Message: I just wanted to take the time to thank Nick in the after sales department for his support and help over my fridge and the problems I am incurring I can honestly say Jackson Leisure... See more
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Unit 2 Woodway Court, CH62 3PR, Bromborough, Wirral, United Kingdom
- 0151 334 0222
- [email protected]
- www.jacksonsleisure.com
Replied to 20% of negative reviews
Typically takes over 1 month to reply
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Great company and customer service
Message:
I just wanted to take the time to thank Nick in the after sales department for his support and help over my fridge and the problems I am incurring
I can honestly say Jackson Leisure has been a exceptional company to purchase from, from initial advice to after sales care and I will be DEFENATLY singing your praises to friends and will recommend you to anyone who askes
Once again thank you so much for your help and support
Steve
Ordered 2 items on the 13th December…
Ordered 2 items on the 13th December marked as in stock,phoned on the 15th of December only to be told half the order wasn’t in stock and was due to come in on the 20th of January.
I called them on the 21st of January only to be told they hadn’t arrived,don’t think they’d have called me to tell me this.
I asked when they would come in and they said they couldn’t tell me,2 days latter called again only to be told they would be back in stock the end of March but not definite.
I did nothing but chase for updates on items that were marked in stock,in the end I’d had enough and asked for a refund.
I know things go wrong time to time,however when they do they won’t let you know unless you chase them.
Happy to give a five star review for…
Happy to give a five star review for excellent customer service. Small issue dealt with in a timely professional manner. Given regular updates on delivery dates and a very satisfied customer very pleased with the item sent.
Outstanding turnaround. Great service
Had our skylight blow off in a storm. Ordered a replacement and gave them a call to explain the situation. They got it shipped out immediately and the new skylight arrived the following afternoon. Incredible service – genuinely really appreciated.
Brilliant company to deal with
Brilliant company to deal with, purchased a 3 ring gas hob off them,had a small issue (not there fault) Gemma in customer service was fantastic, issue resolved in a day, not much more you can say, well done to all at Jacksons
Good company to deal with
For me, the primary thing is, I can talk to someone who knows what they are talking about, and who can guide me to the right part. Excellent service, and huge range of kit. I was able to visit their site and actually see the Thetford fridge that we were considering buying and put a tape rule over it to check it for fit. needed some obsolete parts for the water system on our Motorhome, with their assistance we located up-to-date parts which did the job perfectly. So grateful for the technical section guidance. excellent service at a good price.
Good response to email and great…
Good response to email and great communication trough out my purchase will definitely buy from them again. Thanks Adam
Order arrivied on time well packaged
Order arrivied on time well packaged. Item exactly as described. Customer service was also very helpful
What a wonderful company to buy from.
What a wonderful company to buy from and deal with, I was in desperate need for a microwave as my own had blown up a few days before Christmas and they made sure I received my delivery on time so I had it before Christmas, can’t recommend this company highly enough they went above and beyond.
I BOUGHT MY DOMETIC SINGLE INDUCTION…
I BOUGHT MY DOMETIC SINGLE INDUCTION HOB AS A REPLACEMENT FOR MY IKEA HOB, AS IT WAS THE ONLY ONE THAT PERFECTLY FITTED THE HOLE IN MY KITCHEN WORKTOP. THE SERVICE WAS VERY GOOD, AND DELIVERY WAS SPEEDY. THE HOB WAS WELL PACKED, AND THE TRACKING WAS GOOD. I ALSO NOTICED ON JACKSON'S LEISURE WEBSITE THAT THEY DO MANY SPARE PARTS THAT MAY BE HARD TO FIND ELSEWHERE. HIGHLY RECOMMENDED.
Very disappointed with the aftercare…
Very disappointed with the aftercare from Jacksons Leisure- I bought a truma combi D4E end of September and due to it being a self build, it wasn't fitted until end of November- After fitting the Truma D4E to the working instructions it ran twice but then stopped. It has an internal fault with the glow plug- Contacted Jacksons and they're not willing to help they told me to send it away to truma to be fixed as its over the 30 day period- I wouldn't deal with Jacksons again as there aftersales is appalling. Spent over 4k with them on different items you'd think they would be more helpful. Thanks for everything Jacksons Leisure
Wow!
Wow, bought a fridge for my camper a while ago and the handle broke. Out of warranty so Jacksons had no responsibility to do anything but located a new handle and shipped it (vet quickly) without any cost to me at all. Fantastic. Thank you so much. Steve
These guys are awesome
These guys are awesome. It’s normally the aftercare that rates a company. I had some issues with the wrong awning, and these guys bent over backwards to help. They really went the extra mile and some. I’d strongly recommend..
Delivery on time goods well packed and…
Delivery on time goods well packed and complete.
Fantastic service
Fantastic service from start to finish. It was a small order, just a spare part but the help and advice was brilliant. Part arrived quickly and communicatiin was excellent. Thank so much to the team, we are warm again in a very wet wales!
Satisfaction
From purchase to customer care I found Jackson's leisure to be marvellous.
Ordering was simple, delivery was quick and advise and a replacement part was organised without any issues. I would certainly recommend them based on my experience.
5* customer Service
I contacted Jackson’s as I was looking for a replacement roof light that had blown off my caravan. I had no idea and was clueless as to what I needed as my van is 25 years old. They looked it up, sent me the link of everything I needed. They were so helpful and polite. I then rang back to place the order after checking it would fit and the order was processed seamlessly . What fantastic customer service and helping me get what I needed. Thank you 🙂
Just bought a Reich pump from jacksons…
Just bought a Reich pump from jacksons which turned out to be faulty, they changed it no problem,ecellent service
Wheel arch compressor fridge
I bought a wheel arch compressor fridge for our caravan. When we tried to change the way the door opened, the handle didnt fit on the other side.
I contacted Jacksons and they sent a handle to fit the next day by post.
Now we have the door the way we want without any hassle and the bonus was the fridge is much quieter than we expected.
I would highly recommend Jacksons.
1st class service ,quick delivery item…
1st class service ,quick delivery item as described.
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