Verified
Our order came promptly, but there were no installation instructions included. We contacted UltraMats and they provided a video that walked us through the installation. The quality of the covers is v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
They covers look fantastic and definitely make my car feel more expensive. I did have to spend a little extra time adjusting the rear seat cover to sit perfectly, but once set, it looked great and has... See more
Company replied
I purchased these car seat covers for my wife's car they look terrific and really well made. Unfortunately we encountered a fitting problem with her particular car i got in touch with ultra and the... See more
Company replied
I was going to order a full set of car mats and seat covers, but I've received no reply from questions that I sent via their web form or email. If they can't reply to a potential order of this size, w... See more
Company replied
There is a reason this company doesn't provide any contact information on their web site. (no phone number or email just a fill able contact form that never gets answered). Its easy to right your own... See more
Company replied
Verified
I spent weeks looking for seat covers that didn’t look cheap or generic, and these exceeded every expectation. The stitching is incredibly clean, the material feels thick and durable, and the fit is i... See more
Company replied
Since you don’t respond or read emails , your company has sent me another repeat order of my last order , which I DO NOT WANT , as I stated in the email that was sent IMMEDIATELY after your response... See more
Company replied
Verified
Great product and price, very good quality, fits perfectly. Easy to fit and good video explaining how, which is found to be easier than other paper instructions. Super comfy. Has totally changed th... See more
Company replied
I ordered Ultra car mats for my new John Cooper Works latest model. Within 2 werks was advised my order completed and about to be shipped. Excellent service. I then received notification of shipping d... See more
Company replied
The product I received was horrible quality, did not match the photographs of the product on the website. It also does not fit my vehicle properly despite selecting my vehicle model in the ordering pr... See more
Company replied
Verified
My husband ordered seat covers for his 2015 Ford 250. We were following the FEDEX tracking and the package just fell off the tracking schedule. I contacted FedEx and they told me to notify the sell... See more
Company replied
Ordered a made to order set of car seat covers for my car. The covers that arrived were of such poor quality with loose stitching and unfinished ends. The covers were not for my car (as promised) but... See more
Company replied
I ordered the seat covers & unfortunately one of the covers had some damage, I contacted Ultra Car Mats & without any issues a replacement was issued. We have now had the seat covers for almost 3 m... See more
We purchased a seat of seat covers for our F150. Front seats fit well and look fantastic.rear seat covers don’t fit. Contacted customer service on returning rear covers. They respond but never send au... See more
Covers do not fit, clearly not designed for my vehicle. Straps to connect covers are cheap and janky - junk metal hooks and plastic discs with nothing to connect them to? No instructions provided eith... See more
Company replied
We ordered car seat covers for our Dodge Challenger however they did not fit. We immediately asked for return authorization. never got a response from them for days so I put a hold on my Discov... See more
Company replied
The seat covers arrived and I have installed them. No instructions so I looked up the instruction video which was fairly clear. No real problems with fitting and the fit is excellent. Obviously custom... See more
Company replied
Verified
Well they did a great job working with us, our truck unfortunately was not able to work on our truck but they were great understanding and giving us a full refund. I say a upstanding company. I can sa... See more
Company replied
The backseat covers are 3 inches short on both sides, the center can not give any extra length in either direction. The zipper you open to slip driver seat cover over the seat broke just unzippering i... See more
Company replied
If I could give zero stars, I would I just had the opportunity to open my parcel with my seat covers and to say I am disappointed is an understatement. The seat covers are utterly generi... See more
The mats I received were extremely poor quality, flimsy material and badly made. Terrible packaging, they arrived twisted and folded, completely misshapen. Incorrect fit, despite ordering for bo... See more
I received the car seat covers, they were crambed into a plastic bag, folded up so tightly, that this has resulted in them having very severe creases in them. Past experience with issues like this say... See more
Company replied
Floor mats are a very poor fit for the car. Only provided with a handful of velcro patches to secure the sides which come away from the car interior after a matter of minutes . Mats interfered with th... See more
Trying to contact customer service when these don't fit your new car is pointless. They don't want to do returns period and make you jump through hoops. I'm sure if the covers actually fit your car, t... See more
The car mats are nothing but a disappointment. They are wrinkled from the folding during packaging to the extent where I will not use them. I tried to get the wrinkles out by steam and iron but the b... See more
