Running Bear Reviews 427

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the quality of the products, highlighting the wide selection available in store. People appreciate the staff's knowledge and helpfulness, noting their willingness to spend time explaining the differences between products and helping them make informed choices. The high level of service provided is a recurring theme. Consumers also appreciate the retail experience, often mentioning the friendly and welcoming atmosphere in the stores. Many reviewers highlight the personal touch, such as handwritten notes included with orders. While opinions on the order process are more mixed, the general consensus remains positive, with many customers expressing satisfaction with the speed and efficiency of delivery.

Based on these reviews

Rated 5 out of 5 stars

So today I visited the store at Alderley Edge and saw Maria. I needed new ‘everything’ following a recent osteoarthritis diagnosis. I had sole implants from the hospital to try out too. Honestly I mus... See more

Rated 5 out of 5 stars

Being nearly 87 years old and an Honourary Membership to FRA only jogging and fast walking now. My original pants bought from R B. I needed new, so ordered, but wrong when tried on. Returned goods bac... See more

Rated 5 out of 5 stars

Excellent service and quality footwear. 1 pair I ordered was out of stock, they quickly let me know and offered a refund, but assured me it would only he 5-7 days and they were right. They also dispat... See more

Rated 5 out of 5 stars

Booked a gait analysis at Nantwich in order to purchase new running shoes and got just the best service! Professional, knowledgeable and friendly. No hard sell, lots of choice and I got the perfect tr... See more

Rated 1 out of 5 stars

Website clearly states that orders before 2pm are sent same day. So having made an order on Saturday I was expecting them to be sent on Monday. Called up and apparently my shorts had been at some ki... See more

Company replied

Rated 5 out of 5 stars

Bought my first pair of running shoes from here on Sunday. They were very helpful helping me decide, we tried a few different brands to make sure I was buying the right ones. I’d recommend here to any... See more

Rated 5 out of 5 stars

Very quick and efficient . Ordered my trainers on a Monday evening and here by Thursday the same week! Package well. Was a little apprehensive at first as never heard of this company as I’m up north ,... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of women's Asics Gel Nimbus 27 from this company Communication was excellent, the price was really good and the service was top notch. A handwritten note in the box was a really... See more

Rated 5 out of 5 stars

I continue to shop for my socks at RUNNING BEAR because of several reasons: The staff, should I ever ring, are always friendly and do not rush my calls. I feel like a valued repeat customer. T... See more

Rated 5 out of 5 stars

Was recommended this store and it did not disappoint, the staff that were on were knowledgeable and extremely helpful. They did my gait and gave me a selection to try that were suited to my needs. H... See more

Rated 5 out of 5 stars

Without a doubt the best customer service experience I've ever had. After a rocky start to my running journey with another local shop who misdiagnosed my gait, I tried out running bear and wa... See more

Company replied

Rated 5 out of 5 stars

Visited the Didsbury store this morning and the staff are all very friendly, knowledgable and very helpful. Nothing was too much bother for them. Came away with a new pair of HOKA Bondi 9 - very ple... See more

Rated 5 out of 5 stars

Hi I met a lovely running club member at Nantwich who also works in store at Alderley Edge. I cannot thank her enough for her sales advice and help to join the running club around Cheshire. Grea... See more

Rated 5 out of 5 stars

Akkeal was super nice and was able to do a gait analysis for me even though it was mega busy. He was able to find me 3 pairs of shoes within 5 minutes that suited my running style. He even gifted me 1... See more

Rated 5 out of 5 stars

Today I got lovely new Brooks Cascadia 19 trainers from the @runningbearshop in Nantwich I also took in my New Balance X860 Road trainers for another check over, they are approaching 1000 m... See more

Rated 5 out of 5 stars

I bought Black Brooks Trainers recently. They werent in stock in Alderly Edge where we occasionally visit as a treat. However, the amazing staff offered that they would be able to post these to our h... See more

Rated 5 out of 5 stars

I have had nothing but fantastic experiences with Running bear. I’ve been to the Alderley Edge store and more recently the Nantwich store. The staff really can’t do more for you. Especially Jordanna.... See more

Rated 5 out of 5 stars

Really lovely experience shopping with this small business - great item (I bought the dryrobes), arrived really quickly, great packaging and lovely touch in the handwritten note also. Have just purcha... See more

