Auction Export is a best place to make purchases of any kind of vehicle either clean or salvage cars. Friendly interface with clear pictures of any vehicle that you choose. Their customer support agen... See more
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Auction Export is one of the best auction websites I have come across. Details given on vehicle is what you see when vehicle arrives at destination port. Duration of delivery is on point but if anythi... See more
Company replied
Zoals al eerder aangegeven, zelfzuchtig en oplichters. I am very disappointed in auction export, so I am glad that I did not buy the car from them. Now I still have to get the $600~ back. Amine sends... See more
Company replied
Their terms and conditions is designed to help then stay safe from police, auctionexport.com is a scam, they have time to reply reviews here but too busy to solve problems on their platform. If you... See more
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Company details
Written by the company
Export, Import & car shipping from USA. New Car exporter, sales & used auto auction - Insurance, Salvage & Clean Car Auction.
Contact info
Chesswood Drive 4515, M3J 2V6, Toronto, Canada
- www.auctionexport.com
3.3
Average
138 reviews
Replied to 84% of negative reviews
Typically replies within 1 month
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PUBLIC WARNING – FRAUDULENT MILEAGE MISREPRESENTATION
PUBLIC WARNING – FRAUDULENT MILEAGE MISREPRESENTATION
I am writing this review as a formal public warning.
I purchased a vehicle through AuctionExport based on a clearly advertised mileage of 77,000 miles, supported by auction photographs and listing details. This mileage was the sole reason I proceeded with the purchase. I would never, under any circumstances, have bought this vehicle had the true mileage been disclosed.
After the vehicle arrived in Europe and independent checks were carried out, it became evident that the mileage had been manipulated. Vehicle history records show significantly higher mileage recorded years earlier, followed by an impossible reduction and then an increase again. This is not a “discrepancy” or an “error” — it is a clear, documented odometer rollback, which is illegal.
On further inspection, the vehicle is also in extremely poor condition, mechanically unsound, and effectively unusable without substantial additional expense. It is, quite frankly, nothing like what was represented at sale.
What is most disturbing is not only the misrepresentation itself, but the company’s response:
• They took full payment immediately
• They dismissed clear mileage evidence
• They stopped responding altogether once the seriousness of the issue was made clear
I have now spent months of stress, financial loss, and emotional distress dealing with this ordeal — shipping, customs, taxes, inspections, arguments, documentation, and unanswered emails — all for a vehicle that should never have been sold as it was advertised.
This matter has been escalated to consumer protection authorities and federal agencies, and I am pursuing all available legal avenues to ensure accountability. Odometer fraud is not a minor issue — it is a serious offense — and companies that enable or ignore it must be held responsible.
DO NOT TRUST THE MILEAGE LISTED BY THIS COMPANY. DO NOT RELY ON THEIR DESCRIPTIONS. DO NOT ASSUME THEY WILL HELP YOU IF SOMETHING GOES WRONG.
My advice is simple and sincere:
Stay away. This is not an honest operation.
5 February 2026
Unprompted review
Purchased my vehicle on 17th September…
Purchased my vehicle on 17th September and its almost 4 months I still haven't received my vehicle.
you charge a lot for shipping yet go for very cheap shipping. you can do better
18 September 2025
Unprompted review
Reply from Auction Export
Good morning. We are truly sorry you feel your transaction was not handled correctly. Let us please clarify your invoice and the status of your vehicle.
- We used the fastest and more affordable option available to your destination country. Given the car went by container consolidation, we had to wait for more vehicles to arrive to complete the cargo.
Grimaldi lines was available at a higher cost of about $ 800 more per vehicle if loaded in a 40ft with 4 cars. Since this was a 40ft with 3 cars the ocean price would have increased to $950 more per vehicle which none of our other clients would have been willing to pay.
The last vehicle to complete the cargo arrived at our warehouse on October 3rd. The vehicles were scheduled to load and sailed on the earliest vessel. On October 24th the container was loaded and the status changed on your profile.
The available arrival time provided by the shipping line was scheduled for December 21st. Which was then changed by the shipping line to January 28th. Please note at no time we control the shipping line's schedule. All transit times are provided to our clients the same moment they are informed to us.
We are once again truly sorry you feel our services have not been to the proper standard but rest assured we did our best to load the vehicle as soon as possible and ship it to your destination country.
