Verified
After a year of frustration and zero help from Amazon support, we had two core listings that we were sure were beyond saving. Over a decade of sales history and thousands of reviews lost. Riverbend we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Our Amazon account was suspended for the Review policy violations by the third party. Riverbend (Nat Vargas) worked with us every step of the way, guiding us to navigate through the Amazon's Appe... See more
Verified
We came to Riverbend after our Amazon account got suspended due to a bug on Amazon’s side. After four months of endless back-and-forth emails with Amazon support, we were getting nowhere. Riverbend... See more
Company replied
Prompt, Professional, Transparent and Thorough. All our questions were answered. We were dealing with a product authenticity issue for which we could not obtain a LOA directly from the brand. Our acco... See more
Company replied
Verified
Riverbend helped us yet again! We're a long time client and have encountered our fair share of Amazon bumps in the road. We recently dealt with a brand gating issue and could not resolve it on our o... See more
Company replied
Verified
Riverbend Consulting solved our Amazon issue quickly and effectively. We had been stuck in a loop with Amazon Support, unable to get our ASIN relisted. As soon as we brought in Riverbend, they immedi... See more
What a waste of time! They initially contacted by phone. Promised me many things, then disappeared for a while, not replying on WhatsApp or by email. Then suddenly reappeared two or three weeks la... See more
Company replied
Verified
I felt like I did everything I could to fix my account issues I was having with Amazon. Before giving up I decided to hire Riverbend for one last effort. They showed expertise and perseverance which u... See more
Company replied
Verified
Riverbend and the team were amazing! They were able to help our company reactivate our Seller Central account after it had been removed over cautiously and erroneously by Amazon. Thanks to the enti... See more
Company replied
Verified
I tried to remove a trademark complaint from Amazon myself and failed. Amazon denied my requests repeatedly with automated responses. I also tried calling, and they would not reverse the claim. I spok... See more
Company replied
Verified
Riverbend quickly grasped the scope and urgency of my issue. They guided me through the steps of appealing the issue with detailed content and instructions. They understood the process of escalation a... See more
Company replied
Riverbend Consulting helped me resolve my Amazon seller account opening issue extremely quickly and efficiently. They handled the case professionally, communicated clearly throughout the process,... See more
Company replied
Verified
Riverbend helped me get two listings back up on Amazon after being accused of having counterfeit asins. It took a few weeks but Riverbend's team worked with me throughout the entire process. Thanks ag... See more
Verified
Decent Help With Caveats I connected to Riverbend in order to receive expert advice on how to resolve a UPC issue with one of my product listings. The expert that I was connected to had good adv... See more
Verified
I was at my wit's end. I was terminated from Kindle and they would not respond to any of my emails. I was losing customers fast. I contacted Riverbend. They made no promises but they assure... See more
Company replied
Verified
James May was our consultant and he was great. He made us feel confident that we could recover our KDP account and we did with his assistance. We really couldn't have done this without him and his exp... See more
Verified
Very happy with our results! We were stuck and tried everything to get our listings that were mislabeled as restricted products fixed. While working with the team at Riverbend, we were able to try... See more
Verified
The Riverbend people were very persistent in the face of Amazon intransigence. It took almost a dozen appeal letters to get the situation reversed. I gave up early on, but they (Riverbend) persi... See more
Company replied
Verified
After being unfairly suspended from Amazon, we contacted Riverbend to help us get reinstated. Our consultant, Estefany, helped us and encouraged us every step of the way. She wrote an excellent lett... See more
Company replied
Verified
When all hope was lost Riverbend did the impossible. I submitted over a dozen appeals which all failed. James started working on my issue and amazingly we removed the inauthentic complaint and ungated... See more
Verified
They successfully reinstated my ASIN, which Amazon took down in error. After days of back and forth, I had reached a dead end with Amazon to get it reinstated. I contacted Riverbend for assistan... See more
Verified
I can't recommend Riverbend enough. My Amazon account was deactivated unexpectedly, and I was having a really hard time communicating with Amazon support. Riverbend was recommended to me by a collegue... See more
Company replied
Verified
Riverbend is relentless. It took a bit of effort, but we got our Amazon account reactivated after a 7 month "suspension". It was worth the effort and expense. They put together a great plan for us... See more
Company replied
Verified
A lifesaver in getting my Amazon account reinstated! His expertise, patience, and clear communication made a stressful situation so much easier. They worked diligently to resolve the issue, keeping me... See more
Company replied
Verified
I believe Riverbend did a patient and a good job in working through the loops and hoops of AMZ to find a solution for our product reinstatement. Their final escalation matrix within AMZ sealed the dea... See more
Verified
The process was stressful, but Riverbend got me reinstated! So happy with the outcome. Definitely recommend them if escalating yourself is stalled. Took so much weight off my shoulders.
