Ticketmaster Reviews 86,678

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciated the overall experience provided during events, with some describing performances as amazing and unforgettable. Many consumers highlighted the user-friendly platform for ticket purchases and accessibility. People mentioned the convenience of adding tickets to digital wallets for easy access. However, a number of reviewers expressed concerns about high ticket prices, service charges, and fees, with some feeling that these costs shut out true fans. Some consumers also reported negative experiences related to accessing tickets, encountering generic messages, and being locked out of accounts. A few consumers mentioned issues with venues, including long wait times, staff training, and audio quality.

Based on these reviews

Rated 3 out of 5 stars

Waited outside in freezing temperatures and snow for over 45 mins. This place needs better trained staff and logistic processes to handle events with no cell phone policy. Also, paid $65 for an advanc... See more

Rated 5 out of 5 stars

The ticket purchase was good. First performer sucked. Second guy was good. We left early after the third act started because we didn’t appreciate the toilet humor about the vasectomy. My wife was a bi... See more

Rated 5 out of 5 stars

The Drama concert in Detroit on Monday was an entire vibe. The energy was high from start to finish, the crowd was fully engaged, and the band sounded incredible live. They even dubbed the night “the... See more

Rated 5 out of 5 stars

The actual experience was amazing!!! However the facility (Taft theater) & how those that paid for VIP were treated when we arrived at the theater was horrible. Temperatures were about 15°. When w... See more

Rated 2 out of 5 stars

Classic monopoly. High ticket prices and ridiculous service charges. This company has essentially made ticket scalping legal and encourages people to buy up tickets for resale at a profit. This basica... See more

Rated 1 out of 5 stars

Ticketbastard is pretty awful. They have exorbitant fees and provide little to no extra value to the fan. Additionally, they own many of the venues and so they are really the only option. The concept... See more

Rated 5 out of 5 stars

Geoff Tate and his band were phenomenal at the Charleston Music Hall. They could not have sounded better and it was awesome watching them perform Operation:Mindcrime in its entirety. This was the bes... See more

Rated 5 out of 5 stars

Louis black never disappoints. What was disappointing where the Heckler in the crowd who wouldn’t shut up but not anybody’s fault. One other thing that could have been done better is it said that doo... See more

Rated 5 out of 5 stars

Step into a dream as the Sphere transforms into a 16K panoramic masterpiece. The visuals are truly breathtaking, wrapping the Yellow Brick Road around your entire field of vision. It is a wonderful, s... See more

Rated 5 out of 5 stars

Fabulous band! We've seen Yacht Rock Review 3 times now and they keep getting better. Great voices (especially lead singer on Heart to Heart: Kenny Loggins is no easy task) and classic Yacht Rock song... See more

Rated 4 out of 5 stars

I thought it was an amazing experience. The stadium looked great. Two things that could have made the event better. The sound system was not great. No surround in the stadium. Could barely hear the Ti... See more

Rated 3 out of 5 stars

Tried to sell a ticket I couldn't use and Ticketmaster makes it almost impossible. Especially when the show is not sold out, they don't list the ticket, don't let you lower the price. Can't stay sig... See more

Rated 5 out of 5 stars

Had a great time at the Observatory Constellation Room. Exhorder & Luicidal were both incredible. Exhorder lead singer was a really nice person & approachable after the show. Never seen Exhorder befor... See more

Rated 4 out of 5 stars

Purchasing process was very easy but had I been able to buy ticket at box office I could have saved almost 20%. Back in the days, TicketTron and other agencies would add a service fee for insuring and... See more

Rated 5 out of 5 stars

Ticket master really came through for me. I accidentally bought tickets for the wrong time (11am show instead of 7pm show) and they walked me through the process of selling the tickets so I could pur... See more

Rated 1 out of 5 stars

Accessing my tickets was a NIGHTMARE. Using my tickets was the most frustrating experience I’ve ever had at a ticketed event. Why can every other ticketing platform have mastered custom direct tick... See more

Rated 3 out of 5 stars

I got a generic message and was locked out of my account. No matter how much trouble shooting I tried. you prevented me and access my account, be it app it .combaccess. . No help beyond “unreliable... See more

Rated 5 out of 5 stars

The meet n greet was fantastic. Margo was absolutley amazing. Incredibly sweet and genuine. The show was amazing. The new band is great. The new album is great. Her set was fantastic as was her perf... See more

Rated 5 out of 5 stars

Great event. Had a great time!! The biggest complaint I have is that when I went to purchase tickets, I discovered a lot of the better seats were snapped up by ticket brokers in bunches. This limits... See more