Thank you
Excellent customer care support
Excellent customer care support and a speedy response to inquiries from inception through purchase and delivery to Nigeria, with a record shipping time of less than 60 days from China. Honestly, this is a wonderful experience. Thank you
20 November 2025
Unprompted review
Reply from Auction Export
Thank you so much for updating your review and for your kind words!
We’re delighted to hear that you had an excellent experience from start to finish, and that our customer care and shipping speed met your expectations. Your satisfaction means a lot to us, and we truly appreciate your trust.
If you ever need anything in the future, we’re always here to help.
Thank you again for choosing us!
The car wasn’t a run and drive as…
The car wasn’t a run and drive as stated, lower arm bent, tire ends rods and shock bent had to tow spent a lot to make money to make it moveable,
27 November 2025
Unprompted review
Reply from Auction Export
Hello, thank you for taking the time to share your experience. The vehicle purchased was a 2023 Honda CR-V with a Salvage Title, previously involved in a collision, declared a total loss by the insurance company, and listed with deployed airbags. These details were disclosed prior to purchase.
As stated in our Terms & Conditions, Run & Drive means the vehicle started and moved under its own power at the auction facility at the time of listing. It does not guarantee roadworthiness or that the vehicle will remain operable afterward. Collision vehicles with salvage titles commonly have suspension or mechanical damage, which may require repairs.
The vehicle was sold at a significantly reduced price (less than 50% of the value of a clean-title, accident-free vehicle), reflecting these risks. We regret the inconvenience and encourage all buyers to carefully review vehicle condition reports and terms before purchasing salvage vehicles.
Horrible experience
Horrible experience. They charge crazy fees. Right now I’m trying to get back my $4,000 that I had to send them in order to bid. I won 2 live bids and guess what? I could not bid for 3 days while the seller makes up their mind if they want to sell to me. Then the seller decides that it’s not enough money. If u win a $1200 car u will end up paying $4700. 3500 in fees. U have to use their scum bag tow people that should only be $400 but they over charge u $1500 and u can’t use anyone else. Don’t try to pick up ur car. That’s not allowed. These r greedy greedy greedy people that I’m done with. Do NOT USE THEM U WILL LOSE BIG TIME. there a 1000 other online brokers for cars. I’m Checking out 3 others right now and so far they r wayyyyu better.
21 November 2025
Unprompted review
Reply from Auction Export
Hello, thank you for your review. We would like to clarify a few important points. First, your $4,000 bidding deposit has already been refunded back to your card.
Regarding the bidding process, Auction Export does not control seller decisions. Some sellers have reserve prices, and even if a bid initially appears to win, the seller may take time to confirm or reject the offer. Unfortunately, this is entirely at the seller’s discretion and outside of our control, as clearly stated in our Terms & Conditions agreed to during registration.
When purchasing a vehicle, the final invoice includes multiple components: auction buyer fees, Auction Export service fees, documentation, ground transportation, and ocean freight . These costs are fully disclosed on our website before bidding ( transportation fees needs to be inquired via email before bidding). A low vehicle bid price does not represent the total landed cost.
Ground transportation pricing depends on distance, vehicle condition, and auction requirements.
We regret that your expectations did not align with the auction process and encourage all buyers to review fees and ask questions before bidding to fully understand the total cost structure.
they are quiet reliable and trustworthy
they are quiet reliable and i received my car after 2 months. i later bought parts which went missing but they refunded by replacing the missing parts and having it shipped to me. i was impressed even though the whole process took so many months.. i recommend them..
14 August 2025
Unprompted review
Reply from Auction Export
Thank you for your thoughtful review! We're glad to hear you found us reliable and trustworthy, and we appreciate your patience throughout the process. We're happy we could resolve the issue with the missing parts to your satisfaction. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Their customer service is top notch
Their customer service is top notch. They do everything possible to explain things to you into detail, fast in replying of emails. They communicate and update you on every location of the car. They also provide me an agent at Tema Port (Ghana) who also made clearing the car very easy and smooth.
18 February 2025
Unprompted review
Reply from Auction Export
Thank you, Samuel! We're glad to hear you had a great experience with our team - from clear communication and quick email responses to the support at Tema Port. We appreciate your trust in AuctionExport!