Company replied

Rated 5 out of 5 stars

Made a mistake on my order so rang them and got it resolved, within seconds! Order came in few days and had a hand written thank you card (...put a smile on my face) Will definitely recommend Ru... See more

Rated 5 out of 5 stars

The best customer service experience I've ever had. I visited the Alderley Edge store for some new running shoes the knowledge and expertise from the staff is amazing. I couldn't recommend them enough... See more

Company replied

Rated 5 out of 5 stars

Friendly helpful knowledgeable bear staff. I frequently visit my local Nantwich branch to purchase my gym kit and exercise equipment - top advice regarding training shoes etc. Always look forward to... See more

Rated 5 out of 5 stars

I have bought shoes and clothing on different occasions from Running Bear, Nantwich and have always received great service! They have a great range to choose from and I would highly recommend paying... See more

Rated 5 out of 5 stars

Bought online a running Vest for pick up. Very professional and friendly lady handed over to me very quickly. Felt like family. They run their business as a family and treat customers as such to... See more

Rated 5 out of 5 stars

The staff were helpful, and knowledgeable about my specific needs for running shoes. They also have in stock the range of products to make an informed choice.

Rated 5 out of 5 stars

Came in to the Alderley store recently for some advice on a new training shoe. Left with what are my new favorite runners and was very happy with the service from the team. Always a great experience w... See more

Company replied

Rated 5 out of 5 stars

Had a great experience Today in the Nantwich store.Charmaine was brilliant, gave me loads of great advice, and helped me pick the perfect pair of trainers. Will be back and highly recommend. Thank you... See more

Rated 5 out of 5 stars

Brilliant shop, Staff very friendly and knowledgeable, they ordered my running shows and phoned me a couple of days later to say they had arrived, also coffee shop is the place to meet friends and fel... See more

Rated 5 out of 5 stars

Super helpful, beautifully packaged jacket and good price. Been looking for ronhill mercurial jacket for a while and v good price in sale. Loving the jacket so far too.

Company replied

Rated 5 out of 5 stars

Fantastic service from Jordanna and the team, the staff are always so friendly, welcoming and helpful. Wouldn’t shop anywhere else for my trainers

Company replied

Rated 5 out of 5 stars

Shoes arrived today, fast delivery. Note inside the box is why you use stores like this, for the personal touch. I will definitely be back 🙂

Rated 5 out of 5 stars

I wish this was my local running shop … Love this company. Quick despatch and delivery and a friendly little note in the trainer box too. Answered my questions about the trainers really quickly to... See more

Rated 4 out of 5 stars

Purchased men’s 2 xu joggers. Great material comfortable and well made. Leg length is about 1 inch short!

Rated 5 out of 5 stars

Visit Alderley Edge shop this weekend, and all the staff were very friendly and knowledgeable. Can’t thank Sophie enough for all her help.

Company replied

Rated 5 out of 5 stars

It’s so nice to have a company online that provide a human touch. They made sure that finding the right shoe was easy.

Rated 1 out of 5 stars

Visited the Nantwich store and the man that helped me was so helpful, I tried lots of trainers. The ones I chose were a light colour so he showed me the colours he could order. I chose a navy pair.... See more

Company replied

Rated 5 out of 5 stars

Fast postage and the best price I found for the trails shoes I wanted. Overall amazing service and I will be back.


Company details

  1. Running Shop

Information provided by various external sources

👟The Running Specialists 🏃🏼‍♀️ Running Gait Analysis In Store or Virtual Gait Analysis 🥇 Running Bear Virtual Running Club


Contact info

4.8

Excellent

TrustScore 5 out of 5

427 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Experience ! Recommend

Visited the Didsbury store this morning and the staff are all very friendly, knowledgable and very helpful. Nothing was too much bother for them. Came away with a new pair of HOKA Bondi 9 - very pleased. Would recommend 100%

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality footwear

Excellent service and quality footwear. 1 pair I ordered was out of stock, they quickly let me know and offered a refund, but assured me it would only he 5-7 days and they were right. They also dispatched the other pair immediately. Would highly recommend

2 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff were helpful

The staff were helpful, and knowledgeable about my specific needs for running shoes. They also have in stock the range of products to make an informed choice.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

One happy customer

So today I visited the store at Alderley Edge and saw Maria. I needed new ‘everything’ following a recent osteoarthritis diagnosis. I had sole implants from the hospital to try out too. Honestly I must’ve tried on 10 pairs of trainers. Her patience and expertise was second to none and I would highly recommend anyone to visit the Running Bear stores for the 1-1 service they provide. It really does feel personal to you, my second visit now and I wouldn’t hesitate to return in the future. I left with hoka slides, hoka trainers and new balance trail trainers. Thanks Maria xx

16 January 2026
Unprompted review
Rated 5 out of 5 stars

New Brooks Cascadia…and more!

