The Perfume Shop Reviews 165,117

Gill from Hanley Potteries Centre so very helpful. Took time to explain any new perfumes and aftershave that had arrived in store, helped out and explained what we needed to do if we wanted to order... See more

Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... See more

I love the Parfume Shop online, I'd use their store and have done in the past but we've not got one in our town. Their online shop is easy peasy layout to navigate enabling you to access their sto... See more

I wanted to say that Cody was amazing throughout so positive, so helpful and clearly wanting to do the best job for customers. I saw that with other customers before me. I hope you go very far, Cody.... See more

Their after-sales customer service is dreadful. It seems to be outsourced outside the UK with no proper oversight. There is virtually no way to reach someone who can actually help. The live chat, whic... See more

Walked in just for a quick look and walked out smelling incredible 😂 Becca was an absolute star. Super friendly, knew her stuff, and somehow managed to find a fragrance I actually loved which... See more

Customer service Sales assistant called Ellie was really lovely and friendly, made me feel welcome from the second I walked into store, asked reasonable questions to find out my needs, let me smell... See more

£156.47 order placed 13th Jan 10106290978 lost in transit as evidenced by tracking. Customer services ignore me. They replied to my last negative review on here saying a full refund was issued BUT I... See more

I had such a great experience at this perfume shop! katai was so friendly and helpful and made choosing a fragrance easy and enjoyable. I bought Versace gift set and I absolutely love it, smells amazi... See more

My experience was delightful. The super quick service and readiness to match deals on offer was nothing short of fulfilling. Above all, staff on duty at the Croydon shop were both welcoming and friend... See more

Today, I visited my usual place again—a store I have frequented for years. Gurpreet, the store manager, has always been extremely professional. I genuinely enjoy chatting with her; she is very know... See more

We keep coming back to this perfume shop because of Ramona. Even though there are other places like Boots with lower prices, we still choose to shop here every time. My husband and I genuinely enjoy... See more

Popped into Bloomfields (Bangor, NI) store today on a whim. Greeted by Emma who was extremely helpful and friendly! Thanks very much - ended up buying a gift set and got a few more deals along with so... See more

Huge thank you to Jamie for the excellent service! 🌸 Friendly & Enthusiastic Jamie at The Perfume Shop is an absolute star! They helped me find the perfect fragrance and made the whole experience... See more

Good prices, and perfume arrived quickly. Customer services were easy to contact and quickly fixed an issue with the order. Item was packed well, with no unnecessary plastics. Only downside - there w... See more

Im only rating 5 stars because I cant rate any higher!! I popped into Workington branch today with a challenge for the ladies working A bottle of my husbands favourite spray that was a limite... See more

Visited the Stirling store today .The two ladies who were working at approx 130pm were so helpful and friendly . Going to stock room especially to find a sample for me to try .Nothing was too much tro... See more

My daughter and I bought some perfume from your store at Colne (Boundary Mill) today 14/1/2026 The lady who served us couldn’t have been more helpful, assisting us in the purchase of two items and w... See more

Tina was a very excellent sales representative of the company's. She served me well and was very polite and quite helpful to me even when I was u undecided about what I really wanted. In the end,... See more

Really fabulous experience at The Perfume Shop Metro Centre. My wife and I walked in about 20 minutes to closing time, and Lauren was really helpful. I went to expand my perfume collection and Laure... See more

I was welcomed by Jane today I was picking a wee treat for myself and she was incredible on showing me all the offers and scents. Such a wonderful lady very friendly and a professional manner. Thank y... See more

Kiah and Gill were fantastic. Kiah showed incredible patience while I compared two aftershaves and asked the same questions repeatedly—she never once rushed me. Gill was also very friendly and helpful... See more

i visited the worcester location in chapel walk in search of my new scent. i’d worn the same for the past 30 years until it was discontinued:( i’ve been researching and searching for the past 4 years... See more

Popped in today (New Years Eve), we were served by Lydine who was very helpful in grabbing both what we went in for and helping us with wanting to try some new fragrances. Lydine was very helpful in p... See more

Item not delivered, Organised a full refund via web chat agent in Dec 2025, told i would have to wait 14 days, No refund still in Feb 2026, contacted again via web chat, gave screenshots of informa... See more

Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more

Azhar was absolutely amazing! He was very knowledgeable, patient, and genuinely helpful without being pushy at all. He took the time to understand what I was looking for and suggested perfumes that... See more

I popped in to buy a birthday present for my dad and was served by Angela. She was absolutely lovely, so friendly, patient, and genuinely happy to help. She took the time to show me lots of differen... See more

Easy to use website - ordering was simple and delivery was free/included. The tracking updates were absolutely first class by email and text, and unbelievably, I ordered late Monday afternoon and the... See more

Top marks to Katie at the Preston shop yesterday. She was so patient and helpful letting us try lots of different aftershaves. We thought we had a loyalty card but couldn't find it after many attempts... See more

Naila was super helpful. Let me smell various different aftershaves before deciding. She didn't steer me towards the more expensive brands and picked a variety of budgets. Naila was really fun and... See more

My experience here is always lovely, warm, and welcoming. Donna is absolutely superb. She is extremely helpful, always has a can do attitude, and no matter the time always puts 100 percent in. There w... See more

Was in your East Kilbride store looking to purchase some perfume. Angela the assistant was very helpful and offered various testers of different perfumes I hadn't tried before and new ones too. Didn't... See more

I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... See more

Fantastic perfume shop with a great selection of fragrances. The atmosphere is welcoming, and everything is neatly presented. Thank you so much to Sue for her excellent customer service; she was frien... See more

We get our four daughters a new perfume every Christmas - they all work full time so buy everything else for themselves! We have the same helpful Manager patiently assisting us each year, doesn't... See more

Wow the girls in the shop at Clydebank shopping centre have got to be the best at what they do. Every time I shop there I get treated like a special person 😁 Ava wrapped my shower gel, deodorant a... See more

What a lovely visit we had in the Darlington store, we were shopping for a birthday gift and ended up not only making our purchase but also having the best time with Ann and Sophie ❤️ Their service... See more

Very attentive staff in your Highcross, Leicester branch (note: your drop down menu suggests the shopping are is The Shire but it hasn't been called that in years). The perfume I wanted was not in sto... See more

The stories of the perfumes the lovely lady showed me in what they call niche was very interesting she definitely knew what she was talking about which helped me find my perfect perfume. Definitely lo... See more

The lady who served me was great- friendly and knowledgeable. They were offering a 20% discount, and although they hadn't the product (Parda Paradigme 150ml refil) in stock, the lady ordered it for... See more

Delivery was refused by local post office and returned to sender as been chosen pick up point. Called 3 time parfumeshop arenge redelivery. Been told it's not possible till warehouse scans items back... See more

Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... See more