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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the convenience of ordering online, especially for products that are hard to find in local stores. People highlight the fast delivery service and the helpfulness of the company in resolving issues, such as sending replacements for defective items. Consumers also like that the company is reducing packaging. However, some reviewers express concerns about the quality of the product. Some people mention a weaker, less flavorful tea, while others report issues with tea bags splitting and leaking tea leaves. A few reviewers also dislike the new square shape of the tea bags and the change in packaging.

Based on these reviews

Rated 4 out of 5 stars

As my local supermarket currently is not stocking QT One Cup instant black tea with whitener (125g) I decided to buy online which has worked well. A benefit is I can now buy this tea in a larger we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... See more

Company replied

Rated 5 out of 5 stars

Apart from the ease of being able to order online, and their packing and delivery times being good. The company its self is so great. I recently emailed customer services with a question about a produ... See more

Company replied

Rated 5 out of 5 stars

I thought that I wouldn't ever drink the worlds best tea again until I found that I could order them direct. None of my local supermarket seem to stock them any longer. So I was overjoyed when I di... See more

Company replied

Rated 5 out of 5 stars

Typhoo were very helpful when we purchased 2 boxes of defective tea bags . They very quickly arranged for replacements to be sent out. Communicating at all stages. Sadly, it looks like evri have lost... See more

Company replied

Rated 5 out of 5 stars

Found them still selling their QT one cup instant on line even though every where says their discontinued, and they are the larger size, so i bought a few to keep me going as I love this tea. Got the... See more

Company replied

Rated 5 out of 5 stars

Your tea has been the only one I have bought for at least 15 years,,, I love the smooth flavour I hope you will continue to produce it for many more years.

Company replied

Rated 5 out of 5 stars

After getting in touch with photos of the damaged t bags,they sent me a replacement box straight away,no problem

Company replied

Rated 5 out of 5 stars

I always buy Typhoo one cup teabags and as I could not find them in any supermarket I decided to try your website. Such a relief that I could have them delivered direct to me. It was easy to order and... See more

Company replied

Rated 5 out of 5 stars

sent for typhoo qt and received the goods promptly very good service will send for them again as i cant get this product fron any shop in liverpool

Company replied

Rated 5 out of 5 stars

I find it difficult to find in supermarkets and so, was pleasantly pleased to find it on line. Absolutely love the product, so handy for work

Company replied

Rated 5 out of 5 stars

POLITENESS OF BETHANY WHO I DEALT WITH OVER THE PHONE. MY ORDER WAS DILIVERED WITHIN 2 DAYS. VERY IMPRESSED. IF NECESSARY WILL ORDER AGAIN

Company replied

Rated 5 out of 5 stars

Been trying to get QT for my 92 year old neighbour as it's not on the shelves now so looked on the Typhoo site he is now a happy elderly gentleman with a good supply, delivery could not believe reall... See more

Company replied

Rated 5 out of 5 stars

I looked everywhere for this product and couldn’t find it anywhere, so was very pleased to find it on sale at typhoo. It’s the only tea that my elderly mother drinks.

Company replied

Rated 1 out of 5 stars

Just wanted to add my thoughts here. Company states on the box they have cut the amounts of suppliers and consolidated processes to achieve maximum efficiency. To my mind my favourite te... See more

Company replied

Rated 1 out of 5 stars

We have always been loyal Typhoo tea drinkers and we have noticed in the last few purchases the tea has got weaker and weaker. It is tasteless and the colour is grey rather than brown. We are massivel... See more

Company replied

Rated 1 out of 5 stars

Every single time you use a typhoo teabag it leaks tea leaves, you end up with a cup full of tea leaves no point having tea bags if they don't work ,ABSOLUTE SHITE WILL NEVER BUY AGAIN!!!!.

