The Cigar Holder Ltd. Reviews 374

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... See more

Company replied

Rated 5 out of 5 stars

Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... See more

Company replied

Rated 5 out of 5 stars

Have ordered fromTCH before and it is always a pleasurable experience! This time was no different even though the guys there had to help me rectify a mistake I had stupidly made! (Thanks again) Razva... See more

Company replied

Rated 5 out of 5 stars

You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The c... See more

Company replied

We perform checks on reviews

Company details

  1. Cigar shop
  2. Collectibles Shop
  3. Leather Products Manufacturer
  4. Tobacco shop

Written by the company

The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

374 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Out of stock items

I have amended my review as the company have gone over and above to rectify the situation. I have received a full refund for the missing item and complimentary bottle of Rum. Would definitely order from them again!

16 December 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

We are truly sorry to hear about the issues you've encountered with your recent order. We completely understand your frustration, especially after the money was taken from your account and the rum was out of stock without proper follow-up.

Please accept our sincere apologies for the inconvenience caused, both by the lack of communication regarding the missing rum and by the difficulties you faced when trying to contact us. This certainly isn’t the standard of service we aim to provide, and we are genuinely sorry for any distress this has caused.

We can confirm that the refund for the rum, and the delivery charges has now been processed and should reflect in your account shortly.

Once again, we apologise for this experience, and we appreciate your understanding.

Best Regards,
The Cigar Holder Team

Rated 5 out of 5 stars

Very helpful and informative

Exchanged a few messages, very helpfull and quick informative replies with to the point images, fast shipping, everything went smooth

13 October 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hi Antonis,

Thank you for your kind words! We're glad you found our responses helpful and efficient. It was a pleasure assisting you, and we're thrilled everything went smoothly. Looking forward to serving you again!

Kind regards,
Nico

Rated 5 out of 5 stars

I ordered three cigars

I ordered three cigars
And it came in a lovely packaging and well protected and humidified
they also ship my order in the same day. I ordered it one of the best website that I dealt with.

16 October 2024
Unprompted review
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hello Abduleah,

Thank you for your wonderful feedback! We’re delighted you enjoyed the packaging and care we put into your order. It’s great to hear your experience with us was one of the best. Looking forward to your next visit!

All the best,
Nico

Rated 5 out of 5 stars

Good price

Good price, swift delivery & a free Cigar holder! Impressed, will use again.

12 October 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hello Simon,

Thank you for the fantastic feedback! It’s wonderful to know you appreciated the price, swift delivery, and the extra cigar holder. We’re delighted to have made a great impression and look forward to your next visit!

All the best,
Nico

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Was very excited to get some cigars that are hard to come by here in the states. Thanks!

25 September 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hello Michael,

Thank you for your fantastic feedback! We're thrilled you found those rare cigars and had a great experience with us. Bringing these unique finds to our customers in the States is truly rewarding—enjoy!

All the best,
Nico

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look