Company replied
Order #ULTRA51308 Just so they cant say i didnt order. I ordered these a year ago for a new car of mine. They are good quality mats, but they do not fit the car as they say. Its just a generic sort... See more
Company replied
When we eventually received the car covers - we took the time to put them on & instantly a tie snapped off . Loose threads all over & no hole to move the seat forwards - so cannot access the seat hand... See more
Company replied
I do not recommend buying from this company, not only has the whole set come extremely creased. One of the seat covers has a clear cut in it, I’ve emailed twice since receiving my package about a pote... See more
Company replied
Paid £229. Received yesterday, what I got was the cheapest crap , shipped from china Loose threads, No leather, non fitting , INFACT they are such inferior quality I wouldn’t even cheapen my car, th... See more
Company replied
Disappointed. The covers are not as advertised. The sides are a cheap flimsy linen, and look very ugly, the ultra website shows same material all the way around with the word airbag embossed on one... See more
The product make it SHOCKING. All the threads coming off on all seats , there are 3 holes under the boot mat. Didn’t come with instructions. Paid 700+ and is poorly made . Have sent pictures with... See more
Company replied
These are bordering on false advertising! I sent in my specs and thought I would get front seat covers that would fit and look like the website pictures. These cover are loose and ill fitting! Took... See more
Company replied
Update with my complaint. After ultra car mats saw my review on here. They quickly responded saying that they had sent me an email. The email did not address the missing part of my order. The major fa... See more
Company replied
Absolutely rubbish Ordered a set for an Audi TT, sent pics and the said they couldn't manufacture the rear seat covers BUT no refund for that. Covers arrive for front seats and wouldn't fit... See more
My recent purchase didn't meet color expectations, to no fault of Ultra Car Mats but due to my challenges identifying colors & sheen on my phone screen versus real life. Ultra Car Mats offered to refu... See more
Company replied
Seat cover missing in set but no information regarding a replacement. 2 weeks later, I emailed again for a return process and refund but no reply and no item. Beware of these facebook marketplace sca... See more
Company replied
Honestly do not buy from this company after having read the reviews I ordered 2 sets of mats for 2 different cars. I received 1 set and since then, I have written to the company many times to inform t... See more
The quality and fit of the car mats look superb in the photographs and I was assured that they would be a similar fit for my 2014 Mini Clubman. Whilst waiting for arrival I discovered they were made i... See more
Company replied
£250 for front and back car covers 'meant to be a perfect fit'for your paticular car. They defo dont fit perfect the seatbelt clips are coverd in the back and the leather isn't all the way round the... See more
Company replied
Order placed and paid for, 9th December. Order allegedly sent 15th December. Tracking number provided, totally useless. Emailed company 3 times asking where is my order, same reply, in transit. O... See more
Company replied
Verified
Ultra Car Mats is an amazing product. And the company and Customer Service is incredible. Super attentive to detail. The product is wonderful. The quality is excellent. Durable and still soft and... See more
Company replied
Company details
- #132 of 136 best companies in Car accessories shop
Written by the company
Fully custom fitted car mats made to order. Every single one of our car mats are carefully stitched together to provide the perfect fit for your car protecting every angle.
Contact info
United Kingdom
- ultracarmats.com
2.8
Average
449 reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mats looks great and solid underfoot
I had a questions before ordering and got a clear, friendly reply at same day. Everything arrive as expected and it's perfect! It’s nice dealing with a company that actually responds and follows up... the mats look great and feel solid underfoot. They don’t slide around and are easy to clean after wet weather. Installation was straightforward and the finish is much better than standard mats.
5 February 2026
Unprompted review
Verified
Quality support.
Being totally honest, my product was received incorrectly but was assisted promptly by the staff at Ultimate floor mats and was offered a solution.
12 February 2026
Non-responsive and awful customer service
I am out of ideas to try to get a helpful response to what I think is a simple question. We have previously bought the car seat covers for my son's car - loved them so much that we decided to buy some for OUR car. We went to the website, looked in the drop-down - lo and behold, our car model was not in the drop-down list (Mercedes C300 - C300 is not in the drop-down and we're not sure which model to pick to be compatible - it has C-Class Cabriolet and C-Class Saloon and C-Class Estate under Mercedes, but no mention of C300 and we have no idea which of those classes a C300 would fall into). But never fear - the website specifically says to submit a specific form to the company to ask for a model to be added or to ask for input on which model to choose.
