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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the easy installation process and the convenience of not needing technician appointments. Some consumers have found the internet service to be smooth and reliable, with excellent speed and stability. The product's portability is also a plus for many, as it eliminates the need to worry about technicians. However, a significant number of reviewers have expressed dissatisfaction with the customer service, describing it as unhelpful and unresponsive. Some users have reported issues with initial setup, such as non-functional passwords or unactivated SIM cards, and have struggled to get assistance. Others have experienced unstable connections, slow speeds, and difficulties in changing settings like Wi-Fi passwords. A few reviewers have even mentioned being without service for extended periods without receiving adequate support.

Based on these reviews

Rated 3 out of 5 stars

Purchased Tadaam some months ago. Installation was done within a couple of minutes. After that, internet ran smoothly, never had issues. But then… because of a delay in payment, my internet was d... See more

Company replied

Rated 3 out of 5 stars

Easy set up - just plug in and go, as promised. Very straightforward and no waiting in for installation appointments. Occasionally, light flicks from green to amber or red, but still ok for internet... See more

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Rated 3 out of 5 stars

The password on the modem and given in the box did not work. The "customer service" consists of a useless bot. There is no way to contact them. This is not exactly great. However I eventually figure... See more

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Rated 3 out of 5 stars

How do I change my internet modem password? Would someone be kind enough to help? I wrote to Tadaam via their phone number two days ago, and they left me on read.

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Rated 4 out of 5 stars

I choose TADAAM mainly for the WIFI and so I will not comment about the TV. If you are like me, coming to Belgium on temporary basis and not willing to pay for a full time WIFI subscription plan,... See more

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Rated 5 out of 5 stars

I don't normally rate anything straight a 5* but I have been with TADAAM more than a year. Unbelievably good service and value for Money. Though I was sceptical at first due to some negative comments.... See more

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Rated 5 out of 5 stars

I use TADAAM unlimited internet at home. Most of the time, the speed and stability are excellent. It's simple to install, and the support is responsive when needed. I’m satisfied and recommend it... See more

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Rated 5 out of 5 stars

Incredible very speedy delivery ordered at 12:00 am and received the package at 8:30 am the following morning! After a day with he service I'm very content with it the internet connection is great. I... See more

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Rated 5 out of 5 stars

I am here to confirm that I am happy with Tadaam services. Delivery was within 24hours from the day I chose to move with Tadaam. Sofar the the Internet is working very well and it has never disap... See more

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Rated 2 out of 5 stars

living in the countryside I have no other choise than working through wireless internet. Unfortunately the connection is not very stable. This means a film can last about 30min longer than stated b... See more

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Rated 2 out of 5 stars

Should have canceled my subscription for long time ago. Wifi is OKish but TV is a true NIGHTMARE. When you have to reboot the video router each time you want to watch TV, it prevents to become a tvh... See more

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Rated 2 out of 5 stars

For 6 months I have been unable to use my modem because I cannot change the Wi-Fi password. Since the password was shared with the cleaner I need to change it and cannot. Using it is would open my h... See more

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Rated 2 out of 5 stars

I got the modem today but it wont work. The signal led stays red and can’t Connect to the internet, even though I’m apparently in a good connection spot. I tried to reach out to them and gave them a... See more

Rated 1 out of 5 stars

Belachelijke service, een unlimited esim subscription tadaam mobile dat binnen aantal klikken actief zou moeten zijn is nog altijd niet actief. "your eSim is pending activation" .... Breng dit zo sne... See more

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Rated 2 out of 5 stars

The delivery was extremely fast, so I gave 1 star. However, when I started connecting it, I noticed some dirt or mold in the LAN ports. Also, one of the LAN cables isn't working. The Android TV has Go... See more

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Rated 4 out of 5 stars

Not having to worry about technicians and appointment and the fact that you can take this with you everywhere

Company replied

Rated 5 out of 5 stars

Delivered on time. Very good speed. Works perfectly in covered areas, and I hope that in short time you're get more areas covered with your network precisely out of the city center.

