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Samako Cleaning Reviews 3,284

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality and effectiveness of the products, noting their ease of use and the impressive results achieved on various surfaces. Consumers appreciate the solid construction and thoughtful design of the appliances, highlighting their reliability and the convenience they bring to household cleaning. People also express satisfaction with the delivery service, often mentioning the swiftness of the deliveries. In cases where issues arose, such as malfunctions or defects, reviewers were pleased with the prompt and professional service they received, with replacements being sent quickly. The user experience is consistently praised, with many customers recommending Samako products to others and expressing their intention to make future purchases.

Based on these reviews

Rated 5 out of 5 stars

We bought a steam cleaner from Samako and were impressed right from the start, it worked beautifully. After a little while, though, our unit developed a small malfunction. These things happen, so... See more

Rated 5 out of 5 stars

I just wanted to drop a quick note to say how pleased I am with the Samako steam appliance I recently purchased. It’s incredibly easy to use, which is a huge plus for me as I'm not exactly tech-s... See more

Rated 5 out of 5 stars

We bought the "Power Clean Pro" and tried it out. The result was splendid! Unfortunately, after a few days, the machine stopped working. It kept switching between the different cleaning modes.... See more

Rated 5 out of 5 stars

Amazing Cleaner – Highly Recommended! This cleaner has truly exceeded my expectations. From the very first use, it’s clear that this is not an average appliance, but a powerful and reliable mac... See more

Rated 5 out of 5 stars

I have purchased the stick vacuum cleaner and it has been absolutely fantastic. Having used Dyson for years and I can honestly say that Samako does an amazing job. Does everything it promises and it’s... See more

Rated 5 out of 5 stars

Bought a vacuum cleaner. Very happy about the working of the device. After 5 months there was a small defect. Reported this to the customer service. After a few emails back and forward the product h... See more

Rated 5 out of 5 stars

It’s a nice Hoover overall, but it struggled a bit when picking up small pieces of paper, one even got stuck. It handles crumbs and carpets quite well, though. Of course, it can’t really compete with... See more

Rated 1 out of 5 stars

I placed two orders three weeks ago, and the tracking numbers ended up being the wrong packages, some items still haven't shipped, and the order statuses in my account are incorrect. Support only prom... See more

Company replied

Rated 4 out of 5 stars

It's an ok product. I had very high expectations given the great reviews and the price. It is not a magic solution but it helps clean your difficult spots. The sending was fast but they make you pay... See more

Rated 5 out of 5 stars

Purchase totally worth it. Customer service is top, answering and following up with enquiries in a record time. Received the items in perfect condition. Already used it to clean the mattress, it looks... See more

Rated 5 out of 5 stars

I was sceptical but as i was given a 30 days try out period I bought it and used it to clean my pretty expensive toppermattress of my Swiss Sense bed. It was either buying a new topper for 800 eur... See more

Rated 5 out of 5 stars

We bought the Vacuum Cleandetect and have nothing but praise for this vacuum cleaner. It handles well and feels very sturdy. It’s actually fun to vacuum with, and we now use it every day. On top of... See more

Rated 5 out of 5 stars

I purchased the Steelstofzuiger CleanDetect that unfortunately had a defect. However, I was extremely impressed with the post-sales support I received. The customer service team was incredibly attenti... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I really love the Samako brand! I already own their steamer for cleaning stains, and it works amazingly well. Recently, I ordered the vacuum that also mops, and I’m honestly impress... See more

Rated 5 out of 5 stars

This was just an ad on my Instagram but given the other great reviews we decided to order. Got a great discount with Black Friday, arrived 2 days later and works amazing. Dyson who?!!

Rated 4 out of 5 stars

I needed equipment to help me with cleaning at home, I found this super good one that helps me a lot. Regarding the company, they need to improve the information more. I bought the product. They didn... See more

Rated 2 out of 5 stars

After 1 month I received the product. Build quality and suction looks good overall. However after 3 tries it still leaves stripes on my couch because the steam is applied unevenly. I concluded it's be... See more

Company replied

Rated 5 out of 5 stars

After a few weeks I had a little issue with the Samako Powerclean. Had email contact with the company. They react very fast and within a few following emails I was offered a solution: they replaced th... See more

Rated 5 out of 5 stars

ordered the Samako cleaning device. The first one arrived damaged, but they quickly sent me a replacement, which works perfectly. I think it’s an affordable and reliable device!

