Step Legal Solicitors Reviews 475

Reply from Step Legal Solicitors

Feb 3, 2026

Dear Norbert,

Thank you for taking the time out of your day to share your experience with us. We truly appreciate your kind feedback and are pleased to hear that your interactions with our team were positive and reassuring.

Providing clear guidance, timely updates and support throughout the process is something we take great pride in, and it is always rewarding to know when those efforts make a meaningful difference. We are especially glad that the collaboration between Jennifer and Agnies helped ensure smooth communication and that your questions were addressed promptly and thoroughly.

Your comments have been shared internally, as feedback like yours not only encourages our team but also helps us continue to refine the level of service we strive to deliver. It was a pleasure assisting you, and we remain at your disposal should you need any further support in the future.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 28, 2026

Dear Miss Wheawall,

Thank you for taking the time to share your positive experience. We’re delighted to hear that Rachel and Lauren made such a positive impression during your time with us. They both take great pride in providing attentive, dependable support, and it’s always rewarding to know their commitment and care have been felt and appreciated by yourself.

Your feedback will certainly be shared with them, and we’re grateful for the trust you placed in our team. We look forward to supporting you again in the future if you need us again.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 14, 2026

Dear Sophie,

Thank you for taking the time to share your feedback and for recommending Step Legal Solicitors. We truly appreciate your recognition of our team and the trust you placed in us throughout your matter. It’s wonderful to hear that you felt supported and well guided from beginning to end, and that the overall experience met your expectations.

We also note that you awarded us four stars, and we genuinely value this insight. We are always striving to improve, and we would welcome the opportunity to learn what we could have done differently to make your experience a five-star one. Your perspective would be invaluable in helping us refine our service even further.

If you would like to discuss this in more detail, please don’t hesitate to contact us on 01782651144 or via email at [email protected]. We would be very happy to hear from you.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 14, 2026

Dear Anne,

Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that our team made the process of documenting your private client matter easy to navigate and smooth from start to finish.

It’s especially pleasing to know that our efficiency, clear communication and timely turnaround met your expectations, and that you felt well informed throughout the process.

We also appreciate your comments regarding the value of our services. Your recommendation means a great deal to us, and we’re grateful for the trust you placed in our team.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 14, 2026

Dear Marion,

Thank you very much for taking the time to share your feedback. We appreciate your kind words and are pleased to hear that you had such a positive experience.

Providing a high standard of service is always our goal, and your review is a wonderful affirmation of our team’s efforts. We value your support and look forward to assisting you again in the future.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 6, 2026

Dear Jamie,

Thank you very much for taking the time to share such a positive review of your experience with Step Legal.

We are delighted to hear that Vicky and her team were able to support you so effectively, particularly as first-time buyers. Purchasing your first home can be a daunting process, and we understand how stressful it can be when unexpected pressures arise. It is therefore extremely rewarding to know that the team’s dedication, expertise and calm approach helped protect your interests and ultimately save your purchase.

Your kind words and strong recommendation mean a great deal to us, and we will be sure to pass on your feedback to Vicky and the wider team, who will be thrilled to hear how much their efforts were appreciated.

Thank you once again for choosing Step Legal. We wish you every happiness in your new home and would be very pleased to assist you again in the future should you need us.

Warm regards,
Customer Experience Team

Reply from Step Legal Solicitors

Updated Jan 6, 2026

Dear Carmen,

Thank you very much for taking the time to share your positive feedback.

We are delighted to hear that you were pleased with the service provided by Step Legal and that you found the team to be hardworking, efficient and clear in their communication. Progressing matters swiftly while keeping clients well informed is something we place great importance on, so it is very rewarding to know this was reflected in your experience.

Your recommendation is greatly appreciated, and we are especially pleased to hear that you would not hesitate to appoint us again. Feedback like yours is invaluable to our team and reinforces our commitment to delivering a consistently high standard of service.

Thank you once again for choosing Step Legal. We wish you all the very best and look forward to assisting you again in the future should the need arise.

Warm Regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 6, 2026

Dear Jolanta,

Thank you very much for your sincere and heartfelt recommendation of Step Legal.

We are truly grateful for your kind words and are delighted to hear that, from the very beginning, you felt supported through our professionalism, patience and genuine care. Providing outstanding service and ensuring our clients feel guided and reassured throughout the entire process is central to the way we work, so it is extremely rewarding to know that this was your experience.

Your feedback about the level of support you received means a great deal to the whole team and reinforces our commitment to delivering a service that is not only efficient and thorough, but also personal and client-focused.

