The quality of the tea (being organic) and taste,Reminds me of teas I drank 60 ―70 years ago.And it is tea leaf not dust. Thankyou. 

Smashing tea. They have an amazing range, and while they are tiny bit more expensive than my usual tea shop it really is, in my opinion, worth the price.

The customer service is excellent as well, the owners themselves responded very quickly to my questions, and posted out the order in good time with a very appreciated little extra. Will definitely by buying more.

There is no complaint whatsoever about the quality of the product. The teas, especially the jasmine, are excellent and my family have enjoyed them for several years.
However, as a repeat customer, I was disappointed by my recent experience with pricing and customer service. I happened to place my order in between promotions, and the effective price dropped roughly 48 hours later. I contacted customer service to ask whether anything could be done.
Their response was that my order, placed on the 24th of December, was not eligible for the sitewide 15% promotion that started on the 26th. What they failed to acknowledge, or conveniently ignored, was that the same 15% promotion had also ended on the 24th. This omission made the response feel dismissive and disingenuous rather than transparent or customer focused.
While I understand promotions have set dates, a little goodwill or at least an honest acknowledgment of the timing would have gone a long way, particularly for a loyal customer. Great products deserve equally thoughtful customer service, and unfortunately this interaction fell short.

Mind blown.   Large box of Pg absolutely every bag is open and empty with all the tea loose in the box. Every single one of them.   How on earth did these get through quality control.
What has happened to you!  Once Britain's loved, now completely incompetent. 

AS BEFORE BETHANY WAS POLITE AND EFFICIENT.
ODERED AND DELIVERED WITHIN 3 DAYS

Love the tea, I give it 5 stars. However your site boasts of not using plastics yet my order arrived in a plastic bag. Breaking the use of plastics is priority to me and so was very disappointed in this. 

We love Hip Pop!! We've bought from them for years and never had an issue, great gut friendly drinks at a fair price 

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