Company replied

Rated 5 out of 5 stars

Best tea in my opinion- just a pity they no longer do a loose leaf version

Company replied

Rated 1 out of 5 stars

The new typhoo teabags need a zero stars option! The taste is nothing like it was previously; it’s bitter, too strong and rather unpleasant. This smacks of cost cutting wrapped up in all kinds of BS... See more

Company replied

Rated 1 out of 5 stars

We always. Buy typhoo tea bags and there very hot and miss some are ok not great some are the worst tasting tea I have ever drank don’t now what is going on but today 4th may 2025 I have had 5 cups of... See more

Company replied

Rated 1 out of 5 stars

Foil packed Tea bags spliting on edge and depositing tea leaf in the water. It looks like the crimping edge on the round tea bags is off centre. Trrid square version but having to seperate them was... See more

Company replied

Rated 1 out of 5 stars

I have used typhoo for the last 26years,but the new square tea bags are terrible. Flavour has totally changed from satisfactory to a bitter taste, tea bags rip to shreds when separated leaving loose t... See more

Company replied

Rated 1 out of 5 stars

Tea bags all seem to burst when lifting them out of the teacup leaving tea leafs in the tea! Its recommended to use a tea strainer if this happens?? If I had a tea strainer I would buy tea and NOT tea... See more

Company replied

Rated 2 out of 5 stars

As per the other reviewers, after Typhoo were "rescued" perhaps a year ago, I bought my usual 240 box of tea bags only to find the bags had changed shape and were no longer packed in foil packs to kee... See more

Company replied

Rated 1 out of 5 stars

I purchased several boxes of tea bags today (some for my friend!) when I arrived home, I find they are now very poorly packaged in flimsy boxes which do not even keep them in a hygienic manne... See more

Company replied

Rated 1 out of 5 stars

Bought a 240 tea bag box. Opened the foil and there was an overwhelming odour of paint, I left the tea bags out overnite to air,made no difference !. Made a cuppa but the smell and taste were horrible... See more

Company replied

Rated 1 out of 5 stars

Worst bags iv ever bought taste fine but dont dare stir with the bags in or the bags burst, i will never buy them again although taste good I received an email requesting I contact Bethany to di... See more

Company replied

Rated 2 out of 5 stars

I love Typhoo tea but for the past year the bags keep splitting and the tea falls out into the water. I have put up with this, although frustrating, but I’ve had enough now. Unfortunately I bought a c... See more

Company replied

Rated 1 out of 5 stars

Typhoo tea bags are a JOKE !!!!!! I recently bought 2 boxes of them only to find every other day there is loose tea floating around in my cup which I absolutely detest . If I wanted loose tea then I... See more

Company replied

Rated 1 out of 5 stars

Typhoo One Cup! Flavourless. Pale. Yuck. Needed two bags to make a cup of tea that tasted of something rather than nothing. So disappointing Typhoo.

Company replied

Rated 3 out of 5 stars

What happened? Typhoo has always been the only tea i drink. But since the new square shape and packaging - it tastes really odd. Metallic. Very strong. Im sure its different. I dont like it anymore. G... See more

Company replied

Rated 2 out of 5 stars

give us back the round foil tea bags they were the best , or other option don't and have no customers.

Company replied

Rated 5 out of 5 stars

Parcel arrived promptly I cannot find this product in any shop so was pleased to find in on line .

Company replied

Rated 5 out of 5 stars

can't seem to get it any more in the shops, typhoo sent it very quickly with free postage.

Company replied

Rated 5 out of 5 stars

Can’t buy QT anywhere else!! Fast delivery thank you

Company replied

Rated 1 out of 5 stars

More plastic than product. Couldn’t believe the amount in it when I opened it.

Company replied


Company details

  1. #30 of 32 best companies in Tea Shop
  2. #52 of 55 best companies in Coffee store
  3. #16 of 17 best companies in Tea Manufacturer
  4. #17 of 18 best companies in Tea Wholesaler

Written by the company

It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.


Contact info

4.0

Great

TrustScore 4 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AS BEFORE BETHANY WAS POLITE AND…

AS BEFORE BETHANY WAS POLITE AND EFFICIENT.
ODERED AND DELIVERED WITHIN 3 DAYS

28 January 2026
Typhoo logo

Reply from Typhoo

Thank you for your lovely feedback. We’re delighted to hear Bethany was polite and efficient, and that your order arrived within 3 days. We’ll be sure to pass on your kind words!

Kind Regards,
The Typhoo Team

Rated 5 out of 5 stars

QT one cup

Found them still selling their QT one cup instant on line even though every where says their discontinued, and they are the larger size, so i bought a few to keep me going as I love this tea. Got them really quickly as well.
Thank you Ty-phoo 😊

22 January 2026
Typhoo logo

Reply from Typhoo

Thank you so much for taking the time to leave us a review ☕
We’re delighted you were able to find the QT One Cup on our website and stock up on the larger size. It’s lovely to hear how much you enjoy this tea, and we’re especially pleased it reached you so quickly.

