Verified
I have been ordering from scentstore for years there just the best never wait long for my delivery thank yiu so much😃
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Verified
Easy to use website. Happy with purchase, good price and quick delivery. Kept me updated when item was dispatched and due for delivery. Excellent service all round. Thank you!
Company replied
Verified
Searched online for quite a while and also in stores for this product and this was the cheapest price I could find so I took a chance and ordered it as it said 2- 5 working days which would have been... See more
Company replied
Omg !!! Cannot praise this company high enough perfume was cheaper ! Delivered very quick and undamaged unlike my experience with John Lewis!!! And included a,sample of my next fav try on !!! Will def... See more
Company replied
Company details
- #16 of 108 best companies in Perfume store
- #12 of 78 best companies in Cosmetics and Perfumes Supplier
- #25 of 125 best companies in Cosmetics shop
- #18 of 62 best companies in Skin care clinic
About Scentstore
Written by the company
|
|
||
|
|
||
|
|
Scentstore Expert Fragrance & Beauty Retail
Written by the company
- Discover authentic perfumes, aftershaves and beauty from top brands.
- Scentstore brings you the best in luxury fragrance and beauty. We source directly from verified UK suppliers and stock globally loved brands alongside niche finds. Whether you’re restocking your signature scent or gifting something special, we deliver authenticity, value and service you can trust.
The Scentstore Promise
Shop confidently — genuine brands, guaranteed quality.
We guarantee that every fragrance and beauty product you purchase from Scentstore is 100% authentic and sourced via authorised UK channels. Should anything arrive damaged, incorrect or not as described, our customer service team will resolve it quickly and fairly. Your satisfaction and trust are our priority.
Contact info
10-11 Cathedral Lane, TR1 2QS, Truro, United Kingdom
- 01872 263663
- [email protected]
- scentstore.com
Luxury fragrance. Trusted expertise.
Verified
I have been ordering from scentstore…
I have been ordering from scentstore for years there just the best never wait long for my delivery thank yiu so much😃
30 January 2026
Reply from Scentstore
Hi there,
Thank you so much for your wonderful 5-star review — and for being such a loyal customer over the years. That truly means a lot to us.
We’re delighted to hear you’ve consistently received your deliveries quickly — that reliability is something we pride ourselves on. Thank you for your continued support; we genuinely appreciate it and look forward to many more orders to come.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for your lovely review! We’re so pleased to hear your aftershave arrived quickly and that you were happy with the service. That’s exactly what we aim for — straightforward, efficient, and reliable.
We really appreciate your support and hope to welcome you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for your brilliant 5-star review! We’re so pleased you found our prices competitive and were happy with the service and fast delivery. That combination is exactly what we aim to deliver every time.
We truly appreciate your support and look forward to welcoming you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Top Notch Company
Easy to use website. Happy with purchase, good price and quick delivery. Kept me updated when item was dispatched and due for delivery. Excellent service all round. Thank you!
16 January 2026
Reply from Scentstore
Hi there,
Thank you for the fantastic 5-star review! We’re really pleased to hear you found our website easy to use and were happy with the price, delivery speed, and order updates. Providing clear communication and a smooth experience is something we take seriously, so your feedback means a lot to us.
Thank you for choosing Scentstore — we truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for the 5-star review! We’re glad to hear you were happy with the fast shipping — getting orders out quickly is something we take seriously.
We appreciate your support and hope to see you back at Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Really pleased with my order beautiful…
Really pleased with my order beautiful wrapped aswell as I asked ,quick ordering no issues delivered on time thank you again
8 December 2025
Reply from Scentstore
Thank you so much for the lovely 5-star review! We’re delighted to hear you were really pleased with your order and that it arrived beautifully wrapped just as requested. It’s great to know everything went smoothly — from ordering through to on-time delivery.
Thank you again for choosing Scentstore. We truly appreciate your support and hope to welcome you back very soon.
Warm regards,
The Scentstore Team
Verified
A Great Service
Speedy delivery, items were well packed. I would purchase from this retailer again.
30 December 2025
Reply from Scentstore
Hi there,
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the speedy delivery and careful packaging — we take a lot of pride in getting those details right.
We truly appreciate your kind words and look forward to welcoming you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
The order is dispatched straight away…
The order is dispatched straight away and it is package with care.
10 December 2025
Reply from Scentstore
Hi there,
Thank you for the lovely 5-star review! We’re delighted to hear your order was dispatched straight away and packaged with care — that’s exactly how we believe things should be done.