Company replied
They tell you that they have the best "experts" on Earth, and executive level people to review your case, and blah blah blah… But they didnt provide you any contract containing duties and responsi... See more
Great support from Riverbend! They successfully restored my Amazon listings after counterfeit claims. The process took a few weeks, but their team was patient and helpful throughout.
Company replied
Verified
Awesome Experience, we get our account back with them, within 2 months, it was banned since last 4 months. They are awesome, Ricardo and all other team, Thumbs up
Company replied
Verified
Exceptional Service! Highly Recommend Riverbend Consulting I had been struggling to reopen my Amazon account after it was suspended, and I was feeling stuck. That's when I reached out to Riverbend C... See more
Verified
James guided us through our account transition processes with calls every week. They also helped find alternate ways to get amazon to answer our requests.
Company replied
Verified
I had almost given up hope but Riverbend kept fighting and had my account reactivated when I thought I would never get it back. Amazing team of experienced motivated professionals who will not give u... See more
Company replied
Verified
Great help in converting ownership of Amazon Seller account. Professionally walked me through each step and made sure there were no issues
Verified
Riverbend was quick to get in touch with me, and they ultimately helped resolved my issue with Amazon. Thank you, Jarrett and Estefany. Anyone who has delt with Amazon knows it can be a nightmare. Tha... See more
My case with Riverbend Consulting was related to a Section 3 Amazon account issue. In March 2025, I paid $2,000 USD for their assistance. No appeals were ever filed, and my account is still bl... See more
Verified
My Amazon account was suspended under Section 3, and I spent over a month trying to resolve it on my own without success. When I reached out to Riverbend Consulting, they were able to help me ge... See more
What went right? Where to begin... From the start of my interaction with Riverbend, it was constant pressure on signing up with their team. That they had different connections and ways to get my ac... See more
Verified
Did exactly what they said they'd do. Amazon is so particular with language and formatting within appeals, and Riverbend seems to have it figured out.
Company replied
Feeling truly blessed to work with Matt and his team from Riverbend. My business was basically over until they got us reopened. First class company!
Company replied
Verified
Even though it took just under 7 months to reinstate my account, Riverbend were always professional and very knowledgeable throughout the entire process. I would highly recommend them, as they were cl... See more
Verified
Riverbend helped us get our ASIN reinstated. Their process is is easy, they take away the headache of having to deal with seller support and their team is composed of ex Amazon employee's whose experi... See more
Verified
Riverbend is an Amazing company. From the initial consultation to working through submitting the documents, they helped the entire way. My Amazon store had been deactivated for two months a... See more
Company details
- E-commerce service
- Business development service
- Business management consultant
- Business-to-Business service
- Consultant
- E - Commerce Agency
Written by the company
Riverbend Consulting is a leader in the online seller and protection industry. Our team is packed with subject-matter experts focused on solving issues for e-commerce sellers, with more than a dozen consultants and analysts hired directly from Amazon and Walmart. We understand the suspension and termination process better than anyone else—especially since we service more than 400 appeals every month. From suspensions to listing issues, our experts solve the problems that stop sellers in their tracks on Amazon or Walmart. With deep platform experience and a focus on results, we help you turn every setback into momentum.
Contact info
125 Half Mile Road, Suite 200, 07701, Red Bank, United States
- 877-289-1017
- [email protected]
- riverbendconsulting.com
4.7
Excellent
983 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Highly Recommend Riverbend
Sunnie and the entire team not only helped us with getting over some major Amazon hurdles, but they were class acts throughout the entire process. Can't say enough about working with their team!
11 February 2026
Riverbend Consulting helped me resolve…
Riverbend Consulting helped me resolve my Amazon seller account opening issue extremely quickly and efficiently. They handled the case professionally, communicated clearly throughout the process, and knew exactly what steps were needed.
My situation with Amazon was not straightforward, yet they managed to find a solution in a short time. I am very grateful for their support.
I can confidently recommend Riverbend Consulting to anyone facing Amazon seller account issues who wants results without wasting time or money.
23 January 2026
Unprompted review
Reply from Riverbend Consulting
Hello Sebestyen and thank you for your thoughtful review!
We know how stressful it is when Amazon is throwing up roadblocks and walls while you're just trying to get started selling. The simplest errors can cause a Seller to get mired in circular paths and dead ends.
