St John Ambulance Cymru Reviews 1,059

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for their personal yet professional approach to training. People highlight the positive user experience, noting that the instructors are efficient, kind, and understanding. Reviewers also appreciate the engaging and fun learning environment, which makes it easy to digest the information. Customers express high satisfaction with the service and quality of the courses. The instructions are clear, concise, and delivered at a level that makes learning easy. Consumers feel more confident in dealing with first aid situations after completing the training. Reviewers also appreciate the trainers' wealth of knowledge and their ability to share real-life scenarios to improve understanding.

Based on these reviews

Rated 5 out of 5 stars

St John's are very personal yet professional in their training. Very informative course (we did fire marshaller) and we would recommend it to all. Our trainer, Chris, had such a good approach to the d... See more

Rated 5 out of 5 stars

Had a great time doing the 3 day first aid at work course. I’ve done a first aid course before but this one was exceptional. I found it difficult to digest the information in my last first aid course... See more

Rated 5 out of 5 stars

Our instructor was brilliant. Belinda made us feel at ease straight away. The course was not rushed in any way, and if we had questions, there was no problem going back over something, or explaining i... See more

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Rated 5 out of 5 stars

Ben from the South Wales St John ambulance was fantastic! He was very clear in how he explained things, was very knowledgeable and was more than happy to answer any questions. He shared real life s... See more

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Rated 5 out of 5 stars

Sam from St John Ambulance was a fantastic teacher and fun to learn from. I would highly recommend coming to St John Ambulance if you’re looking to be First Aid Trained. I will definitely be returning... See more

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Rated 5 out of 5 stars

The course was very enjoyable not as intense as others I have done , but very informative, both trainers had a wealth of knowledge and were very friendly , the 3 days flew by but , at the end of it I... See more

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Rated 5 out of 5 stars

The course tutor, Lisa Nicholls made everyone feel at ease throughout the 2 days. Her training methods were clear, concise and delivered at a level which made learning easy. A very enjoyable 2 days

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Rated 5 out of 5 stars

Our trainer, Tanya, was great and very engaging! She shared lots of interesting stories and experiences that were really enjoyable to hear. She made the session engaging, which meant it didn’t drag at... See more

Rated 5 out of 5 stars

Excellent Course, instructor was clear and precise and set a good pace.Very informative, hands on and I would recommend anyone who is offered a place on this course to attend.Well done St Johns Ambula... See more

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Rated 5 out of 5 stars

Becky was a fantastic trainer. Explained things very well, revisited previous days to recap what we did. Learning through lots of practical activities. Very helpful amd friendly and encouraging. Lots... See more

Rated 5 out of 5 stars

This is the third time of completing a first aid course and couldn’t recommend it highly enough. The instructor was knowledgeable, clear, and made the session engaging from start to finish. Everythin... See more

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Rated 5 out of 5 stars

Absolutely loved the course.my st John's trainer becky was brilliant she was very thorough and explained everything in a way was quick to learn I actually didn't take any notes the entire course as it... See more

Rated 5 out of 5 stars

Martin was brilliant trainer for my first aid course. He explained things in a way that made them really easy to understand. The course flowed well and he kept everyone interested and engaged. His... See more

Rated 5 out of 5 stars

Fantastic course. Ben made us feel relaxed and reassured and was a fantastic trainer. No question was ever thought “silly”, explained everything extremely well and given plenty of chances to ask que... See more

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Rated 5 out of 5 stars

The 3 day first aid course i attended was really enjoyable and so interesting...now feeling alot more confident when dealing with first aid situations in the work place...Ben...our trainer was absolut... See more

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Rated 5 out of 5 stars

Becky had to stand in at the last minute due to illness. She is very knowledgeable and made everyone feel at ease. As this was a recertification 2 day course we had cover a whole range of different to... See more

Rated 5 out of 5 stars

Just finished the 2 day work place re-qualification first aid course. Mike, our trainer was informative, fun, well organised and knowledgeable. I really enjoyed the two days and felt I learnt a lot, a... See more

Rated 5 out of 5 stars

I was expecting to be bored out of my skull, to just be going through the motions to get through the coarse but Martin made this one of the best courses I've ever been on with his witty approach, wond... See more

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Rated 5 out of 5 stars

1 day first aid training. Was really good. Chris was extremely knowledgeable on every subject. We was able to ask question without feeling embarrassed for not understanding. He was able to tell it d... See more

Rated 5 out of 5 stars

Great course. Very informative, but taught in an engaging and memorable way, knowledge seemed to sink in with clear explanation. Mike our instructor in Cardiff was amazing. Very knowledgeable and pati... See more

Rated 5 out of 5 stars

Celyn was an excellent and engaging instructor with plenty of real world examples to bring things to life. I cannot fault her during and very insightful three days. One bit of feedback for St John... See more

Rated 5 out of 5 stars

Becky was an amazing instructor who went through everything methodically and with care. No question was too silly and made everyone feel welcome! Couldn’t have asked for anyone better for my 3 day fir... See more

Rated 5 out of 5 stars

Ive been to many 1st aid courses in my life and this was definitely the best (probably helped that it was 3 rather than 1 or 2 days). John the trainer was absolutely excellent, he drew upon years of... See more

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Rated 5 out of 5 stars

I have been on previous first aid courses and this is the second one I have attended provided by St John Ambulance. The course is delivered in a fun way despite the importance of it. It was well laid... See more