Thank you once again for taking the time to share your experience and for recommending Step Legal. We wish you all the very best and would be pleased to assist you again in the future should you need any further legal support.

Warm regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 6, 2026

Dear Sam,

Thank you very much for taking the time to share your feedback with us.

We are delighted to hear that you found our service informative and supportive throughout the entire process. Ensuring our clients feel well-informed and confident at every stage is extremely important to us, and it is reassuring to know that this was reflected in your experience.

Your comments regarding our prompt responses and efficiency are particularly appreciated. We understand how important clear and timely communication is, and we always strive to deal with queries as quickly and thoroughly as possible to help keep matters progressing smoothly.

Thank you once again for choosing Step Legal and for your kind review. We wish you all the very best and would be more than happy to assist you again in the future should you require any further legal support.

Warm regards,
Customer Experience Team

Reply from Step Legal Solicitors

Jan 6, 2026

Dear Peter,

Thank you very much for taking the time to share such a generous and considered review of your experience with Step Legal.

We were particularly pleased to read your comments regarding your initial expectations and how they were exceeded through your dealings with Liz’s team. Providing a service that is not only highly professional but also friendly, approachable and supportive is something we place great importance on, so it is extremely rewarding to know this came through so clearly in your experience.

Your recognition of the team’s patience and willingness to take the time to fully explain matters is especially appreciated. Conveyancing can be complex, and we believe it is essential that clients feel comfortable, informed and never rushed when important decisions are being made. We are also grateful for your acknowledgment of Liz’s proactive role in driving matters forward when time became critical; ensuring momentum across a chain can be challenging, and your feedback reflects the dedication and commitment she brings to her work.

Your recommendation means a great deal to us, and we will be sure to share your kind words with Liz, Jan and Samantha, who will be delighted to hear how positively their efforts were received.

Thank you once again for choosing Step Legal. We wish you every happiness moving forward and would be very pleased to assist you again in the future should you require any further legal support.

Warm regards,
Customer Experience Team

Reply from Step Legal Solicitors

Dec 16, 2025

Dear Charlotte,

Thank you for taking the time to share your feedback and for choosing Step Legal again. We are delighted to hear that you were once more happy with the service you received.

It is wonderful to know that Anna provided such a positive experience, keeping you informed throughout, explaining matters clearly and taking the time to answer all of your questions. Making clients feel comfortable and supported is very important to us, and your comments reflect exactly the standard of service we strive to provide.

Your kind recommendation is greatly appreciated and will be shared with Anna and the team. Thank you for your continued trust in Step Legal.

Kind regards,
Customer Experience Team

Reply from Step Legal Solicitors

Dec 16, 2025

Dear Veronica,

Thank you for taking the time to share your feedback. We appreciate all reviews, as they help us understand where we excel and where we need to improve.

We are glad to hear that you found our response times prompt, and we strive to maintain this efficiency across all our services.

However, we are deeply concerned to read about the aspects of your experience that fell short of your expectations. Please accept our sincere apologies for any distress caused during the process of obtaining your medical records and for the frustration regarding your out-of-pocket expenses.

At Step Legal, we aim to handle every case with sensitivity, care and thoroughness. The feeling you describe is contrary to our values, and we are sorry that our communication made you feel undervalued. We recognise that proving certain aspects of a claim can be a stressful process, and we aim to always provide clearer guidance and support.

Regarding your out-of-pocket expenses, we take this matter very seriously. Our goal is to ensure clients are fully satisfied.

To address your concerns properly and see how we can improve, we would be grateful if you could contact our Customer Experience Team directly at [email protected] or 01270254064. This will allow us to investigate the specifics of your case and understand what went wrong.

We truly regret that your experience has left you feeling you would not recommend us. We hope you will give us the chance to discuss this further and restore your faith in our firm.

Best wishes,
Customer Experience Team

Reply from Step Legal Solicitors

Dec 16, 2025

Dear Naazim,

Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience and that Anna was able to support you professionally and promptly throughout the process.

We are pleased to know that Anna’s clear explanations and client-centred approach helped make what can often be a stressful experience more manageable. Providing tailored support and focusing on each client’s individual needs is central to how we work, so it is encouraging to hear this recognised.

Your comments regarding the efficient handling of your claim, particularly in comparison to experiences with other firms, are greatly appreciated and will be shared with Anna and the wider team.

Thank you once again for your recommendation and trust in Step Legal.

Kind regards,
Customer Experience Team