James J. Fox Cigars Reviews 499

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, delivery service, and overall service. Consumers appreciate the wide selection of products available and find the ordering process easy and straightforward. Many reviewers highlight the excellent packaging and prompt delivery, ensuring products arrive safely and in optimal condition. People value the company's knowledgeable and helpful customer service, with staff providing informative assistance and quick responses to inquiries. Reviewers also appreciate the personal touch and attention to detail, such as gift wrapping and coordinated deliveries. The positive experiences extend to both online purchases and in-store visits, with customers consistently praising the high standard of service.

Based on these reviews

Rated 5 out of 5 stars

I bought cigars and accessories as a gift for a Client - once received, my Client enthused as to the stunning gift packaging and the care taken. Brilliant service post placing the order as I neede... See more

Company replied

Rated 5 out of 5 stars

Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more

Company replied

Rated 5 out of 5 stars

The best selection of cigars iv seen in the world, outside cuba possibly. The staff is excellent. I will mention Ciro, who has helped me purchase almost 100 cigars over the past 3 months. He even coor... See more

Company replied

Rated 5 out of 5 stars

My order was processed and delivered next day in the NE of Scotland. There was an issue with the order due to a descriptive error on the website. This was quickly resolved to an amicable outcome and... See more

Company replied

Rated 4 out of 5 stars

The single cigar was bought as an engagement gift for my Godson (let's hope his fiancee appreciates it). Choosing and paying for the cigar was relatively straightforward using the JJ Fox website and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Highly recommend. Friendly helpful staff (especially Nic and Keira) Bought online with assistance from staff and delivered next day. Thank you and best wishe... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have shopped with James J Fox cigars and as last time the experience was very good. I appreciated the description of the cigars as I am buying blind. The description enabled... See more

Company replied

Rated 5 out of 5 stars

Beautiful product delivered safely and on time. Very good mild yet satisfying cigars Extremely well packaged Top marks thank you

Company replied

Rated 5 out of 5 stars

My order was a minimal one but received the same courtesy from the company. I ordered a single cigar for a stocking filler for my son. The one i ordered was not available so they offered to replace wi... See more

Company replied

Rated 5 out of 5 stars

Been looking for a cheap cigar punch as I never used one before, ordered ang within two hours it was dispatched and arrived the very next day. Have yet to use it in action but I don't think for a mome... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and well packaged. Cannot say how the cigars have travelled as they are a Christmas present for my Brother-in-Law who is a bit of a cigar connoisseur so hopefully all will be to his sa... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Immediate response when Post Office delayed the delivery risking missing Christmas. It is when things go wrong that you establish the effectiveness of a company's processes. Well do... See more

Company replied

Rated 5 out of 5 stars

Good selection of samplers at reasonable prices. Online purchase process very simple and the cigars arrived just two days later in Northern Ireland. I had two very happy chaps enjoying a cigar this ev... See more

Company replied

Rated 5 out of 5 stars

Great items. Order made online arrived swiftly and very well packaged. Definitely would recommend to do business with again.

Company replied

Rated 1 out of 5 stars

Item was not delivered for many days beyond a reasonable time frame. Royal Mail failed to deliver and provided almost no coherent communications about the matter. Exceptionally poor considering the br... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, I could find what I was looking for easily. There's a wide selection products which is great. I received my order very quickly, will definitely use them again.

Company replied

Rated 5 out of 5 stars

Excellent across the board. An easy to navigate website and postage is always very prompt. As you’d expect from such an esteemed company, their products are outstanding.

Company replied

Rated 5 out of 5 stars

I brought as a birthday gift, delivery was quick & efficient, really smart gift packaging for the product. Whilst choosing from a wide range of quality cigars & purchasing online was very straightfor... See more

Company replied

Rated 5 out of 5 stars

Excellent professional service.Informative at all times, about order progress. Very good packaging too.Tobacco arrived promptly and in optimal condition. One of the few tobacconists left,still stock... See more

Company replied

Rated 5 out of 5 stars

Update: After being contacted privately by a very kind manager named Keira everything got sorted out and delivered in a very short time. Thank you Keira, my partner and I really appreciated the eff... See more

Company replied

Rated 2 out of 5 stars

The box of Montecristo Edmundo cigars which arrived this week were very dry. After spending nearly a thousand pounds its very disapointing to receive cigars in such a poor quality condition.

Company replied

Rated 5 out of 5 stars

Excellent service as the cigars arrived only a few days after my order. They were well packaged and secure. I had asked for gift wrapping which was lovely and the included matches were a nice touch... See more

Company replied

Rated 5 out of 5 stars

Prompt replies to any questions I had. Excellent Knowledge as regards all aspects of Cuban cigars. Totally professional from the start of my transition to the finish.