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Rated 5 out of 5 stars

Excellent well structured course. I have been on many various courses throughout my work career, this Mental Health first aider course put together by St John Ambulance Cymru is by far the best I have... See more

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Rated 5 out of 5 stars

I enjoyed the course,great to learn new things and the recap after each day. The instructor came across really well with the way he explained various topics and demonstrations. Made sure we took i... See more

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Rated 5 out of 5 stars

Absolutely loved my trainer, she was fantastic. Attentive and informative. Just the right amount of joking about without making a joke of the course. And she didnt laugh at my stupid questions! Always... See more

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Rated 5 out of 5 stars

Had a fantastic experience I’ve done first aid three times in past and always felt overwhelmed by information, this was so good it was easier to understand and the day went by fast. I definitely feel... See more

Rated 5 out of 5 stars

Great training session with vital skills taught in a concise/ simple way as to not over complicate and scare us! Belinda was fun and engaging with a good sense of humour. I definitely feel more confid... See more

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Rated 5 out of 5 stars

Sam delivered the training perfectly. A good mix of theory and practical helps me to learn and with a bit of humour made for a brilliant training course. Sam answered all questions I had making me fe... See more

Rated 5 out of 5 stars

Best first aid course in years . Sophie first day was brilliant, she has a good listening voice and engaging, Marion the following day was one of the best first aid trainers I’ve seen. Depth and brea... See more

Rated 5 out of 5 stars

Celyn was very knowledgeable and thorough. She covered everything in depth and ensured we had all knowledge to do emergency first aid in the workplace. She made the day enjoyable and used real life... See more

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Rated 5 out of 5 stars

I thoroughly enjoyed the course. Jason was brilliant. He was good at identifying our learning styles. He had a very interactive group that was all engaged throughout. Lots of refreshers and recaps... See more

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Rated 5 out of 5 stars

Ben was amazing at delivering this course , he was full or great knowledge. Ben provided a very calm learning environment and was very patient with us all , would highly recommend this course to every... See more

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Rated 5 out of 5 stars

I had a great 3 days with Sam. She was very informative and helpful when we had questions to ask. Her communication throughout was fantastic and kept us all eager to get up and join in with all demons... See more

Rated 5 out of 5 stars

The Sales Advisors fully understood what I needed and dealt with my requests in a friendly and professional manner. All required training was booked for our staff without any issues. Very impressed wi... See more

Company replied

Rated 5 out of 5 stars

Excellent training 100% worth going on this corse for work place first aid. Celyn is extremely knowledgeable and an asset to your training team. I would definitely recommend this training to anyon... See more

Rated 5 out of 5 stars

Received the 1 day emergency first aid at work course by Sam today. She was extremely friendly and helpful and showed great knowledge about the course. She didn’t just read off the PowerPoint like oth... See more

Company replied

Rated 5 out of 5 stars

Just completed a First Aid at Work course and was genuinely impressed. The instructor was clear, confident, and made learning engaging and accessible. The course struck a great balance between theory... See more


Company details

  1. #3 of 50 best companies in Training Centre
  2. #1 of 7 best companies in Emergency Training
  3. #1 of 6 best companies in Emergency training school
  4. #1 of 16 best companies in First aid station
  5. #1 of 40 best companies in Mental Health Services
  6. #4 of 36 best companies in Training school

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

The teacher was friendly

The teacher was friendly, informative and shared personal experiences making it easy to talk and ask questions. Everything was easily displayed and presentation was well presented. Felt comfortable and at ease doing CPR within my group!

11 February 2026
Rated 5 out of 5 stars

Great Course

Really engaging trainer, content was interesting and as described, left feeling more confident and prepared for a number of situations. Will be looking to book on to more.

11 February 2026
Rated 5 out of 5 stars

EFAW review

Sam was an amazing instructor, she explained everything thoroughly and effectively for myself. I am confident in knowing all of the material that was taught and would be comfortable implementing it into the workplace as well as life in general.
Was good to have a laugh as well, not everything has to be taught so seriously and I loved that from Sam, she made me feel really comfortable.
I wouldn’t hesitate to go again and I’d encourage others to look into a course with St John’s.

Thank you! :)

10 February 2026
Rated 5 out of 5 stars

Great trainer.

I did the one day Emergency First Aid at Work with Donna. She was knowledgeable and engaging, and kept the day flowing well. Really well executed- thank you.

Free tea. :)

6 February 2026
Rated 5 out of 5 stars

Informative and Helpful

I attended on 6th Feb 2026, and trained with Donna. She was excellent throughout the course, entertaining, hugely knowledgeable, very personable, and made the time fly by. I came out feeling so much better prepared to help other people, and whilst I hope I never have to use the skills I have learned, I'm so glad to have learned them. I genuinely believe that this type of course should be taught on the National Curriculum to all secondary age children.

6 February 2026
Rated 5 out of 5 stars

Incredibly informative and easy to learn

Had a great time doing the 3 day first aid at work course. I’ve done a first aid course before but this one was exceptional. I found it difficult to digest the information in my last first aid course but Lisa was a wonderful instructor and made it fun and easy to learn. I would wholly recommend this to anyone looking to learn first aid for whatever reason.

4 February 2026
Rated 5 out of 5 stars

Fantastic experience

The course was full off really useful information. The instructor was really engaging and positive, offering genuine practical help from personal experince. Really enjoyed it!

6 February 2026

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