e-Hardware Reviews 14,651

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide range of products available, making it easy to find exactly what they need. The quality of the products is consistently praised, with consumers noting that items are well-made and durable. The ordering process is described as straightforward, and the website is easy to navigate. Consumers are generally pleased with the delivery service, often highlighting the promptness and efficiency. Many reviewers received regular updates on their order status and appreciated the clear communication. The customer service is also commended, with staff members being described as helpful and quick to resolve any issues.

Based on these reviews

Rated 5 out of 5 stars

Having searched numerous sites trying to find a gate hinge with a 12mm post and just as I was about to give up I came across e-Hardware. There I found everything I needed but most important the 12mm g... See more

Rated 5 out of 5 stars

Im a fence & gate contractor & I usually buy all my hardware separately. Thought I'd try these & was not disappointed. The quality is 💯 & it actually worked out cheaper for me because these guys supp... See more

Rated 5 out of 5 stars

Ordered a single door handle and meant to buy a pair. I rang up to amend the order and dealt with a lovely lady called Amanda. She amended my order, took off the shipping (as the order now qu... See more

Rated 5 out of 5 stars

I bought a new Jig Tech system which arrived within a few days. On delivery I checked the parts and found the 25mm hole saw was too big. I made contact with the team who quickly resolved the issue and... See more

Company replied

Rated 5 out of 5 stars

We omitted a couple of items from our order and only found out when our door handles didn’t operate properly. We contacted the seller, e-hardware, who were most helpful in pointing out what additio... See more

Rated 5 out of 5 stars

I’d bought 10 of the Astrid Chrome door handles a few years ago, and as well as being stylish and attractive, they’ve proved to be sturdy and robust. This was an order for an additional handle of the... See more

Company replied

Rated 5 out of 5 stars

I found this site whilst looking for a replacement of a rather old commercial door lock. It turns out that they didn't have one of a matching size. However, they took the old lock and attempted a... See more

Company replied

Rated 1 out of 5 stars

I placed an order that was delivered with missing fixings. As I was tight on time I was unable to wait for them to be sent and purchased them myself. As a result e hardware offered me a discount off f... See more

Company replied

Rated 5 out of 5 stars

Excellent exactly what I was looking for. Door handles and hinge’s of the highest quality and great value for money they definitely look more expensive than they were. Finished off my internal doors g... See more

Rated 5 out of 5 stars

First purchase from e-Hardware made last week. Found the brass fitting I was looking on line and at best price from e-Hardware. Product was delivered a few days later and exactly what I was looking fo... See more

Company replied

Rated 4 out of 5 stars

Got the double set of hinges, which are all good.delivery from DHL unfortunately was a little slow but around Black Friday understandable. Will purchase some extra through bolts to replace the provid... See more

Rated 5 out of 5 stars

Great service. Parcel was on time and communication very clear. Items are of good quality. Easy to use web site with plenty of options for my project , which was gate fittings and bi-fold hinges fo... See more

Rated 5 out of 5 stars

Great service and products. When DHL let me down with a deliver they lost, e-hardware could not have been more helpful. Got the issue sorted quickly and unlike some company when they say they will cal... See more

Rated 4 out of 5 stars

Found the replacement door handles I required on this site. They supplied everything I needed and more. There were some extra screws included that I had no idea what to do with them. Still, they are... See more

Company replied

Rated 5 out of 5 stars

I had used these Frelan hinges before, so I knew that they were good quality, but was surprised to see them at such a good price. Quick delivery through Royal Mail. Product was well packaged and a... See more

Rated 5 out of 5 stars

I purchased 'Astor Knurled Designer Fire Rated Door Handle Pack', some of the Euro Locks were poorly put together, the carpenter had to fix most of them including messing around with the black nicke... See more

Rated 5 out of 5 stars

I have ordered from e-hardware on a number of occasions and always found their service very quick. This was no exception. Even when one delivery was not quite as requested; a couple of missing item... See more

Rated 3 out of 5 stars

Misleading information regarding delivery, paid extra for next day delivery to find out it means next day after they receive items from their suppliers total of 10 days!! Sent a couple of items bac... See more

Company replied

Rated 5 out of 5 stars

Katie was so helpful in helping me with my order of an item which was out of stock. She updated me with the status of my handles and got them to me in time for my joiner to finish my door. Once agai... See more

Rated 5 out of 5 stars

Items received were good quality, of a like able price and look great. Delivery was prompt and postage reasonable. You are an easy company to deal with online and as yet, I have had only very pleasa... See more

Rated 5 out of 5 stars

Received excellent advice over the phone including exact drill bit size to use for perfect fit. Purchased Birkdale Field Gate Hangers. Arrived promptly and in good condition. I would highly recommend... See more

