out the process, they fought for my case (online scam) greatly, even though at one point I thought there was no way I was going to get anything back,... See more

Rated 5 out of 5 stars

From the start they told me exactly what the process would be, they then gave me regular updates whenever an important point had been reached. I didn’t have to chase them for any updates or informa... See more

Rated 5 out of 5 stars

Refundee are amazing. They helped us navigate the horrible and confusing world of being a victim of fraud. They explained everything to us clearly and fought for us to get our money back, and won... See more

Rated 5 out of 5 stars

I came across 'Refundee' after being scammed a few years ago and was actually terrified that it may be another scam. It has taken around two years but the dedicated and hard working people at Refundee... See more

Rated 5 out of 5 stars

I had initial call from Lee and he was extremely helpful and supportive. He is quite mature and openminded specially when it comes to romance scam. The whole team kept me up to date and chasing bank... See more

Rated 5 out of 5 stars

Refundee were highly professional from start to conclusion. Clear and honest with their communication, always finding time to respond swiftly to all queries, no matter how daft they may have seemed a... See more

Rated 5 out of 5 stars

The enquiries by Refundee were detailed and thorough. No stone was left unturned. The team at Refundee was quite positive as they took over my case. Turned over all records, transactions and messages.... See more

Rated 5 out of 5 stars

Excellent communication. After being scammed by an investment scheme, which never happens to me as I am very vigilant, They got me my money back minus fees of course. These funds were crucial for me t... See more

Rated 5 out of 5 stars

Kept in touch well while process was completed. My refunds exceeded my expectations and after initial paper work gathering were very helpful and very good value for their commission . Very satisfied... See more

Rated 5 out of 5 stars

Refundee took away the stress of chasing up my bank who were most uncooperative during that complaint process. They were also able to get me a full refund after a long wait If you have been scamm... See more

Rated 5 out of 5 stars

We found refundee very helpful. We didn’t have a clue how to go about getting back the money we had lost. Refundee explained clearly what they could so and the cost. They weee successful in obtaining... See more

Rated 1 out of 5 stars

Misleading advertising and very poor communication. Refundee told me they could help, took months of my time and documents, then failed to inform me for three months that my case had already been clos... See more

Rated 5 out of 5 stars

They are using their superior knowledge of official systems to negotiate proper settlements which us ordinary folks would not be able. They have been most constructive, friendly and helpful at all sta... See more

Rated 5 out of 5 stars

Result! We were battling with three banks to get a fair outcome to a APP fraud scam that I had the unfortunate experience of at the end of last year. The team at Refundee persisted throughout the... See more

Rated 5 out of 5 stars

Refundee's expertise and support, particularly in dealing with the Financial Ombudsman Service, have been invaluable in helping me to recoup a six figure sum stolen in a complex APP fraud. More than... See more

Rated 5 out of 5 stars

Having been scammed out of all my life savings, l was fortunate enough to be given the details of Refundee. I thought there was no chance of me ever seeing my money again. Refundee kept in touch throu... See more

Rated 5 out of 5 stars

After losing a substantial amount of money through a scam , my head was turned , not knowing what to do , who to speak to , I was rock bottom. I thought I was smart , but the scammers tried me in knot... See more

Rated 5 out of 5 stars

Have been scammed for thousands of pounds. Wanted someone to read and give me advice on my complaint to FOS. Wrote to many legal firms and Jodie Parman kindly assisted me. Came back to me within h... See more

Rated 5 out of 5 stars

This company did what their name suggests. They managed to get me a large refund on a Whisky scam that I unfortunately believed to be a good investment but it was not the case. All of the people... See more

Rated 5 out of 5 stars

Refundee team helped me to deal with very sophisticated scam. They supported me during process of application with FOS, clearly explained process and were always available for any questions I was havi... See more

Rated 1 out of 5 stars

Over two years I have been answering so many questions put forward by the Ombudsman via Refundee. Of course wanted to answer and did but to no avail. However, when it came to updates I always had to... See more

