TheFitVille Reviews 15,085

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the shoes, highlighting their comfort and stylish appearance. Many consumers with wide feet or foot problems, such as edema or bunions, find that Fitville shoes offer a perfect fit and much-needed support. People also mention the effectiveness of the shoes in alleviating pain and improving posture, with some even recommended by foot doctors. Consumers consistently praise the company's customer service, describing it as caring, helpful, and going above and beyond to resolve issues. The support team is commended for their timely responses and willingness to offer replacements or correct orders. While opinions on the product and delivery service are mixed, the quality of the shoes and the exceptional customer service stand out as major strengths.

Based on these reviews

Rated 4 out of 5 stars

After seeking advice from CS I placed my first order the FitVille Men's Rebound Core Walking Shoes V1 XX-Wide/6E which upon delivery shoes look great however If you have conditions like claw fo... See more

Company replied

Rated 4 out of 5 stars

Shoes are well made and fit my 4E width at a 1/2 size smaller than I buy from New Balance. Looks? They look like off-brand 80’s running shoes for those who remember, if that matters (fayva, stad... See more

Company replied

Rated 4 out of 5 stars

Second high quality pair from Fitville and fit my big fat feet even better than previous pair due to temporary bandaging. Only problem is shoes shipped from China, 10-12 days, and package tracking app... See more

Company replied

Rated 4 out of 5 stars

I've always bought shoes from this store. Generally speaking, the quality is good, the workmanship and style are nice, they're comfortable to wear, and easy to match with everyday outfits However, t... See more

Company replied

Rated 3 out of 5 stars

The shoes arrived more than a week later than delivery was stated at the point of sale. But in all honesty, they weren't worth waiting for; they have a horrible chemical smell, they don't look much li... See more

Company replied

Rated 5 out of 5 stars

If you run into problems with your feet as far as inflamed bunions , maybe from age or you have a very wide foot and need room in shoe for healing , then this is your shoe especially their 6e xxwide s... See more

Company replied

Rated 1 out of 5 stars

Further to my earlier review, Fitville replied almost straight away on this platform asking me to provide certain details and to contact them directly. I did exactly that, again, and sent the informa... See more

Company replied

Rated 5 out of 5 stars

Communication was key with this transaction. I was informed after my purchase that the colour I chose was no longer available and offered other colours or a refund. I chose another colour and m... See more

Company replied

Rated 5 out of 5 stars

I reached out to FitVille about exchanging a pair of shoes that didn’t work out for my husband, and their customer service team truly went above and beyond. They generously offered to send a replace... See more

Company replied

Rated 5 out of 5 stars

My mother suffers from edema swollen legs and feet and can not fit into ordinary shoes. These tan suede winter boots fit her perfectly! Most medically ordered diabetic shoes usually come in black and... See more

Company replied

Rated 5 out of 5 stars

I just received my new Amadeus shoes and they seem to fit great. I will be trying them out soon, but am encouraged by the excellent fit. I have a wide foot and the Wide version seems perfect. Also,... See more

Company replied

Rated 5 out of 5 stars

I received great customer service after ordering a half size to big for my husband. Communication and service was fantastic. Yes it takes a week for delivery but I was not phased, as I'm old school an... See more

Company replied

Rated 1 out of 5 stars

The shoes are comfortable but they just don't last. The souls started disintegrating after a few months and I have just thrown them away after a year as letting in so much water. I bought a second pa... See more

Company replied

Rated 5 out of 5 stars

EasyTop Wings V2 are by far the most comfortable shoes I own for my wide feet. The Velcro enclosure system makes it super easy to set the width perfectly for each foot. I bought two pairs just in case... See more

Company replied

Rated 5 out of 5 stars

Unfortunately the shoes I ordered did not suit. The customer service support and communication was excellent throughout the whole interaction. Would highly recommend. Thankyou . Larger, well-known o... See more

Company replied

Rated 5 out of 5 stars

Just bought my 3rd Pickleball shoe. Still play with the previous 2. They keep getting better and better👏👍 Comfortable from game one. Stable with good traction. At a very reasonable price, compared... See more

Company replied

Rated 5 out of 5 stars

The customer service and product are beyond excellent! Every pair I've ordered have been the perfect size and width and make the severe neuropathy I suffer from bearable. I recently ordered the wrong... See more