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Rated 1 out of 5 stars

Similar experience to many of the other 1-star reviews here. I’ve gone through all the troubleshooting steps multiple times, but the SIM card still isn’t activated. I’ve reached out several times a... See more

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Rated 1 out of 5 stars

Internet is well below the maximum speed (15/100), the router doesn't correspond to the one in the YouTube videos and the instructions and I do not know if it is connected to 5G. After reading the FAQ... See more

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Rated 1 out of 5 stars

The absolute worst internet provider I ever had. I cannot stream anything, without interruptions. When I contacted their customer services, they recommended me to reset the modem. After I did th... See more

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Rated 1 out of 5 stars

Been contacting tadaam support for 2 weeks already and without getting any reaction from them. Paid for their service and been 2 weeks already without internet and tv. This is truly the worst internet... See more

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Rated 1 out of 5 stars

Absolutely horrible service. Total lack of customer care. Spent so many useful hours trying to troubleshoot dealing with a bot. This is an example of a service provider that has NO RESPECT for custom... See more

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Rated 1 out of 5 stars

recieved today, doesn't work, the subscription is active and the router seems fine, but he sim inside isn't activated or configured, an error from their end, the customer support sucks, no reply from... See more

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Rated 1 out of 5 stars

basically it works only if you are in the center of major cities, move a few meters out of there and its completelly worthless. very Very unhelpfull and unexistant support, waiting days on end just t... See more

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Rated 1 out of 5 stars

1 second internet, 3 seconds not, 7 seconds ON, 2 seconds off ,10 seconds ON, 5 seconds OFF ... this the entire time. Online meetings are disturbed because you have to switch to 5G on your phone, impo... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrendous. They didn’t send a Unit. No tracking number, no updates, no customer support. Just a useless bot that does nothing but waste your time. It’s like they don’t care at all. Worst e... See more

Company replied

Rated 1 out of 5 stars

Why should we give 1 star? Already a week ago I did send my first message via whatsapp, but still no reaction at all. Internet is still not working for me so I want to cancel my subscription complet... See more

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Rated 1 out of 5 stars

Unreachable customer service. Reported a malfunctioning tvbox (no lights when connecting to electricity and hdmi at all) at whatsapp, the bot said we will receive a mail/call. 48u later still no one h... See more

Company replied

Rated 1 out of 5 stars

No internet for five days now. After religiously following the sacred rituals prescribed by the WhatsApp helpdesk — countless resets, SIM card gymnastics, and other digital voodoo — the grand reve... See more

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Rated 1 out of 5 stars

I got the Tadaam service thinking that even if it's going to be slow I still can use it. I need it for calls and occasional browsing. It's safe to say that I would not recommend it for anything. Today... See more

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Rated 1 out of 5 stars

I do NOT RECOMMEND. Tadaam is using aggressive throttling and is limiting your internet speed. You pay 60 euro for 10MB and in fact 90% of time it's throttled down to 0,5 MB. They cover behind "fair... See more

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Rated 1 out of 5 stars

I used TADAAM for a month last year without issue. This year they sent me a new modem but the wifi name on my subscription hasn't been updated from last year's to match the new modem. I have not had... See more

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Rated 1 out of 5 stars

After 10 days i still do not have my modem delivered. So I am paying for a service and I am not receiving anything for my payment. The support is not helpful. I was sent a tracking link which is not w... See more

Rated 1 out of 5 stars

Esim not activated when request 3months ago, However I've been charged those 3months. Always the same unrelevant reply from the support.