Your name is auction extort not export
You never address nothing I said, from 11 June 2025 that I purchased and fully made payment to 8th August 2025 that customs selected for examination what was happening to the car for almost 2months answer?and sense it’s set off from USA on the 20th August why does have to take extra 4months ?
Its simple you dnt care coz after we had to pay additional $2856 for just the customs check you still put us on a cheaper and slower shipping and after the frustration delays and unbudget expenses so how do you care about your client ?
11 June 2025
Unprompted review
Excellent Service and Trustworthy Company”
Auction Export has consistently proven to be a reliable and customer-focused company. Their professionalism, transparency, and flexibility make doing business with them an excellent experience. Every transaction I’ve completed has been handled smoothly with clear communication and timely support. I am very satisfied with their services and highly recommend them to anyone seeking a dependable partner in the car export business.
5 September 2025
Unprompted review
Reply from Auction Export
Thank you for your thoughtful review and kind words! We're really happy to hear that you've had consistently positive experiences with AuctionExport and that our professionalism, transparency, and customer support have stood out to you. Your satisfaction is our top priority, and it's great to know our team has delivered smooth and reliable service throughout your transactions.
We appreciate your recommendation and the trust you've placed in us. If there's anything we can do to earn that fifth star in the future, please don't hesitate to let us know!
Let me start by saying that I made a…
Let me start by saying that I made a mistake too. I purchased a Buy Now vehicle I lost a few days due to bureaucratic issues, I won't deny it, and sent the money eight days later, paying all the interest for the small delay. Even though I asked to wait for the money (I sent copies of the transfer) because I live on another continent and the bank transfer days vary from 5 to 7, there was nothing I could do: I lost everything, a $1,000 deposit + $5,340 invoice balance. I paid for the two shipments without using them since the vehicle was never delivered to me. I was devastated.
And Mr. Lee Robert did not give me any help even if the money arrived (because with the bank you can check any incoming transfers) but immediately they cancelled all the money sent and all the 6340$ thrown away without having anything
I understand that if someone doesn't send the money immediately, they have to pay interest (and I paid all of it), but losing the entire sum without having anything is incredible. They could have made me pay for the loss of earnings on the car (which they own anyway) and given me part of the money back. I would have accepted that. But no, they also kept the $3,000 for two unfinished shipments. What would you think if that happened to you?
I also thought they did it on purpose. How could someone who lives on another continent recover $6,340 without spending the same amount through lawyers? I remind you that I paid the entire sum without receiving anything.
But it will serve as a lesson to me, and I hope you learn it too.
29 August 2025
Unprompted review
Reply from Auction Export
Please note that you were fully aware of the 2-business-day payment requirement. Unfortunately, simply informing us of a delay does not secure the vehicle with the selling auction.
According to our records, you were charged only the $1,000 cancellation fee for failing to pay on time for the 2017 MINI HARDTOP COOPER (VIN: WMWXP5C33H3C64109). You also confirmed your intention to cancel this vehicle on August 25, 2025. Please specify what shipping charges are you talking about? You do not have any vehicles on your profile, therefore it is jot possible to have any shipping fees charged towards your deposit.
On August 29, 2025, you sent us a confirmation of a bank wire while at the same time leaving this review. However, up to now we have not received any of your wire transfers—only your credit card payments. Please check with your bank, as it is possible that your transfer has not yet reached us.
For this reason, we kindly ask you to review your statements carefully. We have not withheld any funds from you apart from the cancellation fee, which is standard procedure in cases of late or incomplete payment. Please contact us at sales@auctionexport.com so we can discuss this further.
AuctionExport is very good platform…
AuctionExport is very good platform that you can buy any cars in united states, by bidding or direct buying.
I buy cars from us since 08 years, and more than 40 cars all are received.
I suggest you to deal AuctionExport is sure and they do good services
11 August 2024
Unprompted review
Reply from Auction Export
Thank you for your continued trust and support over the past 8 years! We're honored to have helped you successfully purchase over 40 vehicles through our platform. It's great to know that you've found value in both our bidding and direct-buy options. Your recommendation means a lot to us, and we're committed to keeping up the high standard of service you’ve come to expect.
