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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product and its quality. They appreciate the vast range of teas available, including unique blends not found in regular stores. The freshness and natural ingredients of the teas are also highly valued, making them a staple for many consumers. People also highlight the great packaging, especially the metal tins. Consumers find it easy to order and appreciate the good delivery service. The inclusion of free gifts with orders is a pleasant surprise for many. However, some reviewers have reported issues with the packaging, particularly with opening sample bags and resealing envelopes. While most customers are happy with the delivery speed, a few have experienced delays or issues with Royal Mail.

Based on these reviews

Rated 5 out of 5 stars

We continue regularly order different teas from this company. - the luxury Breakfast and Earl Grey - The products are very good and the communities in the Countries where the tea is grown benefit th... See more

Rated 5 out of 5 stars

Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... See more

Rated 5 out of 5 stars

Incredible product packed neatly with a nice touch of telling who packed it. The packaging for the teas as always is great, especially the metal tins! The Sleep and Liquorice Mint Toffee teas ar... See more

Rated 5 out of 5 stars

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking c... See more

Rated 5 out of 5 stars

I just ordered a lot of tea, I live in Germany and wanted something from the UK so I ordered a lot of tea and I am very happy with it, the flavour, the variety and how lovely it smells every time I o... See more

Rated 5 out of 5 stars

Great company, I wouldn’t pay attention to reviews saying there not a real company, I’ve been using them for a while now,as I always buy a few boxes of their teas at Christmas time for my daughter. It... See more

Rated 5 out of 5 stars

Bought a couple of Forlife individual teapots and a bag of English Breakfast loose tea from here for my wife (they’re meant to be a present but she’s opened it early! 🙄) , she is very happy with them... See more

Rated 5 out of 5 stars

Well packaged, with little touches that show they care about customer experience. Flavoursome, healthy tea. I’m really enjoying the change from ordinary tea.

Rated 5 out of 5 stars

Really great website and offers a variety of sized packs to choose from. I use this with a elderflower, meadowsweet and ginger/honey tea to make a great tea blend when I have cold/flu. It's a refres... See more

Rated 5 out of 5 stars

We always buy our loose leaf decaffinated breakfast tea from Tea People and are always pleased with the quality and the service received. We also enjoy the fruity vervain tea in the evening.

Rated 5 out of 5 stars

We have ordered multiple times from this company and have always been excited to get our tea delivery. I also placed an order to arrive on a bank holiday and was promptly contacted to rearrange. Very... See more

Rated 5 out of 5 stars

Love these tea bags and the little caddy is great. Will definitely be buying more - and hopefully some other flavours. Delivery was fast too !! Thanks !

Rated 5 out of 5 stars

Frequent discounts, always include samples. Tea is vast in range and good quality. Never had an issue ordering from them.

Rated 5 out of 5 stars

Every single tea is so flavoursome and the handpicked ingredients go together so well in each tea. Looking forward to try more :)

Rated 5 out of 5 stars

Quick delivery of a good quality product in a really nice tin, my only negative is its a tad expensive but really enjoying brewing my own concoctions using your ginger tea!

Rated 3 out of 5 stars

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening... See more

Company replied

Rated 1 out of 5 stars

I purchased 4-5 Different teas from this company online.” To help me relax! But instead of letting me enjoy and relax! Anything but that ! I’ve been bombarded with messages from this company.” Desp... See more

Company replied

Rated 5 out of 5 stars

The website is easy to read. The tea descriptions are very good. There's a large selection, and teas you won't find in discount stores.

Rated 2 out of 5 stars

The worst green tea I've ever tasted - and I've tasted a lot. I recently bought supposedly 'organic gunpowder green tea' from teapeople.co.uk and it's weak and tasteless. I know my gunpowder green tea... See more

Company replied

Rated 3 out of 5 stars

The tea tastes nice but I've found customer services to be very poor. I had an issue with my order once delivered in that I can't use the tins without great difficulty due to disabilities in hands and... See more

Company replied

Rated 3 out of 5 stars

I grew tired of tea bags and decided to find a better option. After searching around I settled on Tea People. Placed my order and waited. After a week I emailed enquiring as to the whereabou... See more