Rated 1 out of 5 stars

I bought ticket for me and my daughter, we had early access and got front row. she is 15 and this was her first concert and TY Myers is her favorite country singer. once the opening band started she... See more

Rated 4 out of 5 stars

The cozy evening atmosphere of people strolling on Main Street. Chatting with those who attended the earlier "Flowers" performance. The courtesy & upbeat professionalism of the Paramount's staff, from... See more

Rated 5 out of 5 stars

It is an amazing experience; especially to seethe movie for the first time ever. Surround 3D, vibrating seats, strong winds, flying leaves and monkeys, falling apples, fire shooting up... it had it a... See more

Rated 5 out of 5 stars

Daryl Hall is a legend!! D is a talented musician, artist, songwriter, Performer and more. His voice is still strong, powerful, he interacted and joked with the audience. Daryl’s band consists of 6... See more

Rated 5 out of 5 stars

Trans Siberian Orchestra puts on over a 2 hour show and is fantastic. This is my 3rd time seeing them. A definite concert to experience! For for thought.....Allstate Arena needs to start letting pe... See more

Rated 5 out of 5 stars

Mariachi Sol De Mexico was beyond spectacular! The preshow - children's mariachi & dance company performance during the show was an unexpected plus. The theatre was modern & sleek. Easy to enter &... See more

Rated 5 out of 5 stars

John never disappoints and our experience at the Beacon Theater was wonderful as expected. Extra special to be there on his actual birthday with surprise news of a new album. On a rainy night in NYC h... See more

Rated 5 out of 5 stars

Experience was great, we have gone every year since it started & will go again next year! The promo code for 20% off never worked from Ticketmaster, I paid full price which was frustrating. The bar sc... See more

Rated 5 out of 5 stars

Seats were great. Venue staff inside were great, outside was little hectic. No one said or posted notice about the Different Lines like GA/ticketmaster app scans. It was upsetting to see SO many Af... See more

Rated 5 out of 5 stars

Only had 2 others with me on the tour, so it was easy to ask questions and see all the pictures and artifacts. Lots of history in that theater besides Elvis, but he is the main draw. Depending on your... See more

Rated 5 out of 5 stars

A very fun evening reminiscing songs and the 3 artists that can’t be forgotten. Very entertaining Dino, Sammy, and Frank. Each singer’s interpretation was fabulous. The supporting band wonderful as we... See more

Rated 4 out of 5 stars

Ticketmaster’s ability to share by transferring tickets to those in my party was really good. Being able to add my ticket to my Apple Wallet was even better as this allowed for easy ticket access for... See more

Rated 5 out of 5 stars

Seamless experience. Preferred parking was a dream come true! Short walk to entrance. Performances on time. Warm up band was a complete surprise! The Kentucky Headhunters were fantastic with lively... See more

Rated 4 out of 5 stars

Boz was excellent. The Meritage venue in Napa was excellent. The facilitator’s were clueless on vip info. The big Samoan at the entry gate refused to answer my inquiry of where to pick up vip bag, ano... See more

Rated 5 out of 5 stars

Impressed how arena was set up, and the large TV screens behind the entertainers. Sound was also very good. Wish floor seating provided better sight lines of whole stage; maybe elevate the stage highe... See more

Rated 5 out of 5 stars

Keith and the rest of The Jerks blazed through 31 songs in 59 minutes complete with his usual stage banter and some poignant thought provoking commentary on our “state of the union.” 70 years old and... See more

Rated 3 out of 5 stars

We were super excited to see Gladys Knight my wife's bucket list performer. What a sweet heart she is, she worked so hard to actually sing every song. Patti Labelle was a terrible disappointment. She... See more

Rated 4 out of 5 stars

No problem in purchasing the tickets or accessing the tickets at the venue. However, when we arrived at the venue for the concert, they had removed some seats and reconfigured the audience, I guess du... See more

Rated 4 out of 5 stars

your platform works very well. It is a shame that you are not satisfied with charging on one side of the transaction instead of taking from both parties. Seems unfair since you already made your mon... See more

Rated 5 out of 5 stars

Seeing the Wizard of Oz at the Sphere was amazing!! We loved that it was the original version from 1939, reimagined! The special effects at the Sphere were beyond the imagination! So happy that we wer... See more

Rated 1 out of 5 stars

The event was billed by Spotify and Ticketmaster as a Jackson Browne concert, which is why I purchased tickets. Jackson Browne was nowhere near the place. The headline act was Dawes, whoever that is.... See more

Rated 5 out of 5 stars

You’ll never be disappointed if you go see Alan Parsons project from his master of sound engineering and musical talents will never even touch or praise that he has on stage still sounds like 1975 whe... See more