Today I got lovely new Brooks Cascadia 19 trainers from the @runningbearshop in Nantwich

I also took in my New Balance X860 Road trainers for another check over, they are approaching 1000 miles!! ( yep 1000! ) and other than a replacement internal cushion sole they are still looking good, and I have it confirmed they still have life left in them! 🙌
I also took my New Balance fuel cell trainers with me, I enjoy the bounce and lightweight feel of this trainer for speedy efforts, but due to the dropped heel ( compared to my other trainers ) I felt the pull in my calf, so Zak sorted this out with a small light heel insert that just raises my heel enough to help, but doesn’t alter the sole or mechanics of the shoe….

All these trainers have been purchased from @runningbearshop Nantwich 👏 👏

So, today’s excellent customer service and help consisted of:
1. Guidance and help on a new pair of trainers 😍
2. An Mot on an existing pair of trainers 🙌
3. Plus a solution to help me get the best out of my speedy trainers! ✔️

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service from running bears with only 3 day turnaround plus free delivery, plus lot cheaper on Adidas adizero evo sl than any site, definitely use you again 👌

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience Today in the…

Had a great experience Today in the Nantwich store.Charmaine was brilliant, gave me loads of great advice, and helped me pick the perfect pair of trainers. Will be back and highly recommend. Thank you!

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought my first pair of running shoes…

Bought my first pair of running shoes from here on Sunday. They were very helpful helping me decide, we tried a few different brands to make sure I was buying the right ones. I’d recommend here to anyone they are very knowledgeable and willing to spend the time with you explaining the difference between each make and model

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Was recommended this store and it did…

Was recommended this store and it did not disappoint, the staff that were on were knowledgeable and extremely helpful. They did my gait and gave me a selection to try that were suited to my needs. Helping me to make an informed choice, as to what trainers I wanted.
Somewhere I will definitely revisit in the future.
Thank you!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Shoes arrived today, fast delivery. Note inside the box is why you use stores like this, for the personal touch. I will definitely be back 🙂

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, trustworthy company

Bought a pair of women's Asics Gel Nimbus 27 from this company

Communication was excellent, the price was really good and the service was top notch. A handwritten note in the box was a really nice gesture

It was good to support a small, independent business

Would highly recommend and definitely use again

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Cool Pants

Being nearly 87 years old and an Honourary Membership to FRA only jogging and fast walking now. My original pants bought from R B. I needed new, so ordered, but wrong when tried on. Returned goods back for replacement Brilliant service no worries at all . But previous experience similar. Highly recommended

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly Helpful Knowledgeable Bear Staff, Wide Selection of Top Quality Running Shoes, Clothing, Equipment

Friendly helpful knowledgeable bear staff. I frequently visit my local Nantwich branch to purchase my gym kit and exercise equipment - top advice regarding training shoes etc.
Always look forward to visiting the “Bear and Boost” cafe upstairs, recommend the healthy smoothies but also a great selection of delicious cakes, panini sandwiches etc…

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I have bought shoes and clothing on different occasions from Running Bear, Nantwich and have always received great service! They have a great range to choose from and I would highly recommend paying them a visit

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!!!

I bought Black Brooks Trainers recently. They werent in stock in Alderly Edge where we occasionally visit as a treat. However, the amazing staff offered that they would be able to post these to our home adresss. We wanted these shoes for school wear and wanted them in time for the last day of school so we asked them if they would be in time for Friday last week (18th July) and they said they would be in time. And right they were, we got them in time before the expected time. These shoes are comfortable and wonderful. Amazing overall, and one of the reasons we won't stop coming here!
5 Stars ! *****

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Just the best service!

Booked a gait analysis at Nantwich in order to purchase new running shoes and got just the best service! Professional, knowledgeable and friendly. No hard sell, lots of choice and I got the perfect trainers plus a cheeky 10%off in Bear & Boost - absolutely delicious. Can’t recommend enough.

3 July 2025
Unprompted review

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