Company replied

Rated 4 out of 5 stars

The teas were well presented and the contents of good quality I think. I purchased the sample bags and some of them were very difficult to open. So much so the some of them I cut open and then could n... See more

Rated 1 out of 5 stars

BUYER BEWARE - I ordered a catering pack from this company and it never arrived. I contacted them to show them that my parcel was still out for delivery for 3 months and they said that it ha... See more

Company replied

Rated 3 out of 5 stars

Tea very good; comms bad. I placed an order for teabags, including a refill, off the back of a sample that came with tea my wife had previously ordered (to be fair, teapeople weren't to know!). Having... See more

Company replied

Rated 5 out of 5 stars

Website was easy to navigate and understand, buying simple and we were updated with delivery details, timings etc. until the order arrived on time.

Rated 5 out of 5 stars

Fair price, prompt delivery, biodegradable packaging, colours of teapots perfect, and a little surprise bonus in the box.

Rated 5 out of 5 stars

The immunity tea tastes beautiful i will be buying more.

Rated 5 out of 5 stars

Lovely herbal tea From lovely people The best spiced apple tea I've ever had.


Company details

  1. #16 of 18 best companies in Tea Wholesaler
  2. #14 of 17 best companies in Tea Manufacturer
  3. #29 of 32 best companies in Tea Shop

Written by the company

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We continue regularly order different…

We continue regularly order different teas from this company. - the luxury Breakfast and Earl Grey - The products are very good and the communities in the Countries where the tea is grown benefit through the schemes set up by Tea people.
Worth having a look at their website.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Tea People

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking company.

28 January 2026
Rated 3 out of 5 stars

Damaged gift packaging

Unfortunately the internal gift packaging was damaged which meant that I couldn’t give it as a birthday present as planned.

27 January 2026
Tea People logo

Reply from Tea People

Dear Ali,

We are sorry to hear that you received the internal gift packaging in damaged condition. While we take all the necessary care to pack the products as securely as possible, on rare occassions they to get damaged due to the extremely rough handling by the post/courier people. Please write to us at [email protected] with your order details and details of the damage including photographs and we would be more than happy to offer a suitable replacement.

Rated 3 out of 5 stars

Tasteless tea

I grew tired of tea bags and decided to find a better option. After searching around I settled on Tea People. Placed my order and waited. After a week I emailed enquiring as to the whereabouts of my delivery.
The next day I received an email saying it had been dispatched. 3 days later it arrived.
The tea comes in lovely tin containers.
I received organic green and organic peppermint tea.
I opened them to look at and smell the leaves. The smell test was a failure because the peppermint had no smell. Even tesco brand peppermint tea dust smelled and tasted of peppermint slightly.
I prepared a cup of the peppermint and it had no taste. Very disappointing. The green tea at least tasted like green tea but it was weak in my opinion.
I do like the tea but expect a peppermint to taste like peppermint.
Next time I will look else where.

14 January 2026
Unprompted review
Tea People logo

Reply from Tea People

Thank you for taking the time to share such a detailed review, and we’re genuinely sorry to hear that our organic peppermint didn’t meet your expectations.

Our peppermint is something we’re usually known for being naturally aromatic and full-flavoured (unlike the supermarket ones which usually contains added flavouring), and it’s received a lot of positive feedback from customers who enjoy a nice, clean peppermint taste. That said, taste can be very personal, and factors like brewing time, water temperature, and even individual sensitivity to menthol can affect how the flavour comes through.

We’re also sorry about the delay and the uncertainty around delivery — that’s not the experience we aim to provide, and we appreciate you flagging it.

We’re glad to hear you enjoyed the presentation and that the green tea was at least recognisable, even if weaker than you prefer. If you’re open to it, we’d be more than happy to offer brewing suggestions, or arrange a replacement or refund for the peppermint, as we never want anyone to feel disappointed with their purchase.

Thank you again for trying Tea People and for your honest feedback — it really does help us improve.

Warm regards,
The Tea People Team ☕

Rated 5 out of 5 stars

High Quality

Frequent discounts, always include samples. Tea is vast in range and good quality. Never had an issue ordering from them.

6 January 2026

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