Evans Cycles Reviews 16,314

Nothing against evens cycles, top notch customer service, the weak link is the delivery service evri, why use a service that is utterly useless, on 27th December: I ordered a £20 bike stand cost £2... See more

Good products but there is a complete lack of size guides for clothing products which is very frustrating. Given that the postage is £5 it can be an expensive exercise getting the right size

Always a good selection of high quality products at good prices from Evans - they are one of my go-to's for kit, especially parts and maintenance. It's just a shame they use Evri as their delivery par... See more

Awful returns service. Sort it out. I don't mind paying for the return, but most high street and major retailers provide an easy drop off or pick up service with QR code or other printer free opti... See more

Advertised Prime Attaquer V2 wheels, shipped V1 wheels (several years older, significantly worse IMO). Seems to have happened to several others if Internet is to be believed. Unhelpful customer s... See more

I have been a member of FWE since 2017(possibly). I recently had to register my account again due to change of my e-mail address though. As far as I know, you've ever reformed your site drastically an... See more

I ordered a couple of Brand X external dropper posts. The price from Evans Cycles was competitive and the orders were delivered in good time. However, providing clearer fitting instructions would be u... See more

Ordering was easy via Frasers site. Disappointed that fee to collect from store was the same as home delivery @ £19.99. Surely delivery to store could be cheaper? Also, Evans never pay Top Cashback... See more

Absolutely awful. Ordered a helmet - they sent wrong size. Getting through to them to correct this meant going through a web chat where the person dealing with me terminated the chat early without con... See more

I bought in a handmade bike ‘with issues!’ N Lily at Evans Cycles Nottingham has been so On It! ✔️I am v impressed 👍 I am just happy to ride it away without chain falling off every 2 mins so irritati... See more

Incorrect item received. Ordered 100% Teratec Knee pads in black amd received Heather Grey. Had exactly the same problem with sports direct. Seems to be a problem that no one can get to the bottom... See more

MANCHESTER TRAFFORD PARK SHOP IS DISGRACEFUL!!!!!!! My autistic son loves bikes and I was looking for somewhere to get him his first bike however when asking the staff for tips (as I know nothing ab... See more

I visited York Evans cycles, Ryan and Jack were very helpful with my new e bike purchase both in the shop and telephone support. I went to Barnsley Evans cycles and Anna was extremely helpful setting... See more

Terrible customer service Lengthy delay tactics and then the chosen bike out of stock and even longer to issue a refund. In the time it has taken to attempt to resolve the issue and have the inc... See more

Ordered a bike on saturday and recieved it on following tuesday, all i had to do was attach the handle bars, The gears work perfectly, whoever set it up did a great job. Great price ans service woul... See more

Ordered a bike for me to pick up in store. Received text message saying it’s being delivered dir to me . This is not what I wanted at all. I opted to pick up in store to save delivery issues. Ran... See more

Delivery was within the notified 2-hour window, and was efficient and polite. My only slight complaint is that I was initially sent a text to arrange delivery. As I use text messages very seldom, I mi... See more

One package was lost so a replacement was sent. Evri also lost this parcel. No fault of evans. However, the severe lack of customer support services available from evans has made the consumer experien... See more

There is a No Returns Policy which the stores will not advise you about when making purchases. They have an A4 sized notice on the counter which may be obscured by other promotional material. Credit... See more

Awful high street retailer. Bought a pair of fairly expensive carbon fibre soled cycling shoes. Shoes scuffed from box having been tossed about, shoes unpackaged, tried on and then re-boxed w... See more

Ordered online. Missed delivery date which was for a birthday. Contacted customer services, no phone line, doing pointless live chat with someone who didn’t care, couldn’t help and promised to email... See more

Avoid using on line. Bought a bike that arrived damaged, spent two days of my life trying to get past customer services’Bots’ when I finally used email still not able to resolve to my satisfactio... See more

Awful service, problem with order would not cancel even though going to wrong address. Has breached my statutory rights under distance selling regulations. Strongly suspect their customer serv... See more