Rated 1 out of 5 stars

I placed an order over three weeks ago and was told the products would be delivered within a few days. Unfortunately, I’m still waiting. Despite several follow-ups, there has been no clear update and... See more

Company replied

Rated 1 out of 5 stars

Very bad service, I have ordered 3 products since end of December and till today I haven’t received everything. I have contacted them multiple time and they promise to ship them, but they never do. So... See more

Company replied

Rated 1 out of 5 stars

The machine is too big, almost impossible to get the water out of the clean tank continer, the user manual poorly explains how to use it and it is very loud. I sent it back and have not heard back... See more

Company replied

Rated 1 out of 5 stars

I have not yet received my product which was ordered in black Friday sale Order no #34912 After so much wait and continue to contact gpt the track and trace code of DHL DHL eCommerce trackingn... See more

Company replied

Rated 4 out of 5 stars

I was a bit sceptical at first but was really pleasantly surprised how good it cleaned my sofa and carpet! Delivery took longer than expected without really getting an update, but ultimately the tea... See more

Rated 1 out of 5 stars

I do not suggest for you to buy products from this company. We bought 2 Samako products from a reseller -a steam cleaner and a stain cleaner. The steam cleaner's head for all the small attachments bro... See more

Company replied

Rated 3 out of 5 stars

Cleans well, but doesn't do what is advertised in the videos. It's also very expensive for what it offers. I thought I could use it as a vacuum cleaner too, but that's not the case. The product that's... See more

Rated 5 out of 5 stars

I ordered the Samako cleaning device. The first one arrived damaged, but they quickly sent me a replacement, which works perfectly. I think it’s an affordable and reliable device!

Rated 5 out of 5 stars

First of all, world class customer service. I requested some help and got my answers promptly. Then the product just as shown in the website, restored my furniture like new. Easy to use and handy in a... See more

Rated 1 out of 5 stars

I've ordered a sofa cleaner from them, and received an email that shipment might be delayed for a few days. But one week after ordering, the order status was still "shipment in preparation", so i've r... See more

Company replied

Rated 5 out of 5 stars

I experienced an issue with shipping (in transit). Was able to call samako and they solved the issue promptly. I ordered a ultrasonic cleaner. Which so far works well and is practical.

Rated 5 out of 5 stars

Samako offers a great steam cleaner! Unfortunately, we experienced a malfunction with our product, but the service team was very kind and professional and send us a new unit asap. Would recommend!

Rated 5 out of 5 stars

We are very pleased with the product that we bought. It cleanse very well. We started with a matras and it removes stains perfectly. The service that Samako provides is very fast, customer friendly an... See more

Rated 4 out of 5 stars

Stong suction, good steaming however the old blood stains in the mattress can’t be helped together with the cleaning spray.

Rated 5 out of 5 stars

My first machine didn't work properly. But when I told them, help was offered professionally. I was sent a new one, which worked perfectly. I have used it several weeks now and I am truly amazed by th... See more

Rated 5 out of 5 stars

Great product, I have the Power Clean Pro and have used it a few times on the couch and in the kitchen. The different bits are really great for all kinds of cleaning solutions. It's a bit of a learnin... See more

Rated 1 out of 5 stars

Ordered the appliance 2 weeks ago and I still did not receive it or know what the status of it is. I am very disappointed since I needed the machine last week. I would have never ordered it if I knew... See more

Company replied

Rated 2 out of 5 stars

Came in defect, steam and vacuum mode only worked for +-10 min. After that no more vacuum. edit: Got a reply, need to send them a video. Going to send it back based on 14 days return policy.

Company replied

Rated 5 out of 5 stars

Excellent service. I bought a Dect Clean vacuum cleaner, but after a while the suction power decreased. The defective vacuum cleaner was replaced.

Rated 4 out of 5 stars

I ordered a vacuum cleaner from Samako Cleaning over two weeks ago and have had no success contacting them about my missing delivery. They took full payment immediately, but according to the... See more

Company replied


Company details

  1. Cleaning products supplier

Written by the company

Bij Samako geloven we dat hoogwaardige schoonmaaktechnologie niet onnodig duur hoeft te zijn. Veel merken van vandaag vragen hoge prijzen voor hun producten, zonder altijd de kwaliteit of toegankelijkheid te bieden die consumenten verdienen. Wij doen het anders: we bieden innovatieve oplossingen van topkwaliteit, met een strak en modern design, tegen een eerlijke prijs. Onze missie is helder: de geavanceerde technologieën die normaal alleen in dure merken te vinden zijn, toegankelijk maken voor iedereen. We combineren prestaties met stijl en betaalbaarheid, zodat je kunt genieten van een schoon en verzorgd huis zonder compromissen.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very bad service

Very bad service, I have ordered 3 products since end of December and till today I haven’t received everything. I have contacted them multiple time and they promise to ship them, but they never do. Some of the shipped products where damaged and some where returned to the warehouse.

12 January 2026
Samako Cleaning logo

Reply from Samako Cleaning

Hii Paul Tonna,

Thank you for your review and for sharing your experience. I’m really sorry to hear that your order has been so delayed and incomplete, and that some items arrived damaged or were returned to the warehouse. I completely understand how frustrating this is, especially after waiting since the end of December and reaching out multiple times.

This is not the level of service we aim to provide, and I’m sorry that the promises you received did not translate into a smooth resolution. Your feedback is important to us and helps us identify where things are going wrong.

If you’re open to it, we would like to take another careful look at your situation and see how we can properly resolve this for you. You can reach us via [email protected]
, and we will do our best to help you as quickly as possible.