I filled that form out and sent it in mid-January. No response.
I went back to the website, and found a direct email address mentioned. I sent email to that address on January 27th, another email on February 6th, and another on February 10th. None of those emails have received even an auto-response.
Between the emails on February 6th and February 10th, I had the idea to try checking social media (Facebook, Instagram) - I found their profile on Instagram, and sent a message on February 6th in which I explained clearly that a) I had sent several emails as well as a contact request through the website, and b) the car make and model were not in the drop-down on the website and we needed input/guidance.
I received a response saying, "Hi, You can choose your vehicle model/make/year on any of our product pages. Just select the color and style of the car mats or seat covers you want on any of our product pages. You can also use our vehicle compatibility checker, which is linked below." (links deleted as TrustPilot won't allow links)
This, of course, was proof that no one actually read my message because the whole problem is that our car model is NOT in the drop-down.
I replied on February 6th (same day) and reiterated the issue and asked for someone to please help, and also noted I had sent yet another email that same day.
On February 7th, I sent a follow-up in Instagram as no one had replied to my last note.
On February 9th, I sent another follow-up in Instagram, which received the following reply: "Hi, You can choose your vehicle model/make/year on any of our product pages. Just select the color and style of the car mats or seat covers you want on any of our product pages. You can also use our vehicle compatibility checker, which is linked below." (links deleted as TrustPilot won't allow links)
Exactly the same reply I got on the Friday prior - even though that is not what the issue is and I have explained it so clearly multiple times.
I then replied on February 9th asking that someone please actually read my messages in which it is made clear the issue is our model is not in the drop-down that we can see, and we need guidance before ordering.
No reply.
On February 10th, I sent another Instagram message asking/begging someone to please respond to my actual issue and actual question vs just sending me the same reply sent twice before.
That received a reply - that reply was, "Hi, You can choose your vehicle model/make/year on any of our product pages. Just select the color and style of the car mats or seat covers you want on any of our product pages. You can also use our vehicle compatibility checker, which is linked below." (links deleted as TrustPilot won't allow links)
I then replied and reiterated, AGAIN, that the issue is our model is not in the drop-down and we need input on which one to pick for compatibility.
At this point, I am so over it I really don't even want to buy these seat covers anymore. It is appalling customer service - clearly no one is actually reading the messages, because I received the exact same reply in Instagram three times despite explaining the issue multiple times. I have yet to receive a single response to my website form submission OR to the three emails I have sent, starting in mid-January - a month of time spent trying to get some kind of answer or helpful response.
I am leaving this here out of sheer desperation as it looks like UltraCarMats does monitor the reviews left at this site and actually replies. I have all of the emails, as well as the Instagram posts, and can share those screenshots with anyone who would like to review them.
I am 100% out of ideas, and 1000% out of patience for this completely shoddy, infuriatingly unhelpful customer service.
EDIT TO ADD (2/12) - UltraCarMats replied to my post (below) but did not actually answer the question, and also noted they did send replies - however, they did not reply until after I left this review and they responded to it. There were zero responses before that - I did check my spam folders every day for a response that might have gotten filtered. Unacceptable.
9 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Paula,
Firstly, we want to sincerely apologise for the frustration you’ve experienced. After reading your review, we completely understand why this situation would feel extremely disappointing — especially after previously purchasing from us and wanting to return as a repeat customer.
To clarify the vehicle selection: the Mercedes C300 is part of the C-Class range, and selection is based on the body style rather than the engine designation. For example:
C-Class Saloon
C-Class Estate
C-Class Cabriolet
The “C300” refers to the engine variant within the C-Class family, so you would simply select the correct body style for your vehicle.
That said, this does not excuse the communication experience you described. You should absolutely have received a clear, personalised reply to your enquiry rather than repeated automated-style responses. That is not the level of service we aim to provide, and we’re genuinely sorry this was your experience.
We have checked and can confirm replies were sent, but it’s possible they were filtered or missed. We would very much like to resolve this properly and restore your confidence in ordering again.