Avoid. Avoid. Avoid. Delivery partner Evri is a complete shambles. Expected delivery was 4 days and we are now on day 21. Unable to speak to a human at EITHER Evri or Evans. Instead, just automated bo... See more

They use Evri couriers. It’s highly unlikely you will ever get your order. It’s impossible to talk to someone in customer service. You can send them an email which they may reply to eventually, or at... See more

Ordered a bike on 7 Dec for Xmas. It was showing as in stock. Heard nothing for days - I ended up emailing and they said there were “warehouse issues”. Eventually it showed as collected by the courier... See more

Could this company do anymore to avoid engaging with its customer base? No. I’ve just compiled an order for £1000’s but I’d like to speak with an human being before I proceed. Click on contact us, i... See more

Bike were not delivered. Tracking number sent via email were not valid. Courier customer service was non existent. Evans cycles customer service non existent. Who knows where my bikes are and no way o... See more

Delivery went missing. Two weeks after order. Had to wait a week to confirm with Evri. Another week getting through the terrible AI/ chatbot self help system. No number. Then another fortnigh... See more

Customer service and their business practices have gone down the drain since the Fraser group bought them. Rude staff, over priced items and overpriced delivery. They even charge you for click and col... See more

Evans have changed it's delivery company. This has caused chaos as deliveries are taking over two weeks. Customers are advised to shop elsewhere. Please do not buy a bike from Evans the servic... See more

Shocking service, I’ve had to place 3 orders so far, hopefully the 3rd one will show up and have the correct item!!! First order has been lost by the courier, second order arrived with a L/XL when I o... See more

Possibly the worst service I've ever had from a retailer. Didn't deliver a bike, didn't contact me or respond to my contact with them until 3 weeks later. Huge hassle as this was a cycle to work or... See more

We bought a brand-new bike from Evans Cycles for our 9-year-old son and it has been nothing but problems. Within weeks it was rusting badly and the gears were faulty. Despite being stored properly... See more

Please be aware that Evans is owned by Fraser Group so whilst the in-store staff are amazing, Frasers customer services treat you with contempt. Ordered two bikes for in-store delivery Christmas Eve,... See more

My experience was somewhat frustrating. I'm told my bike would be ready on an agreed date. The day arrived only to be told to come back in a week , l thought the date agreed was set in stone. T... See more

Absurd interactions with the staff. I’m certain they are there to sabotage the business. After a week I just picked up my bike un-repaired. They don’t answer the phone and the published number on... See more

Tried to purchase gift vouchers but the machine at Evans Gateshead didn't work. Tried again, but again didn't work. Checked my account and the two transactions had been instantly debited from my acc... See more

Second order they have messed up, first time thought its a one off, this time they have charged me £49.99 for home delivery, set an latest expected delivery date, took day off for delivery to find ou... See more

They broke my order into six separate deliveries - no mention of this when I purchased the items. The £70.00 bike lock I ordered was not delivered - just the outer packaging. They do not have... See more

Bought a bike, then had to pay £50 for a premium delivery from ArrowXL. This company called me to collect the bike, because they could not be bothered to attempt to deliver to my house. I live behin... See more

One item was described as sports leggings and when it arrived, it was actually thermal base layers. Another had a dirt mark all down the front of a white T-shirt and another had a grease mark down the... See more

Evri was unable to find my address despite delivering to me 3 days before. In true modern AI world I’m unable to speak to Evri or Evans Cycles. I did try my local store but they cannot see my order or... See more

Shocking experience, ordered bike almost 3 weeks ago and still not recieved it although im hoping it will be delivered today as im told its with delivery courier but i wont hold my breath. And to to... See more

Shocking Waiting for an item over three weeks, four failed deliveries, numerous differing information and falsehoods. Wasted time and money trying to resolve. Failed to act when they said they would... See more

Very poor delivery method selected by Evans. Nearly after 2 weeks after ordering they inform the parcel was lost in transit. To add salt to injury, Evans sends a 10% off voucher code that does not wor... See more

I ordered 8 items from Evans cycles. Half of the items (4) arrived, delivered by 3 different companies and drivers (so inefficient and wasteful). 4 of the items were due to be delivered by EVRI but t... See more