Telecare24 Reviews 3,868

Helpful advice following my initial enquiry as we have poor mobile reception at home. Being able to connect via our broadband router persuaded me to choose Telecare24 over other competitors. Video w... See more

Product chosen, Fall detector with watch Clear description of options available and easy to order. Notice of possible delay in delivery from time specified highlighted in yellow across... See more

Ordered the alarm for my wife’s mother, after her partner and main carer went into hospital at short notice. She is severely partially sighted and lives in an area with very poor mobile phone signal,... See more

Ordered online after researching different providers, found this to be best value for money. Website was easy use, delivery was in a couple of days, ordered on Sunday and received on Wednesday, so ver... See more

Confusing. Four calls. Contradictory advice. No “family “ package. Two sales. Two painfully slow legal disclaimers. Two payments. “Can’t have two people at same address.” Nobody ever says th... See more

Sales encounter fine,quick delivery. Fitted key safe, coded with door open and working. Closed door. Jammed shut. Many attempts failed. Removed- angle grinder. Replaced with Burton p/button, Teleca... See more

It did worry me that my elderly brother after telling him NEVER to unplug his nightstand devise that when he did at one stage a warning call was made. His lifelong routine has always been to unplug... See more

Having had several weeks of problems with equipment from previous supplier,switching was an easy decision. Equipment easy to set up & test call very clear. Handler took time to allow me to walk to... See more

I was able to order this with guidance from my son as I am sometimes a little apprehensive when ordering online! Everything was set out very clearly and there was plenty of helpful information given... See more

I purchased the digital pendant alarm for my 96 years old mother. She still lives independently but needs the reassurance that help is quickly available if required. The digital pendant alarm equipmen... See more

Because of my health condition I've needed a emergency box fall monitor for approx 10yrs . I've been disappointed with last company bcus of their long response time I knew it would need to be qui... See more

Quite difficult to install both plugs into the base unit. It does not make clear that you HAVE to take off the telecare shield to insert the two leads properly so for 24 hours mine were wrong and I k... See more

I found out about Telecare24 online. As it was sponsored by Dr Hilary Jones I thought it must be reliable a good quality. I wasn’t disappointed! It arrived in a well packed box. I received the free... See more

We have had excellent service from Telecare from day one. They responded immediately, speaking to my 90 year old mother-in-law, when she triggered the alarm accidentally on her first day with it. Two... See more

Whilst dealing with Telecare I found everyone to be most helpful. Any questions I had were quickly answered. The alarm itself was very easily connected and its smart appearance makes it look good in t... See more

There are so many companies offering alarms that it can be confusing. Having read each one the company that i kept coming back to was Telecare24. The website was the clearest, most informative wit... See more

Order placed for my Mother by phone. Chloe was very clear & helpful answering all queries.Arrived next day. Set up was surprisingly easy using the guide. Test calls from various parts of bungalow & g... See more

Ordering my Telecare24 personal alarm was simple to do online. There was a warning that there may be a delay in delivery due to heavy demand. However I was delighted when it was delivered just 5 days... See more

We set up our equipment today, it was very straight forward and when we rang the office to do a test, the call operator was very helpful and very pleasant. My husband was not really keen on the idea,... See more

Easy to use equipment. Feel confident husband is ok to leave as he has fall detector wrist pendant. Had problem at set up due to broadband issue but telecare 24 sorted within the hour.

Spent some time trying to find buttons on the sides of the pendant to start system check. Guide should refer Spent time looking for buttons on either side to start system check.Guide should refe... See more

Customer service is ok, could be better . When being cut off by phone after 10 minutes of holding we emailed customer service we who the following day told us to ring. Fortunately we got through

Your fall alarm was just what we were looking for to help set our minds at ease. Helping my father stay in his own home while we knew that if he needed help it was at hand promptly . Very easy to set... See more

My daughter was able to carry out the details on my behalf as I am quite deaf and do not readily understand what is necessary . She was most impressed with the attention she received and likewise I r... See more