Company replied

Rated 1 out of 5 stars

Cannot connect to my WiFi with my TV and the WhatsApp "help desk" is not only slow to respond- if they do respond- and is clueless... They ask you the same question over and over without actually help... See more

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Rated 1 out of 5 stars

since the system changed and all recordings were erased on old system, the new system has problems remembering if i plan to record something. so when i want to see the programs, they haven't been re... See more

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Rated 1 out of 5 stars

Slow and unstable connection, customer support reacts very slowly and just suggest you to move the modem to other places in the house, with no real improvement. Update after customer support feed... See more

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Rated 1 out of 5 stars

Contact uniquement par whatsapp. 8h09: "Hang tight, one of our agents will get to you as soon as possible". 14h30: toujours pas de contact. La notion de "as soon as possible" est-elle en heures, en... See more

Company replied

Rated 1 out of 5 stars

I did change again to Tadaam for the single reason that it will make my move comfortable. I am still in the same house where I used the services before and the speed isn’t going over 5Mbps. So it’s n... See more

Company replied

Rated 1 out of 5 stars

From February 2024 to May 27, 2025 I am struggling to resolve the TADAAM account issue and the account inactivity situation I can't do anything on my TADAAM account. Nothing has worked for over a year... See more

Company replied

Rated 1 out of 5 stars

I recently contracted the internet and tv box. It was delivered early but it was not working. I followed all the set up instructions and still it did not work. I tried to reach customer service by bo... See more

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Rated 1 out of 5 stars

I would give zero stars if I could. - The information on invoicing is not clear. The moment you order, the period of a month is starting and you cannot pauze in the middle of the month - It is... See more

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Rated 1 out of 5 stars

Received everything the day after I ordered. so no complaints there. I am, however, anything but happy about the internet speed. It said "4G" on the modem but "Edge" would have been more accurate... See more

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Rated 1 out of 5 stars

My home Internet is not working since two days,we are trying to contact taadam via WhatsApp and email but there are no reply since two days, Worst experience.

Company replied


Company details

  1. Internet provider
  2. Internet Service Provider
  3. Telecommunications service provider

Written by the company

TADAAM is Cable Free Internet & TV starting at €40/month. No need for technicians or difficult installations: open the box, plug TADAAM in an electricity outlet and you are set to stream and surf.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Esim not activated when request 3months…

Esim not activated when request 3months ago, However I've been charged those 3months.
Always the same unrelevant reply from the support.

2 February 2026
Unprompted review
TADAAM logo

Reply from TADAAM

Hi Idris. You case has been handled today by the second line of TADAAM. Your bills have been refunded and the current one was credited.

Rated 1 out of 5 stars

Stay away from Tadaam Mobile! Scamming practices

Very, very bad experience - paid 28€ for a couple of MEGABYTES of data.
I subscribed Tadaam Mobile on 27 November 2025
as a secondary source of mobile internet for me. In spite of my best efforts (checked connections configuration, rebooted my mobile phone, removed physical SIM cards and rebooted again, configured the APN and rebooted again...), the eSIM could only connect to the EDGE network (an improved 2G).
I contacted Tadaam's support first by chat on the 27th Nov, then via email on the 28th November explaining my issue and the steps I took, with screenshots, to no reply. On 1st December I got an automatic email stating they had delays and asking to contact support again if the issue persisted. I did so and got a first answer on 3rd December to inform me that the support did "a manipulation" and ask me to try again. I still couldn't connect to the 4G or 5G so I requested the support to stop the contract and to not pay for the service that Tadaam couldn't deliver : in total, I could "use" no more than 50 megabytes(!) of data, I have a screenshot showing 12Mb used in December on Tadaam's EDGE (2G) network as it was impossible to connect to 4G or 5G.
On 4th December Tadaam informed me that the contract was stopped, yet they invoiced me 28.33€.
I contacted the support again and got a reply that this was perfectly OK because the contract was stopped on Dec 4th and they don't do prorata temporis on their contracts. Apparently the 3.33€ for the last days of November aren't a prorata temporis according to their "logic".
I feel scammed by Tadaam : if their support worked correctly, I wouldn't have had to wait for a week to get a reply on my technical issue and I could have stopped the contract still in November. Now I needed to pay for the entire month of December for a service that couldn't be delivered to me and for deep inefficiencies on the support side. Tadaam, are you guys serious?
For the record, I subscribed with Mobile Vikings the same day when I stopped the contract with Tadaam and it worked straight away - a nice 5G service with no issue whatsoever.
Please stay away from Tadaam.