We truly appreciate you taking the time to explain everything in detail, and we’re sorry it took this long to get clarity.
Kind regards,
Ultra Car Mats Team
Order #ULTRA51308
Order #ULTRA51308
Just so they cant say i didnt order. I ordered these a year ago for a new car of mine. They are good quality mats, but they do not fit the car as they say. Its just a generic sort of fit they do. Which you can get for half the price off ebay. They hope one size fits all, the customer service, well thats non existent either, had a few back and forths with them, but regards to customer care / satisfaction, nowt. Thankfully I got my money back via lloyds eventually,
8 February 2025
Unprompted review
Reply from Ultra Car Mats
Hi James,
Thank you for taking the time to update your review and for providing your order number.
We’d like to clarify a few points for accuracy. The car mats supplied for your order were custom-made to the vehicle details provided at checkout, not generic or “one size fits all.” When you contacted us regarding the fit, we offered a free replacement to adjust the mats and ensure they fitted correctly, which is part of our standard aftercare process.
We always aim to resolve fitment concerns through replacement first, as this allows us to correct any template discrepancies quickly and at no cost to the customer. We’re sorry that this solution was not acceptable to you at the time.
While we regret that you felt dissatisfied with the overall experience, we’re pleased the matter was ultimately resolved and that you were not left out of pocket.
Your feedback has been noted and is used to help us improve both our product guidance and customer communication.
Kind regards,
Ultra Car Mats Team
Ordered a made to order set of car seat…
Ordered a made to order set of car seat covers for my car. The covers that arrived were of such poor quality with loose stitching and unfinished ends. The covers were not for my car (as promised) but a set of generic covers. Refunded eventually. These items are coming from China need I say more . I will quite happily provide photos to show how bad the finish is on these covers!!
20 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Simon,
Thank you for taking the time to share your experience.
We’re sorry to hear that the seat covers you received did not meet your expectations. As confirmed previously, your refund was fully processed, and we’re glad this part of the matter was resolved.
To clarify for transparency, our seat covers are not advertised as fully custom-made; they are vehicle-specific designs intended to be compatible with a wide range of seat layouts. We regret if this was not clear at the time of purchase and understand how this may have caused disappointment.
Regarding manufacturing, our products are produced using internationally sourced materials and facilities, which is standard practice across the automotive accessories industry. We remain committed to quality control and are continually improving based on customer feedback.
We appreciate you giving us the opportunity to resolve this and thank you for your feedback, which helps us improve moving forward.
Kind regards,
Ultra Car Mats Team
This is a scam company
This is a scam company, i ask them for refund cause the items they send me not look like they show on their website, After they ask you to send them through their email but they actually not reply or do anythings, Trash company
24 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Phat,
Thank you for your review. We take accusations like this very seriously.
After carefully checking our records, we’ve been unable to locate an order under your name or email address, which means we’re currently unable to verify this as a genuine customer case. We absolutely do offer refunds and handle them regularly when an order is confirmed and returned in line with our policy.
We would genuinely like to look into this for you and resolve any concerns properly. Please contact us directly at [email protected]
with your order number, full name, and the email address used at checkout, and our support team will review this as a priority.
We are a legitimate business and do not ignore verified customers. We hope you’ll get in touch so we can assist you and clarify this matter.
Kind regards,
Ultra Car Mats Team
Still SHOCKING
Since you don’t respond or read emails , your company has sent me another repeat order of my last order , which I DO NOT WANT , as I stated in the email that was sent IMMEDIATELY after your response.
I do not want same products as the material is SHOCKING . I paid $727 and would like half my money back !!
5 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Kasey,
Thank you for taking the time to leave your feedback. We’re genuinely sorry for the frustration caused and understand how upsetting this experience must have been.
To clarify, your refund was already processed prior to this review being posted. Once we became aware that the repeat shipment was no longer required, we took immediate action to resolve the matter and ensure you were not left out of pocket.
We apologise if our email communication did not reach you in time or if there was any misunderstanding during the process. This is certainly not the level of service we aim to provide, and your feedback has been shared internally to help us improve our communication and order-handling procedures.