Rated 4 out of 5 stars

Finally got most of my money back after 8 months. Would have liked more communication from Refundee on how the process was going and for my case to be dealt with the same member of staff. Would have h... See more

Rated 5 out of 5 stars

When Buy to Let cars went into administration back in 2021 I was convinced I had lost all my money. A friend recommended Refundee to me. Although I wasn't convinced I decided to use their services... See more

Rated 5 out of 5 stars

Refundee are an organised and professional organisation. They provided me regular updates on how my claim was progressing, and once at certain milestones what likely routes the claim may take and time... See more

Rated 4 out of 5 stars

I’m really impressed with the service. I honestly thought I would never get my money back, or that if I did it would take years. To my surprise, Refundee made the whole process much quicker than I exp... See more

Rated 5 out of 5 stars

My wife recommended refundee to helped me. A few years ago I was the victim of an investment scam and to be honest I didn't think I would be able to recover any of it but thanks to Refundee I was able... See more

Rated 5 out of 5 stars

Refundee was very professional from start to finish. Once my call was made they immediately set up a team to take care of my situation. I was constantly updated & had Ms Abigail reach out with the pro... See more

Rated 5 out of 5 stars

I would recommend Refundee to anyone fighting to reclaim money obtained fraudulently from you. They have been absolutely brilliant in fighting my case and working with the FOS. I cannot rate them hi... See more

Rated 5 out of 5 stars

Good communication, always keeping me up to date when there was progress but also when there wasn't. Made the process so much easier. They followed through doing exactly what they promised to do.

Rated 5 out of 5 stars

I was very impressed by the way the whole team handled my case. They were very hands on and kept an open line of communication. There was no point during the whole process that I felt neglected. The... See more

Rated 5 out of 5 stars

What can I say… All the staff at Refundee have been fantastic over the past several months. They successfully recovered over £14000 for me. I like I’m sure many of you reading this fell victim to... See more

Rated 5 out of 5 stars

Refundee provide a genuine and professional service. They have a trained specialist team who take details of your losses and offer advise of a likely outcome given ones situation. I am absolutely del... See more

Rated 5 out of 5 stars

I would definitely recommend Refundee. Unfortunately in my case my claim was unsuccessful as the financial ombudsman ruled against me. The team at Refundee were very professional and friendly from the... See more

Rated 5 out of 5 stars

I reached out to Refundee following a scam regarding DOMO … from the very minute I reached out refundee acted professionally and prompt. I cannot thank this company enough for getting justice for m... See more

Rated 5 out of 5 stars

I had an excellent experience with Refundee. They helped me recover all of my money after I fell victim to an investment scam, which I honestly didn’t think was possible. Throughout the entire process... See more

Rated 5 out of 5 stars

Got my money back from B2LC after the FSC put them into administration, which at one point I thought my money was gone for good. They found that the bank owed it to me as they had a lack of fraud pro... See more

Rated 5 out of 5 stars

Refunded team has been more than helpful and efficient in the request of retrieving my funds after a scam. They are very professional and we are not afraid to face the challenges that we have gone thr... See more

Rated 5 out of 5 stars

Refundee were honestly amazing. From day 1 they were clear about the % that the company would take, if my case was successful and they stuck to their word, there are no hidden fees. They would c... See more


Company details

  1. #92 of 166 best companies in Non-bank financial service
  2. #12 of 49 best companies in Bank
  3. #1 of 1 best companies in Consumer Advice Centre
  4. #23 of 44 best companies in Money transfer service
  5. #5 of 11 best companies in Small Claims Assistance Service

Written by the company

Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

697 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We found refundee very helpful

We found refundee very helpful. We didn’t have a clue how to go about getting back the money we had lost. Refundee explained clearly what they could so and the cost. They weee successful in obtaining a refund of our money lost form the back

6 February 2026
Rated 5 out of 5 stars

Have been scammed for thousands of…

Have been scammed for thousands of pounds. Wanted someone to read and give me advice on my complaint to FOS. Wrote to many legal firms and Jodie Parman kindly assisted me. Came back to me within half a day. Gave me great feed back which I really appreciated. Thank you so much..!! I am unsure of my outcome and this would not effect my decision to use or recommend them to anyone that have been scammed and has happened to ..!!.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

From the start they told me exactly…

From the start they told me exactly what the process would be, they then gave me regular updates whenever an important point had been reached.
I didn’t have to chase them for any updates or information and it all seemed to go seamlessly and they got me the result I wanted.
I would recommend Refundee to anyone.