The link to the brochure ordered came immediately so it was easy to share the details with my parents. The lady I spoke to over the phone to add my mum's details to the plan was very helpful and she a... See more

Delivery was very quick and it appears easy to connect which I haven't done as such I have to have another socket installed which by Sunday should be done so fingers crossed everything will go to plan... See more

Quick response when doing the test call, having recently purchased an alarm for our Dad. He hasn’t needed to use it yet but we have peace of mind that if and when he does there won’t be an issue and t... See more

Telecare always offer a genuinely caring approach whenever I contact them concerning my mom’s alarm. She also tells me how lovely the emergency staff are when she activates her alarm. On the occasion... See more

Although where I live is a retirement flat that I’ve just moved into recently that already has cords that are connected to Telecom I decided to arrange independently to have my own Telecom24 bra... See more

I ordered the falls pendant package for mom over the phone, it arrived within two working days, Instructions were easy to understand. Chloe was most helpful with taking emergency contact numbers and... See more

The kit was easy enough to set up - similar to the Careline 365 which it has replaced. However my test call took around 7/8 minutes before you responded which explains the 3 star review. Sometime next... See more

After mum decided she was happy with the whole idea of Telecare24 ( which had been a while & very much needed ) Ordered online, completed all medical & contact details. Arrived 2 days later, very easy... See more

Very happy with the alarm. Initially, there appeared to be a problem with the base unit, but this was easily resolved with a brief phone call. Although my husband had 'activated' the base unit (by pre... See more

The friendly help of staff who answered my questions offering help. The service is new to me. Living alone I needed assurance that I would receive assistance when needed. Grace informed me how the... See more

Ordered online a Pendant for my wife, all good so far, notified when my order was to be delivered, supposed to have been delivered on Saturday but Royal Mail didnot deliver till Monday

I placed on order online for the Telecare GPS pendent. However the online order didn’t discount VAT and as such wanted to charge more than the bill stated. Just check this especially if using PayPal a... See more

Very smooth upgrade to digital Telecare via telephone. Equipment arrived next day and just plug it in. My mums only disappointment was the colour/ design of pendant -she would prefer something mor... See more

Ordered after all the positive reviews on trust pilot. Arrived next day, really simple to install plug and play basically. Tested using the watch spoke with a friendly gentleman to explain I had just... See more

I have been very lucky to have my three children to help me find my way through the process. They helped me to order the alarm which arrived in good time. One of my sons fitted the key safe with your... See more

I have been very happy with your service from the start, and the price was more suitable to my pocket as an 83 year old living on the state Pension. My Son set up my system which was very easy to un... See more

The service was prompt and the installation was easy. However, it had not been made clear that there is no microphone on the pendant so that if someonw falls anywhere a few metres away from the speake... See more

Great customer service very helpful. Fall alarm easy to set up in home also the telecare team was patient during the test call . So far very happy and my elderly father feels much safer knowing if... See more

Telecare were prompt in sending the equipment after I ordered. It had clear instructions and I was able to set it up easily. They were prompt in replying when I did a test call and confirmed that the... See more

When the fall alarm arrived the packaging was damaged and it didn't contain the keysafe which had obviously fallen out. I phoned Telecare24 who requested I send a photo of the damaged bag. Photo sen... See more

Having read through many systems on offer on my iPad. Offering different tariffs and connecting process. I found yours by far the easiest. For costing and connection. All instructions were clear and... See more

Liked the friendly Customer Service Team who were very helpful. Disappointed that when l requested a site visit to set up equipment (for which l was happy to pay), l was told this service not offered... See more

Good experience from first phone call to placing my order, everything explained what would happen next& when would receive it. I Did have to ring back when setting up/test call was guided through inst... See more

I first ordered the Fall Alarm but didn't like the wrist strap (too short) and also the advertised range of 200' implies outside the house. BUT when outside trying to communicate via the Base Statio... See more

Bought annual contract online with no issue although the 3 months off was confusing the way you have put it it seems there is 3 months off the 228. Also could the wristband be made so you can communic... See more