26 January 2026
Unprompted review
TADAAM logo

Reply from TADAAM

Hi,

We understand that's a frustrating situation. There was indeed an issue a few weeks ago where a small number of customers weren't able to connect to 4G/5G. This has been solved in the meantime. Unfortunately, we can't look into your case via Trustpilot to look into offering you a compensation, but don't hesitate to contact our customer service again so we can have a look.

Rated 1 out of 5 stars

No wifi connection

No wifi connection
No tv
Not working
No reply from support

15 January 2026
Unprompted review
TADAAM logo

Reply from TADAAM

Hi Evy,

We're sorry to hear you're experiencing an issue. Our customer support is helping you out as fast as possible. We don't offer a live chat; it can take a few hours before you receive a response. Thanks for your understanding.

Rated 1 out of 5 stars

Still invoicing when unsubscribed and service desk not reachable!

Unsubscribed and number transfered to other operator since months but still being invoiced! no answers to dozens of mails and no answer on whatsapp, virtually unreachable! to avoid!!!

13 January 2026
Unprompted review
TADAAM logo

Reply from TADAAM

Hello Richard. Sorry for the trouble. It's a known issue and we are actively working on that a the moment. All our apologies.

Rated 1 out of 5 stars

The absolute worst internet provider I…

The absolute worst internet provider I ever had. I cannot stream anything, without interruptions. When I contacted their customer services, they recommended me to reset the modem. After I did that, the connection disappeared completely, and they haven't done anything about it in more than a day.

Their customer service is lousy beyond comprehension. They keep closing my cases saying "I'm glad to hear that the issue is now resolved". And when I get them back online they ask me to do a speed Test (which every time is 0, since I don't have internet), or to check where in my flat I should place the modem for the best reception.

It's incredible

17 December 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi! We are sincerely sorry to read that your TADAAM experience isn't going well. You can always check our support page in case you need a quicker help: https://support.tadaam.be/hc/en-gb.

Rated 1 out of 5 stars

After 10 days i still do not have my…

After 10 days i still do not have my modem delivered. So I am paying for a service and I am not receiving anything for my payment. The support is not helpful. I was sent a tracking link which is not working. Need support or I want to request an alternative delivery for a new modem.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Delivery FAILURE

I ordered and paid the package, that never arrived!!!!
None is replying to my emails and the chat is useless.
If I don't get it I will report to the Police.

30 November 2025
TADAAM logo

Reply from TADAAM

Hi! With the Black Friday and the latest strikes, some deliveries are delayed. Our sincere apologies for that. Don't forget to check your spam and junk mail to see your track&trace link and have the latest news about your package.

Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience. I placed and paid for my order last Thursday. Tadaam promises “24-hour delivery”, yet after several days I have received absolutely nothing — no shipping confirmation, no tracking number, no update of any kind.

Customer support is practically nonexistent. Emails remain unanswered, WhatsApp support does not respond, and the chatbot repeats the same useless messages. There is simply no way to reach a real person.

At this point the service feels completely unprofessional and borderline fraudulent — you take customers’ money and then disappear without a single status update. If this is what Tadaam calls “24-hour delivery”, it’s misleading at best.

Avoid until they fix their logistics and offer real customer support.

27 November 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi! We are sad that your experience isn't going well. Between the different strikes and the Black Friday, deliveries can be a bit delayed. Our apologies for that.

