Jacksons Leisure Supplies Ltd. Reviews 890

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and suitability for purpose. Consumers appreciate the efficient delivery service, noting the speed and careful packaging of their orders. The wide range of available products and spare parts is also a significant advantage for many people. People consistently highlight the exceptional service provided by the staff. Reviewers value the team's helpfulness, knowledge, and professionalism, both over the phone and via email. The customer service team is frequently commended for their prompt responses, problem-solving abilities, and dedication to ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Message: I just wanted to take the time to thank Nick in the after sales department for his support and help over my fridge and the problems I am incurring I can honestly say Jackson Leisure... See more

Rated 5 out of 5 stars

For me, the primary thing is, I can talk to someone who knows what they are talking about, and who can guide me to the right part. Excellent service, and huge range of kit. I was able to visit their s... See more

Rated 5 out of 5 stars

As a last resort, called Jackson’s Leisure as we were unable to source a part locally in North Devon quickly enough…. won’t be a last resort in future!! unbelievable service, ordered the part at 10am... See more

Rated 5 out of 5 stars

Reece at Jackson leisure could not have been more helpful, we were on holiday in Scotland without electric power when our fridge broke down. We contacted Jackson’s for a new PCB board, they sent one o... See more

Company replied

Rated 5 out of 5 stars

We found just the cool box we wanted and ordered straight away. We eagerly awaited delivery which only took a couple of days but unfortunately the shipping company were not careful enough with it so i... See more

Rated 5 out of 5 stars

Fantastic company to deal with from start to finish. I ordered a large caravan part and was really impressed with how smooth the whole process was. The team was extremely helpful—both over th... See more

Rated 1 out of 5 stars

Ordered 2 items on the 13th December marked as in stock,phoned on the 15th of December only to be told half the order wasn’t in stock and was due to come in on the 20th of January. I called them o... See more

Rated 5 out of 5 stars

I BOUGHT MY DOMETIC SINGLE INDUCTION HOB AS A REPLACEMENT FOR MY IKEA HOB, AS IT WAS THE ONLY ONE THAT PERFECTLY FITTED THE HOLE IN MY KITCHEN WORKTOP. THE SERVICE WAS VERY GOOD, AND DELIVERY WAS SPEE... See more

Rated 1 out of 5 stars

Very disappointed with the aftercare from Jacksons Leisure- I bought a truma combi D4E end of September and due to it being a self build, it wasn't fitted until end of November- After fitting the Trum... See more

Rated 5 out of 5 stars

We were desperate for an awning for our campervan with specific fitting requirements. The staff at Jacksons were superb, they sourced the awning, ensured it had the right fitting set up, and because w... See more

Rated 5 out of 5 stars

Motorhome Fridge. Brilliant service from start to finish. Advised what model I needed to upgrade from due to having a very old van. Speedy delivery. Manufacturing issue with the fridge was promptly so... See more

Rated 1 out of 5 stars

We ordered a full set of Remis blinds for a VW Crafter, they arrived on 10th June 25 with two parts faulty & one part damaged in delivery. We are now 7th July 25 - 4 weeks tomorrow since my issue was... See more

Rated 5 out of 5 stars

Another great bit of kit supplied in good order and super quick time as usual "Maxxfan deluxe 12v" Have also used these guys previously good coms and swift delivery. Can highly recommend 👌

Rated 5 out of 5 stars

Its easy to buy online but when something goes wrong that is when you truly find out how good a company is. Jackson Leisure sorted out my broken tap quickly, without question, replacing it promptly. H... See more

Rated 5 out of 5 stars

Had our skylight blow off in a storm. Ordered a replacement and gave them a call to explain the situation. They got it shipped out immediately and the new skylight arrived the following afternoon. Inc... See more

Rated 5 out of 5 stars

Cannot compliment Jacksons Leisure enough for the speed and efficiency of my order (a good price too). I was nearly finished installing a new tap before I realised that I needed some reducing connecto... See more

Rated 5 out of 5 stars

Firstly the price for the item I required was a lot cheaper that other companies. Secondly I contacted them to ask if the item could be delivered quickly as I needed it urgently. I was highly impresse... See more

Rated 5 out of 5 stars

Really great range of products, we done our research and their prices were the best we could find, 😁😁👍 Tech question answered promptly, customer service team very helpful and speedy delivery of an... See more

Rated 5 out of 5 stars

Brilliant service. Decent stock (we bought a water pump and filter) and prices, and their tech team are second to none - prompt and very knowledgeable. The box felt a bit flimsy on delivery, but the p... See more

Rated 5 out of 5 stars

Jacksons Leisure had all the key components I wanted for my van at that point of the build. Their prices were competitive against other internet companies and they had good customer support, who I cal... See more

