Once again I had a lovely relaxing facial from Clara today my skin feels great 

Part ordered 2.45pm on friday afternoon paid normal postage arrived 10.30am saturday morning.You can't get a better service than that.

DO NOT ORDER FROM HERE! 

I ordered two items, only received 1 with no email or communication to explain why and where the other item was or when I would receive it! Emailed them twice and received no reply! Completely ignored me! Another week passed, still no item and still no reply to emails.  Had to get Klarna to investigate and they refunded for the missing item.

I attended a conference at The Belfry on the 9th and 10th of this month, staying both nights in the Brabazon rooms.  I thoroughly enjoyed my stay and found the hotel, its amenities and staff to be nothing short of first class.  I look forward to future stays, whether they be for business or pleasure.

Where do I start…brace yourself for a long read! My review relates to the Bazaar Spa as a day guest. I booked the half day morning revival which included use of spa facilities, 50min treatment and lunch in Bazaar. This was a birthday gift  from my brother and I was very much looking forward to it. Unfortunately, it was a disappointing start. Having arrived at 9am I didn’t expect to see the changing rooms in such a poor state. The bin was overflowing, plastic wine glasses left on shelf and floor. Lockers not working, some without doors, the hanging rails inside the lockers were either missing or broken, not a single hanger for clothes. The toilet had empty toilet roll cartons on the floor. A spa assistant entered the area to help someone to unlock their locker and I pointed out the glasses on the floor, which she removed but nothing else. I had a coffee in the Bazaar cafe, which just didn’t seem ready for service despite it being just after 9am. The tea/coffee making area had ran out of sugar and teaspoons and tables unclean.  The spa facilities we’re OK, but sadly poor maintenance and housekeeping lets it down. And its just not terribly welcoming. I remember there being day beds here a few years ago, but now sadly uncomfortable plastic sunbeds. I returned to the changing room at 11.30, to find it in the same state. I would have thought by then that the condition would have been checked, considering it had already been pointed out and there were 3 staff on Reception. The shower gel dispensers were empty and I hadn’t brought my own, thinking this would be provided. The handryer didn’t work, the lock on one of the toilet cubicles was missing. The treatment by Sophie was excellent and the lunch (chargrilled chicken wrap) rather nice, as is the stylish decor and furnishings in Bazaar. But it needs more resource. Just one person trying to do everything, take orders, make drinks, waiting on and that reflected in tables being left uncleared with plates and unwiped for next customers and people requesting menus, cutlery, rather than being tended to. Its such a shame for this place. It has the makings to be a fabulous spa with the beautiful surroundings, impressive infinity pool and stylish concept, but poor maintenance and housekeeping sadly lets it down and this is reflected in my poor rating. 

I rejoined the country club having had an 18 month hiatus due to injury. This was such a lovely place when I first joined in 2017 sadly it’s gone down hill. Pool water is cold, jacuzzi not working, steam room not working sauna not working. There is an area in the gym sectioned off surrounded by tarpaulin type covers due to a leak. It’s been like that more than 6 months. Showers and changing rooms filthy, toilets out of order. One of the two sets of main doors have been out of order for 2 years 🤷‍♀️I paid up front for membership £645 for a year, but unless they sort out the mess it’s become I will not renew. It’s pretty disgusting in all honesty which is sad. 
I would like to ask the owners why they have let it become so rundown. It’s not fair on fee paying members. People on spa days have expressed their disappointment about it. 
Time to sort it out!!

The system does not allow me to book a massage online using a gift card I received for my birthday. I called more than 10 times and nobody answers the calls. I left messages, sent many emails and nobody comes back with any answer nor responds to queries. I feel this is a scam. So they take payments from customers but it seems that the company does not exists as nobody responds by any communication channel.

This was my first time visiting this massage place, and unfortunately it was a very bad experience from start to finish.

As soon as I walked in, the place looked very dirty and run down. The treatment room was in awful condition — the massage bed was visibly damaged with multiple cuts, and dirty towels were placed on top of it. The previous client’s shoes and socks were still in the room when I arrived.

About five minutes into the massage, the therapist opened the door to hand the previous client their shoes, exposing me while I was inside. This was extremely uncomfortable and unprofessional.

I was told to sit on a chair and cover myself with a towel, but the towel was absolutely disgusting and looked like it hadn’t been washed at all. The overall smell of the place was unpleasant and unhygienic.

The massage itself was well below average. I booked a deep tissue massage, but it was not a deep tissue massage at all and felt rushed and ineffective.

Cleanliness, privacy, and basic professionalism were completely lacking. I would not return and would not recommend this place to others.

The customer I received from Andi at Parts4Tubs was first class. High recommend them for product knowledge and sales support.

Message: 

I just wanted to take the time to thank Nick in the after sales department for his support and help over my fridge and the problems I am incurring 
I can honestly say Jackson Leisure has been a exceptional company to purchase from, from initial advice to after sales care and I will be DEFENATLY singing your praises to friends and will recommend you to anyone who askes 

Once again thank you so much for your help and support 

Steve

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Parts4tubs

Jacksons Leisure Supplies Ltd.

Newest companies

Rejoov

Euphoriaspa

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