Rated 2 out of 5 stars

Slow and Ineffective Support

Installation was supposed to be a breeze. However, the TADAAM TV box cannot recognize that it is connected to the TADAAM router (an Ethernet cable connection) and so I cannot use the TV service at all although I am paying for it. Contacted suport immediately by writing an email and later by talking to AI on their site and on the iPhone App. They never wrote back. It has been 4 days now.
UPDATE 1: So, from the answer below I have learned that they have the time to go around websites and try to put a positive spin on clients' negative comments, but they do not have the time to return an email and actually provide support. How will a FAQ help with a nonfunctioning device that needs to be replaced? And in the meantime I am paying for a service I am not receiving.
UPDATE 2: They finally contacted me through WhatsApp (although at that point I had sent three separate detailed emails with pictures of the problem). I directed them again to email communication as I do not feel that WhatsApp is the medium to use. They wrote back by email but in French although they were answering to emails in English and my profile on their site is set to use English as my language of choice. They asked for more pictures. I made and sent those pictures in my next email. That was the last I heard from TADAAM. It has now been eight days since the problem was initially reported with no solution offered. I am still paying for a TV service that I cannot use. Just awful, awful support. You sign up, pay and if the device is defective out of the box, you are on your own.

18 November 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hello. We are sincerely sorry to read that you encountered an issue with the TV Box. You can still check our FAQ; maybe you'll find a solution there: https://support.tadaam.be/hc/en-gb/categories/12358330729885-TADAAM-TV. We hope that our colleagues will help you as soon as possible.

Rated 1 out of 5 stars

Bad customer service

Unreachable customer service. Reported a malfunctioning tvbox (no lights when connecting to electricity and hdmi at all) at whatsapp, the bot said we will receive a mail/call. 48u later still no one heard at mail or phonecall. Even unresponsive at the whatsapp chat.

21 October 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi Lisa,

Thank you for your feedback. Our customer service is currently very busy. This means it's unfortunately taking longer to respond to your message. We apologize for this. We'll get back to you as soon as we can.

Rated 2 out of 5 stars

It’s not 5G

It’s not 5G
You told me it will be 5G too but the light of 5G is not working on the Device.

18 October 2025
TADAAM logo

Reply from TADAAM

Hello Faruk. The device adapts to the most powerful network it catches. If it stays on 4G, that means the result on 4G is better than on 5G at your location.

Rated 3 out of 5 stars

How to change the internet router password?

How do I change my internet modem password? Would someone be kind enough to help? I wrote to Tadaam via their phone number two days ago, and they left me on read.

17 October 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hi. The only way is via the TADAAM Support. At the moment, we are experiencing delays in the answers but you should receive an update as soon as possible.

Rated 1 out of 5 stars

Poor service, unresponsive customer care- I do not recommend.

I received a 4g-only modem instead of a 5g one as advertised - very poor network reception and low speed 3-4Mbps. I have contacted the customer service to return the devices and cancel my subscription a couple of days after receiving them and, apart from the standard AI-powered messages, I have received no reply yet. Its unclear if I’ll see my money back and I would not recommend their service.

Receipt number #2870-8672

8 October 2025
TADAAM logo

Reply from TADAAM

Hi Claudio,

We're sorry to see you leave before we could've helped you. It's currently very busy at our customer service, therefore we haven't been able to reply to you as fast as we'd have liked. We'll get back to you as soon as possible.

Rated 1 out of 5 stars

I did nor received tadaam until now

I did nor received tadaam until now
Two days passed on my subscription without tadaam modem

12 October 2025
TADAAM logo

Reply from TADAAM

Hi Osama,

We're sorry you haven't received your package yet. Keep in mind if you order during the weekend, you'll receive your package within the first 2 business days after the weekend. If you still haven't received anything, please check your track & trace. If you need assistance, please contact us: https://tadaam.be/en/contact.

Rated 1 out of 5 stars

First the coverage of the netwerk was…

First the coverage of the netwerk was not optimal and several months after I cancelled my subscription and returned the box, Taadam charged my credit card. This is fraud. Please be careful.

8 October 2025
Unprompted review
TADAAM logo

Reply from TADAAM

Hello Sophie. Sorry to learn about that. Have you contacted our support team to figure the situation out ?

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