Verified
First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... See more
Company replied
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Verified
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... See more
Company replied
Verified
Have ordered fromTCH before and it is always a pleasurable experience! This time was no different even though the guys there had to help me rectify a mistake I had stupidly made! (Thanks again) Razva... See more
Company replied
Verified
You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The c... See more
Company replied
Company details
Written by the company
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Contact info
Landmark House, 1 The Broadway, IG10 2FA, Loughton, United Kingdom
- 07932760924
- [email protected]
- tchcigars.com
Verified
Delivered With care
I loved the care you handled the package with. And the boveda packs as well.
29 January 2025
Verified
Fast and reliable.
4 February 2025
Verified
As always delivers everyone with a…
As always delivers everyone with a touch of class.
24 January 2025
Verified
Great selection
Great selection, good communication beta to check on stock before placing order.
21 January 2025
Verified
Arrived super quick and the Cuba cigar…
Arrived super quick and the Cuba cigar box was more than I expected really lovely my husband will love it
16 January 2025
Verified
Verified
Very fast delivery
Very fast delivery, very well packaged and loved the free gift. Would highly recommend *****
25 December 2024
Verified
Great smooth tasting cigars definitely…
Great smooth tasting cigars definitely buy again
17 December 2024
Verified
A very pleasant experience
Shipment to US was faster than expected and cigars were reasonable and packed with care. I will be ordering again from this great company
29 November 2024
Verified
Out of stock items
I have amended my review as the company have gone over and above to rectify the situation. I have received a full refund for the missing item and complimentary bottle of Rum. Would definitely order from them again!
16 December 2024
Reply from The Cigar Holder Ltd.
We are truly sorry to hear about the issues you've encountered with your recent order. We completely understand your frustration, especially after the money was taken from your account and the rum was out of stock without proper follow-up.
Please accept our sincere apologies for the inconvenience caused, both by the lack of communication regarding the missing rum and by the difficulties you faced when trying to contact us. This certainly isn’t the standard of service we aim to provide, and we are genuinely sorry for any distress this has caused.
We can confirm that the refund for the rum, and the delivery charges has now been processed and should reflect in your account shortly.
Once again, we apologise for this experience, and we appreciate your understanding.
Best Regards,
The Cigar Holder Team
Verified
Great service
Ordered a gift for my dad. Quick delivery and very well wrapped. Would shop again.
30 November 2024
Verified
Not smoked mine yet but swift delivery…
Not smoked mine yet but swift delivery and response
Great selection
7 December 2024
Verified
I bought a selection and they are just…
I bought a selection and they are just lovely 😊
3 December 2024
Verified
Verified
Verified
Verified
Very helpful and informative
Exchanged a few messages, very helpfull and quick informative replies with to the point images, fast shipping, everything went smooth
13 October 2024
Reply from The Cigar Holder Ltd.
Hi Antonis,
Thank you for your kind words! We're glad you found our responses helpful and efficient. It was a pleasure assisting you, and we're thrilled everything went smoothly. Looking forward to serving you again!
Kind regards,
Nico
I ordered three cigars
I ordered three cigars
And it came in a lovely packaging and well protected and humidified
they also ship my order in the same day. I ordered it one of the best website that I dealt with.
16 October 2024
Unprompted review
Reply from The Cigar Holder Ltd.
Hello Abduleah,
Thank you for your wonderful feedback! We’re delighted you enjoyed the packaging and care we put into your order. It’s great to hear your experience with us was one of the best. Looking forward to your next visit!
All the best,
Nico
Verified
Good price
Good price, swift delivery & a free Cigar holder! Impressed, will use again.
12 October 2024
Reply from The Cigar Holder Ltd.
Hello Simon,
Thank you for the fantastic feedback! It’s wonderful to know you appreciated the price, swift delivery, and the extra cigar holder. We’re delighted to have made a great impression and look forward to your next visit!
All the best,
Nico
Verified
Great service and communication
Great service and communication. Was very excited to get some cigars that are hard to come by here in the states. Thanks!
25 September 2024
Reply from The Cigar Holder Ltd.
Hello Michael,
Thank you for your fantastic feedback! We're thrilled you found those rare cigars and had a great experience with us. Bringing these unique finds to our customers in the States is truly rewarding—enjoy!
All the best,
Nico
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