15 January 2026
Rated 5 out of 5 stars

Refundee were highly professional from…

Refundee were highly professional from start to conclusion. Clear and honest with their communication, always finding time to respond swiftly to all queries, no matter how daft they may have seemed at the time. They managing to reclaim all that I was entitled to in what has been a highly stressful 12 months. Thank you Refundee.

16 January 2026
Rated 5 out of 5 stars

Refundee did what they say

This company did what their name suggests.
They managed to get me a large refund on a Whisky scam that I unfortunately believed to be a good investment but it was not the case.
All of the people that I was in contact with were very professional.
I am sure that the result would not have been successful without them.
There was no upfront costs and they only sent the invoice for the fees as agreed after I received the payment.
I would recommend this company to anyone seeking to reclaim monies they feel is owed to them.

15 January 2026
Rated 5 out of 5 stars

Refundee are amazing

Refundee are amazing, great communication through out the process, they fought for my case (online scam) greatly, even though at one point I thought there was no way I was going to get anything back, but they didn’t give up, they fought hard for my money and made sure I was paid back, even if wasn’t the whole 100% lost. Thank you ever so much.

13 January 2026
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Refundee. They helped me recover all of my money after I fell victim to an investment scam, which I honestly didn’t think was possible. Throughout the entire process, they were extremely informative and kept me updated at every stage of my case, so I always knew what was happening. Their professionalism, transparency, and support made a stressful situation much easier to handle. This was the best experience I could have hoped for, and I couldn’t recommend Refundee more.

5 January 2026
Rated 5 out of 5 stars

I was beside myself when I was a victim…

I was beside myself when I was a victim to fraud and Refundee dis absolutely fantastic, they were very patient and helped through the wntire process and very happy to say that with thwir support the Finacial Obudsman upheld the case.

3 January 2026
Rated 1 out of 5 stars

Over two years I have been answering …

Over two years I have been answering so many questions put forward by the Ombudsman via Refundee. Of course wanted to answer and did but to no avail. However, when it came to updates I always had to chase Refundee. A lot of money was involved and I truly felt and still do that I should have achieved some money back through lack of care and insight from my banks. Have now been informed by Refundee in so many words the case is closed with a negative response from the Ombudsman, although not legally binding. Very very disappointed. I do hope Refundee do not reply to uphold their reputation but understand the shock, and extreme sadness and fear I am now experiencing to go forth as I now have little money.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication. After being scammed by an investment scheme, which never happens to me as I am very vigilant, They got me my money back minus fees of course. These funds were crucial for me to even be able to leave my home due to disabilities and although it has taken a while due to the bank refusals the ombudsman upheld it in the end. It has been such a relief. Refunded has kept me informed throughout and the communication with staff has been excellent.

29 December 2025
Rated 2 out of 5 stars

No result and disappointed

Unfortunately they couldn't help maybe because of complication in my case, in spite submitting all the evidence and transaction and getting responses and calls from different guys working from the company so didn't resolve the case and been left disappointed. Good luck with your case if you have one

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Misleading Ads and Unacceptable Communication

Misleading advertising and very poor communication. Refundee told me they could help, took months of my time and documents, then failed to inform me for three months that my case had already been closed and unsuccessful. Because of their delay, I lost the chance to take further action. No updates, ignored emails, and no accountability. I regret using them.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Refundee took over my case since…

Refundee took over my case since reported to the. And ensured that the battle was won. They warned me that I may not have everything back back but will try their best with their enquiry. They're very patient and we're able to carry me along with the progress.
I'm very grateful.

22 December 2025

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