Rated 5 out of 5 stars

Gem and her team sorted a Warranty Return of an item brought through Amazon without any problems and in a great turn around. Great service with friendly communication, no issues with them at all. Woul... See more

Company replied

Rated 5 out of 5 stars

JacksonLeisure were great, I was unsure of the correct size NRF window blind to order for my camper. a quick phone call and kind instructions helped, and I ordered the blind it arrive within the time... See more

Rated 4 out of 5 stars

I bought a paddle board from Jackson’s Leisure supplies because they were competitive on the price. The comms were good and the delivery was extremely quick. When the paddle board arrived though, it w... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. It was a small order, just a spare part but the help and advice was brilliant. Part arrived quickly and communicatiin was excellent. Thank so much to the team,... See more

Rated 5 out of 5 stars

Jacksons supplied an Isotherm CR42 12v fridge in 2018. Worked great until I wanted to increase the length of the 12v wires. Fridge stopped working, so contacted Jacksons and they allocated Gem... See more

Rated 5 out of 5 stars

Excellent service and competitive prices Had a problem with a Dometec spare part I purchased from the six months ago. Contacted their warranty department a person was assigned to the issue. She was v... See more

Rated 5 out of 5 stars

I have been converting a van into a camper and have bought various pieces of kit from them - the basic stuff is all excellent, prices, delivery etc. but where they have excelled for me is in their cus... See more

Rated 5 out of 5 stars

I contacted Jackson’s as I was looking for a replacement roof light that had blown off my caravan. I had no idea and was clueless as to what I needed as my van is 25 years old. They looked it up, sent... See more

Rated 5 out of 5 stars

Happy to give a five star review for excellent customer service. Small issue dealt with in a timely professional manner. Given regular updates on delivery dates and a very satisfied customer very plea... See more

Rated 1 out of 5 stars

Two items delivered non functional, worst part it the poor customer service, did everything they could to deflect sending replacements, 0 out of 6 promised calls back. eventually forced them into refu... See more

Rated 5 out of 5 stars

I bought a wheel arch compressor fridge for our caravan. When we tried to change the way the door opened, the handle didnt fit on the other side. I contacted Jacksons and they sent a handle to fit... See more

Rated 5 out of 5 stars

Good response to email and great communication trough out my purchase will definitely buy from them again. Thanks Adam

Rated 5 out of 5 stars

Brilliant company to deal with, purchased a 3 ring gas hob off them,had a small issue (not there fault) Gemma in customer service was fantastic, issue resolved in a day, not much more you can say, wel... See more

Rated 5 out of 5 stars

Wow, bought a fridge for my camper a while ago and the handle broke. Out of warranty so Jacksons had no responsibility to do anything but located a new handle and shipped it (vet quickly) without any... See more

Rated 5 out of 5 stars

These guys are awesome. It’s normally the aftercare that rates a company. I had some issues with the wrong awning, and these guys bent over backwards to help. They really went the extra mile and some.... See more

Rated 5 out of 5 stars

Thank you so much for all your help when I phoned and for despatching my order so quickly. I ordered at 19.45pm on Monday evening, phoned you on Tuesday and received it on Wednesday. First class... See more

Rated 2 out of 5 stars

Good delivery time but the product was not entirely as expected and the response regarding that was at best, poor. I’ll not be buying from them again.

Rated 5 out of 5 stars

Joe on the customer service team was excellent today - I was experiencing a website issue, and he placed the order on the phone for me, investigated the issue, then called back to let me know how to h... See more

Company replied

Rated 5 out of 5 stars

From purchase to customer care I found Jackson's leisure to be marvellous. Ordering was simple, delivery was quick and advise and a replacement part was organised without any issues. I would certainl... See more

Rated 5 out of 5 stars

Just bought a Reich pump from jacksons which turned out to be faulty, they changed it no problem,ecellent service

Rated 5 out of 5 stars

Just purchased the vision 570 tv aerial. Arrived quickly. Best of all the price the cheapest price I found highly recommended

Rated 5 out of 5 stars

Knowledgeable staff, speedy postage, we'll packaged. Can't recommend this company enough. Absolutely excellent. Will use again. Thanks

Rated 5 out of 5 stars

Friendly customer service, fast delivery, great prices. Have ordered multiple times now and always happy.

Company replied

Rated 5 out of 5 stars

Very helpful staff to deal with regarding item wanted package came within 2 days have used this company before would recommend

Rated 5 out of 5 stars

Ordered an electric cool box (icf32) to use at work as a lorry driver. Delivery was quick and VERY well packaged. Great piece of kit. Has been running almost 24/7 for about 3 weeks already.