Auction Export is an efficient one stop shop for car bidding and shipping
Auction Export is one of the great one stop shop for searching, bidding and shipping of cars from US, Asia to different parts of the globe.
They have evolved to become very efficient in not only assisting with search and other customer related supports concerning buying and shipping, they were firstly swift in responding to Live on the Phone request made within minutes of start of bidding.
They were also helpful to me in the negotiation and feedback.
My last purchase before this took only a few days from bidding to shipping, loading and release.
5 August 2025
Unprompted review
Reply from Auction Export
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that your experience with AuctionExport has been efficient and seamless—from searching and bidding to shipping. It's always our goal to provide prompt, reliable service, and it's great to know our team was able to assist you quickly, especially during the live bidding process.
We truly appreciate your trust in us and are glad to have played a part in making your car buying and shipping journey smooth. Looking forward to serving you again in the future!
AuctionExport best brand and I can say…
AuctionExport best brand and I can say is well to do organisations.
I received my car on June 25-26 2025 at the Tema port Ghana.
Thank You Very Much.
25 June 2025
Unprompted review
Reply from Auction Export
Thank you for the great review! We're glad to hear you received your car at Tema Port and are happy with our service. We appreciate your trust in AuctionExport!
Reply from Auction Export
Hello, we were unable to locate your account in our system. Please provide more details about your experience and contact us at sales@auctionexport.com so we can assist you further.
I am very happy doing business with…
I am very happy doing business with Auction Export. Stress free transactions. Thanks
26 April 2025
Unprompted review
Reply from Auction Export
Thank you for your kind words! We're so glad to hear that your experience with AuctionExport was stress-free and satisfying. It’s always our goal to make the process smooth and reliable for our customers. We truly appreciate your trust and look forward to doing business with you again!
Auction Export is Reliable
Buying vehicle from Auction Export was a smooth experience. There was no third party involved. I was able to buy from the website through the assistance of credible auction export agents. All necessary documents were received without any difficulty. The local Destination agent for auction export also assisted in the customs duty processes and final clearing. Vehicle was handed over to me as it was shown in the auction pictures.
25 June 2025
Unprompted review
Reply from Auction Export
Thanks so much for the great review, dear Ebenezer! We're happy to know everything went smoothly—from bidding to delivery. It's always our goal to make the process as easy and transparent as possible. Enjoy your vehicle, and we hope to work with you again soon!
AuctionExport is a genuine car vendor…
I am very pleased with the transparency with which AuctionExport deals with its clients. This is the third vehicle I bought from them, and my experience has been the same. The vehicles that were delivered to me have been exactly what had been displayed on their portal. The delivery dates were also accurate.
26 June 2025
Unprompted review
Reply from Auction Export
Thank you for your continued trust in AuctionExport!
We’re thrilled to hear that your experience with us has been consistently positive across all three purchases. Transparency and accuracy in vehicle representation and delivery are core values we strive to uphold, so it's great to know we've met your expectations each time. We look forward to assisting you with your future vehicle needs!
The Most Reliable Auction Site
Auction Export is one of the best auction websites I have come across. Details given on vehicle is what you see when vehicle arrives at destination port. Duration of delivery is on point but if anything can done to make it a little faster will be good. Transfer of funds from local accounts to dollar local account make transactions soo comfort and easier. Thank you Auction export
1 May 2025
Unprompted review
Reply from Auction Export
Thank you for your kind words and valuable feedback!
We’re glad to hear that you find our platform reliable and that the vehicles have met your expectations upon arrival. We also appreciate your suggestion regarding delivery speed—it's something we’re always working to improve. We're pleased to know that the local-to-USD account transfer has made your transactions more convenient. Thank you for choosing AuctionExport, and we look forward to serving you again!
Was super excited everything came…
I was super excited that everything went successfully, arrived early, and without any issues. That’s truly great work! ✅👏🏽 This was my first time working with you, and I really enjoyed the experience. Looking forward to more in the future! ✊🏽👍🏽
23 April 2025
Unprompted review
Reply from Auction Export
Thank you so much for your amazing feedback! We’re thrilled to hear that everything went smoothly and even arrived ahead of schedule. It was a pleasure serving you for the first time, and we look forward to helping you again in the future!
Reply from Auction Export
Dear Customer, thank you for such a wonderful feedback on our service! We will never let you down!
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