Sometimes it takes expert help to find a way through. Nat and our whole team are thrilled to see you up and running, and we wish you the absolute best!
If you need us again, just give us a call. We're here to help.
Thank you from the Riverbend Family!
Very happy with Riverbend team and the…
Very happy with Riverbend team and the results. Highly recommend.
6 January 2026
Unprompted review
Reply from Riverbend Consulting
Hello Imran!
Thank you for sharing your thoughts and feedback. These situations can feel like a real uphill climb. We're grateful to have been able to help you overcome your hurdles.
Please don't hesitate to call if we can help you again. We're here for you!
Thank you from the Riverbend Family!
Verified
Excellent service
Excellent service. Very resourceful resolving Amazon health issue that our team could not resolve.
26 January 2026
Reply from Riverbend Consulting
Hello Michael,
Thank you for sharing your thoughts! Working through Amazon's bureaucracy can be daunting when they refuse to look at the problem. Sunnie and our team were happy to help convince Amazon to restore your account functionality so you can manage your business!
We're a phone call away when you need us.
Thank you from the Riverbend Family!
I paid $2,800 to Riverbend for Amazon…
I paid $2,800 to Riverbend for Amazon reinstatement services and was very disappointed with the quality and value of the service provided.
After payment, I found that I was expected to supply most of the key information myself, including documentation, explanations, and evidence that a professional service should already know how to obtain or guide. The work product consisted mainly of generic draft letters, and I was asked to review, approve, and suggest changes rather than being provided with a finalized, expert-driven solution.
Response times were slow for a time-sensitive situation, and communication from the salesperson stopped immediately after payment was processed. Overall, the service felt incomplete and speculative rather than authoritative and results-oriented.
Given the price, I expected clear expertise, proactive guidance, and a finished deliverable. Unfortunately, the service did not meet those expectations, and I would not recommend it based on my experience.
2 November 2025
Unprompted review
Reply from Riverbend Consulting
This is Christian Rodgers, CEO of Riverbend.
Thank you for sharing your perspective. We understand how emotionally charged Amazon enforcement actions can be, particularly when a business is facing account deactivation and withheld funds. Situations involving concerns about product compliance documentation can be complex, and frustration with Amazon's process is understandable.
Riverbend’s role is to provide strategic guidance, evidence review, and professionally structured appeals based on Amazon’s stated requirements and the facts available at the time. In this engagement, our team conducted a multi-week effort that included documentation analysis, third-party testing review, supplier evaluation, multiple appeal submissions, and direct strategic consultation.
Although escalation options were not exhausted, we respect your decision to proceed independently. As with all such matters, the final outcome rests solely with Amazon. We appreciate the feedback and wish you the best moving forward.
Christian Rodgers and the Riverbend Team
Riverbend was fantastic
Riverbend was fantastic! Even when I felt hopeless, they never gave up. They won! I won!
9 January 2026
Unprompted review
Reply from Riverbend Consulting
Hello Heidi,
Thank you for your review and for working with us to restore your KDP account. Amazon's communication in these situations can feel vague and impenetrable, and we're gratified that you trusted us to work with you on reinstatement.
James and our team were so happy to see your account back up and running... Persistence pays off!
Please reach out if we can help you in the future. We're always a phone call or email away!
Thank you from the Riverbend Family!
We were happy with the Riverbend team…
We were happy with the Riverbend team and the results they were able to help us with.
7 January 2026
Unprompted review
Reply from Riverbend Consulting
Hello Nastya,
Thank you for sharing your thoughts with us. Nat and our team share your enthusiasm with the outcome. We're so glad to see you back up and running, and we appreciate your working with us to resolve your suspension!
We're here for you when you need us. Just reach out!
Thank you from the Riverbend Family!
Verified
Professional, persistent, and effective when it mattered most
Riverbend Consulting stepped in during one of the most critical moments of our business. Our Amazon account was shut down for nearly two months, with ~28,000 units stuck in FBA and massive revenue impact. Their team was responsive, knowledgeable, and persistent in navigating Amazon’s broken verification and escalation process.
They didn’t sugarcoat things, stayed realistic, and pushed consistently until the account was reactivated. This wasn’t generic consulting — it was hands-on, case-specific support when the stakes were high. I appreciate the transparency, follow-through, and calm approach under pressure.
If you’re dealing with serious Amazon account issues and need someone who understands how the system really works, Riverbend is worth speaking to.
31 December 2025
Reply from Riverbend Consulting
Hello Hershel,
Thank you so much for your kind words and thoughtful review.