If you have any outstanding questions or require confirmation of the refund details, please don’t hesitate to contact us directly at [email protected]
, and we’ll be happy to assist further.
Kind regards,
Ultra Car Mats Team
Verified
Great quality and easy to install
Great quality and easy to install. I love that they don’t slide around.
Also, about $100 cheaper than some of the competitors.
3 February 2026
Reply from Ultra Car Mats
Hi Kevin,
Thank you for the great feedback! We’re really pleased to hear you found the quality spot on, easy to install, and that they stay firmly in place. It’s also great to know the value compared to competitors stood out for you.
If you ever need anything in the future, just drop us a line at [email protected]
— we’re happy to help.
Kind regards,
Ultra Car Mats Team
Is this a scam website?
I was going to order a full set of car mats and seat covers, but I've received no reply from questions that I sent via their web form or email. If they can't reply to a potential order of this size, what chance will I have if I needed to contact their customer service. I'm beginning to wonder if this is a fake scam website. There's also no UK contact phone number
4 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Chris,
Thank you for reaching out and for raising your concerns — we completely understand why a lack of response would be frustrating, especially when you’re considering a larger order.
We want to reassure you that Ultra Car Mats is a legitimate UK-based business, and we absolutely are not a scam website. We primarily provide customer support via email so that we can keep a clear written record of all enquiries and ensure nothing is missed. Our main contact email is [email protected]
, which is actively monitored by our support team.
At busy periods, there can unfortunately be short delays in replies, particularly via web forms, but all emails are answered. We’re continuously improving response times to make sure enquiries like yours are handled more quickly.
If you’d still like to discuss your order or have any questions before purchasing, please email us directly at [email protected]
and include “Pre-Purchase Enquiry” in the subject line — we’ll be happy to assist.
We appreciate you taking the time to check before ordering and hope to have the opportunity to assist you properly.
Kind regards,
Ultra Car Mats Team
Resolved my problem
I ordered a full set of seat covers,went to install them and they didn’t fit my trucks seats,emailed ultra car seats and told my problem,they were quick to reply and promptly issued me a refund,
2 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Terry,
Thank you for taking the time to update your review. We’re glad we were able to resolve the issue quickly and issue your refund promptly.
We really appreciate you giving us the chance to make things right, and your feedback helps us continue improving both our products and our service. If you ever need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Ultra Car Mats Team
The product I received was horrible quality at a high price.
The product I received was horrible quality, did not match the photographs of the product on the website. It also does not fit my vehicle properly despite selecting my vehicle model in the ordering process. I am waiting on a response from the company regarding returning it. I feel that this product is a scam because they charge a premium price for a temu quality item.
3 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Meghan,
We’re sorry to hear you were disappointed with the product and that it didn’t meet your expectations. That’s certainly not the experience we want our customers to have.
If the fit isn’t correct or the product isn’t as expected, we absolutely want to put this right. Please contact us at [email protected]
with your order number and a few photos of the fitment, and our team will assist you with a return and full refund or a replacement, whichever you prefer.
We take feedback seriously and would appreciate the opportunity to resolve this properly for you.
— Ultra Car Mats Team
There is a reason this company doesn't…
There is a reason this company doesn't provide any contact information on their web site. (no phone number or email just a fill able contact form that never gets answered). Its easy to right your own reviews. Anyone who buys from this company wasted their money, doesn't fit, poor quality and ZERO customer service
2 February 2026
Unprompted review
Reply from Ultra Car Mats
Hi Eric,
We’re sorry to hear you feel this way and that your experience didn’t meet expectations. We do provide customer support via email, and we respond to customer enquiries as quickly as possible, though during busy periods replies can take a little longer than usual.
We’d genuinely like the opportunity to review your order and help resolve any fitment or quality issues. Please contact us directly at [email protected]
with your order number so we can look into this and offer a solution, whether that’s a replacement or a refund.
— Ultra Car Mats Team
Matts restraining pedal movement
On driver side, clutch can't be pressed all the way because of the matt and on passenger side there void/a lot of space between matt and car interior.
23 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Kirils,
Thank you for raising this — we take safety concerns very seriously. A mat should never restrict pedal movement, and we’re sorry this has happened.
