Starlink Reviews 238

My starlink broke down somehow and needs replacement. Only chatbots available and no human interaction possible. No updates, hard to handle app and unsatisfying service. Once installed, it will be ok,... See more

I tried making it work would not so asked support for help then got a.i reply which did not help or a very inconfident employee. I got told would get a shipping address so far no update on... See more

Bought the dish to use in Zimbabwe, the service itself is great but unfortunately their payment system needs a lot of work. UK cards, US, cards, Zimbabwean cards all get rejected, sometimes it goes th... See more

Starlink sounds great on paper, but my experience didn’t match the hype. Yes, it works in rural areas, but the price is very high for what you actually get. Speeds and stability drop exactly when yo... See more

Have had Starlink for almost one year France, as no alternative available in current location. It's very easy to set up and the app is very good. Not sure why so many negative reviews. Speeds are bett... See more

Great service with both home and mobile service BUT, if you have a single problem with billing you will be left in the dust for multiple days without help. Customer service is nonexistent. If you want... See more

2 months trying to schedule an appointment with their service team. Never were able to show up, after 2 months said that we had to find our own technician. We decided to cancel after 2 months wastin... See more

Almost a 100% price increase over the last year for starlink travel in Europe. Monthly fee started with 50€, now we are at 90€. When you have no other option, the service maybe alright. Download... See more

Ordered & paid for a Starlink system almost two weeks ago, account constantly showed as pending for shipping. So after many more attempts than I care to remember trying to get an answer on why it was... See more

Starlink has poor tech service and support no call# to talk to live person. The number that was given to me is a just an answer machine and I have been waiting for call back for 12 hours. I had Starli... See more

I ordered Starlink in Spain, equipement was sended from warehouse in Germany, with Dhl express. As my adress was not recognised by the system, ( campo ) customer service contacted me over the mes... See more

Best solution for the area with poor mobile coverage and no fiber available. After changing two operators and trying radio operator, I've buyed Standard Set and it's great. Hardest thing was to pick u... See more

Spoke with a sales rep for a 'Performance' system- described in detail my needs. She said it would shipped in 3-5 days. it took 6 weeks- and no communication in between. When it did arrive, the sy... See more

I bought expecting a good customer service from a guy meant to be good at tech. The plug for it looked very odd kind of the rechargeable battery plugs. No email notification was put in my... See more

After recent global outage a few weeks ago, had difficulty getting starlink back up and running. Contacted customer support and after a day or two, troubleshooting finally figured out the issue. I... See more

Incredibly reliable - we're in our third year at our place in coastal France. We have a roaming service that we can turn off while we're not at the house, so even with the higher price we pay for it,... See more

They advertise 3 service plans (£75pm, £55pm and £35pm), but when you contact them, they only offer £75pm. PLUS 'high demand surcharge of £100'. I'll go with Fibre instead, cheaper, faster and more... See more

just a d*gsh*t, always problems, always laggs, price increasing 3x more than inflation... this is worse than his Teslas. payment did not go through.. tried with seven different credit cards.... and th... See more

living in the rural is nice but came with a price, we struggle to get good internet, we tried wodafone,eir, rural wifi, (imagine ,no signal) , with all we had issues, until i found starlink, easy to i... See more

We've had Starlink for 4 years now and it's the best rural internet we've ever had. We finally got broadband last year and switched for a few months but Starlink was faster and more reliable so we wen... See more

I don’t expect this company to last long. A solution to something that’s not a problem can’t last. With a market that’s small (rural and remote), a service that is subpar, a high cost, and ongoing co... See more

Avoid - We bought starlink as we live in a rural area with poor landline connection (bt haven't invested in the area at all). Initially we were happy with the service even though the price is STEEP co... See more

So huge they don’t care about you, the messages are clearly not even a person. Dishonest and disgusting, they offered me a refund if 89e I never received this. I messaged back and just get the sa... See more

I was considering switching to starlink but quickly changed my mind when saw almost $1,400 due now. They seriously charge a $1000 demand fee?! What a ridiculous and greedy company. Will never have thi... See more

Bought a Starlink Mini 6th August. Tried to activate it today. Its having none of it. I'd have thought a billion dollar tech company could sort out its billing process. Nothing works. No helpline numb... See more

Bad customer service, since a week no internet because of problem with antenna. No quick response sometimes a day or 2 with out any contact. NO solution offered to solve the problem. Received new cabl... See more

I live in rural Hungary and suffered with low bandwith 4G for a while, Then i saw Starlink have lowered prices compared to what it was years ago and decided to try it. I recieved the antenna for... See more

It's been impossible to try to return. Shipping was late, I couldn't figure out how to use, and now I can't figure out how to return. Can't get a hold of customer support. Terrible experience. It'... See more

Starlink has been fantastic for the 4 months that I've had it. It's simple to set up using the App and provides our home with a great connection to the internet. Not had to use any support from St... See more

Awful. I placed my order and was given a delivery date which then moved twice. When I tried to cancel the only solution was via an AI Chatbot which is a poor replacement for an actual human. As of thi... See more

One star is being kind. Honestly its not even a service. Its atrocious!! You could wrap a monkey up in tinfoil and give him a metal pole up a tree and you would get better internet. The router is abom... See more

Initial review of Starlink is not great unfortunately. Placed order for the standard service and tried interacting with customer service. For a supposed high technology company, the customer service... See more

I just started service today, and once I got it set up I had Internet for at least an hour or two. Now it says that my device is unplugged or it’s rebooting.It’s not rebooting and it’s not unplugged.... See more

i was having poor download and upload speeds. i put in a service ticket. the response was very slow. when they finally responded the suggested an ethernet cable from the router might be the problem an... See more

I was a huge fan of Starlink until this week. I have had the worst customer service one could imagine in today's advance technology world. A simple fix on my account to add a mini to my already exsi... See more

Used starlink for 2 years while in the UK. Moved to the US and followed their instructions to transfer my dish. Once setup it wouldn't recognize my subscription, even though they still charged me. A w... See more

Faulty equipment replaced for free by Starlink then service disconnected a few days later as non valid subscription although being shown as up to date and original billing arrangements still valid. R... See more

The worst set up and customer service I have ever experienced. I would not purchase Starlink. Set up: the app told me to point the satellite in the direction with the most obstructions, the... See more

Living remotely, miles from fibre broadband, in principle Starlink is excellent. In terms of simple internet access, they'd get 4 stars but this comes down to 2 because regularly, although the intern... See more

I ordered equipment to fix my dish to the house with Starlink taking the money instantly. Days later no order was showing so I cancelled after going on their chat. I ordered again and still nothing. N... See more

Starlink never used to lag. I think Elon has oversubscribed and it needs sorting. The last year I've noticed a massive deterioration in his broadband service to the point I'm thinking of cancelling it... See more

My Starlink device was removed from my account and I haven't had a response from support in 7 days. It's impossible to reconnect the device, I'm leaving on holiday in 2 days and my tickets are not bei... See more

Worst service ever. Support tickets take 10 days to get a reply. Refund and service cancellation fail to be processed correctly resulting in erroneous charges of yearly subscriptions that are not owed... See more