tastecard Reviews 41,052

Received excellent customer service from Pauline when I was having issues renewing my subscription. A quick e mail followed by a prompt reply then resolved my technical issue which was more me than... See more

I obtained a free years subscription to Tastecard when I made a purchase from an online retailer. However, I didn't think to claim the offer for a few months. Alana at Tastecard responded to my re... See more

The Customer Services lady (sorry I can't remember her name), she was extremely helpful and was patient with me while trying to download the Tastecard App, very polite indeed. She didn't rush me to ge... See more

Sadly I’ve come to accept Customer Experience these days isn’t always what I’d hope for,,,,, but that wasn’t the case with Tastecard! Contacting Tastecard was simple, and they responded well withi... See more

Levi & Robyn have been great, they have been very helpful and more importantly very patient with dealing with my query. I am nor vet tech savvy and must have completelg messed up my latest tastecard s... See more

Had an issue with the options on my tastecard (cinema tickets) which I couldn't access. Customer services made the option available for me at no cost which was excellent. The advisor did a great job.... See more

I called again to chase my outstanding issue. It was answered by the same person who took my original call, who promised me a follow up email which sadly never arrived. She was understanding and poli... See more

Excellent communication from Levi who matched my new e mail address to the account number I had just received from NatWest and also added the cinema option and explained to me how to navigate the app.... See more

Kelly M W at Tastecard/Natwest was absolutely outstanding. She went above and beyond from the moment I contacted her. She followed through on everything she promised, emailed me exactly when she said... See more

Slightly annoying that you just can’t speak to anyone anymore but, to be fair, the online response (although slower than a phone call) was very helpful and resolved a long-standing problem with the Ta... See more

It was completely my fault. When I signed up for a free trial, I provided an incorrect email address, so I never actually made use of the year's subscription. Having then realised I was being charged... See more

Problem finding a phone contact number, and got cut off part way through the first call, but when Kelsey came on she was great. Very friendly, clearly spoken and helpful. She did actually solve the pr... See more

kelly took time to understand the account as i had multiple produced by my original and then via my bank. she updated the correct one with my correct details to enable me to get back online. she also... See more

I had issues with renewal and the cost. However the issue was resolved promptly and the variance of cost readily refunded. It is very unfortunate that you can no longer contact them directly by phone... See more

My auto renewal failed due to m my card having expired. There was no way to update the card online so my subscription lapsed despite me contacting tastecard. After several frustrating emails, I finall... See more

The response I receive is very quick, your Customer Service Advisor answered my question and gave me full information on recent updates on what the Tastecard offers. She also supplied local eateries a... See more

I contacted Tastecard as the app had stopped working on my phone. The return email from Kelly was both helpful and supportive. It took me through the possible issues to identify the problem. A few min... See more

Nick prepared very informative email and thank you ever so much for your kid gesture. He also shared with me how I’d sign up for annual renewals to continue this offering? Please forward this... See more

Ruby of the NatWest Tastecard Customer Service team was exceptionally helpful and quick in resolving my query. Ruby had resolved another similar query I had a couple of years ago so I had no doubt i... See more

I couldn't use the app, emailed and immediately got a real person (Kelly MW) offering help. It was my fault I couldn't pursue that help, family health problems arose and when I realised my 3 month fre... See more

I couldnt find my card details so I emailed for help. I was emailed back within 24 hrs explaining what information I needed to enable the advisor to assist me such as full name, email attached to acc... See more

Be careful if you ever sign up to this purposefully or accidentally They do not forewarn of renewals. They do not allow cancellation within a day or two of renewals. They do not allow refunds if... See more

I was having trouble with a code from 02 Priority and the customer service I received from Jonathan was so awesome! He was very prompt and professional while being very friendly and took the time to h... See more

I hadn't received a redemption code to activate my account on the app so I contacted tatstecard by email. The response was super quick and Jonathan was very helpful in assisting me on finding out... See more

Hi there Brittany was so helpful at a time when I wasn’t feeling quite myself , she was understanding and did her best to help me through the membership process, after moving house address postcode an... See more

I upgraded my bank account at the beginning of the month where I got Tastecard membership included. I never got any details to register for this from the bank. Reached out to the customer service... See more

Problem resolved when clear emailed instructions arrived after the weekend to close down my duplicate but expired account and re-instate the active one . Of course, it would have been even better if... See more

I had stupidly put my email address in incorrectly when signing up for the Tastecard and didn't correct it straight away so had to get in touch to resolve this. I emailed about my error and was contac... See more

I emailed to advise that Tastecard could not take my annual renewal payment due to me having been issued with a new bank card. I went online and manually renewed. However, I then noticed that Levi... See more

I have a tastercard as part of the rewards for having a platinum national Westminster bank account. Yesterday I took my friends to an Italian restaurant where I had checked I could use my card for... See more

I inadvertently paid for two memberships, instead of one. I contacted the customer service team, who answered me the following day, confirmed which had been cancelled and when my refund should land. I... See more

I have used Tastecard for more years than I can remember and over that time I have only had to request assistance from customer service because it works perfectly. On this occasion Gemma responded sw... See more

Shocking customer service Edit for reply: I've spoken with many different people the outcome has been the same due to your policy. You would rather money grab of customers other than cancell... See more

Another fruitless reply from the auto-renewal scam of GBP 39.99 (40 times previous years fees), keep saying terms & conditions, but admit that they can charge you 40 times. So, next year they can ch... See more

Excellent customer service, I needed help with a recent purchase and reached out to customer service. They responded quickly, were very professional, and genuinely cared about resolving the issue. Eve... See more

I joined Tastecard on a £1 trial and was not given clear information about automatic renewal, renewal price, or cancellation rights. My welcome email contained none of these details. They later c... See more

I am extremely disappointed with Tastecard. They took money from my account for a subscription I did NOT sign up for. I never activated a trial, never confirmed anything, and yet they still charged... See more

Kelly MW was extremely helpful. I was getting rather frustrated when the renewal wasn't going through but she found a way to help and I am now looking forward to using my card again. Hopefully it will... See more