Amazon enforcement can come seemingly out of nowhere, and can derail the growth and stability of any business. Sunnie and our team are so happy to have helped you overcome this hurdle at such a crucial time. Persistence and professionalism are keys to success in these cases, and we're grateful that you partnered with us.
Congratulations on your reinstatement. Please keep us in mind if you need help again!
Thank you from the Riverbend Family!
Not worth the money or time (my experience)
I hired Riverbend Consulting because my Amazon seller account issue was urgent and I was desperate for a solution. Unfortunately, after paying and following the process, I did not get results. The communication and effort did not match the expectations set by their reputation and the volume of 5 star reviews I see online.
I rarely leave 1 star reviews and I am not writing this out of anger. I am writing it to advise other merchants: if you are considering paying a significant amount because you feel stuck with Amazon, be extremely careful. In my case, it turned into wasted money, time, and energy, with no resolution. Even the person who recommended them to me had a similar outcome.
I understand that Amazon is difficult and no consultant can guarantee reinstatement. But based on my experience, I cannot recommend Riverbend to other sellers.
2 January 2026
Unprompted review
Reply from Riverbend Consulting
Hello Agustin,
This is Christian Rodgers, CEO Of Riverbend. Thank you for taking the time to share your experience. We understand how frustrating and stressful Amazon account enforcement actions can be, especially when Amazon is unwilling to listen to reason.
Our role as consultants is to help sellers present the strongest possible case for reinstatement, grounded in evidence, policy, and Amazon’s stated requirements. Together, we worked for several months approaching Amazon's front line, escalation arms, and Executives through multiple channels, presenting a clear and cogent case for reinstatement.
Even with thorough preparation and good-faith effort, the final decision always rests solely with Amazon, and in this case they chose to remain intractable. We recognize that result was not the desired outcome.
We appreciate you sharing your perspective and wish you the best moving forward.
— Christian Rodgers and the Riverbend Family
Verified
Riverbend is relentless
Riverbend is relentless. It took a bit of effort, but we got our Amazon account reactivated after a 7 month "suspension". It was worth the effort and expense. They put together a great plan for us to execute. And success!!
18 December 2025
Reply from Riverbend Consulting
Hello John and thank you for your enthusiastic review!
When faced with vague and unhelpful responses from Amazon, it's important to stick to your guns and keep showing them the facts. Estefany and our team are so happy to see you back up and running, and we appreciate the trust you put in us to assist.
We're here for you if you ever need us again. Just give us a call!
Thank you from the Riverbend Family!
Riverbend helped us transition our…
Riverbend helped us transition our Amazon account through a stock sale. They were very helpful and I would highly recommend.
13 December 2025
Unprompted review
Reply from Riverbend Consulting
Hello John!
Thanks for your review and recommendation. Working through Account Transitions can be stressful. Sunnie and the team were happy to guide you step by step to help navigate through the process and provide reassurance along the way.
Give us a call if we can help you again - we're here for you!
Thank you from the Riverbend Family!
Verified
Riverbend got us back on Amazon, don't give up
After being unfairly suspended from Amazon, we contacted Riverbend to help us get reinstated. Our consultant, Estefany, helped us and encouraged us every step of the way. She wrote an excellent letter for us to explain our situation to Amazon, and this made all the difference. Without Riverbend, we would not have known how to handle this. It took time and effort to get the right documents in order to verify that our business was authentic, but with Riverbend's guidance we were able to get through the verification process.
11 December 2025
Reply from Riverbend Consulting
Hello Susan,
Thank you for your kind words and thoughtful review!
These situations can be incredibly stressful. Having an expert like Estefany working side by side on these issues really helps take the pressure off. She and the team are thrilled to see you back up on the site.
If you run into any difficulties, know that we're here for you. Just give us a call!
Thank you from the Riverbend Family!
Great support from Riverbend
Great support from Riverbend! They successfully restored my Amazon listings after counterfeit claims. The process took a few weeks, but their team was patient and helpful throughout.
25 October 2025
Unprompted review
Reply from Riverbend Consulting
Hello Jennifer!
Thank you for you review and for working with us to take care of your Amazon enforcement issue. Spurious counterfeit claims can ruin a good seller. I'm so glad we were able to work together to get that resolved!
We're always here when you need us, so give us a call!
Thank you from the Riverbend Family!
Rockstar Team!
We have used Riverbend's services multiple times for restricted products, and each time, they deliver. The team has deep knowledge and expertise, is efficient, and professional. Highly recommended!