Company replied

Rated 1 out of 5 stars

I have been trying to return 2 pairs of FitVille shoes (keeping one) because sizing and color are not as expected. I cannot log in even though I have made multiple attempts to and do not receive a lin... See more

Company replied

Rated 1 out of 5 stars

Very narrow fit, I’ve had regular extra wide shoes and sneakers fit better than these extra extra wide did. They offer a full refund, but you have to pay return shipping, which would have been costly,... See more

Company replied

Rated 5 out of 5 stars

Brilliant reliable company.Unfortunately I ordered the wrong size shoe and offered me an excellent replacement without needing to return original ones. I have never had such a comfortable pair of t... See more

Company replied

Rated 4 out of 5 stars

The boots fit very well, with several options for a custom fit with the many Velcro fasteners. I'm a little skeptical about the slip-resistance of the soles, however, as they are as smooth as my curr... See more

Company replied

Rated 5 out of 5 stars

Excellent boots - first pair were too big but there was a good flexible response from staff with different options offered & staff were extremely helpful & responsive. I then bought two different pair... See more

Company replied

Rated 3 out of 5 stars

The shoes are comfortable and allow easy access while my post surgery ankle is very stiff and swollen. The soles are stiff enough to be supportive, but also comfortable. But, I was shocked by how l... See more

Company replied

Rated 5 out of 5 stars

I have bad feet but recently bought golf, walking, & running shoes from FitVille, what a difference they made. I had no pain while golfing & walking! Thank you FitVille! I Recently bought flip flop... See more

Company replied

Rated 5 out of 5 stars

Im super pleased with these shoes, they are roomy. Still a little tight on my little toe bunion however miles better than usual shoes! What was most interesting though is I attended a chiroprat appoin... See more

Company replied

Rated 5 out of 5 stars

I've bought a pair of V2 Workboots from Fitville, instantly comfortable from 1st wearing them. Seem to be very stable on slippery surfaces. As I'm a greenkeeper it will be interesting to see how long... See more

Company replied

Rated 3 out of 5 stars

The product doesn't look as described online shoe is much longer& bulkier the bottom looks more like plastic than rubber.I hope that this shoe is slip resistant when rain or involving any type liquid... See more

Company replied

Rated 5 out of 5 stars

Love these shoes. I bought the Rebound Core and they offer soft bottoms with rubber treads for a good grip, unlike many shoes that have only the slippery white foam treadsbin a 80's Kangaroos style sh... See more

Company replied

Rated 4 out of 5 stars

Shoes arrived in a timely manner and were packaged very well. Pleased that extra extra wide were available in more styles, which sometimes not the case. Tracking was ok, could have been better, howeve... See more

Company replied

Rated 5 out of 5 stars

The Fitville sneakers that I bought for my father worked out great! He has severe edema from a cancer treatment and these are the first shoes to fit in years. The company was super helpful when he nee... See more

Company replied

Rated 5 out of 5 stars

I’m on my 5th pair of FitVille one was recommended by my foot doctor as I had constant pain in my feet and legs ,the footwear he recommended has mainly stopped the pain and no longer need medicatio... See more

Company replied

Rated 5 out of 5 stars

Really comfortable trainers, have just bought my second pair. Perfect for wider feet, and with good support. Fitville also resolved a problem I had with another order; their customer service is excell... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed. My son has high volume wide feet and normal trainers just don't fit. These are perfect and actually of decent quality. As a podiatrist it also gives me a brand to recommend to my p... See more

Company replied

Rated 5 out of 5 stars

Great, comfy trainers that also look good! They’re perfect for wide feet, which is hard to find, and the overall quality is excellent. The only small downside is that they could use a bit more arch... See more

Company replied

Rated 5 out of 5 stars

The shoes themselves are very comfortable, it stabilizes the walk for secure posturing. The soles are high quantity rubber,it should last many miles. There is no stitching around the outside from ru... See more

Company replied

Rated 1 out of 5 stars

Worst fitting most uncomfortable shoes I've where worn. I ordered over sized width and length and they're still way too small, can't even wear tgem.b. plus soles different than pictures. Slowest shipp... See more