Wishing you many more great tea moments!

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

The treatment I received

The lady I spoke to was very nice and helpful and knew what she was talking about.

20 January 2026
Typhoo logo

Reply from Typhoo

Thank you for taking the time to share your experience. We’re delighted to hear that our team member was knowledgeable and helpful, and we truly appreciate your kind words !

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

QT review

I find it difficult to find in supermarkets and so, was pleasantly pleased to find it on line. Absolutely love the product, so handy for work

13 January 2026
Typhoo logo

Reply from Typhoo

Thank you for your feedback! We’re glad you found Typhoo online and that you’re loving how convenient it is for work

Happy brewing!

Kind Regards,
Bethany
The Typhoo team

Rated 5 out of 5 stars

Great love this tea ,came well packed…

Great love this tea ,came well packed ,well informed ,highly recomend this seller thank you

6 January 2026
Typhoo logo

Reply from Typhoo

Thank you so much for your lovely feedback! ☕ We’re delighted to hear you’re enjoying your Typhoo Tea and that it arrived safely and well packed. Your recommendation really means a lot to us. Happy brewing, and thanks again for choosing Typhoo!

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Extremely helpful and very kind in…

Extremely helpful and very kind in their response & replacement

9 January 2026
Typhoo logo

Reply from Typhoo

Thank you for your kind words we’re really pleased to hear you were happy with our response and replacement. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Top Typhoo bags

I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loose in the box not in separate bags good to see a company reducing packaging.
Also now the bags are square not round and they seem to brew a stronger more tastier tea we have used Typhoo for years, so we plan to use nothing else

21 January 2026
Unprompted review
Typhoo logo

Reply from Typhoo

Thank you so much for your lovely feedback. We’re really pleased to hear you’re enjoying the new packaging and our square tea bags and even more so that Typhoo continues to be your tea of choice. ☕

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

After getting in touch with photos of…

After getting in touch with photos of the damaged t bags,they sent me a replacement box straight away,no problem

9 January 2026
Typhoo logo

Reply from Typhoo

Thank you for taking the time to share your experience. We’re sorry to hear about the issue with the tea bags, but we’re really pleased we could put things right quickly for you. Thanks for bringing it to our attention, and we hope you enjoy your replacement box ☕️

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the young lady that I contacted. All sorted very quickly

6 January 2026
Typhoo logo

Reply from Typhoo

Thanks for taking the time to share this! We’re delighted our team could help and resolve things so quickly Enjoy your next cuppa!

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly. Great product. Thank you.

22 December 2025
Typhoo logo

Reply from Typhoo

Thank you for your kind words! We’re thrilled to hear your order arrived promptly and that you’re happy with the product. We appreciate your support!

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Excellent service

Excellent service

18 December 2025
Typhoo logo

Reply from Typhoo

Thank you for your kind feedback! We’re delighted to hear you were happy with our service.

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Best tea in my opinion- just a pity…

Best tea in my opinion- just a pity they no longer do a loose leaf version

17 December 2025
Typhoo logo

Reply from Typhoo

Thanks for your review! We’re delighted to hear you enjoy our tea! We appreciate your feedback about loose leaf we’ll pass it on to the team for consideration.

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

Typhoo Helpfel Customer Service.

The response was excellent 👏 after complaint about Tea Bags leaking and the girl on phone so pleasant & helpful also sent out Box of Teabags which is very appreciated 👍

4 December 2025
Typhoo logo

Reply from Typhoo

Thank you for your feedback. We’re glad our team could resolve your concern quickly and that you found our service helpful and pleasant

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

I got what I ordered in a couple of…

I got what I ordered in a couple of days..excellent service. Susan.

10 December 2025
Typhoo logo

Reply from Typhoo

Thank you for taking the time to leave a review, Susan. We’re glad to hear you received your order within a couple of days and were happy with our service.

Kind Regards,
Bethany
The Typhoo Team

Rated 5 out of 5 stars

can't seem to get it any more in the…

can't seem to get it any more in the shops, typhoo sent it very quickly with free postage.

22 December 2025
Typhoo logo

Reply from Typhoo

Thank you for sharing your experience. We’re glad we could deliver quickly and include free postage.

Kind Regards,
The Typhoo Team

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