Liefs,
Anna

Rated 5 out of 5 stars

Great product

Great product, I have the Power Clean Pro and have used it a few times on the couch and in the kitchen. The different bits are really great for all kinds of cleaning solutions. It's a bit of a learning curve to clean the machine well after use though. This takes some time.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I bought a Dect Clean vacuum cleaner, but after a while the suction power decreased. The defective vacuum cleaner was replaced.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Cleaner

Amazing Cleaner – Highly Recommended!
This cleaner has truly exceeded my expectations. From the very first use, it’s clear that this is not an average appliance, but a powerful and reliable machine that delivers exactly what it promises. The suction power is impressive: dust, hair, and crumbs are effortlessly removed, even from carpets and hard-
to-reach corners.
What I especially appreciate is how solid and well-
built it feels. You can tell it’s a high-quality product
designed with care. It runs smoothly, isn’t overly noisy, and is very easy to use. Maintenance is simple as well, which makes the overall experience even better.
In short, this is a top-quality vacuum cleaner that does its job perfectly, is highly reliable, and makes household cleaning much easier. I’m extremely satisfied and would definitely recommend it to anyone looking for a truly great vacuum cleaner.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I really love the Samako brand! I already own their steamer for cleaning stains, and it works amazingly well. Recently, I ordered the vacuum that also mops, and I’m honestly impressed. The AI feature that detects the type of floor and adjusts how it works is such a smart touch and makes cleaning so easy.

I also love the smell of their cleaning products so much that I ended up buying more. As a bonus, I received a small textile/room spray as a gift, and the scent is absolutely lovely. The stain remover spray works perfectly with the steamer vacuum too, which is a huge plus.

I’ve now also purchased the Nano handheld vacuum, waiting for it to arrived, at leased I would be able to vacuum my corners, stairs and couch with it. My brother came over, tried it, and immediately wanted one for himself. He jokingly asked if he could borrow mine… I told him he’d have to get his own! 🤦😂 No borrowing.

Great products, thoughtful technology, and amazing scents. Highly recommend Samako! Really fell in love with their products.

30 December 2025
Rated 1 out of 5 stars

a mess bordering on fraud

I placed two orders three weeks ago, and the tracking numbers ended up being the wrong packages, some items still haven't shipped, and the order statuses in my account are incorrect. Support only promises to look into the matter, but nothing has changed so far. They're just empty promises and assurances that it's not a scam. But in practice, it feels like a complete scam.

28 November 2025
Samako Cleaning logo

Reply from Samako Cleaning

Hi Dmitrii,

Thank you for your review. We understand how frustrating this situation must be, especially after waiting several weeks and receiving confusing tracking updates. That is certainly not the experience we want to offer.

We would like to clarify that your shipment is currently available at the pickup location. As this order is being shipped to Portugal, delivery times can unfortunately be longer than usual due to international transit and local carrier processing.

We understand that the lack of clear updates has caused concern, and we sincerely apologise for that. If you would like us to check the pickup details or assist further, please don’t hesitate to reach out via [email protected]
.

Liefs,
Anna

Rated 1 out of 5 stars

I have not yet received my product…

I have not yet received my product which was ordered in black Friday sale
Order no #34912
After so much wait and continue to contact gpt the track and trace code of DHL
DHL eCommerce trackingnummer: 3SMPK28384141
That code says that the product is returned back to Samako.
This is soon bad after waiting for the product, this is returned back.
Appreciate your help

3 December 2025
Samako Cleaning logo

Reply from Samako Cleaning

Hii Gaurav,

Thank you for sharing your experience, and I completely understand how frustrating this must be, especially after waiting since the Black Friday sale.

I’ve checked your order #34912 and the DHL tracking number you provided. According to the latest update, the shipment was indeed returned to us by DHL. This should, of course, not have happened and we sincerely apologise for the inconvenience.

We are currently preparing a new replacement shipment for you so you can receive your order as quickly as possible. You will receive a new track & trace code as soon as the package has been handed over to the carrier.

Thank you for your patience, and again our apologies for the trouble. If you have any further questions, we’re here to help.

Love,
Anna

Rated 5 out of 5 stars

It’s a nice Hoover overall

It’s a nice Hoover overall, but it struggled a bit when picking up small pieces of paper, one even got stuck. It handles crumbs and carpets quite well, though. Of course, it can’t really compete with a Dyson, but that’s understandable given the price.

1 December 2025
Rated 2 out of 5 stars

The items come not on time

The items come not on time

2 December 2025
Samako Cleaning logo

Reply from Samako Cleaning

Hee Raheel,

Thank you for your feedback, and we’re sorry to hear that your items did not arrive on time. This is not the experience we want to deliver. We’ve recently adjusted our delivery promise to better reflect the current processing times, and we’re working hard to speed things up again.

Love,
Anna

If you’d like us to check your order status directly, feel free to reach out — we’re happy to help.

Rated 5 out of 5 stars

Purchase totally worth it

Purchase totally worth it. Customer service is top, answering and following up with enquiries in a record time. Received the items in perfect condition. Already used it to clean the mattress, it looks brand new!!

19 November 2025

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