Company replied

Rated 5 out of 5 stars

Have purchased shoes from Fitville for several years now. I have always received great customer service. This last pair was lost/misdirected by the USPS and never received by me. I contacted both t... See more

Company replied

Rated 5 out of 5 stars

I have the widest feet ever and any shoes I've found that are comfy, have always been ugly. Fitville shoes are cute, trendy looking (even the recovery shoes don't look awful!) I have had four pairs no... See more

Company replied


Company details

  1. Orthopaedic Shoe Shop
  2. Shoe shop
  3. Shoe Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living

 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality, affordable shoes

Finally, well made attractive shoes in wide widths, that are affordable. Thank you~

26 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 2 out of 5 stars

These shoes are gigantic.

These shoes are gigantic.. way too large.. useless to me

30 January 2026
TheFitVille logo

Reply from TheFitVille

Hello Alan,

We are very sorry about your experience!

We are happy to assist you with the return/exchange.
Would you mind emailing us at: [email protected]? We will look into this and offer some help from my end, thank you!

Rated 5 out of 5 stars

Received my boots in a timely manner

Received my boots in a timely manner. The boots were a little wider than expected but it was no problem to return the boots for my correct size.My emails were responded to in a timely manner as well.

26 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great shoes that fit good.

These are great shoes that fit people with a wide toe base. They are comfortable and easy to wear all day.

29 January 2026
TheFitVille logo

Reply from TheFitVille

We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 2 out of 5 stars
TheFitVille logo

Reply from TheFitVille

Hello Jane,

We're sorry for the experience.

The package is out fotr delivery by USPS.

2026-02-12 13:27:00 [GMT-05] PROCESSED THROUGH USPS SORT FACILITY
We will keep an eye on the tracking.

We will be looking for faster logistics partners, thanks for the suggestion!

Rated 4 out of 5 stars

Love the shoes

Love the shoes. Hope they stretch a little. They are pretty comfy and my feet dont hurt after wearing them for half a day.
Wish I would have ordered a half size bigger, I'll just have to remember to wear thin socks with this pair.
I will be ordering another pair for work soon.

19 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

I love these shoes/trainers

I love these shoes/trainers. So good to find trainers that fit my wide feet (bunions, arthritis and hammer toes!). I've been wearing their trainers for a couple of years and always received excellent service. I received very prompt assistance with a recent issue and felt that the support was fast, personal and very kind.
The trainers are well made, good materials and last well ( I don't give them and easy life - walking, gardening, cycling etc). I find they wash well (although that's not recommended by fitville). They provide good support and maintain their shape very well. I would certainly recommend this company!

5 February 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Shoes are exactly as advertised

Shoes are exactly as advertised. Good construction and wide toe box without looking clownish. I have tried other expensive brands. This shoe price was reasonable and the toe box is sooo comfortable. Very happy with this pair!

29 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

The shoes fit great

The shoes fit great, I just wish shipping was a bit faster on them.

29 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Fitville

Came quickly, fits great

26 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Half of my order was not delivered…

Half of my order was not delivered timely waited 11 days when first order arrived within 4 days, and when emailed they didn’t bother moving items from location where it had been for several days

29 January 2026
TheFitVille logo

Reply from TheFitVille

Hello Victor,

Sorry for the late shipping.
We warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days, depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!

Rated 4 out of 5 stars

The boots are great

The boots are great, they fit well, it just seemed to take a long time to get here.

29 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Shoes arrived promptly

Shoes arrived promptly. I was notified every step of the way and also a follow-up was sent which was nice. I think I'm definitely going to recommend fitville to other people

26 January 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Very friendly service when I requested…

Very friendly service when I requested how to mail back the shoes that were too large.

28 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Sorry I hit the wrong button

Sorry I hit the wrong button. I was not pleased with my last order

27 January 2026
TheFitVille logo

Reply from TheFitVille

Hello Charles,

We're sorry for the experience.

As we can see, a partial refund has been issued. Hope that helps!

We will continuously improve our products and service, have a blessed day!

Rated 5 out of 5 stars

The shoes are great

The shoes are great! Fit, price, and looks. I have very wide feet that are always in pain. These feel very comfortable.

29 January 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars
TheFitVille logo

Reply from TheFitVille

Hello Victoria,

We're sorry for the experience.

We have sent the email to you, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look