Rated 1 out of 5 stars

Absolutely terrible - the website is a mess and glitchy. They've had password leaks, regularly block genuine IPs, charge high fees and try upsell dubious products after selling you tickets. Their mark... See more

Rated 3 out of 5 stars

TM should do more to identify ADA seating. My friend broke her ankle and also fractured knee in her accident. Yet we had to traverse several stair down and up to our "ADA" seats. It took several usher... See more

Rated 5 out of 5 stars

Rich Schuler was excellent as he portrayed and played John Denver songs perfectly. A bit too much of his archeology stories, albeit very interesting, they were unrelated to his John Denver theme. I w... See more

Rated 1 out of 5 stars

There website is utter shite... N trying to speak to the fff prx is like meeting the man onda moon... Won't acknowledge my options selection n just goes round n round in circles 🤬🤬🤬💯 Unbelie... See more

Rated 1 out of 5 stars

When I initially looked at tickets, mostly sold out excpet bleachers. A few days before the game, there were tickets for sale (not just resale) in better sections. So, allowing for nasty resale valu... See more


Company details

  1. #42 of 45 best companies in Event ticket seller

Contact info

3.8

Great

TrustScore 4 out of 5

87K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Father's Death, No Refund or Compassion

I called about the death of my father and wanting to see if I could give back the tickets and receive a different, lower tier, less desirable game in the future and I was denied. I understand about refund policies, etc. but I always thought that someone's father dying would elicit some compassion at a difficult time. Instead, I ate the tickets and had to miss the game. Very disappointing and lacking in humanity.

8 February 2026
Unprompted review
Rated 2 out of 5 stars

Monster Jam was boring for my kids

Monster Jam was boring for my kids. They asked to leave 30 mins into the show. To much commentary, to much interviews and not enough action to keep the kids interested. The trucks set more than they moved. It was disappointing. I wont return for another show. Run the trucks more.....

8 February 2026
Unprompted review
Rated 2 out of 5 stars

False advertising by ticketmaster

From the seats we had we couldn't see the heads of the actors when they were at the back of the stage. These seats should have been labeled obstructed view. Plus, it really stinks that the price of the tickets is advertised as "all fees and taxes included" but when a person goes to the checkout, an additional processing fee is attatched which increases the ticket price substantially. Ticketmaster seems like they are always scamming the customer in these non transparent ways.

8 February 2026
Unprompted review
Rated 4 out of 5 stars

Ball Arena is a smaller venue

Unfortunately, Ball Arena is just a smaller venue for Monster Jam which limits the tricks and races that can be done. Overall, the seats were great and we had a fun time taking our 5 and 3 year old for their first Monster Jam! We also wish that we had more healthy food options for lunch.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble getting tickets to…

I was having trouble getting tickets to transfer and called customer service. The customer service representative was very pleasant and helpful. She fixed the problem in a couple minutes. I was extremely frustrated with the situation and she did an excellent job correcting the situation

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Ticket master sucks

I have logged into ticket master more times so far this year than I have every other app on my phone combined. It's unacceptable to be forced to live this way just to watch my kids concerts.

ETA, even in this damn review I had to verify it was me.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Talent

The talent even superseded that of the actors/actresses in most cases of those in the movie of the same name.

8 February 2026
Unprompted review
Rated 2 out of 5 stars

difficult to park!

difficult to park!! it took 45 minutes waiting in line
my Ticketmaster computer print out stating "you got em" was not good enough-- I had to getting line to get the "real" tickets
the actual show. was great

7 February 2026
Unprompted review
Rated 3 out of 5 stars

I liked the workers who were directing…

I liked the workers who were directing us but there were too many lines and not much accommodation for handicapped individuals. It would also be helpful to have signs for attendees since such a large facility. More seating needs to be available.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

JUST A POS Site

JUST A POS Site, how artists keep using them I have no idea. Waste of time and money. Sit in a queue for an hour, then get told no more presales, like what a joke. Then get pushed to the back of the queue again. PLEASE BAN THIS TRASH COMPANY, we can do better in 2026.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Easy to use site. Love the venue (The Dome), reasonably priced parking. Thoroughly enjoyed October London. He is such a personable entertainer. It was like an evening chatting with a friend. Great band and background vocals too. He sounded amazing! 🤩

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I'm reviewing TicketMaster - not the Sphere

I'm not reviewing the Sphere tickets. I'm reviewing the Robert Plant tix I purchased through you via apparently a third party. The venue sold out. A week or more later, ticketmaster emailed that my tickets were cancelled due to a third party vendor not following the rules. This is exceptionally misleading and you robbed me of the experience as tickets are no longer available. There was no warning I as not purchasing valid tickets. Simply unacceptable.

5 February 2026
Unprompted review

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