We really appreciate your support and look forward to welcoming you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
It was very easy to order.
It was very easy to order.
And the perfume came beautifully wrapped.
Unfortunately the design of the bottle didnt look as advertised.
8 December 2025
Reply from Scentstore
Hi there,
Thank you for taking the time to leave your review and for sharing your experience. We’re pleased to hear you found the ordering process easy and that your perfume arrived beautifully wrapped — that’s reassuring to know.
We’re sorry to hear about the disappointment with the bottle design not matching what was advertised. From time to time, brands do update their packaging, and stock supplied may reflect the latest design from the manufacturer. That said, we completely understand how important presentation is, and we appreciate you flagging this.
Thank you again for your feedback — it genuinely helps us improve and set clearer expectations for our customers.
Warm regards,
The Scentstore Team
Verified
Easy to find and order.
3 December 2025
Reply from Scentstore
Hi there,
Thank you for your 5-star review! We’re pleased to hear you found it easy to find what you were looking for and place your order — that smooth experience really matters to us.
We appreciate your support and hope to welcome you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for the brilliant 5-star review! We’re so pleased you were happy with the speedy delivery and that we had what you were looking for in stock.
We really appreciate your support and hope to welcome you back to Scentstore again very soon.
Warm regards,
The Scentstore Team
Verified
Great customer service
Searched online for quite a while and also in stores for this product and this was the cheapest price I could find so I took a chance and ordered it as it said 2- 5 working days which would have been Christmas eve for free delivery .Scentstore upgraded my delivery to 48hr tracked without me requesting therefore I recieved my parcel early .so how delighted was I Thankyou Scentstore, great price and excellent customer service ,will definitely use you again
17 December 2025
Reply from Scentstore
Hi there,
Thank you so much for taking the time to leave such a thoughtful 5-star review. We’re absolutely delighted to hear that you found the best price with us and that the delivery upgrade meant your order arrived earlier than expected — especially at such an important time of year.
Providing great value alongside genuinely helpful customer service is what we’re all about, so your kind words really mean a lot to the team. We’re thrilled you were delighted with your experience and look forward to welcoming you back to Scentstore again very soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for the wonderful 5-star review! We’re delighted to hear you were happy with our communication, pricing, and prompt delivery — that’s exactly the experience we aim to deliver.
We really appreciate your support and look forward to welcoming you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for the fantastic 5-star review! We’re so pleased to hear you enjoyed both the great deals and the service — that balance is exactly what we strive for.
We really appreciate you choosing Scentstore and hope to welcome you back again soon.
Warm regards,
The Scentstore Team
Verified
Very easy to order
11 December 2025
Reply from Scentstore
Hi there,
Thank you for your 4-star review! We're glad to hear you found it very easy to place your order — that's exactly the experience we want for all our customers.
If there’s anything we could improve to make your next visit a 5-star one, we’d love to hear from you.
Warm regards,
The Scentstore Team
Verified
Great price and quick delivery
Great price and quick delivery. Keep in touch so you know when it will arrive. Very quick and efficient company definitely be using again
9 December 2025
Reply from Scentstore
Hi there,
Thank you for such a fantastic 5-star review! We’re so pleased you found the price great, delivery speedy, and our updates helpful along the way.
Your kind words about our efficiency mean a lot to us, and we’re delighted to hear you’ll be returning — we look forward to welcoming you back to Scentstore soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for your 5-star review! We’re delighted to hear you found it easy to order and were happy with our response — that’s exactly the experience we aim to deliver.
We really appreciate your support and hope to welcome you back to Scentstore very soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for your brilliant 5-star review! We’re so pleased to hear the ordering process was smooth, the price was right, and your order was dispatched the very same day.
We really appreciate you choosing Scentstore and hope to see you again soon.
Warm regards,
The Scentstore Team
Verified
Reply from Scentstore
Hi there,
Thank you for the wonderful 5-star review! We’re delighted to hear your order arrived quickly and made the perfect gift.
We truly appreciate your support and hope to welcome you back to Scentstore again soon.
Warm regards,
The Scentstore Team
Verified
Excellent
Excellent! Easy to order at a very good price. Packaged well, quick delivery, and kept me well informed. I will definitely order again!
25 November 2025
Reply from Scentstore
Hi there,
Thank you for the fantastic 5-star review! We’re really glad to hear your order was easy, well-priced, securely packaged, and delivered quickly — and that our updates kept you in the loop throughout.
We truly appreciate your kind words and look forward to welcoming you back to Scentstore again.
Warm regards,
The Scentstore Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.