Company replied

Rated 5 out of 5 stars

Excellent customer service Items ordered were out of stock but rang and offered a more expensive product at no extra charge. Very grateful.

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. Super helpful responses to a query when I couldn't find the item I was looking for. Excellent delivery and beautiful wrapping. Thank you very much. Gift was truly a... See more

Company replied

Rated 5 out of 5 stars

The service of this over hundreds years cigar shop is great. Their high profession level and excellent service will make their business last for long.

Company replied

Rated 5 out of 5 stars

Really prompt delivery & even had a really helpful call from a kind lady asking if I wanted my cigar sampler & Churchill cigar book wrapped together. Will continue to use JJ Fox. As an aside I bought... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Very welcoming and friendly staff. Vast array of cigars too. Spoilt for choice. Looking forward to my next visit.

Company replied

Rated 5 out of 5 stars

Very happy with their website, great choice of products and the speed of the delivery was fantastic... The Cigar I chose was very nice indeed. I highly recommend James J Fox Cigars to all.

Company replied

Rated 5 out of 5 stars

The online customer experiences at James J Fox Cigars was excellent as it was easy for me to find the cigars I wanted. The cigars I bought were of a very high standard.

Company replied

Rated 5 out of 5 stars

I’ve been using James j fox for over twenty years,and I’ve never had any complaints with the service both online and in the shop itself 10/10 always.

Company replied

Rated 5 out of 5 stars

I bought the Puro Prestige Havana Cigar Case in green ostrich leather for my husband as an anniversary gift. He was so thrilled with it. The item is well crafted and is a beautiful piece.

Company replied

Rated 5 out of 5 stars

Great company to buy from, they were very helpful and quick with my order and would definitely buy from again.

Rated 5 out of 5 stars

Ordering was pretty easy and straightforward. Delivery was pretty quick and the cigarillos arrived in excellent condition, due no doubt to the fact that the parcel was labelled fragile. Well done!

Company replied

Rated 5 out of 5 stars

Personal service from JJ Fox's staff is greatly appreciated. The popular item I wanted was out of stock, but they offered an alternative that was superior to my original choice, but at no extra cost.... See more

Company replied

Rated 5 out of 5 stars

Top Class,seamless and very personable service from ordering to special arrangements to collect cigars.High class product coupled with high class service

Company replied

Rated 5 out of 5 stars

Excellent online store. And I should mention the remarkable service at the physical stores (such as from Sam at the Selfridges store). My store of choice.

Company replied

Rated 5 out of 5 stars

Excellent service, good quality, fair price. Will carry on ordering from these guys.

Company replied

Rated 5 out of 5 stars

Great website with lots of information and suggestions , quick delivery and very well packaged. Always good stock .

Rated 5 out of 5 stars

This is by far the most professional and responsive online cigar shop I have encountered. All inquiries regarding products and logistics receive prompt replies, and the shipping is also extremely time... See more

Company replied

Rated 5 out of 5 stars

The best and original cigar lounge and the world's best varieties of cigars. My place for cigars!!! The online order for cigars is first class.

Company replied

Rated 5 out of 5 stars

Superb, easy to navigate website. Lots of product choice that’s all of the very best quality. Delivery is very quick and well packaged. Five stars across the board.

Company replied

Rated 5 out of 5 stars

Ordering was very easy I did speak with the company regarding the order and they were extremely helpful and couldn’t have asked for such great service

Company replied

Rated 5 out of 5 stars

Amazing selection and great advice followed by prompt delivery. What more could you want . Drew Miller

Company replied

Rated 5 out of 5 stars

All the cigars are in a really good condition coupled with excellent service. The range of cigars on offer is superb

Company replied

Rated 5 out of 5 stars

My selection of Cuban Cubans cigars went down really well with my friends circle - I would certainly buy again.

Company replied

Rated 5 out of 5 stars

Royal Mail failed to deliver my order in the specified (paid-for) time. Ciara (if that's not the spelling, hope you know who I mean) of the web team was extremely helpful, sympathetic and unnecessaril... See more

Company replied


Company details

  1. #9 of 15 best companies in Cigar shop
  2. #6 of 11 best companies in Pipe supplier
  3. #2 of 4 best companies in Tobacco Exporter
  4. #15 of 40 best companies in Tobacco shop
  5. #11 of 18 best companies in Tobacco supplier

About James J. Fox Cigars

Written by the company

James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.

With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.

www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.

Visit our website contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and great presentation

Quick delivery and great presentation. Fantastic quality.

24 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Aled Powell,

Thank you for taking the time to review us here at James J. Fox.

We really appreciate tour positive review, and look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Great items

Great items. Order made online arrived swiftly and very well packaged. Definitely would recommend to do business with again.