Rated 1 out of 5 stars

Ordered next day delivery but still not here 9 days later.... Apparently its next day delivery from dispatch... whenever they decide to dispatch! Just an FYI even though there is stock on their w... See more

Rated 1 out of 5 stars

Thief! I’ve been waiting for a package for about fifteen days and I still haven’t received anything. I was given a fake tracking number. The after-sales service is appalling: you have to wait severa... See more

Company replied

Rated 5 out of 5 stars

I was having difficulty finding the precise type of item needed in my local hardware stores. Your website provided a good specification and you had the item in stock. Maybe I should have come to you i... See more

Rated 1 out of 5 stars

Ordered an item expecting next day delivery. The company states that if not possible, they will contact and get in touch to update. Emailed after day 3- still awaiting a response. Called customer serv... See more

Rated 1 out of 5 stars

I made an order last week, promised delivery within 3 days maximum. Called in yesterday got told stock is not in but would be dispatched and arrive today. First of all why have they not contac... See more

Rated 5 out of 5 stars

The ironmongery we purchased is excellent and very good value. Prompt delivery however I was away for a few days during which period I was told of the delivery date and time. I was also notified by... See more

Rated 1 out of 5 stars

I paid for a faster delivery via DPD. What I got was a slow Royal Mail delivery. If that wasn’t frustrating enough, Royal Mail then went and delivered it to the wrong address and I had to wait for a r... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful and delivered a part order to meet a fixed time deadline. Balance of the order arrived exactly when they advised that it would. Very pleased and would ceryainly buy again from them... See more

Rated 5 out of 5 stars

Although it took ages for them to send the piece in the first place and then the post office managed to lose the package. They very quickly sent me a replacement which is exactly what I needed to repa... See more

Rated 4 out of 5 stars

Good quality range of products. Delivery speed could be better. Would consider them a more premium offering if that was improved. Especially as I'm clearly paying for delivery - unlike some other onli... See more

Rated 5 out of 5 stars

Good website, easy ordering. Delivery time was good, products are good quality. Have used many times before and will continue to. Customer service has been good when required.

Company replied

Rated 1 out of 5 stars

Giving one star because there is not an option for les stars. The service is horribly awful . They deliver my order late and half of it and then had to call them multiple times to remind them ab... See more

Company replied

Rated 2 out of 5 stars

Having received my order of “black” ironmongery for a drive gate, within the pack are all stainless of zinc finished screws. Nothing to match the furniture. Reply was that they cannot source matching... See more

Company replied

Rated 5 out of 5 stars

Ordered some hinges, and they were really good quality. Dispatched quickly, arrived well packaged, and at a good price compared to others available. Recommended!

Rated 5 out of 5 stars

Ordered acknowledge promptly and deliverd on time. Nothing else to say other than, thank you for the service. Hinges on the door and working great .

Rated 5 out of 5 stars

Contacted them as order had not . quickly checked order and told me when it would arrive or get a refund order arrived as promised. Easy to contact and friendly service

Company replied

Rated 1 out of 5 stars

Order had parts missing. Door knobs with no screws Screws sent out after 1 week and wrong colour silver screws the door knobs were gold. Wouldn't order from them again their service rubbish and not i... See more

Company replied

Rated 5 out of 5 stars

First time of purchasing from e-hardware. The website was easy to use and the searches worked well. Once the items were in the basket it was straightforward to pay. I have fitted one set of latches... See more

Rated 5 out of 5 stars

Great range of products, easy to order, prompt delivery. I haven't fitted the handels yet waiting for my new doors. Nice good quality contemporary handels.

Rated 5 out of 5 stars

Item as described, very pleased with the speed of delivery & quality of the product. In addition to this, the comms (re the order) were timely & accurate.

Rated 5 out of 5 stars

Nigel, Katie and the team at e-Hardware offer first class service and have a broad stock of high quality products. Thoroughly recommended.

Rated 5 out of 5 stars

We found exactly what we were looking for at a very reasonable price and delivery was on time. We will be using this company again and would definitely recommend.

Rated 5 out of 5 stars

Great selection, order processed almost immediately and dispatched, arrived the next morning. Great service and the goods were exactly what I needed. Can’t fault them.


Company details

  1. #64 of 98 best companies in Hardware Shop
  2. #68 of 128 best companies in DIY Store
  3. #147 of 249 best companies in Home improvement shop

Information provided by various external sources

e-Hardware stock a huge choice of top quality door handles, door furniture, door knobs, ironmongery window furniture, door hardware and light switches in contemporary and traditional designs. With over 30 years experience in the trade e-Hardware are one of the leading online suppliers of ironmongery in the UK. All our products are manufactured to very high standards and chosen for their quality, style and above all offer great value for money.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good Service

Went out of their way to find me the product I wanted. Quick to respond to email's sent. Kept me informed of progress of order, goods arrived when they were supposed to. What is there not to like?

3 February 2026

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