27 November 2025
Unprompted review
Reply from Riverbend Consulting
Hello Shauna!
Thank you so much for your enthusiastic review! Restricted Products issues can be a real struggle when Amazon doesn't want to listen. We're glad to see your ASINs back up on the site, and we're gratified that your inventory issues are resolved.
Ricardo, Estefany, and the whole team are so happy to have helped, and it has been a pleasure working with you!
We're here for you anytime you need us. Just give us a call!
Thank you from the Riverbend Family!
Stick with it!
Prompt, Professional, Transparent and Thorough. All our questions were answered. We were dealing with a product authenticity issue for which we could not obtain a LOA directly from the brand. Our account had been de-activated and the 90 days were ticking down. I was becoming a bit skeptical but Riverbend Consulting came through and got our account and products re-activated. Well worth it for us.
24 November 2025
Unprompted review
Reply from Riverbend Consulting
Hello Keltie, and thank you so much for taking the time to share your experience on Trustpilot!
Hello Keltie,
When the clock is ticking and Amazon keeps denying cases, persistence becomes absolutely critical. I’m thrilled that your account was reactivated, your inventory restored, and your funds released. Rick and the rest of the team were genuinely excited to see that outcome for you.
Thank you for placing your trust in Riverbend. If you ever need assistance again, we’re here and ready to help.
Thank you from the Riverbend Family!
Verified
I had almost given up hope but…
I had almost given up hope but Riverbend kept fighting and had my account reactivated when I thought I would never get it back. Amazing team of experienced motivated professionals who will not give up to reach their goal to help you succeed no matter what your problem may be.
20 November 2025
Reply from Riverbend Consulting
Hello James,
Thank you for your kind review! Nat and the team were so gratified to see Amazon relent after being so intractable for so long. Your account restoration was the result of a ton of back and forth with multiple teams, and even though it was discouraging, sticking it out and pushing back paid off.
Know that we're here for you if you should ever need us again. Don't hesitate to call.
Thank you from the Riverbend Family!
Verified
Highly Recommend
The crew was very responsive throughout the whole process as they understand how stressful fighting an appeal can be. Our account manager fought through 10+ rejections and never stopped, so they have our trust and future business without a doubt.
21 November 2025
Reply from Riverbend Consulting
Hello and thank you for your enthusiastic feedback!
One of the most stressful situations is when you know you have everything you need to be successful, but you need to break through past the wall of automated rejections and vague front-line answers, first.
Kayleigh and our team were so happy to help with your brand gating issue. Nike and other athletic brands are very cautious about ungating, but persistently showing Amazon the strength of your business and your value to the platform got you back up and selling.
If you should need us again, we're here for you a call away.
Thank you from the Riverbend Family!
Verified
You really didn't do much
You really didn't do much. We paid $2k but we basically took care of the issue ourselves.
20 November 2025
Reply from Riverbend Consulting
Thank you for your feedback, and for taking the time to share your experience with us. We were happy to see your account was ultimately restored! That outcome is always our goal.
While every Amazon case is different, verification issues can often appear simple on the surface even though the underlying requirements are specific and unforgiving. In your situation, our team’s role was to assess the root cause, identify the exact documents Amazon needed, and guide you through the sequence and presentation needed to resolve the review as efficiently as possible.
We appreciate that you took the steps we recommended and are pleased that it led to a positive resolution.
Verified
Reply from Riverbend Consulting
Hello Tom!
Thank you for your review. I know James and our team were so happy to see you up and running on Walmart! Even when their responses are confusing and contradictory, sticking it out was the key to success. Congratulations, and best of luck as you bring your products to the Walmart Marketplace.
We're here if you need us, so just give us a call.
Thank you from the Riverbend Family!
Verified
Riverbend helped us yet again
Riverbend helped us yet again! We're a long time client and have encountered our fair share of Amazon bumps in the road. We recently dealt with a brand gating issue and could not resolve it on our own via means that Amazon prescribes for appeals. We hired Riverbend to help us with the matter - as we have done before - and though it took a few escalation steps, the appeal process guided by Riverbend finally achieved success and we obtained approval. Riverbend worked its magic yet again!
19 November 2025
Reply from Riverbend Consulting
Hello Ester!
Thank you for your kind words, and for placing your trust in us. It's so gratifying to work with you, and we were once again thrilled to be able to assist with your brand ungating. Amazon's responses in these kinds of issues can be opaque and confusing. Persistence and clear communication wins again!
We're always here for you, so don't hesitate to reach out.
Thank you from the Riverbend Family!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.