31 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Hong,

Thank you for taking the time to review us here at James J. Fox.

We're always delighted to hear great feedback, particularly for our online business. We welcome you to visit us again.

Kind regards,

Keira

Rated 5 out of 5 stars

Beautiful product

Beautiful product delivered safely and on time. Very good mild yet satisfying cigars
Extremely well packaged
Top marks thank you

30 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Christopher Moody,

Thank you for taking the time to review us here at James J. Fox.

We're delighted to read your feedback, the Davidoff Primeros remain one of our most popular cigars.
We will pass your praise over to the packing team, they will be delighted to hear it.
We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Excellent service

Excellent service, good quality, fair price. Will carry on ordering from these guys.

30 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Lee Watkins,

Thank you for taking the time to review us here at James J. Fox.

What a great review! We really appreciate your feedback, thank you.

Kind regards,

Keira

Rated 5 out of 5 stars

delivery

I was very impressed with how quickly the cigars were delivered very well packaged

29 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Andrew Ishmael,

Thank you for taking the time to review us here at James J. Fox.

We will pass your feedback over to the team, we take great pride in our speed of service, so they will be pleased to hear your feedback.
We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

I always have a great experience there…

I always have a great experience there as I am frequently in the store. Staff are top notch and very knowledgeable. It’s easy to fall into conversations about the shared passion of tobacco. Really looking forward to the event on Thursday fo the Punch Nectares.

28 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear David Stroman,

Thank you for taking the time to review us here at James J. Fox.

We will pass your great feedback over to the team who will be delighted to hear it.
We do hope you enjoyed last nights event, and look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Really fantastic customer service

Really fantastic customer service. Very impressed.

17 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Customer,

Thank you for taking the time to review us here at James J. Fox.

We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Top Class,seamless and very personable…

Top Class,seamless and very personable service from ordering to special arrangements to collect cigars.High class product coupled with high class service

5 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Robert McKeon,

Thank you for taking the time to review us here at James J. Fox.

What a great review, thank you. We are very proud of our service and product and so we're delighted with your feedback.
We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

I bought cigars and accessories as a gift

I bought cigars and accessories as a gift for a Client - once received, my Client enthused as to the stunning gift packaging and the care taken.

Brilliant service post placing the order as I needed to speak to their offices. The level of care you would expect from such an established and thoughtful business - will definitely use again!

10 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Grace P,

Thank you for taking the time to review us here at James J. Fox.

We very much enjoyed reading your review. We take great pride in our packaging and the service we provide. We will share your review with the team who will be delighted to hear your feedback.

Kind regards,

Keira

Rated 5 out of 5 stars

very nice hope next time

very nice hope next time

15 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Kai Wang,

Thank you for taking the time to review us here at James J. Fox.

We appreciate your positive feedback and look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Quick and simple to order

Easy to use website, I could find what I was looking for easily. There's a wide selection products which is great. I received my order very quickly, will definitely use them again.

13 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Lee,

Thank you for taking the time to review us here at James J. Fox.

We're delighted to read your positive feedback and we really appreciate your review. We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

First class and professional

First class and professional, every time

Kind staff and friendly too

9 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Stefan,

Thank you for taking the time to review us here at James J. Fox.

It was a real pleasure to be able to assist you, and we appreciate your loyalty to James J. Fox.
We look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Excellent cigars

Excellent cigars, well packaged and delivered quickly

25 October 2025
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Christina Brewer,

Thank you for taking the time to review us here at James J. Fox.

We pride ourselves in our service and delivery, so we are delighted with your review, thank you.

Kind regards,

Keira

Rated 5 out of 5 stars
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear O O Okon,

Thank you for taking the time to review us here at James J. Fox.

We really appreciate your feedback and look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Excellent communication.Prompy shipment…

Excellent communication.Prompy shipment and delivery.Well impressed!!!

2 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Murray Bruce,

Thank you for taking the time to review us here at James J. Fox.

It was a pleasure to be able to assist you, and we're delighted to read you are impressed with our service.

Kind regards,

Keira

Rated 5 out of 5 stars

Easy to order

Easy to order. Website well laid out and plenty of choice

2 January 2026
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear Nick Bowles,

Thank you for taking the time to review us here at James J. Fox.

We really appreciate your positive feedback and look forward to welcoming you back again very soon.

Kind regards,

Keira

Rated 5 out of 5 stars

Festive Hoyos

Great, fast service from Britain’s best cigar supplier.
Look no further.

30 December 2025
James J. Fox Cigars logo

Reply from James J. Fox Cigars

Dear David Cottle,

Thank you for taking the time to review us here at James J. Fox.

Fine praise indeed! Thank you so much for your glowing review, we look forward to welcoming you back again very soon.

Kind regards,

Keira

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look