This sounds like an incorrect template or fitment issue. Please stop using the driver’s mat immediately and contact us at [email protected]
with your order number and a couple of photos of the fitment. We will prioritise this and arrange either a free replacement with the correct template or a full return and refund, whichever you prefer.
We appreciate you bringing this to our attention and will make sure this is resolved properly.
— Ultra Car Mats Team
Verified
Great product and price
Great product and price, very good quality, fits perfectly. Easy to fit and good video explaining how, which is found to be easier than other paper instructions.
Super comfy.
Has totally changed the look of the interior.
30 January 2026
Reply from Ultra Car Mats
Hi Michael,
Thank you for the fantastic review! We’re really happy to hear the quality, fit, and comfort exceeded your expectations. It’s great to know the installation video made things easy and that the covers have completely transformed your interior.
If you ever need anything, we’re always here to help!
— Ultra Car Mats Team
Terrible HR mats would be ok if they fitted not worth £9 never mind £119.
Ordered a set of car mats for my L200 2 months later they arrived emailed them umpteen times for an update on the order was just fobed off. Eventually received them the only mat that fits is the driver side. Emailed them with the phots 2 days ago but still no reply.
29 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Ian,
Thank you for your patience. We’ve reviewed your case and confirmed that the wrong template was provided for your vehicle. We’ve already replied to your email and are happy to arrange a free replacement with the correct fit.
Please check your inbox (and spam folder just in case) and let us know how you’d like to proceed so we can get this sent out to you as quickly as possible.
— Ultra Car Mats Team
Overpriced Garbage
Car seat covers arrived creased,ripped, crushed.
Look nothing like the slick advertising. Overpriced garbage. Stay away
7 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Theo,
We’re really sorry to hear about the condition your seat covers arrived in — that’s absolutely not acceptable and not the standard we aim to deliver. Creasing, ripping, or damage on arrival is something we take seriously.
We’d like the opportunity to make this right for you. Please contact us at [email protected]
with your order number and a few photos of the issues, and we can arrange either a free replacement or a full return and refund, whichever you prefer.
Thank you for bringing this to our attention — we’re here to resolve it properly.
— Ultra Car Mats Team
Verified
After a few complications the company…
After a few complications the company insured correction and stepped up to the plate to the top of customer satisfaction.
Great company, great product.
Thank you
22 January 2026
Reply from Ultra Car Mats
Hi CC,
Thank you for your kind words! We’re glad we could step in, resolve the complications, and make sure everything was corrected to your satisfaction. It means a lot to hear you’re happy with both the product and the service.
Thank you for choosing Ultra Car Mats!
— Ultra Car Mats Team
Verified
Well they did a great job working with…
Well they did a great job working with us, our truck unfortunately was not able to work on our truck but they were great understanding and giving us a full refund. I say a upstanding company. I can say the seat covers are top quality. Wish they would have worked on our truck because they were beautiful and well made.
22 January 2026
Reply from Ultra Car Mats
Hi Jon,
Thank you so much for the kind words! While we’re sorry the covers weren’t compatible with your truck, we’re really glad we could make the process smooth with a full refund. It means a lot to hear you found the covers top quality and well made.
We truly appreciate your understanding and your recommendation. If you ever have another vehicle in the future, we’d be happy to help!
— Ultra Car Mats Team
cheap stuff over priced
over priced rubbish that bears no resemblance to advert , should learnt if it comes from the land of the rising sun ...they have no advertising standard, moral of a snake oil sales man , never again if its make in china and it looks good ....it will only look good , and will not be good
21 January 2026
Unprompted review
Reply from Ultra Car Mats
Hi Paul,
We’re sorry to hear the product didn’t meet your expectations. That’s certainly not the experience we want for our customers. Our seat covers are semi-custom, and while many customers are happy with the look and quality, we understand they may not suit everyone’s expectations.
If you purchased directly from us, we’d really like the chance to review this with you. Please contact [email protected]
with your order number and we can arrange a return and refund or look at alternative options.
Your feedback is noted and helps us continue to improve.
— Ultra Car Mats Team
Verified
Reply from Ultra Car Mats
Hi Eddie,
Thank you for the great feedback! We’re happy to hear your order arrived quickly and that you’re pleased with the quality.
If you ever need anything, we’re always here to help.
— Ultra Car Mats Team
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