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

890 reviews

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Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great company and customer service

Message:

I just wanted to take the time to thank Nick in the after sales department for his support and help over my fridge and the problems I am incurring
I can honestly say Jackson Leisure has been a exceptional company to purchase from, from initial advice to after sales care and I will be DEFENATLY singing your praises to friends and will recommend you to anyone who askes

Once again thank you so much for your help and support

Steve

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 2 items on the 13th December…

Ordered 2 items on the 13th December marked as in stock,phoned on the 15th of December only to be told half the order wasn’t in stock and was due to come in on the 20th of January.
I called them on the 21st of January only to be told they hadn’t arrived,don’t think they’d have called me to tell me this.
I asked when they would come in and they said they couldn’t tell me,2 days latter called again only to be told they would be back in stock the end of March but not definite.
I did nothing but chase for updates on items that were marked in stock,in the end I’d had enough and asked for a refund.
I know things go wrong time to time,however when they do they won’t let you know unless you chase them.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy to give a five star review for…

Happy to give a five star review for excellent customer service. Small issue dealt with in a timely professional manner. Given regular updates on delivery dates and a very satisfied customer very pleased with the item sent.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding turnaround. Great service

Had our skylight blow off in a storm. Ordered a replacement and gave them a call to explain the situation. They got it shipped out immediately and the new skylight arrived the following afternoon. Incredible service – genuinely really appreciated.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, purchased a 3 ring gas hob off them,had a small issue (not there fault) Gemma in customer service was fantastic, issue resolved in a day, not much more you can say, well done to all at Jacksons

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

For me, the primary thing is, I can talk to someone who knows what they are talking about, and who can guide me to the right part. Excellent service, and huge range of kit. I was able to visit their site and actually see the Thetford fridge that we were considering buying and put a tape rule over it to check it for fit. needed some obsolete parts for the water system on our Motorhome, with their assistance we located up-to-date parts which did the job perfectly. So grateful for the technical section guidance. excellent service at a good price.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful company to buy from.

What a wonderful company to buy from and deal with, I was in desperate need for a microwave as my own had blown up a few days before Christmas and they made sure I received my delivery on time so I had it before Christmas, can’t recommend this company highly enough they went above and beyond.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I BOUGHT MY DOMETIC SINGLE INDUCTION…

I BOUGHT MY DOMETIC SINGLE INDUCTION HOB AS A REPLACEMENT FOR MY IKEA HOB, AS IT WAS THE ONLY ONE THAT PERFECTLY FITTED THE HOLE IN MY KITCHEN WORKTOP. THE SERVICE WAS VERY GOOD, AND DELIVERY WAS SPEEDY. THE HOB WAS WELL PACKED, AND THE TRACKING WAS GOOD. I ALSO NOTICED ON JACKSON'S LEISURE WEBSITE THAT THEY DO MANY SPARE PARTS THAT MAY BE HARD TO FIND ELSEWHERE. HIGHLY RECOMMENDED.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the aftercare…

Very disappointed with the aftercare from Jacksons Leisure- I bought a truma combi D4E end of September and due to it being a self build, it wasn't fitted until end of November- After fitting the Truma D4E to the working instructions it ran twice but then stopped. It has an internal fault with the glow plug- Contacted Jacksons and they're not willing to help they told me to send it away to truma to be fixed as its over the 30 day period- I wouldn't deal with Jacksons again as there aftersales is appalling. Spent over 4k with them on different items you'd think they would be more helpful. Thanks for everything Jacksons Leisure

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow, bought a fridge for my camper a while ago and the handle broke. Out of warranty so Jacksons had no responsibility to do anything but located a new handle and shipped it (vet quickly) without any cost to me at all. Fantastic. Thank you so much. Steve

19 December 2025
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. It’s normally the aftercare that rates a company. I had some issues with the wrong awning, and these guys bent over backwards to help. They really went the extra mile and some. I’d strongly recommend..

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish. It was a small order, just a spare part but the help and advice was brilliant. Part arrived quickly and communicatiin was excellent. Thank so much to the team, we are warm again in a very wet wales!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction

From purchase to customer care I found Jackson's leisure to be marvellous.
Ordering was simple, delivery was quick and advise and a replacement part was organised without any issues. I would certainly recommend them based on my experience.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

5* customer Service

I contacted Jackson’s as I was looking for a replacement roof light that had blown off my caravan. I had no idea and was clueless as to what I needed as my van is 25 years old. They looked it up, sent me the link of everything I needed. They were so helpful and polite. I then rang back to place the order after checking it would fit and the order was processed seamlessly . What fantastic customer service and helping me get what I needed. Thank you 🙂

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Wheel arch compressor fridge

I bought a wheel arch compressor fridge for our caravan. When we tried to change the way the door opened, the handle didnt fit on the other side.
I contacted Jacksons and they sent a handle to fit the next day by post.
Now we have the door the way we want without any hassle and the bonus was the fridge is much quieter than we expected.
I would highly recommend Jacksons.

13 October 2025
Unprompted review

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